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Added 5 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Cold Lake, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
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WC
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(CAN) Customer Service Manager
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(CAN) Customer Service Manager
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Added 20 mins ago
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(CAN) Asset Protection Associate
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Added 35 mins ago
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Added 35 mins ago
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Electricity Canada

Reliability Manager

Ottawa, ON, Canada

$75,000 to $80,000 CAD / year · Contract

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Job details

Pay: $75,000 to $80,000 CAD / year
Job type: Contract
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Manager, Reliability Intelligence Program

Reports to Director, Transmission & Reliability

The Association

Electricity Canada is the voice for safe, secure, and sustainable electricity. Our vision is to be the best trade association. Electricity Canada members generate, transmit, and distribute electrical energy to industrial, commercial, residential, and institutional customers across Canada. Members include integrated electric utilities, independent power producers, transmission and distribution companies, power marketers, manufacturers and suppliers of materials, technology, and services. Together, these companies work through Electricity Canada to create one of the cleanest electricity systems in the world. Electricity Canada is built around five values: Our Members, Our Team, Excellence, Leadership, and Innovation. We offer our employees competitive compensation packages commensurate with their education and professional experience. Apply today, and let’s start the conversation!

The Position

This is a full-time, hybrid, maternity-leave contract (approximately 13 months) that requires the successful candidate to be in the downtown Ottawa office three days a week. It requires a candidate with solid knowledge of committee management, data analysis, and data management principles. The candidate must also work collaboratively with the member company representatives to deliver annual reports on system reliability and performance.

Salary

The salary range for this role is $75,000 to $80,000 per year plus a retention bonus, group benefits, 20 vacation days per year and additional statutory holidays.

Key Responsibilities:

Committee Management

Oversee and maintain document management and member communications platforms to ensure that all documentation and communications are up-to-date and accessible.
Engage members through onboarding, training, value-added services, and data requests.
Build in-person and virtual meeting agendas by engaging members and identifying relevant speakers and topics of interest to the committee and the industry that deliver educational value and best practices. Stay informed of what is relevant to each committee.
Develop/oversee administrative (i.e., minutes) and logistical functions for committee meetings.
Promote the reliability program to attract new participating utilities.
Undertake, delegate or execute post-meeting actions to implement key decisions made during committee meetings, ensuring follow-through and accountability for assigned tasks.
Work with reliability program participants in their respective committees to deliver value-add services while ensuring a positive customer experience.
Oversee and maintain Electricity Canada’s user management system and distribution lists for the related committees.

Data Related Activities

Oversee the collection, validation, and verification of industry reliability data.
Troubleshoot any member issues with data entry or reporting.
Identify data anomalies and resolve them with members (i.e., NERC)
Deliver completed reliability reports for each reliability program within deadlines.
Oversee and/or develop/update value-add Power BI reports, visuals and other reports to enhance the industry reliability programs and association’s other advocacy efforts.
Continually contribute to the analytics platform by developing insights through visuals and potentially other tools for Electricity Canada’s reliability and other data programs.
Act as data steward and committee manager while ensuring all business requirement documentation for the programs is up to date.
Work with the committees to ensure changes are accepted, standardized and communicated to all participating members and stakeholders. Carry those changes into the technical environment when it pertains to data-impacting initiatives.
Partner with Electricity Canada staff and other stakeholders to manage data requests to deliver added value to members, industry, and the organization.
Anticipate and identify business needs from the industry and internal stakeholders for related data to support the association’s advocacy priorities and key business initiatives.
Guide and manage the data team in their efforts with data-related programs.
Consult with the director and VP to deliver on the association’s data strategy plan.
Oversee any additions or changes to the database system environment with the director of the program in partnership with key stakeholders.

People Management

Provide day-to-day leadership, coaching, direction and support to assigned staff, creating clarity around priorities, responsibilities and expected outcomes.
Establish individual objectives and work plans that align employee contributions with the Reliability Intelligence Program and Electricity Canada’s broader organizational priorities.
Provide regular feedback, coaching and performance discussions that recognize strong performance, address development needs and support employee growth.
Delegate work effectively, establish appropriate accountability and empower employees to take ownership of their responsibilities and deliverables.
Support employee development by identifying opportunities for training, mentoring, cross-functional experience and progressively greater responsibility.
Foster a collaborative, inclusive and high-performing team environment consistent with Electricity Canada’s values of Our Members, Our Team, Excellence, Leadership and Innovation.
Monitor team workload, priorities and capacity, reallocating resources as necessary to meet program commitments, member needs and organizational deadlines.
Promote collaboration between the data team and other Electricity Canada staff, committees, member utilities and external stakeholders.

Qualifications

Completion of a university degree/college diploma.
Knowledge and experience related to project management.
Excellent organizational skills, detail-oriented, able to work independently and with a team.
Excellent written and verbal communication skills – French is an asset.
Knowledge of data management principles: data mapping/collection/analysis.
Experience working with MS Office, databases and dashboards.
Experience with data visualization tools (e.g., Excel, Power BI).
Advanced proficiency in Power BI, including DAX programming.
In-depth knowledge of SQL and the ability to read stored procedures.
Strong problem-solving, quantitative, and analytical abilities.
Knowledge of Python is desired but not mandatory.
Willingness to travel (3-4 times per year within Canada).

Interested applicants should send their resume and a cover letter that is no more than one (1) page to careers@electricity.ca by the end of the day, November 13, 2026. Electricity Canada reserves the right to interview candidates before the closing date. We thank all candidates who apply; however, only those selected for an interview will be contacted.

Do you only meet some of the requirements but still think you are a good fit? At Electricity Canada, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Electricity Canada is an equal-opportunity employer. We are committed to maintaining inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted about this or any other job opportunity or testing, please promptly advise a representative of the required accommodation measures to enable you to be assessed fairly and equitably. All information received relating to accommodation measures will remain confidential. Please note that we will not automatically consult accommodation requests from prior selection processes.

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More about this job

Responsibilities

Manage reliability program committees, member communications, meetings, and follow-up actions while supporting participating utilities. Oversee reliability data collection and reporting, develop analytics and Power BI insights, guide the data team, and contribute to the organization’s data strategy.

Requirements

A university degree or college diploma is required, along with project management knowledge and experience, strong communication and organizational skills, and knowledge of data management principles. Candidates should have experience with databases and dashboards, advanced Power BI and DAX proficiency, in-depth SQL knowledge, and strong analytical abilities; Python is desirable, and travel within Canada is required three to four times per year.

Skills

Committee Management
Project Management
Data Management
Data Collection
Data Validation
Data Analysis
Power BI
DAX Programming
SQL
Data Visualization
Database Management
Microsoft Office
Python
Quantitative Analysis
Problem-Solving
People Management

Benefits

Retention Bonus
Group Benefits
20 Vacation Days Per Year
Additional Statutory Holidays

Visa sponsorship

Not detected in the job text

Keywords

Reliability Intelligence Program
Electricity Reliability
Committee Management
Project Management
Data Management
Data Collection
Data Validation
Data Analysis
Data Stewardship
Power BI
DAX
SQL
Stored Procedures
Python
Data Visualization
Dashboards
Database Systems
Member Communications
Meeting Facilitation
Performance Reporting
NERC
Analytics Platform
Data Strategy
People Management
Utilities
Electricity Industry

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