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Added 4 days ago
ED
Supervisor, Support - GiveX Team
Eigen Development
Toronto, ON
- Full-time
· Plan and manage team training initiatives, including technical skill development and continuous improvement programs.
Added 4 days ago
TT
Coordinator
The TJX Companies, Inc.
Tillsonburg, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 4 days ago
AC
Manager, Air Canada Maintenance Business Transformation
Air Canada
Dorval, QC
- Full-time
…improvement strategies, as well as oversees the transformation programs within the Air Canada Maintenance assigned business area. This role reports at the Implementation Management Offices…
Added 4 days ago
B
CI Advisor I
BrokerLink
Sherwood Park, AB
- Full-time
As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion…
Added 4 days ago
MM
Affinity Leader, Canada
Marsh McLennan
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 4 days ago
Crown Counsel
Manitoba Justice
Winnipeg, MB
Lead or participate in negotiations with third parties
Added 4 days ago
GC
Manufacturing Operations Supervisor
GMS Canada
BC · British Columbia, Canada
- Full-time
…standards of quality, safety, and efficiency. Acting as a working lead, the position guides team members, monitors workflow, and supports management with scheduling, communication, and…
Added 4 days ago
LC
Research Compliance Coordinator
Lakeland College Applied Research
Vermilion, AB
- Full-time
…Join our team and be part of helping our students take the lead not only into the future, but…
Added 4 days ago
OC
Community Care Partnerships Coordinator
Ohana Care
AB · Edmonton, AB
- Part-time
Extensive Training: full training on our services, funding programs and systems.
Added 4 days ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vernon, BC
- Full-time
Participate in industry-leading training and development programs.
Added 4 days ago
T
Intermediate Project Manager
Terrapex
Hamilton, ON
- Full-time
This position is predominantly office-based, requiring a minimum of four days per week in the Hamilton office
Added 4 days ago
CM
Vice President, Sales and Business Development
Conestoga Meats
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Must have ability to gain buy-in from stakeholders on complex issues
Added 4 days ago
GC
Account Manager
GMS Canada
Regina, SK
- Full-time
…Days, Professional Growth Opportunities, Development & Training Programs. All benefits subject to…
Added 4 days ago
C
Senior Art Director
Cossette
Vancouver, BC
- Full-time
Represent Cossette: As one on the verge of creative leadership, you lead by example and with optimism. You’re an ambassador for Cossette, both internally and externally. You celebrate our…
Added 4 days ago
AC
Manager, Omnichannel Media Planning
AIP Connect
Mississauga, ON
- $90,000 to $95,000 CAD / year
- Full-time
…planning and media team, support a major beverage account and lead the day-to-day media work for other assigned…
Added 4 days ago
IG
User Experience Researcher
Insight Global
Toronto, ON
- $50 to $56 CAD / hour
- Contract
5-8+ years of UX Research experience, ideally at a senior, lead, or principal level • Experience leading complex, strategic research programs in large organizations • Strong qualitative and…
Added 4 days ago
ES
Territory Sales Manager
Encompass Supply Chain Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Candidate must live in the GTA or Tri-cities (Guelph, Cambridge, Kitchener)
Added 4 days ago
OS
Manager, Payroll & Benefits
Ottawa Senators Hockey Club
Ottawa, ON
- Full-time
Must have very strong and proven organizational skills
Added 4 days ago
FB
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 4 days ago
SH
Registered Practical Nurse - Clinical Resource Team (CRT)
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
Current BLS certification required
Added 4 days ago
Instructional Designer - Claims Optimization
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension…
Added 4 days ago
Supervisor, Claims - Accident Benefits
Wawanesa Insurance
AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Toronto, ON · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension…
Added 4 days ago
C
Material Handler
Copeland
Brantford, ON
- Full-time
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to compete and lead in a global economy. Our training programs focus on end-to-end…
Added 4 days ago
Maintenance Shutdown Planner
Amrize
Bath, ON
Lead the preparation and consolidation of shutdown plans across all departments, utilizing planning guidelines and tools for SD Management.
Added 4 days ago
Senior Accountant - Treasury
Brewers Retail Inc
Bolton, ON
We offer a hybrid work model requiring a minimum of three in-office days per week and on an as-needed basis depending on the role and function

Eigen Development

Supervisor, Support - GiveX Team

Toronto, ON, Canada

Full-time

Apply on shift4payments.wd108.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: · 2+ years of experience in customer service, operations, or technology support; experience in payments or project management a plus
Posting language: English
Posted: Nov 9, 2026

Original job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

The ideal candidate demonstrates strong leadership, attention to detail, and a commitment to delivering results in a fast-paced, high-volume environment.

· Supervise the daily operations of the Givex Support team, ensuring efficiency, quality, and adherence.

· Act as a subject matter expert (SME), maintaining accurate and up-to-date process documentation and best practices.

· Coordinate onboarding and training for new hires while supporting ongoing development and skill enhancement across the team.

· Provide real-time guidance and decision support for complex or high-impact customer support scenarios.

· Manage escalated merchant and dealer inquiries across multiple channels as required

· Foster strong cross-functional relationships with internal stakeholders and external business partners.

· Collaborate with leadership to promote a cohesive team environment and clear, effective communication.

· Drive a positive, high-performance culture that supports employee engagement and motivation.

· Effectively manage multiple priorities, meet deadlines, and deliver results in a fast-paced environment.

· Maintain flexibility to support varying shifts, holidays, and on-call responsibilities as required.

· Oversee call center queue performance, including monitoring, reporting, and coaching on key performance indicators (KPIs).

· Develop, implement, and continuously improve departmental policies, procedures, and operational workflows.

· Monitor customer service performance metrics to ensure high levels of customer satisfaction and service quality.

· Plan and manage team training initiatives, including technical skill development and continuous improvement programs.

· Diagnose and resolve complex issues by identifying root causes and guiding them to effective solutions.

· Support HR-related functions, including performance management, coaching, disciplinary actions, hiring, and career development

· Manage client expectations related to ticket queues, service levels, and project deliverables.

Qualifications

· 2+ years of experience in customer service, operations, or technology support; experience in payments or project management a plus

· Experience with Microsoft Office Suite and Google Sheets

· Strong written and verbal communication skills

· Demonstrated problem-solving and decision-making abilities in a fast-paced environment

· Proven ability to lead or mentor others and support team success

· Excellent organizational skills with strong attention to detail

· Availability for extended or flexible hours during peak season and critical times

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply on shift4payments.wd108.myworkdayjobs.com About employer

More about this job

Responsibilities

The supervisor will oversee daily operations of the Givex Support team, ensuring efficiency, quality, and adherence to performance standards. They will also manage escalated inquiries, provide real-time guidance, and support HR-related functions such as coaching and performance management.

Requirements

Candidates must have at least 2 years of experience in customer service, operations, or technology support. Proficiency in Microsoft Office and Google Sheets, along with strong leadership and communication skills, is required.

Skills

Leadership
Customer service
Team management
Operations management
Performance management
Coaching
Problem-solving
Decision-making
Communication
Microsoft Office Suite
Google Sheets
Technical support
Project management
KPI monitoring
Process documentation

Visa sponsorship

Not detected in the job text

Keywords

Supervisor
Support
Givex
Shift4
Payments
Operations
Customer service
Leadership
KPIs
Performance management
Coaching
Technical support
Project management
Microsoft Office
Google Sheets
Workflow management
Escalation management
Cross-functional collaboration
Onboarding
Training
Process improvement
Merchant support
Dealer support
Ticket queues
Service levels

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Jobs in Canada