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Added 1 hour ago
S
Intermediate Environmental Specialist
SUMMIT
Calgary, AB
- Full-time
…Management (RRRM) Division as an Intermediate Environmental Specialist (Competition #26-09-0772) with a primary focus on Reclamation and Phase 2 ESA work scopes. This is a position that…
Added 6 hours ago
TW
Manager, Wealth Advice and Planning
Thrive Wealth Management
Regina, SK
- Full-time
…providing leadership, direction and ongoing support to the Wealth Specialist or Advisory team. You will be leading high-performing teams to deliver sustainable growth, strengthen advice and…
Added 6 hours ago
TW
Wealth Specialist
Thrive Wealth Management
Regina, SK
- Full-time
Providing expert advice by thoroughly understanding client goals, financial circumstances, and risk tolerance.
Added 9 hours ago
BT
CPA Candidate
Baker Tilly Canada
North Bay, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 18 hours ago
BS
Responsable des comptes recevables bilingue (français et anglais requis)
Bilingual Source
Montreal, QC · Greater Montreal, QC
- $55,000 to $70,000 CAD / year
- Full-time
Our client, a company in the distribution sector located in eastern Montréal, is looking for a Bilingual Accounts Receivable Specialist to manage customer accounts and support daily…
Added 1 day ago
Branch Manager - FX Sales
Ebury
Montreal, QC
Êtes un négociateur compétent, capable de construire et de tirer parti des relations à des niveaux techniques chez les clients PME
Added 1 day ago
SB
Event Sales Specialist
Splitsville Bowl
Calgary, AB
- Part-time
Join Splitsville as a Event Sales Specialist and in return you'll get:
Added 1 day ago
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Spécialiste de la communauté (38h/semaine) | Centre Eaton de Montréal
lululemon
Montréal-Ouest, QC
- Full-time
The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities…
Added 1 day ago
CT
Retail Advisor - Part Time
Clutch Technologies Inc.
Halifax, NS
- Part-time
As a Part-Time Retail Advisor (Inbound Field Specialist), you may be the only Clutch team member a customer ever meets in person. Our entire car-buying and selling journey happens online -…
Added 2 days ago
SS
Client Service and Operations Specialist - Security Services
Securiguard Services Ltd.
Ottawa, ON
- Full-time
We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Service and Operations Specialist to oversee the day-to-day operations of our Ottawa Region.…
Added 2 days ago
AC
Spécialiste De La Chaîne Dapprovisionnement / Supply Chain Specialist
Aston Carter
Montreal, QC · Saint-Laurent, Quebec
- $38 to $48 CAD / hour
- Contract
Établir et maintenir de solides relations avec les fournisseurs afin de soutenir lexécution des programmes et les besoins daffaires futurs.
Added 2 days ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 2 days ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides program and project management services to support the delivery of infrastructure and environmental projects. The incumbent acts as a…
Added 2 days ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Real Property Management, provides real property management services to support the delivery of Client-Partner real property projects and programs. The incumbent…
Added 2 days ago
AC
Spécialiste En Recouvrement
Aston Carter
Montreal, QC · Saint-Leonard, Quebec
- $28 to $36 CAD / hour
- Contract
…produits alimentaires à courte durée de vie, où la relation client et la créativité dans les stratégies de recouvrement sont essentielles pour récupérer les montants dus sans compromettre…
Added 2 days ago
DC
International Enrolment Operations Coordinator
Douglas College
New Westminster, BC
- Full-time
…Regulatory Compliance, the International Enrolment Operations Specialist liaises with Associate Deans, Directors, faculty Chairs, a variety of internal academic departments, and the…
Added 2 days ago
TS
Payoll and Benefits Specialist
The Staffing Alternative
Vaughan, ON
- Full-time
The Payroll & Benefits Specialist works in partnership with the Human Resources team and department managers to deliver
Added 2 days ago
BL
Marketing & Business Development Specialist
BC Legal Management Association
Surrey, BC
- Other
We are seeking a dynamic Marketing and Business Development Specialist to lead the planning and execution of our firm-wide marketing strategy across digital and print channels, as well as…
Added 2 days ago
A
SMB Renewals Specialist (Outbound Sales Representative)
Accenture
St. Catharines, ON
- Full-time
We’re looking for a customer-focused, results-driven SMB Renewals Specialist to support our small and medium-sized business customers. In this role, you’ll manage subscription renewals,…
Added 2 days ago
R
Mortgage Specialist Assistant
RBC
AB
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 2 days ago
GV
Spécialiste, équipe de croissance des patients
Groupe Vision
Montreal, QC
- Full-time
…à vos démarches proactives et à votre capacité à bâtir des relations, vous contribuez directement à l’acquisition de patients, à la croissance des revenus et à la…
Added 2 days ago
Communications Specialist - YNSE
Aecon
Toronto, ON · North York, ON
Reporting to the Communications and Community Engagement Director, the Communications Specialist will support with project communications and community engagement while maintaining strong…
Added 2 days ago
HR
Specialist, Designated Sales Associate - Denim
Holt Renfrew
Toronto, ON
- Full-time
The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also…
Added 2 days ago
DH
Pest And Hoarding Control Specialist, FT
Dixon Hall
Toronto, ON
- Full-time
The Hoarding and Pest Management Specialist will be required to work Monday to Friday 9:00 AM to 5:00 PM.
Added 2 days ago
S
Procurement & Invoicing Specialist – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
Reason for the bilingual requirement: You will have the opportunity to work with a diverse client base, including both French- and English-speaking companies. Bilingualism is therefore…

Eldorado Resort

Reservations Specialist

Kelowna, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 3, 2027
Experience: Minimum 1 year of previous Hotel Reservations or Front Desk experience required
Posting language: English
Posted: Oct 5, 2026

Original job description

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo Resort, and the Eldorado Yacht Club, with world-class amenities including multiple dining outlets, fitness centres, indoor and outdoor pools, a pickleball court, and a private beach.

If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Properties Ltd. owned restaurants and hotels, fun social events, and great colleagues!

Position Summary:

Under the direction of the Reservations Manager, the Reservations Specialist will be the first point of contact for the guest in creating the perfect guest experience. In the role you will be handling reservations for accommodations, dining, and all resort activities ahead of guest arrival. The position delivers prompt, professional and personalized service to our guests to ensure they are set up to have an amazing stay. We are looking for someone passionate about creating memorable experiences for our guests through engaging interactions and attention to detail in every aspect of their booking journey.

What will you be doing?

You will be responsible for performing the following tasks to the highest standard:

Use proper telephone etiquette answering guest questions about rates, accommodation / reservation modification options, location and booking channels
Reply to all guest email and phone inquiries daily, in a professional, courteous, and timely manner
Assists in making reservations for all resort activities including dining reservations for both onsite restaurants, boat rentals and wellness services
Be familiar with the details of all resort offerings, menus and special events and works closely with all related departments
Thoroughly review all upcoming reservations for accuracy and room assignment
Informs guests of all company policies and services and manage any necessary deposits
Know the selling status, rates and benefits of all packages and assist in the creation and set up of rates and packages in the system
Work closely with the Sales department with the setup of all group block accounts, rooming lists and billing and is the main point of contact for group clients
Assist the Revenue Team with rate and restriction updates
Manage inventory, room assignments and client profiles
Manage system connectivity with online booking engine and other interfaces
Answers questions about Resort events, activities and local events
Consistently maintain high standards of quality and excellent customer service, pro-active and anticipates guest needs and expectations
Other duties and projects as assigned

What are we looking for?

To successfully fill this role, you should demonstrate the following:

Minimum 1 year of previous Hotel Reservations or Front Desk experience required
Certificate or Diploma in Hospitality or similar area is considered an asset
Excellent verbal and written communication skills in English (able to listen, understand, clarify, and confirm); other languages an asset
High-level administration and computer skills (writing, filing, tracking and organizing)
Able to multi-task and remain organized with a high attention to detail and professionalism
Highly polished phone mannerism and articulate email etiquette
Proficient knowledge of Microsoft Word, Excel and Outlook
Experience using Opera PMS an asset
Flexible hours; must be able to work all shifts including days, evenings, weekends, and holidays
Great knowledge of Kelowna area and local events/activities an asset

Perks

Staff accommodation options available
Extended health and dental benefits
Employee discounts on accommodations, dining and more at our sister properties (Eldorado Resort, Hampton Inn & Suites Kelowna Airport, Four Points Kelowna Airport, and Home2Suites Fort St. John)
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!

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More about this job

Responsibilities

Manage guest bookings for accommodations, dining, and resort activities, responding to inquiries and providing professional, personalized service. Maintain reservation records, room assignments, rates, packages, group bookings, inventory, and booking-system connectivity while coordinating with Sales, Revenue, and other resort departments.

Requirements

At least one year of hotel reservations or front desk experience is required; a hospitality certificate or diploma is an asset. Candidates should have strong communication and administrative skills, attention to detail, proficiency with Microsoft Office, and flexibility to work days, evenings, weekends, and holidays; Opera PMS experience and knowledge of Kelowna are assets.

Skills

Hotel Reservations
Front Desk Operations
Customer Service
Verbal Communication
Written Communication
Telephone Etiquette
Email Etiquette
Attention To Detail
Organization
Multitasking
Microsoft Word
Microsoft Excel
Microsoft Outlook
Opera PMS
Reservation Management
Guest Relations

Benefits

Employee Discounts
Discounted Food And Beverage
Staff Accommodation
Extended Health Benefits
Dental Benefits
Staff Recognition
Team-Building Events
Growth And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Hotel Reservations
Front Desk
Opera PMS
Microsoft Word
Microsoft Excel
Microsoft Outlook
Reservation Management
Guest Experience
Customer Service
Telephone Etiquette
Email Etiquette
Accommodation Bookings
Dining Reservations
Boat Rentals
Wellness Services
Group Bookings
Rooming Lists
Billing
Revenue Management
Rate Updates
Inventory Management
Room Assignments
Client Profiles
Online Booking Engine
Hospitality
Kelowna Events And Activities

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