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Added 5 mins ago
AT
Office Clerk
Armour Transportation Systems
Bathurst, NB
- Full-time
Respond promptly to customer tracing requests
Added 5 mins ago
CC
Retail Shift Leader
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
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Seasonal Retail Sales Consultant - Part time - Ste-Foy, QC
Swarovski
Ste.-Foy, QC · Sainte-Foy, CAN
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 5 mins ago
S
Senior Retail Sales Consultant - Part Time - Georgian Mall Barrie, ON
Swarovski
Barrie, ON
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 5 mins ago
S
Seasonal Retail Sales Consultant - Part time - Ste-Foy, QC
Swarovski
Ste.-Foy, QC · Sainte-Foy, CAN
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 5 mins ago
FP&A Manager
CapIntel
Toronto, ON
…ranking us among the fastest-growing technology companies. To support this momentum, we’re growing our team rapidly - investing in people who drive innovation at scale to expand our impact…
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General Manager - her GoodLife Fitness Mississauga Erin Mills Town Centre - NEW CLUB
GoodLife Fitness
Mississauga, ON
- Full-time
Who is a General Manager - her GoodLife Fitness
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ST
Field Service Rep II
Solar Turbines
Stratford, ON · Home in Ontario
- Full-time
Understands and complies with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with. Ensure safe site and practices. Participates by attending…
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Internal Account Manager
Brenntag
Canada/Creekbank
- Full-time
The Account Manager is responsible for managing the overall sales efforts in her/his assigned territory to maximize sales and profit. S/he utilizes mainly telephone contact and/or…
Added 5 mins ago
SE
HR Support Coordinator (HR Administration)
SMS Equipment Inc.
AB · Acheson, AB · Edmonton, AB
- Full-time
SMS Equipment is seeking a detail-focused and service-oriented HR Support Coordinator to deliver centralized, transactional HR support across the organization. Reporting to the Manager, HR…
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M
Staff Software Architect - Flight Software
MDA
Brampton, ON
- Full-time
…knowledge in multi-disciplinary Engineering to help the department manager to improve/implement department-wide processes and practices related to all aspects of Software Engineering,…
Added 5 mins ago
MC
Financial Services Associate - Full Time - 6 Month Contract
Meridian Credit Union
Cambridge, ON
- $60,000 to $63,000 CAD / year
- Full-time
…to get things done and will be accountable for a variety of support functions within the…
Added 5 mins ago
GI
Area Manager
GDI Integrated Facility Services
Kitchener, ON
- Full-time
…30,000 team members who contribute to the success of GDI and our customer’s businesses. With almost a century of facility service experience, state of the art business practices,…
Added 5 mins ago
GT
Quality Analyst
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Manager, Airport Operations Control, this position is responsible for monitoring quality, reporting trends in productivity, performance, customer service, dispatch,…
Added 5 mins ago
AC
Assistant Branch Manager - St. Malo & St. Jean Baptiste Branches
Assiniboine Credit Union
St. Malo, MB · MB · St. Jean-Baptiste, MB
- Full-time
Reporting to the Branch Manager, the Assistant Branch Manager II is responsible for contributing to Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s goals to integrate values-based…
Added 5 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Toronto, ON
- Part-time
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Added 5 mins ago
C5
Customer Service and Office Coordinator
Culligan 519ON
St. Catharines, ON
- $21 to $23 CAD / hour
- Full-time
Resolve customer concerns or escalate them to the Customer Service Manager when needed
Added 5 mins ago
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Associate Director, Treasury and Payments
BMO
Halifax, NS · Nova_Ctr
- Full-time
Attends industry forums and community events, enhancing the Bank’s brand, staying updated on market trends, and leveraging insights to support sales strategies.
Added 5 mins ago
BP
Community Manager
Brookfield Properties
Calgary, AB
- Full-time
As a results-oriented leader, the Community Manager is accountable for achieving sales targets, maximizing conversion, and building a high-performing sales team. This role sets the tone for…
Added 5 mins ago
B
Business Banking Relationship Manager
BMO
Brossard, QC
- Full-time
Delivers exceptional customer service and builds trust by providing expertise, responsive service, and support.
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Sales Account Manager Video , Amazon Ads
Amazon
Toronto, ON
As an Account Manager, you will manage and deliver against complex advertiser goals to drive revenue and achieve revenue targets. You will nurture customer relationships and partner with…
Added 5 mins ago
Sales Account Manager Video Ads, Amazon Ads
Amazon
Toronto, ON
As an Account Manager, you will manage and deliver against complex advertiser goals to drive revenue and achieve revenue targets. You will nurture customer relationships and partner with…
Added 5 mins ago
G
Professional Service Consultant
Guesty
Canada
- Full-time
Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues…
Added 5 mins ago
GD
DYNAMITE - Co-Manager - Rue Sainte-Catherine
Groupe Dynamite, Inc Garage
Montreal, QC
- Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 5 mins ago
DSW: Sales Associate
DSW-Designer Shoe Warehouse
Ajax, ON
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…

Elective

Customer Care Specialist

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 8, 2027
Experience: Minimum 1 year of customer service experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Role Overview:

We’re looking for a motivated and coachable Customer Care Specialist to support customer and merchant needs across support channels. You’ll deliver clear, accurate resolutions on day-to-day inquiries while building strong technical habits and learning how to operate confidently in a fast-moving environment.

You’re calm under pressure, solution-oriented, and eager to learn, with strong time management and communication skills.

You’re naturally curious and resourceful, and you bring a mindset of continuous improvement - questioning the status quo and helping us level up how we support customers and merchants as we grow.

Ongoing Responsibilities:

As a Customer Care Specialist at Elective, you'll play a central role in delivering world-class service while building the systems that make it scalable.

Respond to customer and merchant inquiries across support channels, ensuring timely and accurate outcomes.
Resolve common product, account, and billing questions using established workflows and Knowledge Base guidance.
Manage collections-related inquiries and outreach, using empathy and clear communication to help customers resolve overdue accounts.
Troubleshoot effectively by gathering details, testing known fixes, documenting what you tried, and escalating when appropriate.
Escalate complex, sensitive, or out-of-scope cases with clear notes and context so a Senior Specialist can take over quickly.
Reduce customer effort by proactively gathering key information upfront, clarifying the real issue, and setting clear next steps.
Contribute to our Knowledge Base by flagging gaps, improving existing articles, and drafting new help content and internal runbooks based on real ticket patterns.
Share feedback on repeat issues and customer friction with the team to inform improvements to workflows, tooling, and documentation.
Support a culture of continuous improvement by bringing forward ideas that help us level up how we support customers and merchants as we grow.

About You

Strong written and verbal communicator with the ability to handle customer concerns with clarity, empathy, and professionalism.
Solution-oriented and resourceful, with a natural troubleshooting mindset and comfort asking great questions when you’re stuck.
Calm under pressure with strong time management, able to stay organized while juggling multiple tickets and priorities.
Coachability and learning speed, with a demonstrated ability to take feedback and improve quickly.
Comfort working in software tools and learning new systems in a fast-paced environment.
Interest in building and improving processes, documentation, and customer experience as the company scales.

Bonus Points

Minimum 1 year of customer service experience. We can teach the technology, but you must bring the service mindset.
Experience with support tools like Zendesk, Intercom, or similar platforms.
Prior experience in a venture-backed or early-stage startup.
Familiar with Zendesk, Notion, Slack, and Linear.

Why Elective?

Strong Traction: Our rapid growth means your work will directly impact thousands of customers, driving our continued success.
Impact: You will get to shape the culture of Elective. “The early team you build is the company you build.” Your impact will be immediate and lasting.
Competitive Compensation: we reward exceptional work and want to attract the best talent.
Laptop & Equipment: We’ll make sure you’re set up for success with a company-owned laptop and relevant accessories.
Learning & Development Stipend: An annual $1,000 Learning & Development budget for courses, books, conferences, seminars, and more.
Extended Health Care Benefits: Comprehensive benefits including health, vision, and dental coverage for you and an additional wellness spending account.

This is a hybrid, full-time role based in our downtown Vancouver office. You will be required to work on-site three days per week.

Elective is committed to paying our team members fairly, clearly, and above all, paying for growth. The estimated salary range for this role is $55,000 to $65,000. Your specific salary will be determined based on your job-related skills, knowledge, experience, and our internal assessment. It is possible to join Elective at a salary above or below this range and this range does not include any discretionary bonuses or benefits. At Elective, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.

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More about this job

Responsibilities

Respond to customer and merchant inquiries, resolve common product, account, billing, and collections issues, and troubleshoot or escalate complex cases with clear documentation. Improve support resources and processes by identifying knowledge gaps, contributing help content, and sharing feedback about recurring issues and customer friction.

Requirements

Candidates should communicate clearly and empathetically, stay organized while managing multiple priorities, and demonstrate resourcefulness, calmness under pressure, and a willingness to learn from feedback. Comfort using software tools and an interest in improving processes and customer experience are expected; at least one year of customer service experience and familiarity with support platforms are bonuses.

Skills

Customer Service
Written Communication
Verbal Communication
Empathy
Troubleshooting
Problem Solving
Time Management
Organization
Adaptability
Learning Agility
Customer Support
Process Improvement
Documentation
Ticket Management
Escalation Management

Benefits

Competitive Compensation
Company-Owned Laptop And Equipment
Learning And Development Stipend
Extended Health Care Benefits
Vision Coverage
Dental Coverage
Wellness Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Customer Support
Merchant Support
Collections
Product Inquiries
Account Support
Billing Support
Troubleshooting
Knowledge Base
Runbooks
Ticket Management
Escalation Management
Customer Experience
Process Improvement
Zendesk
Intercom
Notion
Slack
Linear
Financial Services
Startup
Documentation

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