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Energy Manager - Customer Advisor - Open Blue
Johnson Controls
Richmond Hill, ON · Toronto, ON
Full-time
Monitor product usage analytics and provide feedback to customers.
Manager Software Development, Observability Platform
Wealthsimple Technologies
Remote, Canada
Full-time · Remote
The Observability Platform team exists to make production legible to every engineer and AI agent at Wealthsimple, on their first day and every day after. Every request, job, and user action…
AI Solution Architect
EQ Bank
Toronto, ON
Full-time
The AI Solution Architect is a senior individual-contributor member of the Solutions Architecture team, responsible for designing, documenting, and delivering solution-level architecture…
Product Engineer (AI / Full-Stack)
Great Question
Remote, Canada
$150,000 to $180,000 USD / year
Full-time · Remote
…video streaming, realtime voice agents, agentic search, product analytics, and everything in between - working directly with the founders, our designer, and the rest of…
Principal Software Engineer - Embedded Software Platform
General Motors
Markham, ON
Full-time
Experience defining common test-result data models, APIs, analytics, diagnostics, and integrations across multiple engineering organizations.
Staff Software Engineer - Embedded Software Platform
General Motors
Markham, ON
Full-time
Communicate tradeoffs, risks, progress, and recommendations clearly to senior engineering and program leaders.
Principal Engineer, AI & ML Solutions
Royal Bank of Canada
Vancouver, BC
Full-time
We are looking for a Principal Engineer, AI & ML Solutions, to join our Global Functions Technology (GFT) team! In this role you'll lead the building of a new AI product from the ground up…
Principal Engineer, AI & ML Solutions
RBC
Vancouver, BC
Full-time
We are looking for a Principal Engineer, AI & ML Solutions, to join our Global Functions Technology (GFT) team! In this role you'll lead the building of a new AI product from the ground up…
Solution Engineer - Canada
Quantexa
Toronto, ON
Full-time
We are looking for an exceptional candidate to join our high-performing team of Solution Engineers/Field Engineers in Canada. You will collaborate closely with regional peers across…
Software Engineer - Open Data Platform (ODP)
Acceldata
Kitchener, ON
$70,000 to $100,000 CAD / year
Full-time
…power today’s most critical technologies, including AI, LLMs, Analytics, and…
Principal Engineer - Open Source Data Platform (ODP)
Acceldata
Kitchener, ON
$210,000 to $240,000 CAD / year
Full-time
Mentor Staff Engineers and Senior Engineers; develop technical leadership capabilities across the organization
AI Engineering Lead, Product Analytics
Thomson Reuters
Remote, Canada
Full-time · Remote
Product Analytics is building self-service tools and operating AI agents that influence product development; agents that monitor product health, surface anomalies, analyze user behavior,…
Senior Product Manager, Fund Management
Purpose Unlimited
Toronto, ON
…built and in what order, working directly with operations, engineering, data, and compliance to solve the problems that matter most. You will lead from the front – not as a project manager…
Staff Back End Engineer (Applications)
Forma.ai
Toronto, ON
We build enterprise software that helps organizations optimize sales performance, enabling go-to-market agility. Our engineering organization includes multiple product application teams…
Engineering Manager – Data Platform, Lakehouse Foundation
Lyft
Toronto, ON
As the Engineering Manager for the Lakehouse Foundation team, you will lead a group of engineers responsible for the foundational data layer that all of Lyft's data systems and emerging AI…
Customer Experience Engineer
Elation Health
Canada
Full-time
…the human role - it builds on it. The work becomes product intelligence: shaping how AI handles conversations, holding the customer-trust moments that need real judgment, and turning…
Senior Engineering Manager, Software
Verto Health
Remote, Canada
$150,000 to $200,000 CAD / year
Full-time · Remote
…live in the health systems we serve, reliably and at scale. As Senior Engineering Manager, Software, you own that side of the work. You will build and lead the engineering team, set the bar…
Senior Analyst, IT Network & Cloud Connectivity
Vale
Canada
Full-time
We are seeking a Senior Analyst, IT Network & Cloud Connectivity to join our IT Operations & Projects team in Toronto, Ontario.
Power Platform & Copilot Studio Architect
Softchoice
Toronto, ON · Ottawa, ON · Nova Scotia, Nova · Calgary, AB · Oakville, ON
This role reports to a Team Lead, Manager, or Senior Manager, Digital Architecture.
Lead AI Platform Engineer
EQ Bank
Toronto, ON
Full-time
The incumbent acts as a senior technical lead for platform engineering activities, guiding implementation decisions, establishing engineering patterns, mentoring team members, and…
Director, Data Engineering & Product Data
Indigo Books & Music
Toronto, ON
$125,000 to $170,000 CAD / year
Full-time
The Director, Data Engineering & Product Data is a senior technology leader accountable for three connected disciplines: enterprise data engineering, master data, and product data…
Director, Data Engineering & Product Data
Indigo
Toronto, ON
$125,000 to $170,000 CAD / year
Full-time
The Director, Data Engineering & Product Data is a senior technology leader accountable for three connected disciplines: enterprise data engineering, master data, and product data…
Software Developer Intern
DRW
Montreal, QC
…develop computationally intensive software under the guidance of senior technologists with the goal of deployment during your internship. While your days will have you immersed in complex…
Field Engineering Co-Op
Acceldata
Kitchener, Ontario
Internship
Work alongside senior field engineers and architects to solve complex platform reliability and data operations challenges.
Senior Business Analyst, Data Integration & Performance Platform (12-Month Contract)
OMERS
Toronto, ON · Head Office Toronto
Full-time
This is a senior role on a multi-year investment platform transformation that is replacing our core investment book of record with BlackRock Aladdin and building a new cloud data platform…

Elation Health

Customer Experience Engineer

Canada

Pay: $70,000 - $95,000 CAD
Job type: Full-time
Posting language: English
Posted: Jul 24, 2026

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Original job description

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we've been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients.

Customer support has been the same job for twenty years: a queue, a ticket, an SLA, a closed case. That's ending, fast. Over the next 6–9 months, AI will take on more of the routine, repetitive cases at Elation. That doesn't shrink the human role - it builds on it. The work becomes product intelligence: shaping how AI handles conversations, holding the customer-trust moments that need real judgment, and turning patterns into priorities Engineering delivers.

We're hiring Support Engineers to anchor that shift: people who don't just close tickets, but trace them back to the line of product code causing them, ship the fix that resolves the customer's problem immediately, and partner with senior engineers on the cases complex enough to need them.

You might be the recent engineering grad who spent a summer at a busy front desk, in a popular restaurant, or on a support line because you like people as much as you like problems, and who's been quietly automating things nobody asked you to fix since your first CS class. Or, you might be the person who leads team projects, tinkers with the dashboards, automations, or workflows so automatically that colleagues assume you are an engineer even if you aren’t. If that sounds like you, this role turns that problem-solving instinct into your core responsibility.

As a Support Engineer, you'll bring empathy and judgment to the cases that need it most, own the quality of AI-driven solutions in your domain, and synthesize patterns that influence Product and Engineering roadmaps. We hire for judgment, taste, and curiosity, not process adherence. The bar isn't how many cases you closed; it's how much you reshaped the conditions under which cases happen.

Role and Responsibilities

Synthesize and share customer insights. Surface patterns from your cases in weekly and monthly reports, participate in Product and Engineering discussions with what you're learning, and mentor Support Team members on AI workflows, scripting, and SQL queries.
Use Good Judgment to Solve Cases. Own customer escalations with cases that genuinely require seasoned judgment, the ones AI can't safely close. Build and protect customer trust in moments that matter.
Build and own AI quality. Configure AI within Elation's stack (intents, knowledge sources, escalation rules), build lightweight external automations and scripts, and own the quality of AI outputs in your domain.

What success looks like in your first 6 months

Delivered solutions that reduced case volume by 10% or eliminated recurring issue categories, with measurable customer impact (e.g., CSAT, reduction in case reopens)
A monthly drumbeat of synthesized insights that Product and Engineering act on, with visible impact on customer experience or a measurable drop in case volume
Owns a measurable case-volume reduction in your domain by making cases not happen, not by closing them faster
You question default workflows instead of just executing them, and you ship more by removing work, not just doing more of it
You build with AI to make yourself and the teammates around you faster - automating triage, drafting responses, prototyping internal tools, and turning one-off builds into reusable patterns Support can run with
You've picked up or sharpened a technical skill - SQL, Python, an API, a scripting language - specifically because a customer problem needed it, not because a course assigned it
Mentors Associate teammates on AI builds and pattern synthesis
Identified and closed gaps across internal and customer-facing documentation, improving accuracy and reducing repeat questions.

Professional Qualifications

1–5+ years of experience in Engineering, data analytics, or AI/automation tinkering in any field - OR a degree in Computer Science, Engineering, or a related technical field, plus real experience talking to people under pressure (support, hospitality, retail, service, resident advising)
Comfortable enough with code to experiment : you've written scripts, touched an API, or built something in Python, SQL, or JavaScript - even if it was just for a class project , team project or yourself
A concrete portfolio of things you've built or shipped: prompt-engineered systems, dashboards, automations, class or personal projects - with evidence of outcomes
Strong customer-facing communication and trust-building skills
Pattern recognition and synthesis muscle
AI-native default. Reaches for AI tools first, treats ambiguity as the work rather than a blocker, and wants to learn how to configure and supervise these systems - not just use them
A deep desire to drive results for our customers, with high ownership over the outcomes you own
Curiosity and natural problem-solving instincts
An instinct to raise the bar for the teammates around you - teaching others to build and synthesize, not just modeling it yourself

Show us your work

Along with your application, in a cover letter send us:

2–3 things you've built or shipped that changed a metric or outcome - a work project, a personal build, or something from school or an internship - what you made, who it was for, why you needed to do it, and what changed.
A short story about a time your analysis or insight changed a decision someone else made.

Salary range

$70,000 - $95,000 CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

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More about this job

Responsibilities

The role involves solving complex customer escalations and configuring AI systems to reduce case volume. The engineer will synthesize customer insights to influence product and engineering roadmaps.

Requirements

Requires 1-5+ years of experience in engineering or AI automation, or a technical degree combined with high-pressure customer service experience. Candidates must be comfortable with code and have a portfolio of shipped technical projects.

Skills

SQL
Python
JavaScript
API Integration
Prompt Engineering
AI Configuration
Data Analytics
Customer Experience
Pattern Recognition
Technical Troubleshooting
Customer Communication
Automation Scripting

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Cloud-based Platform
AI
Automation
SQL
Python
JavaScript
API
Prompt Engineering
Customer Support
Product Intelligence
CSAT
Data Analytics
Clinical Platform
Technical Support
Software Development

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