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Eldorado Resort

Reservations Specialist

Kelowna, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 3, 2027
Experience: Minimum 1 year of previous Hotel Reservations or Front Desk experience required
Posting language: English
Posted: Oct 5, 2026

Original job description

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo Resort, and the Eldorado Yacht Club, with world-class amenities including multiple dining outlets, fitness centres, indoor and outdoor pools, a pickleball court, and a private beach.

If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Properties Ltd. owned restaurants and hotels, fun social events, and great colleagues!

Position Summary:

Under the direction of the Reservations Manager, the Reservations Specialist will be the first point of contact for the guest in creating the perfect guest experience. In the role you will be handling reservations for accommodations, dining, and all resort activities ahead of guest arrival. The position delivers prompt, professional and personalized service to our guests to ensure they are set up to have an amazing stay. We are looking for someone passionate about creating memorable experiences for our guests through engaging interactions and attention to detail in every aspect of their booking journey.

What will you be doing?

You will be responsible for performing the following tasks to the highest standard:

Use proper telephone etiquette answering guest questions about rates, accommodation / reservation modification options, location and booking channels
Reply to all guest email and phone inquiries daily, in a professional, courteous, and timely manner
Assists in making reservations for all resort activities including dining reservations for both onsite restaurants, boat rentals and wellness services
Be familiar with the details of all resort offerings, menus and special events and works closely with all related departments
Thoroughly review all upcoming reservations for accuracy and room assignment
Informs guests of all company policies and services and manage any necessary deposits
Know the selling status, rates and benefits of all packages and assist in the creation and set up of rates and packages in the system
Work closely with the Sales department with the setup of all group block accounts, rooming lists and billing and is the main point of contact for group clients
Assist the Revenue Team with rate and restriction updates
Manage inventory, room assignments and client profiles
Manage system connectivity with online booking engine and other interfaces
Answers questions about Resort events, activities and local events
Consistently maintain high standards of quality and excellent customer service, pro-active and anticipates guest needs and expectations
Other duties and projects as assigned

What are we looking for?

To successfully fill this role, you should demonstrate the following:

Minimum 1 year of previous Hotel Reservations or Front Desk experience required
Certificate or Diploma in Hospitality or similar area is considered an asset
Excellent verbal and written communication skills in English (able to listen, understand, clarify, and confirm); other languages an asset
High-level administration and computer skills (writing, filing, tracking and organizing)
Able to multi-task and remain organized with a high attention to detail and professionalism
Highly polished phone mannerism and articulate email etiquette
Proficient knowledge of Microsoft Word, Excel and Outlook
Experience using Opera PMS an asset
Flexible hours; must be able to work all shifts including days, evenings, weekends, and holidays
Great knowledge of Kelowna area and local events/activities an asset

Perks

Staff accommodation options available
Extended health and dental benefits
Employee discounts on accommodations, dining and more at our sister properties (Eldorado Resort, Hampton Inn & Suites Kelowna Airport, Four Points Kelowna Airport, and Home2Suites Fort St. John)
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!

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More about this job

Responsibilities

Manage guest bookings for accommodations, dining, and resort activities, responding to inquiries and providing professional, personalized service. Maintain reservation records, room assignments, rates, packages, group bookings, inventory, and booking-system connectivity while coordinating with Sales, Revenue, and other resort departments.

Requirements

At least one year of hotel reservations or front desk experience is required; a hospitality certificate or diploma is an asset. Candidates should have strong communication and administrative skills, attention to detail, proficiency with Microsoft Office, and flexibility to work days, evenings, weekends, and holidays; Opera PMS experience and knowledge of Kelowna are assets.

Skills

Hotel Reservations
Front Desk Operations
Customer Service
Verbal Communication
Written Communication
Telephone Etiquette
Email Etiquette
Attention To Detail
Organization
Multitasking
Microsoft Word
Microsoft Excel
Microsoft Outlook
Opera PMS
Reservation Management
Guest Relations

Benefits

Employee Discounts
Discounted Food And Beverage
Staff Accommodation
Extended Health Benefits
Dental Benefits
Staff Recognition
Team-Building Events
Growth And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Hotel Reservations
Front Desk
Opera PMS
Microsoft Word
Microsoft Excel
Microsoft Outlook
Reservation Management
Guest Experience
Customer Service
Telephone Etiquette
Email Etiquette
Accommodation Bookings
Dining Reservations
Boat Rentals
Wellness Services
Group Bookings
Rooming Lists
Billing
Revenue Management
Rate Updates
Inventory Management
Room Assignments
Client Profiles
Online Booking Engine
Hospitality
Kelowna Events And Activities

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