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Added 5 mins ago
AA
Process Plant Operator, Fixed-Term Contract
Anglo American / De Beers Group
NT · Gahcho Kué Mine, NORTHWEST TERRITORIES
- Contract
…the Gahcho Kué Mine Site based in the Northwest Territories. Reporting to the Process Plant Supervisor, this position is responsible for feeding ore into the process plant from the ore…
Added 5 mins ago
Scientific Director - Geriatric Division Research
CAMH
Toronto, ON
Reporting to the Institute Co-Directors of the Human Lifespan Institute, the Scientific Director will lead the Centre and shape and expand its vision for advancing scientific discovery,…
Added 5 mins ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Reporting to the Digital Analytics Manager, the Specialist ensures that customer data provided by Enterprise Data team is accurately mapped, standardized, unified, and made activation‑ready…
Added 5 mins ago
Senior Analyst, ISO 20022 COE
Payments Canada
Toronto, ON · Ottawa, ON
You want to be challenged and lead unique initiatives.
Added 5 mins ago
Planning Manager - FAL
Westerkirk
Calgary, AB
Reporting to the Director, Demand Management, the Line Logistics / Planning Manager is responsible for overseeing all aspects of logistics and planning within the manufacturing operations.…
Added 5 mins ago
Sr. Financial Analyst - P4
OSI Maritime Systems
Burnaby, BC
Lead financial forecasting, modeling, and performance reporting to provide timely forward-looking insights into the company’s P&L, balance sheet, and cash flow. Drive financial planning,…
Added 5 mins ago
Hardware Engineering - Team Lead, Mechanical Engineering - P4
OSI Maritime Systems
Burnaby, BC
The Mechanical Design Team Lead leads a team of mechanical engineers and CAD designers within the Hardware Engineering department, reporting to the Mechanical Design Manager. The team…
Added 5 mins ago
Infrastructure Specialist - MRT
Mayfair Diagnostics
Calgary, AB
Lead coordination of CPSA accreditation activities, including ongoing compliance monitoring, preparation for assessments, documentation, regulatory submissions, and follow-up on identified…
Added 5 mins ago
BN
Facilities Lead - Regular Full-Time
BC Nurses' Union
Burnaby, BC
- Full-time
The Facilities Lead supports the efficient functioning of BCNU’s Facilities, Library, and Administrative operations. Reporting to the Facilities Manager, this role is integral to ensuring…
Added 5 mins ago
MQ
Logistics Coordinator
Marcatus QED
Toronto, ON
- $40,000 CAD / year
- Contract
…shipments, and maintain accurate shipping and customs documentation. Reporting to the Supply Chain Lead and working closely with senior coordinators, carriers, freight forwarders, customs…
Added 5 mins ago
C
Director Operations & Sales- Ontario East (North GTA)
Chartwell
Mississauga, ON
- Full-time
…marketing, communication, asset management, accounting, finance and…
Added 5 mins ago
C
Director Operations & Sales- Southwestern Ontario (Cambridge/Waterloo)
Chartwell
Mississauga, ON
- Full-time
…marketing, communication, asset management, accounting, finance and…
Added 5 mins ago
UO
Research Assistant
University of Alberta
Edmonton, AB
- Full-time
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more…
Added 5 mins ago
C
Contracts Manager
Canoco
Fort Saskatchewan, AB
- Full-time
Reporting to the Project Manager, the successful candidate will be responsible for overseeing and managing all contractual obligations across both prime contracts with project owners and…
Added 5 mins ago
WH
ERP Program Manager
WELL Health Technologies Corp
Remote, Canada
- $90,000 to $120,000 CAD / year
- Contract
- Remote
Reporting to theSystem Lead - Microsoft Dynamics 365 ERP, we are hiring an ERP Program Manager to lead the delivery of ERP initiatives across WELL Health. As the new ERP Program Manager,…
Added 5 mins ago
WH
D365 Support Analyst
WELL Health Technologies Corp
Remote, Canada
- Full-time
- Remote
Reporting to the System Lead - Microsoft Dynamics 365 ERP, we are hiring a D365 Support Analyst to own functional support for Microsoft Dynamics 365 Finance & Operations as WELL Health…
Added 5 mins ago
K
Senior Consultant, Technology Implementation & Client Delivery
KPMG
ON · Toronto, Ontario
- Full-time
…understand business requirements, configure and deploy solutions, lead implementation workstreams, and drive successful…
Added 5 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 5 mins ago
SC
Crane & Rigging Supervisor (Prince George, BC)
Sterling Crane
Prince George, BC
- Full-time
We are seeking an experienced Crane & Rigging Working Supervisor to lead our team in delivering safe, efficient, and high-quality lifting services. The successful candidate will be…
Added 5 mins ago
RI
Regional Safety Manager
Railserve, Inc.
AB · Edmonton, AB
- Full-time
Railserve is seeking a Regional Safety Manager to lead our Environmental, Health & Safety (EH&S) program across U.S. and Canadian operations. This role is critical to driving a strong…
Added 5 mins ago
AC
Director, Centre for Learning and Innovation
Assiniboine College
Brandon, MB
- $114,072.38 to $146,389.1 CAD / year
- Full-time
Reporting to the Vice President, Students & Enrolment, the Director, Centre for Learning and Innovation provides institution-wide leadership for academic quality assurance, curriculum and…
Added 5 mins ago
SH
Controller / Contrôleur(euse) financier(ère)
Solutions HR Advisory
Mont-Tremblant, QC
- Part-time
This is an opportunity for an experienced accounting professional to take ownership of the finance function, work directly with senior management and lead a small accounting team.
Added 5 mins ago
TU
Communications Officer, Recruitment (Marketing & Communications)
Trent University
Peterborough, ON
- $79,431 to $88,222 CAD / year
- Full-time
Reporting to the Assistant Director of Recruitment Marketing & Communications, the Communications Officer for Recruitment is a key member of the University’s central marketing and…
Added 5 mins ago
SC
Crane & Rigging Supervisor (Calgary, AB)
Sterling Crane
Calgary, AB
- Full-time
We are seeking an experienced Crane & Rigging Working Supervisor to lead our team in delivering safe, efficient, and high-quality lifting services. The successful candidate will be…
Added 5 mins ago
IP
Director, Indigenous Partnerships and Strategic Transformation
Indigenous Perspectives Society
Vancouver, BC
- Full-time
Reporting to the Vice President, Quality Services and Indigenous Relations, this senior leadership role offers an opportunity to influence how CLBC works in partnership with Indigenous…

Eigen Development

Supervisor, Support - GiveX Team

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: · 2+ years of experience in customer service, operations, or technology support; experience in payments or project management a plus
Posting language: English
Posted: Nov 9, 2026

Original job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

The ideal candidate demonstrates strong leadership, attention to detail, and a commitment to delivering results in a fast-paced, high-volume environment.

· Supervise the daily operations of the Givex Support team, ensuring efficiency, quality, and adherence.

· Act as a subject matter expert (SME), maintaining accurate and up-to-date process documentation and best practices.

· Coordinate onboarding and training for new hires while supporting ongoing development and skill enhancement across the team.

· Provide real-time guidance and decision support for complex or high-impact customer support scenarios.

· Manage escalated merchant and dealer inquiries across multiple channels as required

· Foster strong cross-functional relationships with internal stakeholders and external business partners.

· Collaborate with leadership to promote a cohesive team environment and clear, effective communication.

· Drive a positive, high-performance culture that supports employee engagement and motivation.

· Effectively manage multiple priorities, meet deadlines, and deliver results in a fast-paced environment.

· Maintain flexibility to support varying shifts, holidays, and on-call responsibilities as required.

· Oversee call center queue performance, including monitoring, reporting, and coaching on key performance indicators (KPIs).

· Develop, implement, and continuously improve departmental policies, procedures, and operational workflows.

· Monitor customer service performance metrics to ensure high levels of customer satisfaction and service quality.

· Plan and manage team training initiatives, including technical skill development and continuous improvement programs.

· Diagnose and resolve complex issues by identifying root causes and guiding them to effective solutions.

· Support HR-related functions, including performance management, coaching, disciplinary actions, hiring, and career development

· Manage client expectations related to ticket queues, service levels, and project deliverables.

Qualifications

· 2+ years of experience in customer service, operations, or technology support; experience in payments or project management a plus

· Experience with Microsoft Office Suite and Google Sheets

· Strong written and verbal communication skills

· Demonstrated problem-solving and decision-making abilities in a fast-paced environment

· Proven ability to lead or mentor others and support team success

· Excellent organizational skills with strong attention to detail

· Availability for extended or flexible hours during peak season and critical times

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply About employer

More about this job

Responsibilities

The supervisor will oversee daily operations of the Givex Support team, ensuring efficiency, quality, and adherence to performance standards. They will also manage escalated inquiries, provide real-time guidance, and support HR-related functions such as coaching and performance management.

Requirements

Candidates must have at least 2 years of experience in customer service, operations, or technology support. Proficiency in Microsoft Office and Google Sheets, along with strong leadership and communication skills, is required.

Skills

Leadership
Customer service
Team management
Operations management
Performance management
Coaching
Problem-solving
Decision-making
Communication
Microsoft Office Suite
Google Sheets
Technical support
Project management
KPI monitoring
Process documentation

Visa sponsorship

Not detected in the job text

Keywords

Supervisor
Support
Givex
Shift4
Payments
Operations
Customer service
Leadership
KPIs
Performance management
Coaching
Technical support
Project management
Microsoft Office
Google Sheets
Workflow management
Escalation management
Cross-functional collaboration
Onboarding
Training
Process improvement
Merchant support
Dealer support
Ticket queues
Service levels

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