Find work in Canada.

323,070 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
Superintendent, Underground Mine Engineering
Kinross Gold Corporation
Red Lake, ON
Full-time
…and development program will aim to support the vision of a quality, high-grade, open-pit mine and a longer-term, sizeable underground…
Added 11 mins ago
Delivery Lead
Fastloop
Vancouver, BC
Full-time
Quality and governance. You define ready and done, what "good" means for AI outputs in business terms, where humans must approve, and how sensitive data is handled.
Added 11 mins ago
Hydrogen Process Engineer
Linde
Fort Saskatchewan, AB
Full-time
The Hydrogen Process Engineer is responsible for supporting Linde’s Autothermal Reformer (ATR) and carbon capture facility. The facility is in the engineering phase and as it matures…
Added 11 mins ago
Bid Lead, Engineering and Field Services
AtkinsRéalis
Mississauga, ON
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 11 mins ago
Bid Lead, Engineering and Field Services
AtkinsRéalis
Mississauga, ON
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 11 mins ago
Staff Data Engineer
RBC
Toronto, ON
Full-time
Implement data quality frameworks, automated testing, and monitoring to ensure data integrity and trust across all downstream consumers
Added 27 mins ago
Senior Programmer Analyst (24 Month Contract)
Doctors of BC
Vancouver, BC · BC
Full-time
…applications while progressively migrating business processes, data and functionality to sustainable enterprise solutions. The position works closely with business stakeholders, the…
Added 27 mins ago
Computer Vision Engineer, 3D
Mecka
Richmond Hill, ON
$200,000 to $230,000 CAD / year
Full-time
We're looking for a strong, coding-heavy computer vision engineer to own the classical side of our stack. Our models produce raw per-frame predictions; you own the traditional computer…
Added 41 mins ago
Manager, Design Engineering
Sentry
Toronto, ON · Greater Toronto Area, Canada
Full-time
Help maintain the UI quality and expression that Sentry is known for
Added 57 mins ago
Senior Data Engineer
Quandri
Vancouver, BC
Own the Databricks data lake end to end, dbt models, medallion layers, incremental and backfill strategy, partitioning, freshness, quality monitoring.
Added 1 hour ago
Senior Data Engineer
Quandri
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Own the Databricks data lake end to end, dbt models, medallion layers, incremental and backfill strategy, partitioning, freshness, quality monitoring.
Added 1 hour ago
Online Calibration & SLAM Engineer
Mecka
Richmond Hill, ON
$200,000 to $230,000 CAD / year
Full-time
Fleet and data-quality mindset: You're comfortable owning calibration across many noisy, real-world devices, and you build the monitoring that catches drift before customers do.
Added 1 hour ago
Operations Engineer
Saltworks Technologies: Industrial Water + Lithium
SK · Saskatchewan, Canada
Full-time
Join Saltworks as an Operations Engineer and take on an exciting, on-site, hands-on role supporting the launch of a first-of-its-kind lithium demonstration plant located near Stoughton,…
Added 1 hour ago
Senior AI Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
Full-time
As a Senior AI Engineer in Agent Factory, you will drive the end-to-end system design, implementation, and product integration for a core domain of Workday’s next generation of intelligent…
Added 2 hours ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
The service team is currently seeking a Mechanical engineer/designer to specialize in resolving service issues.
Added 2 hours ago
Java Software Engineer
Genpact
Montreal, QC
$70,000 to $80,000 CAD / year
Full-time
…by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and…
Added 2 hours ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
We have an opening for an Industrial / Manufacturing Engineer working with our Manufacturing Engineering Team as outlined below:
Added 2 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 2 hours ago
Water Quality Scientist (Junior)
Associated Engineering
Vernon, BC
Full-time
Analyze, manage, and interpret water quality and related data sets.
Added 2 hours ago
Staff Systems Engineer – Synthetic Aperture Radar (SAR) Missions | Remote Opportunity | Fastwater Staffing
HIKINEX
Remote, Canada
Full-time · Remote
Experience spanning hardware, processors, and/or data products within radar or SAR systems.
Added 2 hours ago
Senior Registered Electrical Engineer - Nuclear Power
Black & Veatch Family of Companies
Markham, ON
As Senior Registered Electrical Engineer, you will have the opportunity to:
Added 2 hours ago
Software Developer Senior Specialist
Nasdaq
Toronto, ON
Full-time
As a Back-End Software Engineer, Senior Specialist reporting to the Senior Manager you'll play a critical role in designing and delivering cloud-based data solutions that power financial…
Added 2 hours ago
Sr. Controls Engnieer, Body Controls
Rivian and Volkswagen Group Technologies
Remote, Canada
$86,200 to $114,280 CAD / year
Full-time · Remote
We are seeking a dedicated and innovative Body Controls Engineer to join our team, focused on the Vehicle Management feature area. This role owns the development and integration of embedded…
Added 2 hours ago
Senior Product Manager - Developer Productivity
Okta
Toronto, ON
…customers: start with deep, bottom-up discovery (dozens of engineer, EM, tech lead, and architect interviews), baseline dev-cycle metrics, and secure tooling budgets with rigorous,…
Added 2 hours ago
Registered Project Electrical Engineer - Power Generation
Black & Veatch
Calgary, AB
Full-time
…selection. May oversee collection, assimilation, and management of data for engineering work. Prepares complex engineering calculations following standard methods and principles. Manages…

Elation Health

Customer Experience Engineer

Canada

Pay: $70,000 - $95,000 CAD
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we've been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients.

Customer support has been the same job for twenty years: a queue, a ticket, an SLA, a closed case. That's ending, fast. Over the next 6–9 months, AI will take on more of the routine, repetitive cases at Elation. That doesn't shrink the human role - it builds on it. The work becomes product intelligence: shaping how AI handles conversations, holding the customer-trust moments that need real judgment, and turning patterns into priorities Engineering delivers.

We're hiring Support Engineers to anchor that shift: people who don't just close tickets, but trace them back to the line of product code causing them, ship the fix that resolves the customer's problem immediately, and partner with senior engineers on the cases complex enough to need them.

You might be the recent engineering grad who spent a summer at a busy front desk, in a popular restaurant, or on a support line because you like people as much as you like problems, and who's been quietly automating things nobody asked you to fix since your first CS class. Or, you might be the person who leads team projects, tinkers with the dashboards, automations, or workflows so automatically that colleagues assume you are an engineer even if you aren’t. If that sounds like you, this role turns that problem-solving instinct into your core responsibility.

As a Support Engineer, you'll bring empathy and judgment to the cases that need it most, own the quality of AI-driven solutions in your domain, and synthesize patterns that influence Product and Engineering roadmaps. We hire for judgment, taste, and curiosity, not process adherence. The bar isn't how many cases you closed; it's how much you reshaped the conditions under which cases happen.

Role and Responsibilities

Synthesize and share customer insights. Surface patterns from your cases in weekly and monthly reports, participate in Product and Engineering discussions with what you're learning, and mentor Support Team members on AI workflows, scripting, and SQL queries.
Use Good Judgment to Solve Cases. Own customer escalations with cases that genuinely require seasoned judgment, the ones AI can't safely close. Build and protect customer trust in moments that matter.
Build and own AI quality. Configure AI within Elation's stack (intents, knowledge sources, escalation rules), build lightweight external automations and scripts, and own the quality of AI outputs in your domain.

What success looks like in your first 6 months

Delivered solutions that reduced case volume by 10% or eliminated recurring issue categories, with measurable customer impact (e.g., CSAT, reduction in case reopens)
A monthly drumbeat of synthesized insights that Product and Engineering act on, with visible impact on customer experience or a measurable drop in case volume
Owns a measurable case-volume reduction in your domain by making cases not happen, not by closing them faster
You question default workflows instead of just executing them, and you ship more by removing work, not just doing more of it
You build with AI to make yourself and the teammates around you faster - automating triage, drafting responses, prototyping internal tools, and turning one-off builds into reusable patterns Support can run with
You've picked up or sharpened a technical skill - SQL, Python, an API, a scripting language - specifically because a customer problem needed it, not because a course assigned it
Mentors Associate teammates on AI builds and pattern synthesis
Identified and closed gaps across internal and customer-facing documentation, improving accuracy and reducing repeat questions.

Professional Qualifications

1–5+ years of experience in Engineering, data analytics, or AI/automation tinkering in any field - OR a degree in Computer Science, Engineering, or a related technical field, plus real experience talking to people under pressure (support, hospitality, retail, service, resident advising)
Comfortable enough with code to experiment : you've written scripts, touched an API, or built something in Python, SQL, or JavaScript - even if it was just for a class project , team project or yourself
A concrete portfolio of things you've built or shipped: prompt-engineered systems, dashboards, automations, class or personal projects - with evidence of outcomes
Strong customer-facing communication and trust-building skills
Pattern recognition and synthesis muscle
AI-native default. Reaches for AI tools first, treats ambiguity as the work rather than a blocker, and wants to learn how to configure and supervise these systems - not just use them
A deep desire to drive results for our customers, with high ownership over the outcomes you own
Curiosity and natural problem-solving instincts
An instinct to raise the bar for the teammates around you - teaching others to build and synthesize, not just modeling it yourself
Nice to have: experience in billing

Show us your work

Along with your application, in a cover letter send us:

2–3 things you've built or shipped that changed a metric or outcome - a work project, a personal build, or something from school or an internship - what you made, who it was for, why you needed to do it, and what changed.
A short story about a time your analysis or insight changed a decision someone else made.

Salary range

$70,000 - $95,000 CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Apply About employer

More about this job

Responsibilities

Resolve complex customer cases with empathy and sound judgment, tracing issues to product code and collaborating with engineers to deliver fixes. Configure and improve AI-driven support, build automations, and synthesize customer patterns into actionable product and engineering priorities.

Requirements

Candidates should have 1–5+ years of experience in engineering, data analytics, or AI and automation projects, or a relevant technical degree combined with experience working with people under pressure. They should be comfortable experimenting with code, have examples of projects with measurable outcomes, and demonstrate strong customer communication, analytical judgment, curiosity, and ownership.

Skills

Customer Support
Customer Communication
AI Configuration
AI Quality Assurance
Automation
Scripting
SQL
Python
JavaScript
API Integration
Data Analysis
Pattern Recognition
Product Insights
Technical Documentation
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Elation
SaaS
Cloud-Based Clinical Platform
Customer Support
Support Engineering
Artificial Intelligence
AI Workflows
AI Configuration
AI Quality Assurance
Intents
Knowledge Sources
Escalation Rules
Automation
Scripting
SQL
Python
JavaScript
APIs
Dashboards
Data Analytics
Product Intelligence
Customer Insights
Product Roadmaps
Engineering Roadmaps
Customer Trust
Case Volume Reduction
Customer Satisfaction
Technical Documentation
Billing
Primary Care

Report this job