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Added 8 mins ago
BS
Associé(e) aux ventes à temps plein / Full-Time Sales Associate
Browns Shoes
Brossard, QC
- Full-time
Chez Chaussures Browns, nous nous efforçons de créer des expériences client exceptionnelles empreintes de style, de service et de passion.
Added 8 mins ago
P
Accounts Payable & Receivable Coordinator
P&H
Listowel, ON
- Full-time
New-Life Mills: New-Life Mills has been a leader in livestock nutrition since 1964, providing feed solutions that support healthy, productive animals. With a focus on research, quality…
Added 8 mins ago
BI
Quality Specialist
Badger Infrastructure Solutions Ltd
Red Deer, AB
- Full-time
…regulations and ensures compliance to Badgers safety and high service standards. Badger is a safety-oriented company, and it is important to use this to help develop a competitive advantage…
Added 8 mins ago
ED
Supervisor, Support - GiveX Team
Eigen Development
Toronto, ON
- Full-time
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of…
Added 22 mins ago
PF
Guest Services Leader
Pilot Flying J
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
…candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the…
Added 22 mins ago
PC
Guest Services Leader
Pilot Company
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
…candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the…
Added 22 mins ago
LC
Research Compliance Coordinator
Lakeland College Applied Research
Vermilion, AB
- Full-time
As a global leader in student-managed learning opportunities, we are committed to developing leaders at Lakeland College. It’s something we excel at because of our exceptional team. Their…
Added 22 mins ago
NM
Directeur(trice), Maintenance / Director, Maintenance
Nouveau Monde Graphite | NYSE: NMG + TSX: NOU
Saint-Michel-des-Saints, QC
- Full-time
…l’organisation et les systèmes de maintenance, participer à la mise en service des équipements, puis assurer la disponibilité, la fiabilité et la sécurité des actifs au meilleur coût sur…
Added 22 mins ago
T
Intermediate Project Manager
Terrapex
Hamilton, ON
- Full-time
Built on our core values of integrity, technical excellence, respect, personal service, and a practical approach, Terrapex has grown steadily since 1995. Our diverse and dedicated team…
Added 23 mins ago
WM
Licensed 310T Mechanic Afternoon Shift Sign-On Bonus $10 000
Waste Management, Inc. (WM)
Mount Forest, ON
- Full-time
Join an established organization that offers consistent work, long-term opportunities and the support of a North American industry leader.
Added 23 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Victoria Beach, MB
Take on the responsibility of a community leader with Canada Post. The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal…
Added 23 mins ago
SB
07556 Inside Sales
Sally Beauty Holdings
Calgary, AB
- Part-time
Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty…
Added 23 mins ago
T
PIA Client Service Associate
TD
Kelowna, BC
- Full-time
…protection to provide highly personalized advice, solutions, and service to…
Added 23 mins ago
T
Customer Experience Associate - Sherbrooke & Claremont
TD
Montreal, QC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 23 mins ago
T
Customer Experience Associate - Ile-Perrot
TD
Notre-Dame-de-l'Île-Perrot, QC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 23 mins ago
T
Manager, Cash Management I
TD
Thunder Bay, ON
- Full-time
Deliver and promote exceptional service at every interaction and execute on plans to continuously improve the customer experience, to ensure unit meets or exceeds LEI target.
Added 38 mins ago
CC
Retail Shift Leader
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 38 mins ago
SE
Executive Assistant
Suncor Energy
Calgary, AB
- Full-time
We are seeking a highly organized, proactive, and service-oriented Executive Assistant to provide comprehensive support to a senior leader and their leadership team. In this role, you will…
Added 38 mins ago
WE
Cleaner
Woodbine Entertainment
Milton, ON · Hamilton, ON · Mohawk
- Full-time
…experiences to our visitors. In doing so, we remain a world-leader in horse-racing - and also among the most exciting and diverse entertainment facilities on the…
Added 38 mins ago
GT
Quality Analyst
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA…
Added 38 mins ago
AC
Assistant Branch Manager - St. Malo & St. Jean Baptiste Branches
Assiniboine Credit Union
St. Malo, MB · MB · St. Jean-Baptiste, MB
- Full-time
…Assistant Branch Manager will foster a proactive advice and service delivery culture with high member satisfaction. Leading by example the Assistant Branch Manager will champion/ supports…
Added 38 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Toronto, ON
- Part-time
…little moments in their parenting journey. We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates…
Added 38 mins ago
BP
Community Manager
Brookfield Properties
Calgary, AB
- Full-time
The Community Manager is the senior sales leader and on-site decision-maker responsible for driving sales performance, leading the sales centre team, and delivering a high-impact customer…
Added 38 mins ago
Sales Account Manager Video , Amazon Ads
Amazon
Toronto, ON
Become a knowledgeable partner and leader on Amazon Advertising video solutions
Added 38 mins ago
Sales Account Manager Video Ads, Amazon Ads
Amazon
Toronto, ON
Become a knowledgeable partner and leader on Amazon Advertising video solutions

Eigen Development

Supervisor, Support - GiveX Team

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: · 2+ years of experience in customer service, operations, or technology support; experience in payments or project management a plus
Posting language: English
Posted: Nov 9, 2026

Original job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

The ideal candidate demonstrates strong leadership, attention to detail, and a commitment to delivering results in a fast-paced, high-volume environment.

· Supervise the daily operations of the Givex Support team, ensuring efficiency, quality, and adherence.

· Act as a subject matter expert (SME), maintaining accurate and up-to-date process documentation and best practices.

· Coordinate onboarding and training for new hires while supporting ongoing development and skill enhancement across the team.

· Provide real-time guidance and decision support for complex or high-impact customer support scenarios.

· Manage escalated merchant and dealer inquiries across multiple channels as required

· Foster strong cross-functional relationships with internal stakeholders and external business partners.

· Collaborate with leadership to promote a cohesive team environment and clear, effective communication.

· Drive a positive, high-performance culture that supports employee engagement and motivation.

· Effectively manage multiple priorities, meet deadlines, and deliver results in a fast-paced environment.

· Maintain flexibility to support varying shifts, holidays, and on-call responsibilities as required.

· Oversee call center queue performance, including monitoring, reporting, and coaching on key performance indicators (KPIs).

· Develop, implement, and continuously improve departmental policies, procedures, and operational workflows.

· Monitor customer service performance metrics to ensure high levels of customer satisfaction and service quality.

· Plan and manage team training initiatives, including technical skill development and continuous improvement programs.

· Diagnose and resolve complex issues by identifying root causes and guiding them to effective solutions.

· Support HR-related functions, including performance management, coaching, disciplinary actions, hiring, and career development

· Manage client expectations related to ticket queues, service levels, and project deliverables.

Qualifications

· 2+ years of experience in customer service, operations, or technology support; experience in payments or project management a plus

· Experience with Microsoft Office Suite and Google Sheets

· Strong written and verbal communication skills

· Demonstrated problem-solving and decision-making abilities in a fast-paced environment

· Proven ability to lead or mentor others and support team success

· Excellent organizational skills with strong attention to detail

· Availability for extended or flexible hours during peak season and critical times

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply About employer

More about this job

Responsibilities

The supervisor will oversee daily operations of the Givex Support team, ensuring efficiency, quality, and adherence to performance standards. They will also manage escalated inquiries, provide real-time guidance, and support HR-related functions such as coaching and performance management.

Requirements

Candidates must have at least 2 years of experience in customer service, operations, or technology support. Proficiency in Microsoft Office and Google Sheets, along with strong leadership and communication skills, is required.

Skills

Leadership
Customer service
Team management
Operations management
Performance management
Coaching
Problem-solving
Decision-making
Communication
Microsoft Office Suite
Google Sheets
Technical support
Project management
KPI monitoring
Process documentation

Visa sponsorship

Not detected in the job text

Keywords

Supervisor
Support
Givex
Shift4
Payments
Operations
Customer service
Leadership
KPIs
Performance management
Coaching
Technical support
Project management
Microsoft Office
Google Sheets
Workflow management
Escalation management
Cross-functional collaboration
Onboarding
Training
Process improvement
Merchant support
Dealer support
Ticket queues
Service levels

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