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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent practical experience.
Added 11 mins ago
AT
Office Clerk
Armour Transportation Systems
Bathurst, NB
- Full-time
Escalate issues to the Terminal Manager or Supervisor as needed
Added 11 mins ago
CC
Retail Shift Leader
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 11 mins ago
GF
General Manager - her GoodLife Fitness Mississauga Erin Mills Town Centre - NEW CLUB
GoodLife Fitness
Mississauga, ON
- Full-time
Who is a General Manager - her GoodLife Fitness
Added 11 mins ago
ST
Field Service Rep II
Solar Turbines
Stratford, ON · Home in Ontario
- Full-time
…damage to equipment. Provide daily reports to the relevant manager on projects or daily work. Keep abreast of pending work and personnel required to complete the projects. Ensure that…
Added 11 mins ago
B
Internal Account Manager
Brenntag
Canada/Creekbank
- Full-time
The Account Manager is responsible for managing the overall sales efforts in her/his assigned territory to maximize sales and profit. S/he utilizes mainly telephone contact and/or…
Added 11 mins ago
MC
Financial Services Associate - Full Time - 6 Month Contract
Meridian Credit Union
Cambridge, ON
- $60,000 to $63,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 11 mins ago
AC
Assistant Branch Manager - St. Malo & St. Jean Baptiste Branches
Assiniboine Credit Union
St. Malo, MB · MB · St. Jean-Baptiste, MB
- Full-time
Reporting to the Branch Manager, the Assistant Branch Manager II is responsible for contributing to Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s goals to integrate values-based…
Added 11 mins ago
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Business Banking Relationship Manager
BMO
Brossard, QC
- Full-time
Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives.
Added 11 mins ago
Sales Account Manager Video , Amazon Ads
Amazon
Toronto, ON
As an Account Manager, you will manage and deliver against complex advertiser goals to drive revenue and achieve revenue targets. You will nurture customer relationships and partner with…
Added 11 mins ago
Sales Account Manager Video Ads, Amazon Ads
Amazon
Toronto, ON
As an Account Manager, you will manage and deliver against complex advertiser goals to drive revenue and achieve revenue targets. You will nurture customer relationships and partner with…
Added 11 mins ago
AM
Manager, Marketing - AGF Capital Partners
AGF Management
Toronto, ON
- Full-time
Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies deliver excellence in investing in the public and private markets…
Added 11 mins ago
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Professional Service Consultant
Guesty
Canada
- Full-time
Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
Added 11 mins ago
SF
Quality Assurance Technician - Afternoon Shift - Guelph
Shearer's Foods
Guelph, ON
- Contract
Position Summary - Supports all food safety and quality management systems,
Added 11 mins ago
M
Toolmaker
Multimatic
Markham, ON · Multimatic Advanced Manufacturing Technologies
- Full-time
· Plan, design and build tooling with input from Supervisor, Tooling Manager and Project Leaders
Added 26 mins ago
ZC
Finance Operations Associate
Zurich Canada
Toronto, ON
- Full-time
Reporting to the Finance Accounting and Reporting Manager, you will provide support to Financial Operations across a range of general ledger and reporting functions. This is a unique…
Added 26 mins ago
PC
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
Pinchin Canada
Mississauga, ON
- $95,000 to $125,000 CAD / year
- Full-time
…team in Mississauga, ON. The role reports to the Operations Manager. This role support a broad range of civil infrastructure assignments, with emphasis on linear infrastructure, functional…
Added 26 mins ago
T
Project Coordinators(Onsite in Regina, SK)
TEEMA
Regina, SK
- Contract
Coordinator will report to the Manager and will support all aspects of project coordination. This is a
Added 26 mins ago
E
Customer Care Specialist
Elective
Vancouver, BC
- Full-time
You’re calm under pressure, solution-oriented, and eager to learn, with strong time management and communication skills.
Added 26 mins ago
CC
AI Product and Delivery Manager
Centennial College
Toronto, ON · Scarborough, ON
- $100,363 to $131,604 CAD / year
- Full-time
We're looking for an exceptional AI Product and Delivery Manager to help turn that ambition into reality. This is a unique opportunity to join a newly established AI Incubator at a defining…
Added 26 mins ago
S
Events Coordinator, North America
Solifi
Toronto, ON
- Full-time
Maintain accurate event records, attendee lists, vendor information, budgets, invoices, inventory, and project-management updates.
Added 26 mins ago
CM
Foreign Exchange (FX) Analytics Manager
CIBC Mellon
Toronto, ON
- Full-time
Reporting to the Executive Director, Capital Markets, the Foreign Exchange (FX) Analytics Manager, Capital Markets is responsible for supporting projects associated with Foreign Exchange…
Added 26 mins ago
S
Information Technology Account Manager
SolutionStack
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Job Title: Business Development Representative (IT Account Manager)
Added 26 mins ago
MN
Electrical Account Manager
Modern Niagara Building Services
Vaughan, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Electrical Project Manager leads electrical construction projects from planning and procurement through installation, commissioning, and closeout. Based in our Vaughan office, this role…
Added 26 mins ago
L&
Retail Store Manager - Mississauga
Lindt & Sprüngli (Canada), Inc
Mississauga, ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Retail Store Manager for our Lindt store in the Mississauga location. The ideal candidate must possess strong…
Added 26 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
London, ON
- $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…

Elective

Customer Care Specialist

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 8, 2027
Experience: Minimum 1 year of customer service experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Role Overview:

We’re looking for a motivated and coachable Customer Care Specialist to support customer and merchant needs across support channels. You’ll deliver clear, accurate resolutions on day-to-day inquiries while building strong technical habits and learning how to operate confidently in a fast-moving environment.

You’re calm under pressure, solution-oriented, and eager to learn, with strong time management and communication skills.

You’re naturally curious and resourceful, and you bring a mindset of continuous improvement - questioning the status quo and helping us level up how we support customers and merchants as we grow.

Ongoing Responsibilities:

As a Customer Care Specialist at Elective, you'll play a central role in delivering world-class service while building the systems that make it scalable.

Respond to customer and merchant inquiries across support channels, ensuring timely and accurate outcomes.
Resolve common product, account, and billing questions using established workflows and Knowledge Base guidance.
Manage collections-related inquiries and outreach, using empathy and clear communication to help customers resolve overdue accounts.
Troubleshoot effectively by gathering details, testing known fixes, documenting what you tried, and escalating when appropriate.
Escalate complex, sensitive, or out-of-scope cases with clear notes and context so a Senior Specialist can take over quickly.
Reduce customer effort by proactively gathering key information upfront, clarifying the real issue, and setting clear next steps.
Contribute to our Knowledge Base by flagging gaps, improving existing articles, and drafting new help content and internal runbooks based on real ticket patterns.
Share feedback on repeat issues and customer friction with the team to inform improvements to workflows, tooling, and documentation.
Support a culture of continuous improvement by bringing forward ideas that help us level up how we support customers and merchants as we grow.

About You

Strong written and verbal communicator with the ability to handle customer concerns with clarity, empathy, and professionalism.
Solution-oriented and resourceful, with a natural troubleshooting mindset and comfort asking great questions when you’re stuck.
Calm under pressure with strong time management, able to stay organized while juggling multiple tickets and priorities.
Coachability and learning speed, with a demonstrated ability to take feedback and improve quickly.
Comfort working in software tools and learning new systems in a fast-paced environment.
Interest in building and improving processes, documentation, and customer experience as the company scales.

Bonus Points

Minimum 1 year of customer service experience. We can teach the technology, but you must bring the service mindset.
Experience with support tools like Zendesk, Intercom, or similar platforms.
Prior experience in a venture-backed or early-stage startup.
Familiar with Zendesk, Notion, Slack, and Linear.

Why Elective?

Strong Traction: Our rapid growth means your work will directly impact thousands of customers, driving our continued success.
Impact: You will get to shape the culture of Elective. “The early team you build is the company you build.” Your impact will be immediate and lasting.
Competitive Compensation: we reward exceptional work and want to attract the best talent.
Laptop & Equipment: We’ll make sure you’re set up for success with a company-owned laptop and relevant accessories.
Learning & Development Stipend: An annual $1,000 Learning & Development budget for courses, books, conferences, seminars, and more.
Extended Health Care Benefits: Comprehensive benefits including health, vision, and dental coverage for you and an additional wellness spending account.

This is a hybrid, full-time role based in our downtown Vancouver office. You will be required to work on-site three days per week.

Elective is committed to paying our team members fairly, clearly, and above all, paying for growth. The estimated salary range for this role is $55,000 to $65,000. Your specific salary will be determined based on your job-related skills, knowledge, experience, and our internal assessment. It is possible to join Elective at a salary above or below this range and this range does not include any discretionary bonuses or benefits. At Elective, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.

Apply About employer

More about this job

Responsibilities

Respond to customer and merchant inquiries, resolve common product, account, billing, and collections issues, and troubleshoot or escalate complex cases with clear documentation. Improve support resources and processes by identifying knowledge gaps, contributing help content, and sharing feedback about recurring issues and customer friction.

Requirements

Candidates should communicate clearly and empathetically, stay organized while managing multiple priorities, and demonstrate resourcefulness, calmness under pressure, and a willingness to learn from feedback. Comfort using software tools and an interest in improving processes and customer experience are expected; at least one year of customer service experience and familiarity with support platforms are bonuses.

Skills

Customer Service
Written Communication
Verbal Communication
Empathy
Troubleshooting
Problem Solving
Time Management
Organization
Adaptability
Learning Agility
Customer Support
Process Improvement
Documentation
Ticket Management
Escalation Management

Benefits

Competitive Compensation
Company-Owned Laptop And Equipment
Learning And Development Stipend
Extended Health Care Benefits
Vision Coverage
Dental Coverage
Wellness Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Customer Support
Merchant Support
Collections
Product Inquiries
Account Support
Billing Support
Troubleshooting
Knowledge Base
Runbooks
Ticket Management
Escalation Management
Customer Experience
Process Improvement
Zendesk
Intercom
Notion
Slack
Linear
Financial Services
Startup
Documentation

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