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Added 12 hours ago
RC
Federal Tax Partner - Corporations
RSM Canada
Toronto, ON
- Full-time
As a Tax Partner, you will lead client service, growth, specialist, or leadership responsibilities for the Tax line of business. This role focuses on delivering high-quality tax solutions,…
Added 13 hours ago
Revenue & Data Specialist
SOCAN - The Society of Composers, Authors and Music Publishers of Canada
Toronto, ON
The Licensing Operations and Data Specialist is responsible for supporting licensing administration, royalty collections operations, data management, operational reporting, systems…
Added 18 hours ago
RU
Federal Tax Partner - Corporations
RSM US LLP
Toronto, ON
- Full-time
As a Tax Partner, you will lead client service, growth, specialist, or leadership responsibilities for the Tax line of business. This role focuses on delivering high-quality tax solutions,…
Added 19 hours ago
GL
Customer Solutions Specialist
goeasy Ltd.
Regina, SK
- Full-time
A day in a life of a Customer Solutions Specialist:
Added 1 day ago
BA
LEASE ACCOUNT SPECIALIST - PART TIME
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Part-time
…Birchwood Credit Solutions’ growing division. The Lease Account Specialist ensures exceptional levels of customer service are met while developing a strong understanding of client accounts,…
Added 1 day ago
A
Billing and Collections Specialist
Altis
Vancouver, BC · Greater Vancouver Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
Are you a detail-oriented billing and collections professional who enjoys solving problems and improving processes? We're recruiting two Billing and Collections Specialists to join a…
Added 1 day ago
K
KC Finance Accounts Receivable Specialist
Kuehne+Nagel
Vancouver, BC
- Full-time
As an Accounts Receivable Specialist, you’ll play a key part in maximizing cash flow, minimizing Day Sales Outstanding, and reducing overdue balances. You’ll help mitigate business unit…
Added 1 day ago
CW
Billing and Collections Specialist
Clark Wilson LLP
Vancouver, BC
- Full-time
Clark Wilson LLP seeks a meticulous Billing and Collections Specialist to enhance our esteemed billing and collections department team. Reporting to the Manager of Finance, Billing and…
Added 1 day ago
S
Retail Sales Associate
Skechers
Edmonton, AB
- Part-time
…high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle…
Added 1 day ago
LC
Child Support Specialist
Langlade County Government
Legal, AB
- Internship
Coordinate genetic testing processes, including scheduling, case preparation for incarcerated or out-of-state parties, and obtaining certification for in-office buccal swab collections.
Added 1 day ago
KI
E-commerce Operations & Growth Specialist
K-Dental Inc.
Markham, ON
- Full-time
We are looking for a hands-on E-commerce Operations & Growth Specialist to support the day-to-day management, optimization and continued growth of our Shopify Plus e-commerce platform.
Added 1 day ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- Full-time
The Account Development Specialist is the image, face, and voice of NAPA. You are accountable for building and maintaining quality business relationships with existing and new customers by…
Added 1 day ago
MI
Accounting Operations Specialist
Modern IT
Remote, Canada
- $35,000 to $45,000 CAD / year
- Full-time
- Remote
The Accounting Operations Specialist keeps Modern IT’s day-to-day accounting accurate, current, and controlled.
Added 1 day ago
B
Collections Specialist – Real Estate & Tribunal administratif du logement (TAL)
Boardwalk
Montreal, QC
- Full-time
…residents and implementing appropriate follow-up measures. The specialist prepares and files documentation for TAL proceedings, coordinates hearing schedules, and represents Boardwalk’s…
Added 1 day ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- $56,100 to $70,100 CAD / year
- Full-time
The Account Development Specialist is the image, face, and voice of NAPA. You are accountable for building and maintaining quality business relationships with existing and new customers by…
Added 1 day ago
SA
Credit Specialist
Standard Aero
PE · Slemon Park, Canada
- Full-time
As a Credit Specialist, will serve as a key member of the corporate finance team and will administer the accounts receivable process including the collection of delinquent accounts and…
Added 1 day ago
S
Retail Sales Associate
Skechers
Calgary, AB
- Part-time
…renowned for its lifestyle, performance, accessories, and apparel collections for the whole family - celebrated for style, quality, innovation, and comfort. We foster an environment where…
Added 1 day ago
PA
Administrative Support Specialist
POSS, A Duravant Company
Oakville, ON
- $60,000 to $85,000 CAD / year
- Full-time
The Administrative Support Specialist is primarily a finance-focused role responsible for executing core accounting activities, supporting key human resources processes and taking ownership…
Added 1 day ago
Quality Assurance Specialist
Hilton Food Group Plc
Brantford, ON
Product HOLDs, product sample collections (shelf life, daily product cuttings) and quarantine management requirements as required.
Added 2 days ago
EM
Specialist, Collections
EKU Master of Public Administration Program
Richmond, BC
- Full-time
The Student Accounting Services Collections Specialist is responsible for managing processes related to delinquent student Accounts Receivable (AR) and Perkins Loan accounts. This position…
Added 2 days ago
EM
Specialist, Student Accounting
EKU Master of Public Administration Program
Richmond, BC
- Full-time
The Student Accounting Services Specialist is responsible for providing comprehensive support across multiple functional areas within the office and serving as a cross-trained resource to…
Added 2 days ago
EW
Accounts Receivable Specialist
Equipment World Inc.
Sudbury, ON
- Contract
Equipment World Inc. is seeking an organized and detail-oriented professional to join our Accounting Team as an Accounts Receivable Specialist.
Added 2 days ago
S
Seasonal Part Time Sales Associate
Skechers
Oshawa, ON
- Part-time
…high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle…
Added 2 days ago
S
Part Time Product Specialist
Skechers
Toronto, ON
- Part-time
…high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle…
Added 2 days ago
E
Customer Care Specialist
Elective
Vancouver, BC
- Full-time
You will be required to work on-site three days per week

EKU Master of Public Administration Program

Specialist, Collections

Richmond, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 9, 2026

Original job description

497709
Richmond Campus
Administrative Support Positions
Financial Positions
Fulltime Staff

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Title: Specialist, Collections

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 68R000 - University Business Services

Division: 4R0000 - Financial Affairs

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Exempt

Schedule Type: Full Time (37.5 hrs per week or more)

Additional Schedule Details: This is an on-campus position. Normal office hours are Monday - Friday, 8:00am - 4:30pm with the exception of some weeks during summer and winter which are Monday-Thursday, 7:30am - 5:00pm.

Posted Salary Grade: Exempt - G20

Retirement: KTRS

Contact Person: Ursula Felicicchia Cox

Job Summary/Basic Functions

The Student Accounting Services Collections Specialist is responsible for managing processes related to delinquent student Accounts Receivable (AR) and Perkins Loan accounts. This position oversees collection activities through internal efforts, external collection agencies, the Kentucky Department of Revenue, and the U.S. Department of Education while ensuring compliance with applicable federal, state, and institutional regulations.

Key responsibilities include tracking and auditing student accounts, monitoring collection activity for accounts placed with third-party agencies, assigning Perkins Loan accounts to the U.S. Department of Education, resolving account discrepancies, and supporting the University's collection and recovery objectives. This role ensures accurate account maintenance, compliance with established procedures, and effective oversight of collection efforts to maximize account resolution and recovery outcomes.

The Specialist serves as a primary resource for students, parents, and third-party agencies by providing exceptional customer service and responding to inquiries related to collections and Perkins Loan accounts via phone and email. This role provides guidance, resolves account-related questions and concerns, and supports the Student Accounting Services team in delivering a positive, professional, and customer-focused service experience.

Minimum Qualifications

Education: Bachelor's degree required. Degree in Accounting, Finance, or a related field is preferred.

Experience: Three years of experience is required. Experience with student financial services, internal or external collections, and accounting or finance is preferred.

Job Duties

60% - Exercise good judgement and discretion in making decisions on account placements, assignments, adjustments or write-offs. Manages all aspects of delinquent student accounts ensuring Federal regulations and internal procedures are followed and performed at a high level of accuracy. This includes tracking and auditing student accounts, account placement with third party collection agencies and the KY Department of Revenue; processing agency payments and monthly reports, as well as tracking close and recovery rates for the agencies. - (Essential)
20% - Responds to phone calls and emails regarding collection accounts from students, parents, and third-party agencies, providing professional and exceptional customer service while addressing account-related inquiries and concerns. - (Essential)
15% - Maintains the Perkins Loan portfolio and manages account assignments to the U.S. Department of Education, ensuring accurate records and compliance with applicable regulations. - (Essential)
5% - Supports the office functions by completing all other duties and special projects as assigned. - (Essential)

Sponsorship: This position is not eligible for visa sponsorship.

Funding Source: Institutional

Open Until Filled: Yes

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background check.

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More about this job

Responsibilities

Manage delinquent student accounts and Perkins Loan collections, including account audits, placements with collection agencies and government entities, payment processing, reporting, and recovery tracking. Maintain the Perkins Loan portfolio and respond to students, parents, and agencies with professional support on collection-related questions.

Requirements

A bachelor's degree is required, with a degree in accounting, finance, or a related field preferred. Three years of experience are required; experience in student financial services, collections, accounting, or finance is preferred.

Skills

Collections Management
Accounts Receivable
Account Auditing
Account Reconciliation
Regulatory Compliance
Payment Processing
Portfolio Management
Customer Service
Written Communication
Verbal Communication
Judgment and Discretion
Financial Recordkeeping

Visa sponsorship

Not detected in the job text

Hiring contact

Ursula Felicicchia Cox

Keywords

Student Accounting Services
Delinquent Student Accounts
Accounts Receivable
Perkins Loans
Collections
Third-Party Collection Agencies
Kentucky Department of Revenue
U.S. Department of Education
Account Placement
Account Assignments
Account Adjustments
Account Write-Offs
Account Auditing
Agency Payments
Monthly Reporting
Recovery Rates
Federal Regulations
Institutional Procedures
Account Discrepancies
Customer Service
Student Financial Services
Accounting
Finance

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Jobs in Canada