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Added 4 mins ago
Manager, DevSecOps
Rogers Communications
Toronto, ON
You will lead cloud operations strategy, ensuring secure, scalable infrastructure, with a strong focus on AWS, through IaC tools like Terraform and CloudFormation.
Added 4 mins ago
Vice President, TV & Radio Sales
Rogers Communications
Toronto, ON
…targets. This highly visible role offers an opportunity to lead a world‑class, multi‑channel sales organization supported by the significant resources, infrastructure, and trusted brands of…
Added 4 mins ago
Principal Network Architect
Rogers Communications
Toronto, ON · Brampton, ON
Lead technical evaluation, architecture, testing, and deployment planning for new RAN technologies and services.
Added 16 mins ago
9C
Financial Controller
9421491 Canada Inc.
Clyde River, PE
- Full-time
We are looking for an experienced Financial Controller to oversee the financial operations of two companies.
Added 18 mins ago
CS
Youth Experience Assistant
Circuit Stream
Vancouver, BC
- $20 CAD / hour
- Internship
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 18 mins ago
AC
Multi-Location Restaurant Manager
Aramark Canada
Ottawa, ON · Kanata, ON
- $28 to $30 CAD / hour
- Full-time
Must have reliable personal transportation to and from the arena
Added 18 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Site operations: Oversee day-to-day research operations across sites, including workflows, staffing, coordination of research teams, problem-solving, and SOP development and maintenance.
Added 18 mins ago
C
Gestionnaire de projets SAP senior (bilingue français/anglais)
CGI
Montreal, QC
- Full-time
SCGI is seeking a Senior Project Manager (Bilingual French/English) to lead complex SAP implementation and integration initiatives in manufacturing and supply chain environments. The…
Added 18 mins ago
EM
Associate, Parking Maintenance
EKU Master of Public Administration Program
Richmond, BC
- Full-time
The Parking Maintenance Associate performs a combination of tasks that lead to the upkeep of University's parking lots and assures a safe and professional environment for the campus…
Added 18 mins ago
VB
Sr. Specialist - Project Risk Management
Vale Base Metals
Toronto, ON
- Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…
Added 18 mins ago
EM
Athletics Facilities & Operations Lead (Part-Time Staff)
EKU Master of Public Administration Program
Richmond, BC
- Part-time
Title: Athletics Facilities & Operations Lead (Part-Time Staff)
Added 18 mins ago
VB
Senior Analyst, Sales Reporting
Vale Base Metals
Toronto, ON
- Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…
Added 18 mins ago
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Segment Program Manager, Mission Critical Enterprise
Nokia
Ottawa, ON · Kanata, ON
- Full-time
Escalate material risks, unresolved dependencies, ownership gaps, and decision delays to the MCE Segment Lead.
Added 18 mins ago
CM
Cost Accountant
Cyclic Materials
Toronto, ON
- Full-time
Founded in 2021, Cyclic Materials has rapidly become a category leader in rare earth recovery, achieving commercial operations in less than five years. We currently operate facilities in…
Added 18 mins ago
CM
Director, Capital Projects
Cyclic Materials
Toronto, ON
- Full-time
The role follows a hybrid work model, with 4 days per week in the office and 1 day per week working from home
Added 18 mins ago
VB
Specialist, Technical - Business Planning Architecture
Vale Base Metals
Toronto, ON
- Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…
Added 18 mins ago
EM
Bursar
EKU Master of Public Administration Program
Richmond, BC
- Full-time
…the student financial experience and improve administrative operations. Lead and support initiatives focused on continuous improvement, customer service excellence, and professional…
Added 18 mins ago
N
Strategic Partner Management Lead
Nokia
Ottawa, ON · Kanata, ON
- Full-time
…and Pre-Sales, Product Line Management, marketing, services, operations, and technical…
Added 18 mins ago
EM
Senior Analyst, Customer Relationship Management
EKU Master of Public Administration Program
Richmond, BC
- Full-time
Must have knowledge of relational databases and computer software and languages
Added 18 mins ago
RE
Senior Product Manager - Lifecycle & Growth (Apex Legends)
Respawn Entertainment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
You will lead player lifecycle and growth for Apex Legends, including designing in-game messaging and targeting experiments. You will partner with EA's central CRM, web and marketing teams,…
Added 18 mins ago
CO
Bylaw Enforcement Coordinator
City of Winnipeg
Winnipeg, MB
- Full-time
Under the general direction of the Administrative Coordinator, Bylaw Enforcement Field Operations, the Coordinator is responsible for the leadership, analysis, planning, development,…
Added 18 mins ago
TH
Registered Nurse | Part time | CVH | NICU
Trillium Health Partners
ON · ON, Canada
- Part-time
As a Registered Nurse working within Neonatal Intensive Care Unit, you will take the lead as you will:
Added 18 mins ago
TH
Registered Nurse | Temporary Part time | CVH | NICU
Trillium Health Partners
ON · ON, Canada
- Part-time
As a Registered Nurse working within Neonatal Intensive Care Unit, you will take the lead as you will:
Added 18 mins ago
AF
HR Generalist
Armstrong Fluid Technology
Toronto, ON
- Full-time
The role partners with leaders across Engineering, Product Management, Sales, Service, Manufacturing, Supply Chain, Operations, and Corporate Functions to translate business priorities into…
Added 34 mins ago
Sr AVP- Sr Engagement Manager
EXL
Canada
Lead analytics and AI programs across manufacturing operations, supply chain, procurement, logistics, production planning, demand planning, and inventory optimization.

EKU Master of Public Administration Program

Senior Analyst, Customer Relationship Management

Richmond, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

497756
Richmond Campus
Technology Positions
Fulltime Staff

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Title: Senior Analyst, Customer Relationship Management

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 52R000 - Information Technology

Division: 1R0105 - Information Technology

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Exempt

Schedule Type: Full Time (37.5 hrs per week or more)

Hours Per Week: 37.5

Additional Schedule Details

Posted Salary Grade: Exempt - G22

Retirement: KTRS

Contact Person: Tiffany Hampton

Job Summary/Basic Functions

The Senior CRM Analyst provides technical leadership in the analysis, design, development, integration, and testing of complex technical mission-critical systems that utilize system information systems (SIS) data. Participates in strategic technical decision-making and manages daily operations and system security. provides system problem resolutions to university users through knowledge of software/language and system data and the development of best practices through research. This is done to serve the University's information needs and to assist in easy facilitation of productive business practices of the University.

Minimum Qualifications

Education: Bachelor's Degree Required, Master's Degree Preferred.

Experience: Two years of experience required. Experience working in a university setting in a programming or CRM related field preferred.

Must have knowledge of relational databases and computer software and languages. University experience is preferred.

Licensure & Certifications

Preferred Qualifications:

Job Duties

40% - CRM Oversight: Take the lead in overseeing the University's CRM system, serving as the main point of contact between technical and functional teams during the design, analysis, and enhancement of software solutions and systems. Manage daily technical operations of the University CRM, Slate, and maintain procedural manuals to ensure operational efficiency, data accuracy, and information integrity. Act as a subject matter expert on system functionality and play a crucial role in the implementation of new systems by staying updated on developments in institutional research, evolving university objectives, and future programming requirements. - (Essential)
40% - Project Management and Leadership: Provide crucial support in the selection, interpretation, and execution of tasks related to projects. Deliver clear and concise project/status updates, ensuring effective communication. Offer leadership and guidance to CRM Analysts in addressing assessment, planning, and evaluation requirements, focusing on measurable progress and results. - (Essential)
20% - Collaboration and Training: Foster collaboration with various business units across campus to streamline process flows, assess impact, and develop cross-functional systems. Cultivate strong working relationships with business partners and internal teams to promote seamless coordination and innovation for processes. Manage trainings/workshops for campus stakeholders in navigating the CRM system for best practices. - (Essential)

Sponsorship: This position is not eligible for visa sponsorship.

Funding Source: Institutional

Open Until Filled: Yes

Special Instructions

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background check.

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More about this job

Responsibilities

Oversee the university’s Slate CRM, including daily technical operations, system enhancements, data integrity, security, and coordination between technical and functional teams. Lead project planning and communication, guide CRM analysts, collaborate with campus business units, and provide training to stakeholders.

Requirements

A bachelor’s degree and at least two years of experience are required; a master’s degree and experience in a university programming or CRM role are preferred. Candidates must know relational databases, computer software, and programming languages.

Skills

CRM Administration
Slate CRM
Project Management
Technical Leadership
Relational Databases
Systems Analysis
Software Design
Systems Integration
Software Testing
System Security
Data Accuracy
Process Improvement
Cross-Functional Collaboration
Training and Facilitation

Visa sponsorship

Not detected in the job text

Hiring contact

Tiffany Hampton

Keywords

CRM
Slate
Student Information Systems
Relational Databases
Programming Languages
Systems Analysis
Software Design
Systems Development
Systems Integration
Software Testing
System Security
Technical Operations
Data Accuracy
Information Integrity
Project Management
Technical Leadership
Institutional Research
Process Flows
Cross-Functional Collaboration
Stakeholder Training
Higher Education

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Jobs in Canada