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Added 7 mins ago
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Seasonal Retail Sales Consultant - Part time - Ste-Foy, QC
Swarovski
Ste.-Foy, QC · Sainte-Foy, CAN
- Part-time
Deliver outstanding customer service and create emotional connections through storytelling
Added 7 mins ago
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Senior Retail Sales Consultant - Part Time - Georgian Mall Barrie, ON
Swarovski
Barrie, ON
- Part-time
Deliver outstanding customer service and create emotional connections through storytelling
Added 7 mins ago
S
Seasonal Retail Sales Consultant - Part time - Ste-Foy, QC
Swarovski
Ste.-Foy, QC · Sainte-Foy, CAN
- Part-time
Deliver outstanding customer service and create emotional connections through storytelling
Added 7 mins ago
FP&A Manager
CapIntel
Toronto, ON
…presentations. Ultimately, we're focused on investors getting better service, understanding their investments, and feeling at ease knowing their future is…
Added 7 mins ago
ST
Field Service Rep II
Solar Turbines
Stratford, ON · Home in Ontario
- Full-time
Understands and complies with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with. Ensure safe site and practices. Participates by attending…
Added 7 mins ago
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Internal Account Manager
Brenntag
Canada/Creekbank
- Full-time
The Account Manager is responsible for managing the overall sales efforts in her/his assigned territory to maximize sales and profit. S/he utilizes mainly telephone contact and/or…
Added 7 mins ago
MC
Financial Services Associate - Full Time - 6 Month Contract
Meridian Credit Union
Cambridge, ON
- $60,000 to $63,000 CAD / year
- Full-time
Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
Added 7 mins ago
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Quality Analyst
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Manager, Airport Operations Control, this position is responsible for monitoring quality, reporting trends in productivity, performance, customer service, dispatch,…
Added 7 mins ago
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Assistant Branch Manager - St. Malo & St. Jean Baptiste Branches
Assiniboine Credit Union
St. Malo, MB · MB · St. Jean-Baptiste, MB
- Full-time
Leading a team of front-line branch employees and working in partnership with the Branch Manager, the Assistant Branch Manager will foster a proactive advice and service delivery culture…
Added 7 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Toronto, ON
- Part-time
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
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Sales Account Manager Video , Amazon Ads
Amazon
Toronto, ON
As an Account Manager, you will manage and deliver against complex advertiser goals to drive revenue and achieve revenue targets. You will nurture customer relationships and partner with…
Added 7 mins ago
Sales Account Manager Video Ads, Amazon Ads
Amazon
Toronto, ON
As an Account Manager, you will manage and deliver against complex advertiser goals to drive revenue and achieve revenue targets. You will nurture customer relationships and partner with…
Added 7 mins ago
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Professional Service Consultant
Guesty
Canada
- Full-time
…maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the…
Added 7 mins ago
SF
Quality Assurance Technician - Afternoon Shift - Guelph
Shearer's Foods
Guelph, ON
- Contract
With a strong focus on innovation, service, quality, and sustainability, Shearer’s has been awarded the food industry’s highest award for environmental sustainability, as well as multiple…
Added 22 mins ago
NB
Banking Advisor
National Bank of Canada
Beloeil, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 22 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
…depending on team availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in…
Added 22 mins ago
NB
banking advisor
National Bank of Canada
Valleyfield, PE
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 22 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 22 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Marc-des-Carrières, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 22 mins ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 22 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Boucherville, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 22 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Laval, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 22 mins ago
NB
Banking Advisor
National Bank of Canada
Amos, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 22 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Repentigny, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 22 mins ago
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Customer Care Specialist
Elective
Vancouver, BC
- Full-time
Minimum 1 year of customer service experience. We can teach the technology, but you must bring the service mindset.

Elective

Customer Care Specialist

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 8, 2027
Experience: Minimum 1 year of customer service experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Role Overview:

We’re looking for a motivated and coachable Customer Care Specialist to support customer and merchant needs across support channels. You’ll deliver clear, accurate resolutions on day-to-day inquiries while building strong technical habits and learning how to operate confidently in a fast-moving environment.

You’re calm under pressure, solution-oriented, and eager to learn, with strong time management and communication skills.

You’re naturally curious and resourceful, and you bring a mindset of continuous improvement - questioning the status quo and helping us level up how we support customers and merchants as we grow.

Ongoing Responsibilities:

As a Customer Care Specialist at Elective, you'll play a central role in delivering world-class service while building the systems that make it scalable.

Respond to customer and merchant inquiries across support channels, ensuring timely and accurate outcomes.
Resolve common product, account, and billing questions using established workflows and Knowledge Base guidance.
Manage collections-related inquiries and outreach, using empathy and clear communication to help customers resolve overdue accounts.
Troubleshoot effectively by gathering details, testing known fixes, documenting what you tried, and escalating when appropriate.
Escalate complex, sensitive, or out-of-scope cases with clear notes and context so a Senior Specialist can take over quickly.
Reduce customer effort by proactively gathering key information upfront, clarifying the real issue, and setting clear next steps.
Contribute to our Knowledge Base by flagging gaps, improving existing articles, and drafting new help content and internal runbooks based on real ticket patterns.
Share feedback on repeat issues and customer friction with the team to inform improvements to workflows, tooling, and documentation.
Support a culture of continuous improvement by bringing forward ideas that help us level up how we support customers and merchants as we grow.

About You

Strong written and verbal communicator with the ability to handle customer concerns with clarity, empathy, and professionalism.
Solution-oriented and resourceful, with a natural troubleshooting mindset and comfort asking great questions when you’re stuck.
Calm under pressure with strong time management, able to stay organized while juggling multiple tickets and priorities.
Coachability and learning speed, with a demonstrated ability to take feedback and improve quickly.
Comfort working in software tools and learning new systems in a fast-paced environment.
Interest in building and improving processes, documentation, and customer experience as the company scales.

Bonus Points

Minimum 1 year of customer service experience. We can teach the technology, but you must bring the service mindset.
Experience with support tools like Zendesk, Intercom, or similar platforms.
Prior experience in a venture-backed or early-stage startup.
Familiar with Zendesk, Notion, Slack, and Linear.

Why Elective?

Strong Traction: Our rapid growth means your work will directly impact thousands of customers, driving our continued success.
Impact: You will get to shape the culture of Elective. “The early team you build is the company you build.” Your impact will be immediate and lasting.
Competitive Compensation: we reward exceptional work and want to attract the best talent.
Laptop & Equipment: We’ll make sure you’re set up for success with a company-owned laptop and relevant accessories.
Learning & Development Stipend: An annual $1,000 Learning & Development budget for courses, books, conferences, seminars, and more.
Extended Health Care Benefits: Comprehensive benefits including health, vision, and dental coverage for you and an additional wellness spending account.

This is a hybrid, full-time role based in our downtown Vancouver office. You will be required to work on-site three days per week.

Elective is committed to paying our team members fairly, clearly, and above all, paying for growth. The estimated salary range for this role is $55,000 to $65,000. Your specific salary will be determined based on your job-related skills, knowledge, experience, and our internal assessment. It is possible to join Elective at a salary above or below this range and this range does not include any discretionary bonuses or benefits. At Elective, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.

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More about this job

Responsibilities

Respond to customer and merchant inquiries, resolve common product, account, billing, and collections issues, and troubleshoot or escalate complex cases with clear documentation. Improve support resources and processes by identifying knowledge gaps, contributing help content, and sharing feedback about recurring issues and customer friction.

Requirements

Candidates should communicate clearly and empathetically, stay organized while managing multiple priorities, and demonstrate resourcefulness, calmness under pressure, and a willingness to learn from feedback. Comfort using software tools and an interest in improving processes and customer experience are expected; at least one year of customer service experience and familiarity with support platforms are bonuses.

Skills

Customer Service
Written Communication
Verbal Communication
Empathy
Troubleshooting
Problem Solving
Time Management
Organization
Adaptability
Learning Agility
Customer Support
Process Improvement
Documentation
Ticket Management
Escalation Management

Benefits

Competitive Compensation
Company-Owned Laptop And Equipment
Learning And Development Stipend
Extended Health Care Benefits
Vision Coverage
Dental Coverage
Wellness Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Customer Support
Merchant Support
Collections
Product Inquiries
Account Support
Billing Support
Troubleshooting
Knowledge Base
Runbooks
Ticket Management
Escalation Management
Customer Experience
Process Improvement
Zendesk
Intercom
Notion
Slack
Linear
Financial Services
Startup
Documentation

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