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Added 9 mins ago
T
Developing Investment Advisor - Edmonton & Calgary
TD
Calgary, AB
- Full-time
TD Wealth Private Investment Advice (TDW PIA) is one of Canada's premier full-service brokerage firms for clients who want to stay involved in decisions about their portfolios. TDW PIA…
Added 9 mins ago
NH
Store Manager
Nowco Home Hardware
Lacombe, AB
- Full-time
Role Description The Store Manager role is a full-time, on-site position based at the Nowco Home Hardware location in Lacombe, AB. The Store Manager oversees daily store operations,…
Added 9 mins ago
TH
Floor Supervisor - Full-Time
Tommy Hilfiger
London, ON
- Full-time
…who can deliver a top-notch customer experience and rock the sales floor (and the behind-the-scenes) while promoting and upholding the standards of our iconic brand, all under the guidance…
Added 9 mins ago
SA
Senior Multi-unit Restaurant Operations Leader
SSP America
Richmond, BC
- Full-time
Minimum 5 years of General Manager-level experience with full operational and financial accountability for a high-volume, full-service restaurant with bar/alcohol operations.
Added 25 mins ago
B
Community Residential Manager
Boardwalk
Calgary, AB
- Full-time
We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for…
Added 39 mins ago
SC
Sales Associate
Staples Canada
AB · Red Deer County, AB
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 54 mins ago
W
(CAN) Health and Beauty Team Associate
Walmart
Slave Lake, AB
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 54 mins ago
W
(CAN) Directs Store Delivery Associate
Walmart
Slave Lake, AB
- Full-time
…direct and local merchandise to ensure timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play…
Added 54 mins ago
LC
Floral Department Manager Full Time Day
Loblaw Companies Limited
Hamilton, ON
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 54 mins ago
PC
Floor Supervisor - Full-Time
PVH Corp.
London, ON
- Full-time
…who can deliver a top-notch customer experience and rock the sales floor (and the behind-the-scenes) while promoting and upholding the standards of our iconic brand, all under the guidance…
Added 54 mins ago
TA
SALES LEAD - PART TIME - CALL IT SPRING
The Aldo Group Inc / Le Groupe Aldo Inc.
Ottawa, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 1 hour ago
GD
DYNAMITE - Seasonal Sales Associate - Champlain Place
Groupe Dynamite, Inc Garage
Dieppe, NB
- Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 1 hour ago
FL
Assistant Gérant / Assistant Manager
Foot Locker
Quebec, QC
- Full-time
…merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and…
Added 1 hour ago
FL
Assistant Manager
Foot Locker
Toronto, ON
- Full-time
Are you a game changer? Can you assist in leading your store team to provide extreme customer service including selling, employee management, customer relations, stock, visual…
Added 1 hour ago
FL
Assistant Gérant / Assistant Manager
Foot Locker
Montreal, QC · Anjou, Quebec
- Full-time
…merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and…
Added 1 hour ago
FL
Gérant de magasin / Store Manager
Foot Locker
Montreal, QC
- Full-time
…and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience,…
Added 1 hour ago
CB
Sales Assistant- Part-Time- White Oaks Mall
COBS Bread
London, ON
- Part-time
Demand for COBS Bread is unprecedented in this time of need, and we are hiring sales team members to help serve our community.
Added 1 hour ago
CB
Baker - Full-Time with Benefits- Stratford Mall
COBS Bread
Stratford, ON
- Full-time
…and take charge when it comes to production, marketing, and sales, we're invested in offering you the ingredients you need to grow in your…
Added 1 hour ago
C
Optical AI Product Line Manager
Ciena
Ottawa, ON
- Full-time
…You will lead engagements with North American Communications Service Providers (CSPs) on how to engineer and monetize their optical networks for AI training and inference traffic. Working…
Added 2 hours ago
SM
Senior Account Manager (Base + Commission)
Setsail Marketing
Vancouver, BC
- Full-time
Setsail Marketing is a full-service digital marketing agency specializing in SEO, paid advertising, performance marketing, branding, and AI-driven strategy. We work with growing businesses…
Added 2 hours ago
W
(CAN) Directs Store Delivery Associate
Walmart
Toronto, ON
- Part-time
…direct and local merchandise to ensure timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play…
Added 3 hours ago
PF
Traveling Merchandiser
Performance Food Group
Kamloops, BC
- Full-time
As a Merchandiser, you will report to the Sales Account Manager. You will be working in our customer retail locations in the interior area of BC and be responsible for the maintenance and…
Added 3 hours ago
PF
Inside Sales Representative
Performance Food Group
Milton, ON
- Full-time
As an Inside Sales Representative, you are responsible for the sales and profitability growth of specific accounts in an assigned ledger which includes order taking, order processing, order…
Added 4 hours ago
AU
Outside Sales Consultant
Alsco Uniforms
Toronto, ON
- Full-time
As a Sales Consultant, you’ll be the driving force behind the top-line growth of the branch you report into. In this position, you will report to a Regional Sales Manager that will train…
Added 5 hours ago
NB
Banking Advisor
National Bank of Canada
Sainte-Agathe-des-Monts, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…

Eldorado Resort

Reservations Specialist

Kelowna, BC, V1W 3L4, Canada

$20.6 CAD / hour · Full-time

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Job details

Pay: $20.6 CAD / hour
Job type: Full-time
Apply by: Jan 3, 2027
Experience: Minimum 1 year of previous Hotel Reservations or Front Desk experience required
Posting language: English
Posted: Oct 5, 2026

Original job description

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo Resort, and the Eldorado Yacht Club, with world-class amenities including multiple dining outlets, fitness centres, indoor and outdoor pools, a pickleball court, and a private beach.

If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Properties Ltd. owned restaurants and hotels, fun social events, and great colleagues!

Position Summary:

Under the direction of the Reservations Manager, the Reservations Specialist will be the first point of contact for the guest in creating the perfect guest experience. In the role you will be handling reservations for accommodations, dining, and all resort activities ahead of guest arrival. The position delivers prompt, professional and personalized service to our guests to ensure they are set up to have an amazing stay. We are looking for someone passionate about creating memorable experiences for our guests through engaging interactions and attention to detail in every aspect of their booking journey.

What will you be doing?

You will be responsible for performing the following tasks to the highest standard:

Use proper telephone etiquette answering guest questions about rates, accommodation / reservation modification options, location and booking channels
Reply to all guest email and phone inquiries daily, in a professional, courteous, and timely manner
Assists in making reservations for all resort activities including dining reservations for both onsite restaurants, boat rentals and wellness services
Be familiar with the details of all resort offerings, menus and special events and works closely with all related departments
Thoroughly review all upcoming reservations for accuracy and room assignment
Informs guests of all company policies and services and manage any necessary deposits
Know the selling status, rates and benefits of all packages and assist in the creation and set up of rates and packages in the system
Work closely with the Sales department with the setup of all group block accounts, rooming lists and billing and is the main point of contact for group clients
Assist the Revenue Team with rate and restriction updates
Manage inventory, room assignments and client profiles
Manage system connectivity with online booking engine and other interfaces
Answers questions about Resort events, activities and local events
Consistently maintain high standards of quality and excellent customer service, pro-active and anticipates guest needs and expectations
Other duties and projects as assigned

What are we looking for?

To successfully fill this role, you should demonstrate the following:

Minimum 1 year of previous Hotel Reservations or Front Desk experience required
Certificate or Diploma in Hospitality or similar area is considered an asset
Excellent verbal and written communication skills in English (able to listen, understand, clarify, and confirm); other languages an asset
High-level administration and computer skills (writing, filing, tracking and organizing)
Able to multi-task and remain organized with a high attention to detail and professionalism
Highly polished phone mannerism and articulate email etiquette
Proficient knowledge of Microsoft Word, Excel and Outlook
Experience using Opera PMS an asset.
Flexible hours; must be able to work all shifts including days, evenings, weekends, and holidays
Great knowledge of Kelowna area and local events/activities an asset

Perks

Staff accommodation options available
Extended health and dental benefits
Employee discounts on accommodations, dining and more at our sister properties (Eldorado Resort, Hampton Inn & Suites Kelowna Airport, Four Points Kelowna Airport, and Home2Suites Fort St. John)
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!

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More about this job

Responsibilities

The Reservations Specialist acts as the primary point of contact for guests, managing bookings for accommodations, dining, and resort activities. They are responsible for maintaining accurate reservation records, updating system inventory, and providing professional, personalized service to ensure an excellent guest experience.

Requirements

Candidates must have at least one year of previous hotel reservations or front desk experience. Proficiency in Microsoft Office and strong communication skills are required, with experience in Opera PMS considered an asset.

Skills

Customer service
Telephone etiquette
Email etiquette
Reservation management
Opera PMS
Microsoft Word
Microsoft Excel
Microsoft Outlook
Data entry
Multi-tasking
Attention to detail
Communication skills
Administrative skills
Inventory management
Conflict resolution

Benefits

Staff accommodation
Extended health benefits
Dental benefits
Employee discounts on accommodations
Employee discounts on dining
Employee discounts on water sport rentals
Social events

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hospitality
Front Desk
Opera PMS
Customer Service
Inventory Management
Guest Experience
Administration
Microsoft Office
Resort Operations
Booking Systems
Communication
Scheduling
Data Tracking
Revenue Management

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