Find work in Canada.

630,997 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 15 mins ago
GT
Quality Analyst
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Recent and relevant experience in the last 2 years as a Specialist, Airport Operations Control.
Added 29 mins ago
E
Customer Care Specialist
Elective
Vancouver, BC
- Full-time
We’re looking for a motivated and coachable Customer Care Specialist to support customer and merchant needs across support channels. You’ll deliver clear, accurate resolutions on day-to-day…
Added 29 mins ago
HM
Client Budget Analyst
Havas Media Network
Toronto, ON
- $50,000 to $80,000 CAD / year
- Full-time
Work closely with the Commercial Lead and Billing Specialist to verify commission structures
Added 29 mins ago
UT
Software and Hardware Senior Engineering Specialist
UNIZON Taskforce Technology
Dorval, QC
- $100,000 to $150,000 CAD / year
- Full-time
Position: Software and Hardware Senior Engineering Specialist
Added 29 mins ago
Automation and Controls Specialist
Price Industries Limited
Winnipeg, MB
As a member of the Manufacturing Engineering Team, the Automation and Controls Specialist will be responsible for:
Added 29 mins ago
FH
Community Health Nurse - Licensed Practical Nurse - Tri-Cities
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Part-time
…primary care provider (Nurse Practitioner, Physician, other specialist(s)) and family/supports regarding client care planning; supports clients and families, as client care is transitioned…
Added 44 mins ago
OT
Field Service Engineer / Calibration Specialist
O'Hara Technologies Inc.
Toronto, ON
- Full-time
Experience calibrating instrumentation in a cGMP environment, with solid documentation habits
Added 58 mins ago
SC
Customs Compliance Consultant
Stoakley-Stewart Consultants Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reviewing free trade documentation and assessing whether goods qualify for preferential treatment.
Added 58 mins ago
BS
CLBC Organizational Design Consultant
Bridge Strategies (former KasaHR)
Vancouver, BC
- Full-time
…and trade-offs, prepares organizational charts and supporting documentation, facilitates leadership review and recommend a preferred…
Added 1 hour ago
P
Senior Manager, Accounting
Phoenix
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down…
Added 1 hour ago
RO
Treasury Operations Specialist
Rubicon Organics™
Vancouver, BC
- $60,000 to $75,000 CAD / year
- Full-time
Maintain organized AP records and supporting documentation.
Added 1 hour ago
RO
Accounts Payable Specialist
Rubicon Organics™
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
Process vendor onboarding and vendor master changes with complete documentation and independent verification of banking details.
Added 1 hour ago
OH
IT Specialist
O'Dell HVAC Group
Ottawa, ON
- Full-time
We are seeking an IT Specialist to join our team. Reporting to the Manager, Enterprise IT & Systems you will play a key role in supporting and maintaining the organization's technology…
Added 1 hour ago
LS
Business Operations Specialist - Permanent - 19575
LRO Staffing
Ottawa, ON
- Full-time
Our client is seeking an experienced Business Operations Specialist to join their team in Kanata. This is a unique opportunity for a highly organized, proactive, and business-minded…
Added 1 hour ago
RP
Junior Marketing Specialist
Roylo Partners
Vancouver, BC
- Full-time
…to bring plans to life. We're looking for a Junior Marketing Specialist in Vancouver, BC, to support our marketing activities and contribute to the development of campaigns, promotional…
Added 1 hour ago
OM
Directeur de compte média
Omnicom Media
Montreal, QC
- Full-time
S’assurer que tous les plans médias répondent aux objectifs du client grâce à une documentation complète, et qu’ils respectent les valeurs et la philosophie de l’agence.
Added 1 hour ago
Emergency Planning & Security Specialist - 18 month term
Edmonton Regional Airport Authority
Nisku, AB
Added 1 hour ago
NA
Mental Health Program Specialist (Temporary), Post Secondary Mental Health
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Reporting to the Mental Health Program Supervisor, the Mental Health Program Specialist plays an essential role in the day-to-day coordination and delivery of NAIT’s mental health and…
Added 1 hour ago
OH
IT Specialist
O’Dell HVAC Group
Ottawa, ON
- Full-time
We are seeking an IT Specialist to join our team. Reporting to the Manager, Enterprise IT & Systems you will play a key role in supporting and maintaining the organization's technology…
Added 1 hour ago
GP
Lifecycle Marketing Specialist
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
Campaign operations: Maintain campaign calendars, documentation, naming conventions, templates, and processes that support efficient and accurate delivery
Added 1 hour ago
JS
Safety Specialist (Contract)
JFE Shoji Power Canada Inc.
Burlington, ON
- $80,000 to $90,000 CAD / year
- Temporary
As a Safety Specialist at JFE, you will play a crucial role in ensuring the safety and well-being of our employees and maintaining a strong safety culture within our organization. Your…
Added 1 hour ago
J
Training Specialist - Senior
Joblinxsapp
Toronto, ON
- Full-time
The Enterprise Financial Services Division is seeking an experienced Senior Training Specialist to design, develop, and deliver technical and non-technical training solutions.
Added 1 hour ago
B
Senior Training Specialist
BuzzClan
ON · Ontario, Canada
- Contract
Position Title : RQ11856 - Senior Training Specialist
Added 2 hours ago
IS
Associate Materials Management Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
The Associate Materials Management Specialist plays a key role in supporting shipbuilding operations by ensuring the timely movement, tracking, and management of materials. Working closely…
Added 2 hours ago
AI
Jr. IT Specialist
Accurate Indigenous Managers & Advisors
Winnipeg, MB
- $20 to $24 CAD / hour
- Part-time
The Junior IT Support Specialist provides first-level technical assistance and reliable day-to-day technology support across multiple work locations. The role maintains office systems,…

Elective

Customer Care Specialist

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 8, 2027
Experience: Minimum 1 year of customer service experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Role Overview:

We’re looking for a motivated and coachable Customer Care Specialist to support customer and merchant needs across support channels. You’ll deliver clear, accurate resolutions on day-to-day inquiries while building strong technical habits and learning how to operate confidently in a fast-moving environment.

You’re calm under pressure, solution-oriented, and eager to learn, with strong time management and communication skills.

You’re naturally curious and resourceful, and you bring a mindset of continuous improvement - questioning the status quo and helping us level up how we support customers and merchants as we grow.

Ongoing Responsibilities:

As a Customer Care Specialist at Elective, you'll play a central role in delivering world-class service while building the systems that make it scalable.

Respond to customer and merchant inquiries across support channels, ensuring timely and accurate outcomes.
Resolve common product, account, and billing questions using established workflows and Knowledge Base guidance.
Manage collections-related inquiries and outreach, using empathy and clear communication to help customers resolve overdue accounts.
Troubleshoot effectively by gathering details, testing known fixes, documenting what you tried, and escalating when appropriate.
Escalate complex, sensitive, or out-of-scope cases with clear notes and context so a Senior Specialist can take over quickly.
Reduce customer effort by proactively gathering key information upfront, clarifying the real issue, and setting clear next steps.
Contribute to our Knowledge Base by flagging gaps, improving existing articles, and drafting new help content and internal runbooks based on real ticket patterns.
Share feedback on repeat issues and customer friction with the team to inform improvements to workflows, tooling, and documentation.
Support a culture of continuous improvement by bringing forward ideas that help us level up how we support customers and merchants as we grow.

About You

Strong written and verbal communicator with the ability to handle customer concerns with clarity, empathy, and professionalism.
Solution-oriented and resourceful, with a natural troubleshooting mindset and comfort asking great questions when you’re stuck.
Calm under pressure with strong time management, able to stay organized while juggling multiple tickets and priorities.
Coachability and learning speed, with a demonstrated ability to take feedback and improve quickly.
Comfort working in software tools and learning new systems in a fast-paced environment.
Interest in building and improving processes, documentation, and customer experience as the company scales.

Bonus Points

Minimum 1 year of customer service experience. We can teach the technology, but you must bring the service mindset.
Experience with support tools like Zendesk, Intercom, or similar platforms.
Prior experience in a venture-backed or early-stage startup.
Familiar with Zendesk, Notion, Slack, and Linear.

Why Elective?

Strong Traction: Our rapid growth means your work will directly impact thousands of customers, driving our continued success.
Impact: You will get to shape the culture of Elective. “The early team you build is the company you build.” Your impact will be immediate and lasting.
Competitive Compensation: we reward exceptional work and want to attract the best talent.
Laptop & Equipment: We’ll make sure you’re set up for success with a company-owned laptop and relevant accessories.
Learning & Development Stipend: An annual $1,000 Learning & Development budget for courses, books, conferences, seminars, and more.
Extended Health Care Benefits: Comprehensive benefits including health, vision, and dental coverage for you and an additional wellness spending account.

This is a hybrid, full-time role based in our downtown Vancouver office. You will be required to work on-site three days per week.

Elective is committed to paying our team members fairly, clearly, and above all, paying for growth. The estimated salary range for this role is $55,000 to $65,000. Your specific salary will be determined based on your job-related skills, knowledge, experience, and our internal assessment. It is possible to join Elective at a salary above or below this range and this range does not include any discretionary bonuses or benefits. At Elective, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.

Apply About employer

More about this job

Responsibilities

Respond to customer and merchant inquiries, resolve common product, account, billing, and collections issues, and troubleshoot or escalate complex cases with clear documentation. Improve support resources and processes by identifying knowledge gaps, contributing help content, and sharing feedback about recurring issues and customer friction.

Requirements

Candidates should communicate clearly and empathetically, stay organized while managing multiple priorities, and demonstrate resourcefulness, calmness under pressure, and a willingness to learn from feedback. Comfort using software tools and an interest in improving processes and customer experience are expected; at least one year of customer service experience and familiarity with support platforms are bonuses.

Skills

Customer Service
Written Communication
Verbal Communication
Empathy
Troubleshooting
Problem Solving
Time Management
Organization
Adaptability
Learning Agility
Customer Support
Process Improvement
Documentation
Ticket Management
Escalation Management

Benefits

Competitive Compensation
Company-Owned Laptop And Equipment
Learning And Development Stipend
Extended Health Care Benefits
Vision Coverage
Dental Coverage
Wellness Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Customer Support
Merchant Support
Collections
Product Inquiries
Account Support
Billing Support
Troubleshooting
Knowledge Base
Runbooks
Ticket Management
Escalation Management
Customer Experience
Process Improvement
Zendesk
Intercom
Notion
Slack
Linear
Financial Services
Startup
Documentation

Report this job