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Added 12 mins ago
RO
Quality Assurance Technician - 10 Month Contract
Rubicon Organics™
Delta, BC
- $47,000 to $57,000 CAD / year
- Contract
…Technicians are the champions of that obsession in day-to-day…
Added 12 mins ago
SC
Superviseur de territoire | Market Manager
Service Corporation International
Longueuil, QC
- Full-time
Fournir une direction et une continuité entre les opérations funéraires et celles combinées funéraire et de cimetière, en encourageant :
Added 12 mins ago
OC
Production Techgronomist
Olds College of Agriculture & Technology
Olds, AB
- $70,000 to $80,000 CAD / year
- Full-time
…production, improve net revenue, enhance soil and water health, and support the Smart Farm’s agricultural ecosystems. By integrating telematics, agronomy, and agricultural equipment control…
Added 12 mins ago
AR
Department Manager
Aldred Restaurants Ltd
Courtenay, BC
- Full-time
Taking ownership of your department’s operations, including responsibilities such as creating crew schedules, ordering products and supplies, and implementing processes that support…
Added 12 mins ago
T
Portfolio Lead
TEKsystems
Toronto, ON
- $100 to $120 CAD / hour
- Full-time
Former Investment Advisor, Portfolio Manager, or Investment Operations experience
Added 12 mins ago
TC
Assistant Store Manager in Training Winners HomeSense
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Under the guidance of the Store Manager, you’ll participate in an on-the-job training program designed to deepen your knowledge of key store functions, including merchandising, customer…
Added 12 mins ago
TI
PRO, Program Coordinator
Touchstone Institute
Toronto, ON
- Contract
Reporting to the Manager of PRO, the Program Coordinator plays a key role in developing and coordinating PRO program operations from candidate intake, selection and assessment. The Program…
Added 12 mins ago
MF
Director of Operations
Mosaic Flavors | Canada
Dollard-Des Ormeaux, QC
- Full-time
Department: Operations | Reports To: General Manager
Added 12 mins ago
SD
Manufacturing Operations Supervisor ($28 - $32 per hour)
SRS Distribution Inc.
Langford, BC
- Full-time
Position SummaryThe Door Manufacturing Supervisor supports the daily production operations of the door pre-hanging facility by providing hands‑on leadership, coordination, and technical…
Added 12 mins ago
SH
Room Attendant | Part-Time | The Westley Hotel
Silver Hotel Group
Calgary, AB
- Part-time
Report work-related accidents or other injuries immediately upon occurrence to manager/supervisor;
Added 12 mins ago
SG
Purchasing Assistant
Saliance Global Holdings Co. Ltd
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Reporting directly to the Owner and under the day-to-day supervision of the Project Manager, the Purchasing Assistant plays a key role in supporting the operations, projects, and strategic…
Added 13 mins ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Added 13 mins ago
SE
Room Management Systems Architect
Schneider Electric
Montreal, QC
- Full-time
Design the digital experiences that underpin intelligent room operations, from occupancy management and comfort optimization to guest check-in/check-out journeys and PMS integrations.
Added 13 mins ago
SE
Quality Control Inspector/Tester
Schneider Electric
AB · Edmonton, Alberta
- Full-time
…services improve the way our customers manage and automate their…
Added 13 mins ago
EC
Health and Safety Advisor - Atlantic Canada
EnGlobe Corp.
Dartmouth, NS
- Full-time
Develop an understanding of Englobe's operations, project delivery models, and business objectives to help ensure health and safety programs support operational success;
Added 13 mins ago
EC
Environmental Scientist Project Manger
EnGlobe Corp.
Toronto, ON · Etobicoke, Ontario
- Full-time
…impressed me is the culture of knowledge sharing and mutual support between colleagues, which enables rapid growth within the team. - Geotechnical Project…
Added 13 mins ago
K
Senior Manager, Assurance
KPMG
Brossard, QC
- Full-time
…curiosity and critical thinking are encouraged. Through high support, including progressive learning, strong coaching, inclusive teamwork, and a shared commitment to integrity, we perform…
Added 27 mins ago
ES
General Manager, East Side Mario's Windsor
East Side Marios Restaurant
Windsor, ON
- Full-time
…or a part time position, we’ll recognize your hard work and support you in your personal and professional development. And don’t just take our word for that: East Side Mario’s is a proud…
Added 27 mins ago
AS
Human Resources Team Lead
Arbutus Search Group
Delta, BC
- $85,000 to $95,000 CAD / year
- Full-time
…performance management, compensation, development, retention, and HR operations. This is a hands-on role overseeing an HR Generalist and balancing strategic HR support with day-to-day…
Added 28 mins ago
IP
Group Lead, Electrical
IPS-Integrated Project Services
Vaughan, ON
- Full-time
In this role, you will lead a team of electrical engineers and designers responsible for designing facilities that support life-changing products and technologies. You may oversee the…
Added 28 mins ago
GG
Quarry Manager
Grizzlytrek Group
Exshaw, AB
- Full-time
The Quarry Manager is responsible for the safe, efficient, and sustainable operation of the quarry. You lead quarry employees and contractors and are accountable for safety, environmental…
Added 28 mins ago
NZ
Office Manager and Consular Adviser, Vancouver
New Zealand Trade and Enterprise
Vancouver, BC
- Full-time
As Office Manager and Consular Adviser, you will keep the Vancouver office running smoothly and support the Trade Commissioner and Consul General and wider Canada team. You will oversee…
Added 28 mins ago
PL
IT Advisor
Powertech Labs
Surrey, BC
- $109,000 to $138,000 CAD / year
- Full-time
We are seeking a skilled IT Advisor to support the IT Services, Development and Cybersecurity functions at Powertech Labs Inc. and Powertech USA. Reporting to the Snr IT Manager, this role…
Added 28 mins ago
EL
Key Holder - The Cosmetics Company Store - PT Temp - Tanger Outlets - Cookstown, ON
Estée Lauder Companies
Innisfil, ON
- Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 28 mins ago
EL
Key Holder - Le Labo - Full Time - Vancouver, BC
Estée Lauder Companies
Vancouver, BC
- Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…

Eldorado Resort

Reservations Specialist

Kelowna, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 3, 2027
Experience: Minimum 1 year of previous Hotel Reservations or Front Desk experience required
Posting language: English
Posted: Oct 5, 2026

Original job description

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo Resort, and the Eldorado Yacht Club, with world-class amenities including multiple dining outlets, fitness centres, indoor and outdoor pools, a pickleball court, and a private beach.

If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Properties Ltd. owned restaurants and hotels, fun social events, and great colleagues!

Position Summary:

Under the direction of the Reservations Manager, the Reservations Specialist will be the first point of contact for the guest in creating the perfect guest experience. In the role you will be handling reservations for accommodations, dining, and all resort activities ahead of guest arrival. The position delivers prompt, professional and personalized service to our guests to ensure they are set up to have an amazing stay. We are looking for someone passionate about creating memorable experiences for our guests through engaging interactions and attention to detail in every aspect of their booking journey.

What will you be doing?

You will be responsible for performing the following tasks to the highest standard:

Use proper telephone etiquette answering guest questions about rates, accommodation / reservation modification options, location and booking channels
Reply to all guest email and phone inquiries daily, in a professional, courteous, and timely manner
Assists in making reservations for all resort activities including dining reservations for both onsite restaurants, boat rentals and wellness services
Be familiar with the details of all resort offerings, menus and special events and works closely with all related departments
Thoroughly review all upcoming reservations for accuracy and room assignment
Informs guests of all company policies and services and manage any necessary deposits
Know the selling status, rates and benefits of all packages and assist in the creation and set up of rates and packages in the system
Work closely with the Sales department with the setup of all group block accounts, rooming lists and billing and is the main point of contact for group clients
Assist the Revenue Team with rate and restriction updates
Manage inventory, room assignments and client profiles
Manage system connectivity with online booking engine and other interfaces
Answers questions about Resort events, activities and local events
Consistently maintain high standards of quality and excellent customer service, pro-active and anticipates guest needs and expectations
Other duties and projects as assigned

What are we looking for?

To successfully fill this role, you should demonstrate the following:

Minimum 1 year of previous Hotel Reservations or Front Desk experience required
Certificate or Diploma in Hospitality or similar area is considered an asset
Excellent verbal and written communication skills in English (able to listen, understand, clarify, and confirm); other languages an asset
High-level administration and computer skills (writing, filing, tracking and organizing)
Able to multi-task and remain organized with a high attention to detail and professionalism
Highly polished phone mannerism and articulate email etiquette
Proficient knowledge of Microsoft Word, Excel and Outlook
Experience using Opera PMS an asset
Flexible hours; must be able to work all shifts including days, evenings, weekends, and holidays
Great knowledge of Kelowna area and local events/activities an asset

Perks

Staff accommodation options available
Extended health and dental benefits
Employee discounts on accommodations, dining and more at our sister properties (Eldorado Resort, Hampton Inn & Suites Kelowna Airport, Four Points Kelowna Airport, and Home2Suites Fort St. John)
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!

Apply About employer

More about this job

Responsibilities

Manage guest bookings for accommodations, dining, and resort activities, responding to inquiries and providing professional, personalized service. Maintain reservation records, room assignments, rates, packages, group bookings, inventory, and booking-system connectivity while coordinating with Sales, Revenue, and other resort departments.

Requirements

At least one year of hotel reservations or front desk experience is required; a hospitality certificate or diploma is an asset. Candidates should have strong communication and administrative skills, attention to detail, proficiency with Microsoft Office, and flexibility to work days, evenings, weekends, and holidays; Opera PMS experience and knowledge of Kelowna are assets.

Skills

Hotel Reservations
Front Desk Operations
Customer Service
Verbal Communication
Written Communication
Telephone Etiquette
Email Etiquette
Attention To Detail
Organization
Multitasking
Microsoft Word
Microsoft Excel
Microsoft Outlook
Opera PMS
Reservation Management
Guest Relations

Benefits

Employee Discounts
Discounted Food And Beverage
Staff Accommodation
Extended Health Benefits
Dental Benefits
Staff Recognition
Team-Building Events
Growth And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Hotel Reservations
Front Desk
Opera PMS
Microsoft Word
Microsoft Excel
Microsoft Outlook
Reservation Management
Guest Experience
Customer Service
Telephone Etiquette
Email Etiquette
Accommodation Bookings
Dining Reservations
Boat Rentals
Wellness Services
Group Bookings
Rooming Lists
Billing
Revenue Management
Rate Updates
Inventory Management
Room Assignments
Client Profiles
Online Booking Engine
Hospitality
Kelowna Events And Activities

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