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Added 11 mins ago
RM
Activation Therapist - Peel Manor LTC (Recreation Therapist)
Regional Municipality of Peel
Brampton, ON
- Other
Assist the Rehabilitation Assistant to perform some restorative care programs/activities
Added 11 mins ago
GT
Firefighter Recruit (Multiple Permanent Opportunities)
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…certificate. Candidates who currently hold an Advanced Medical Care Assistant (A-EMCA) certification will be considered as it exceeds the EMR competency…
Added 11 mins ago
QP
Assistant Community Manager
QuadReal Property Group
Cambridge, ON
- Full-time
Reporting to the Community Manager, the Assistant Community Manager is responsible for the administration and leasing functions at the property. The Assistant Community Manager is…
Added 11 mins ago
CC
Retail Assistant Store Manager
Canna Cabana
Calgary, AB · Kingsland, Calgary, AB
- Full-time
The Assistant Store Manager will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of…
Added 11 mins ago
WP
Property Services Assistant
WestUrban Properties Management
Nanaimo, BC
- Part-time
Added 11 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Cochrane, AB
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 26 mins ago
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ASSISTANT.E GÉRANT.E INTERIM-EN
La Vie En Rose
Rouyn-Noranda, QC
- Temporary
Added 26 mins ago
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Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 26 mins ago
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ASSISTANT MANAGER-EN
La Vie En Rose
Nanaimo, BC
- Full-time
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…
Added 26 mins ago
AT
Administrative Assistant
AY Talent
Dorval, QC
- $70,000 to $90,000 CAD / year
- Full-time
Our client is looking for a strong, highly organized Bilingual Administrative Assistant to join their team in Dorval. This role reports to the President of the company. This is a hands-on…
Added 26 mins ago
MU
Functional Analyst - Office of the University Registrar
MacEwan University
AB · Edmonton, AB
- Full-time
Reporting to the Assistant Registrars, Digital Transformation and Enrolment Systems, you will work closely with the Associate Registrar, Digital Transformation: Enrolment, Curriculum, and…
Added 26 mins ago
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EXECUTIVE ASSISTANT TO VICE-PRESIDENT (RESEARCH AND INNOVATION) (BAND LEVEL 7)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
The Executive Assistant to the Vice-President (Research and Innovation) provides comprehensive executive-level administrative and operational support to the Vice-President (Research and…
Added 26 mins ago
UO
Development Coordinator, Gift & Estate Planning
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Reports to: One of: Associate Director, Manager, Director, Senior Director/Assistant Dean, or Executive Director of Development.
Added 26 mins ago
SHIFT LEADER - ORFUS OUTLET
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Toronto, ON
Added 26 mins ago
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Program Assistant, Food Services
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Toronto, ON
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Added 26 mins ago
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Christmas Kettle Assistant
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The Christmas Kettle Assistant helps to organize, direct, and supervise the work performed by Christmas Kettle Campaign Worker activities.
Added 27 mins ago
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ASSISTANT.E GÉRANT.E JUNIOR-EN
La Vie En Rose
Saguenay, QC · Chicoutimi, QC
- Full-time
Added 27 mins ago
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Client Services Assistant
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Dartmouth, NS
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We are searching for a Client Services Assistant to join our Parkland At The Lakes 2team based in Dartmouth, Nova Scotia.
Added 27 mins ago
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Medical Office Assistant
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Vancouver, BC · Greater Vancouver Metropolitan Area
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Administrative Assistant (Cityplace)
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…in Toronto. We are looking to add a full-time Administrative Assistant at our Cityplace location. This is the ideal job for a passionate and engaging service orientated candidate to work in…
Added 27 mins ago
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Pharmacy Assistant - CPS
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Richmond Hill, ON
- Full-time
A Pharmacy Assistant (PA) plays a critical role in CPS operations by supporting efficient prescription processing, maintaining workflow continuity, and enabling Registered Pharmacy…
Added 27 mins ago
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ASSISTANT.E GÉRANT.E-EN
La Vie En Rose
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Added 27 mins ago
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Seasonal Stylist at Rodd & Gunn Chinook
Rodd & Gunn
Calgary, AB
- Temporary
This position takes part in assisting and supporting the Lodge Manager and Assistant Manager in maximizing sales and the day-to-day operations of the Lodge, while ensuring customer needs…
Added 27 mins ago
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Assistant Store Manager - RW&CO
RCL - Reitmans Canada Ltd/Ltée
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…

Elation Health

Support Subject Matter Expert, Elation Billing

Canada

Salary range: $60,000 - 75,000 CAD · Full-time

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Job details

Pay: Salary range: $60,000 - 75,000 CAD
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Elation Health is deeply committed to helping independent primary care practices take better care of their patients. Since 2010, we've built a clinical-first, collaborative EHR platform - and with the addition of Elation Billing, we're bringing that same clinical-first philosophy to the revenue side of the practice, so billing works with the chart instead of around it.

Elation Health is searching for a Support Subject Matter Expert in Elation Billing - someone who has already done real medical billing and revenue cycle management work, not someone learning it on the job. This is a hands-on, case-based role embedded directly in our support queue: you'll bring practitioner-level RCM judgment to the billing cases our Technical Support Specialists can't fully resolve through process or AI-assisted troubleshooting alone, and you'll help the rest of the team get sharper at spotting those cases in the first place.

This isn't a back-office consulting role. You'll be working live cases day to day alongside our support team, diagnosing whether an issue is a product bug, a payer-specific quirk, or a mismatch between how a practice actually operates and how they've configured their billing workflow - then resolving it with the kind of judgment that only comes from having sat inside a claims lifecycle before.

Responsibilities

Serve as the Elation Billing product line's embedded RCM expert, owning complex billing and revenue cycle cases that require practitioner-level judgment - claims lifecycle issues, CPT/ICD-10 coding logic, payer adjudication and denial patterns, A/R and collections workflows.
Act as the go-to resource for case swarms and escalations within Elation Billing whenever a Technical Support Specialist's investigation surfaces a billing nuance beyond scripted troubleshooting.
Diagnose a practice's underlying billing context - payment model (insurance-taking vs. DPC), staffing structure, and prior workflow choices - to distinguish genuine product issues from configuration or workflow mismatches, rather than treating every case as a symptom in isolation.
Partner with Product and Prod Dev, turning recurring billing edge cases, payer-specific patterns, and denial trends into structured feedback that can inform the roadmap.
Contribute to and maintain the team's billing-related knowledge base, SOPs, and macros, and help calibrate the AI Case Assistant's billing-related suggestions so resolutions compound across the team rather than living only in your own case history.
Help build the broader team's baseline RCM literacy - sharing real-world billing context so Specialists can better anticipate the issues different practice types are prone to.
Track and report on billing-case quality and resolution metrics within your scope, and flag systemic patterns rather than resolving the same root cause case-by-case indefinitely.

Requirements

3+ years of hands-on medical billing / revenue cycle management experience - claims submission, payer follow-up, denial management, and A/R - brought in from outside a support organization, not built up through support tenure.
Working fluency in CPT/ICD-10 coding logic, claims adjudication, and payer-specific billing rules across commercial and government payers.
Experience working within an EHR, practice management, or medical billing platform (e.g., Epic, athenahealth, Waystar, or similar).
Strong written and verbal communicator, able to translate complex billing and RCM concepts into clear guidance for both practices and internal teams.
Comfortable working directly in a live case queue - this is a frontline, hands-on role, not a periodic-consulting one.
Self-directed and detail-oriented, with the judgment to know when a case needs to go beyond a scripted answer.

Preferred

Certification such as CPB (Certified Professional Biller), CRCR (Certified Revenue Cycle Representative), or CHFP (in progress or completed).
Prior experience supporting independent primary care or small-group practices specifically.
Experience on a support, customer success, or implementation team at a SaaS/EHR company.
Exposure to AI-assisted support or case-management tooling.
Six Sigma, Lean, or other process-improvement background.

Salary range: $60,000 - 75,000 CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

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More about this job

Responsibilities

Own complex Elation Billing support cases involving claims, coding, payer adjudication, denials, accounts receivable, and collections, while distinguishing product defects from workflow or configuration issues. Escalate recurring patterns to Product and Product Development, maintain billing guidance and AI-assisted support materials, and improve the team's RCM knowledge and case-resolution quality.

Requirements

Requires at least three years of hands-on medical billing or revenue cycle management experience, including claims submission, payer follow-up, denial management, and accounts receivable, plus working fluency in CPT/ICD-10 coding and payer rules. Candidates should have experience with an EHR, practice management, or billing platform and be able to communicate clearly while handling live support cases; billing certifications and experience with independent practices are preferred.

Skills

Medical Billing
Revenue Cycle Management
Claims Submission
Payer Follow-Up
Denial Management
Accounts Receivable
CPT Coding
ICD-10 Coding
Claims Adjudication
Payer Rules
EHR Platforms
Practice Management Systems
Case Escalation
Customer Support
Knowledge Base Development
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Elation Billing
Revenue Cycle Management
Medical Billing
Claims Lifecycle
Claims Submission
Payer Follow-Up
Denial Management
Accounts Receivable
Collections
CPT
ICD-10
Claims Adjudication
Payer-Specific Billing Rules
Commercial Payers
Government Payers
EHR
Practice Management
Epic
athenahealth
Waystar
CPB
CRCR
CHFP
AI Case Assistant
Knowledge Base
Standard Operating Procedures
Case Management
Lean
Six Sigma
Independent Primary Care

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