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Added 14 mins ago
BI
Quality Specialist
Badger Infrastructure Solutions Ltd
Red Deer, AB
- Full-time
The Quality Specialist oversees the deployment of the quality function throughout the entire supply chain, by establishing a comprehensive quality system that covers suppliers, internal…
Added 14 mins ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Vancouver, BC
- Part-time
A good knowledge of various beauty products and services available
Added 14 mins ago
SD
Beauty Specialist, Hourly Part Time Day
Shoppers Drug Mart
St. John's, NL
- Part-time
A good knowledge of various beauty products and services available
Added 14 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
St. John's, NL
- Part-time
A good knowledge of various beauty products and services available
Added 14 mins ago
SD
Beauty Specialist, Hourly Part Time Evening
Shoppers Drug Mart
Newmarket, ON
- Part-time
A good knowledge of various beauty products and services available
Added 14 mins ago
M
National Specialist, HVAC
Movati
Toronto, ON
- Full-time
…seeking a highly skilled and solutions-focused National HVAC Specialist to provide technical leadership and hands-on expertise across our portfolio of…
Added 29 mins ago
J
Systems Administrator/Operations Support Specialist - Junior
Joblinxsapp
Toronto, ON
- Full-time
The Government Services Integration Cluster is seeking a Junior Systems Administrator / Operations Support Specialist to provide technical support, systems administration, and…
Added 29 mins ago
TI
Systems Administrator/Operations Support Specialist
Teckhorizon Inc
Toronto, ON
- Full-time
Knowledge of Oracle Core HR, Talent Management, Onboarding, and Security models.
Added 29 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Part-time
…Medical Imaging procedures. The RN will assist the Radiologist/Specialist during procedures and perform direct nursing assessment and care as appropriate to ensure the safety of clients…
Added 29 mins ago
Co-op/Intern Student - Automation Specialist, 12 Months (January 2027)
Spartan Controls Ltd.
Edmonton, AB
…automation, valves, measurement, control solutions and data management, for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and…
Added 29 mins ago
Application Specialist - Valve & Measurement Reliability
Spartan Controls Ltd.
Edmonton, AB
…automation, valves, measurement, control solutions and data management, for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and…
Added 29 mins ago
PH
Laboratory Technician
Public Health Ontario
Toronto, ON
- Full-time
Under the guidance of a Medical Laboratory Technologist or Molecular Specialist, manual or partially-automated set up of real-time PCR, including preparation of primer and probe stocks, and…
Added 29 mins ago
Customer Service Specialist
The Canada Life Assurance Company
London, ON
Knowledge of Investment types (RRSP, Non-Reg, TFSA, etc)
Added 29 mins ago
Customer Service Specialist
The Canada Life Assurance Company
London, ON
…problem-solving and seek out technical challenges? The Customer Service Specialist role is suited to a technically minded, customer-first individual who thrives on building relationships…
Added 29 mins ago
Senior Manager, Bell AI Fabric Strategy
Bell
Regina, SK
Manage consultants, contractors and specialist advisors by defining questions and deliverables, challenging assumptions, resolving inconsistencies and integrating findings into coherent…
Added 45 mins ago
GT
Quality Analyst
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Recent and relevant experience in the last 2 years as a Specialist, Airport Operations Control.
Added 45 mins ago
BL
Sr. Specialist, Marketing & Communications
Borden Ladner Gervais LLP (BLG)
Montreal, QC
- Full-time
Added 59 mins ago
NB
Banking Advisor
National Bank of Canada
Beloeil, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 59 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 59 mins ago
NB
banking advisor
National Bank of Canada
Valleyfield, PE
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 59 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 59 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Marc-des-Carrières, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 59 mins ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 59 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Boucherville, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 59 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Laval, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.

Elective

Customer Care Specialist

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 8, 2027
Experience: Minimum 1 year of customer service experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Role Overview:

We’re looking for a motivated and coachable Customer Care Specialist to support customer and merchant needs across support channels. You’ll deliver clear, accurate resolutions on day-to-day inquiries while building strong technical habits and learning how to operate confidently in a fast-moving environment.

You’re calm under pressure, solution-oriented, and eager to learn, with strong time management and communication skills.

You’re naturally curious and resourceful, and you bring a mindset of continuous improvement - questioning the status quo and helping us level up how we support customers and merchants as we grow.

Ongoing Responsibilities:

As a Customer Care Specialist at Elective, you'll play a central role in delivering world-class service while building the systems that make it scalable.

Respond to customer and merchant inquiries across support channels, ensuring timely and accurate outcomes.
Resolve common product, account, and billing questions using established workflows and Knowledge Base guidance.
Manage collections-related inquiries and outreach, using empathy and clear communication to help customers resolve overdue accounts.
Troubleshoot effectively by gathering details, testing known fixes, documenting what you tried, and escalating when appropriate.
Escalate complex, sensitive, or out-of-scope cases with clear notes and context so a Senior Specialist can take over quickly.
Reduce customer effort by proactively gathering key information upfront, clarifying the real issue, and setting clear next steps.
Contribute to our Knowledge Base by flagging gaps, improving existing articles, and drafting new help content and internal runbooks based on real ticket patterns.
Share feedback on repeat issues and customer friction with the team to inform improvements to workflows, tooling, and documentation.
Support a culture of continuous improvement by bringing forward ideas that help us level up how we support customers and merchants as we grow.

About You

Strong written and verbal communicator with the ability to handle customer concerns with clarity, empathy, and professionalism.
Solution-oriented and resourceful, with a natural troubleshooting mindset and comfort asking great questions when you’re stuck.
Calm under pressure with strong time management, able to stay organized while juggling multiple tickets and priorities.
Coachability and learning speed, with a demonstrated ability to take feedback and improve quickly.
Comfort working in software tools and learning new systems in a fast-paced environment.
Interest in building and improving processes, documentation, and customer experience as the company scales.

Bonus Points

Minimum 1 year of customer service experience. We can teach the technology, but you must bring the service mindset.
Experience with support tools like Zendesk, Intercom, or similar platforms.
Prior experience in a venture-backed or early-stage startup.
Familiar with Zendesk, Notion, Slack, and Linear.

Why Elective?

Strong Traction: Our rapid growth means your work will directly impact thousands of customers, driving our continued success.
Impact: You will get to shape the culture of Elective. “The early team you build is the company you build.” Your impact will be immediate and lasting.
Competitive Compensation: we reward exceptional work and want to attract the best talent.
Laptop & Equipment: We’ll make sure you’re set up for success with a company-owned laptop and relevant accessories.
Learning & Development Stipend: An annual $1,000 Learning & Development budget for courses, books, conferences, seminars, and more.
Extended Health Care Benefits: Comprehensive benefits including health, vision, and dental coverage for you and an additional wellness spending account.

This is a hybrid, full-time role based in our downtown Vancouver office. You will be required to work on-site three days per week.

Elective is committed to paying our team members fairly, clearly, and above all, paying for growth. The estimated salary range for this role is $55,000 to $65,000. Your specific salary will be determined based on your job-related skills, knowledge, experience, and our internal assessment. It is possible to join Elective at a salary above or below this range and this range does not include any discretionary bonuses or benefits. At Elective, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.

Apply About employer

More about this job

Responsibilities

Respond to customer and merchant inquiries, resolve common product, account, billing, and collections issues, and troubleshoot or escalate complex cases with clear documentation. Improve support resources and processes by identifying knowledge gaps, contributing help content, and sharing feedback about recurring issues and customer friction.

Requirements

Candidates should communicate clearly and empathetically, stay organized while managing multiple priorities, and demonstrate resourcefulness, calmness under pressure, and a willingness to learn from feedback. Comfort using software tools and an interest in improving processes and customer experience are expected; at least one year of customer service experience and familiarity with support platforms are bonuses.

Skills

Customer Service
Written Communication
Verbal Communication
Empathy
Troubleshooting
Problem Solving
Time Management
Organization
Adaptability
Learning Agility
Customer Support
Process Improvement
Documentation
Ticket Management
Escalation Management

Benefits

Competitive Compensation
Company-Owned Laptop And Equipment
Learning And Development Stipend
Extended Health Care Benefits
Vision Coverage
Dental Coverage
Wellness Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Customer Support
Merchant Support
Collections
Product Inquiries
Account Support
Billing Support
Troubleshooting
Knowledge Base
Runbooks
Ticket Management
Escalation Management
Customer Experience
Process Improvement
Zendesk
Intercom
Notion
Slack
Linear
Financial Services
Startup
Documentation

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