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NA
Broker, Commercial Insurance
NFP, an Aon company (Canada)
Toronto, ON
- Full-time
…will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and…
Added just now
NA
Senior Broker, Commercial Insurance
NFP, an Aon company (Canada)
Toronto, ON
- Full-time
Provincial P&C License required or obtained within 90 days of employment
Added just now
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Successful completion of IV contrast media injection course/experience highly recommended.
Added just now
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
There is the expectation that you are available to work weekdays, weekends and all shifts (days, nights, 12 hour shifts)
Added just now
WC
(CAN) General Merchandise Associate
Walmart Canada
Waterloo, ON
- Contract
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added just now
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Successful completion of IV contrast media injection course/experience highly recommended.
Added just now
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Successful completion of IV contrast media injection course/experience highly recommended.
Added just now
AU
Mobile Security Professional
Allied Universal
Calgary, AB
- $18 CAD / hour
- Part-time
Qualifications (must Have)
Added just now
AU
Security Guard Professional
Allied Universal
Calgary, AB
- $18 CAD / hour
- Part-time
The ideal candidate will demonstrate strong attention to detail, excellent communication and customer service skills, and the ability to remain professional and composed while working…
Added just now
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Minimum two (2) years warehousing/inventory experience
Added just now
AC
Gérant(e) de magasin- ACT
Alimentation Couche-Tard
Longueuil, QC · Saint-Hubert, QC
- Full-time
Promotes excellent service and resolve customer complaints in a timely, professional manner.
Added just now
NA
Broker, Commercial Insurance
NFP, an Aon company (Canada)
Edmonton, AB
- Full-time
Typically, 3 – 5 years in Commercial insurance and product line experience; specialized industry experience is an asset
Added just now
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Successful completion of IV contrast media injection course/experience highly recommended.
Added 16 mins ago
GC
Développeur(euse) de logiciels sénior | Senior Software Developer
Game Companies
Montreal, QC
- Full-time
En tant que personne d’expérience au sein de notre équipe, vous assumerez la responsabilité de pans importants de notre plateforme de bout en bout, de l’architecture à l’exploitation, et…
Added 16 mins ago
GC
Technical Writer
Game Companies
Montreal, QC
- Full-time
…including geographic location and the candidate’s relevant experience, professional background, and skill…
Added 16 mins ago
GC
Senior Software Engineer | Développeur(euse) de logiciels sénior
Game Companies
Montreal, QC
- Full-time
De l’expérience dans la création et l’évolution de plateformes et d’API utilisées par de nombreuses autres équipes de développement
Added 16 mins ago
SH
Secretary 3 - Clinical Health Psychology - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Scheduling meetings and appointments; reminding departmental professional staff of their ongoing commitments, and preparing related materials.
Added 16 mins ago
GC
Senior Software Engineer- Full Stack, Unified Ads Platform
Game Companies
Montreal, QC
- Full-time
Au moins six ans d’expérience en développement et en exploitation de logiciels en production, avec une expertise approfondie des services côté serveur et des technologies modernes côté…
Added 16 mins ago
GC
Sr. Full Stack Engineer
Game Companies
Montreal, QC
- Full-time
…including geographic location and the candidate’s relevant experience, professional background, and skill…
Added 16 mins ago
Y
Project Manager - Remediation
YORK1
Vaughan, ON
- Other
Knowledge, experience, and ability to make sound business decisions that result in value to the customer and the growth of the company
Added 16 mins ago
B
Procurement & Category Analyst II
BCNET
Vancouver, BC
- $59,129 to $69,564 CAD / year
- Full-time
Proficiency in Microsoft Office, including advanced competency in Excel and Word. Experience with contract management, customer relationship management, sourcing, or reporting systems is an…
Added 16 mins ago
AU
Security Professional
Allied Universal
AB · Edmonton, AB
- $19 CAD / hour
- Full-time
The ideal candidate will demonstrate strong attention to detail, excellent communication and customer service skills, and the ability to remain professional and composed while working…
Added 16 mins ago
VB
Engineer - Ground Control
Vale Base Metals
Toronto, ON
- Full-time
Must be either registered or eligible to register as a Professional Engineer (P.Eng.) in Canada .
Added 16 mins ago
OW
Store Manager/ Licensed Optician - Chinook
Oscar Wylee
Cereal, AB
- Full-time
…prescriptions alongside you should ensure customers receive a blend of professional eye care and eyewear styling advice. You will strive to encourage a team that provides exceptional…
Added 16 mins ago
EM
Specialist, Collections
EKU Master of Public Administration Program
Richmond, BC
- Full-time
The Specialist serves as a primary resource for students, parents, and third-party agencies by providing exceptional customer service and responding to inquiries related to collections and…

EKU Master of Public Administration Program

Specialist, Collections

Richmond, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 9, 2026

Original job description

497709
Richmond Campus
Administrative Support Positions
Financial Positions
Fulltime Staff

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Title: Specialist, Collections

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 68R000 - University Business Services

Division: 4R0000 - Financial Affairs

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Exempt

Schedule Type: Full Time (37.5 hrs per week or more)

Additional Schedule Details: This is an on-campus position. Normal office hours are Monday - Friday, 8:00am - 4:30pm with the exception of some weeks during summer and winter which are Monday-Thursday, 7:30am - 5:00pm.

Posted Salary Grade: Exempt - G20

Retirement: KTRS

Contact Person: Ursula Felicicchia Cox

Job Summary/Basic Functions

The Student Accounting Services Collections Specialist is responsible for managing processes related to delinquent student Accounts Receivable (AR) and Perkins Loan accounts. This position oversees collection activities through internal efforts, external collection agencies, the Kentucky Department of Revenue, and the U.S. Department of Education while ensuring compliance with applicable federal, state, and institutional regulations.

Key responsibilities include tracking and auditing student accounts, monitoring collection activity for accounts placed with third-party agencies, assigning Perkins Loan accounts to the U.S. Department of Education, resolving account discrepancies, and supporting the University's collection and recovery objectives. This role ensures accurate account maintenance, compliance with established procedures, and effective oversight of collection efforts to maximize account resolution and recovery outcomes.

The Specialist serves as a primary resource for students, parents, and third-party agencies by providing exceptional customer service and responding to inquiries related to collections and Perkins Loan accounts via phone and email. This role provides guidance, resolves account-related questions and concerns, and supports the Student Accounting Services team in delivering a positive, professional, and customer-focused service experience.

Minimum Qualifications

Education: Bachelor's degree required. Degree in Accounting, Finance, or a related field is preferred.

Experience: Three years of experience is required. Experience with student financial services, internal or external collections, and accounting or finance is preferred.

Job Duties

60% - Exercise good judgement and discretion in making decisions on account placements, assignments, adjustments or write-offs. Manages all aspects of delinquent student accounts ensuring Federal regulations and internal procedures are followed and performed at a high level of accuracy. This includes tracking and auditing student accounts, account placement with third party collection agencies and the KY Department of Revenue; processing agency payments and monthly reports, as well as tracking close and recovery rates for the agencies. - (Essential)
20% - Responds to phone calls and emails regarding collection accounts from students, parents, and third-party agencies, providing professional and exceptional customer service while addressing account-related inquiries and concerns. - (Essential)
15% - Maintains the Perkins Loan portfolio and manages account assignments to the U.S. Department of Education, ensuring accurate records and compliance with applicable regulations. - (Essential)
5% - Supports the office functions by completing all other duties and special projects as assigned. - (Essential)

Sponsorship: This position is not eligible for visa sponsorship.

Funding Source: Institutional

Open Until Filled: Yes

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background check.

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More about this job

Responsibilities

Manage delinquent student accounts and Perkins Loan collections, including account audits, placements with collection agencies and government entities, payment processing, reporting, and recovery tracking. Maintain the Perkins Loan portfolio and respond to students, parents, and agencies with professional support on collection-related questions.

Requirements

A bachelor's degree is required, with a degree in accounting, finance, or a related field preferred. Three years of experience are required; experience in student financial services, collections, accounting, or finance is preferred.

Skills

Collections Management
Accounts Receivable
Account Auditing
Account Reconciliation
Regulatory Compliance
Payment Processing
Portfolio Management
Customer Service
Written Communication
Verbal Communication
Judgment and Discretion
Financial Recordkeeping

Visa sponsorship

Not detected in the job text

Hiring contact

Ursula Felicicchia Cox

Keywords

Student Accounting Services
Delinquent Student Accounts
Accounts Receivable
Perkins Loans
Collections
Third-Party Collection Agencies
Kentucky Department of Revenue
U.S. Department of Education
Account Placement
Account Assignments
Account Adjustments
Account Write-Offs
Account Auditing
Agency Payments
Monthly Reporting
Recovery Rates
Federal Regulations
Institutional Procedures
Account Discrepancies
Customer Service
Student Financial Services
Accounting
Finance

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Jobs in Canada