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Elevated HR Solutions

General Manager

Vancouver, BC, Canada

Pay: $90,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Can you run the operation when the plan stops going according to plan?

Tours are booked. Vehicles are moving. Guests are waiting. A driver calls in sick. A hotel needs an answer. Reservations has a problem. And somewhere in the middle of all of that, the numbers still have to work.

That is this job.

Landsea Tours is looking for a General Manager to lead its Vancouver operation, bringing together people, operations, guest experience and business performance.

This isn't a GM role where you sit several layers above the work.

We need someone who can see the whole operation, build a strong management team and still get close enough to the business to understand what is actually happening.

You’ll have room to make decisions, improve how things work and establish a strong leadership presence in Vancouver, with the support and experience of Landsea’s ownership partners behind you.

If you like complex operations, genuinely enjoy leading people and stay pretty steady when six things change before 10:00 a.m., keep reading.

What You’ll Own

Run the Operation

You’ll be accountable for Landsea’s day-to-day Vancouver operation and for making sure the moving pieces actually move together.

That includes:

Tour operations, reservations, staffing, scheduling, fleet and operational resources
Anticipating issues before they become tomorrow morning’s emergency
Making sound real-time decisions when plans inevitably change
Connecting departments and solving problems that cross functional lines
Managing budgets, resources and operational priorities
Monitoring business and financial performance and identifying opportunities to improve
Maintaining appropriate safety, compliance, vehicle and operational-risk standards
Supporting business planning and identifying growth opportunities in the Vancouver market

You won't personally do every piece of this work. You will make sure someone owns it, understands what good looks like and follows through.

Lead the People

This business depends on people making good decisions every day.

You’ll:

Lead and develop Landsea’s management team
Be visible and accessible to employees across the operation
Make sure departments communicate instead of operating as separate islands
Set clear expectations and follow up on them
Coach managers through problems rather than automatically solving everything for them
Oversee workforce planning, hiring and performance management
Ask questions and understand what happened before jumping to conclusions
Deal with performance issues and difficult conversations when they need to happen
Build trust and mutual respect across office employees, reservations, operations and driver-guides
Create an environment where people have enough clarity and authority to make good decisions in real time

We are looking for someone who genuinely likes leading people. Not someone who merely tolerates the people part because it comes with the GM title.

Own the Guest Experience

Operations and guest experience are not separate things here.

You’ll:

Keep the guest experience in the middle of operational decisions
Ensure tours are professional, safe, reliable and memorable
Step into complex or escalated guest situations when senior leadership is needed
Use feedback from guests and employees to improve service and operations
Maintain strong relationships within Vancouver’s tourism community
Support local hotel relationships and identify partnership and business-development opportunities

Your Resume Should Show Us

There are some things we should be able to establish before we ever meet.

We’re looking for evidence of:

Progressive leadership responsibility in an operational, logistics, hospitality, transportation or service business
Experience leading managers and teams, not only individual contributors
Responsibility for a reasonably complex day-to-day operation with multiple moving parts
Experience with staffing, scheduling, resource planning or workforce operations
Accountability for budgets, financial performance or business results
Experience improving systems, processes or operational performance
Comfort working with technology and operational systems

Experience in tourism, transportation or hospitality is an asset, but it isn't the only path into this role. If you've successfully led a business where people, schedules, customers and operational resources all had to come together at the right time, we want to hear about it.

In the Interview, We’ll Be Looking For Something Different

A resume can tell us where you've worked. The interview will tell us how you work.

We’ll want to understand how you:

Handle the messy stuff.

Tell us what you do when staffing changes, a customer issue escalates and the original operational plan no longer works.

Lead without becoming the bottleneck.

We want a hands-on leader. We don't want every decision in the company waiting for the GM.

Hold people accountable.

Can you be approachable and supportive while still being very clear when expectations aren't being met?

Ask before assuming.

When something goes wrong, do you investigate what happened or immediately decide who caused it?

Coach managers.

Can you build stronger leaders underneath you rather than becoming everyone's problem solver?

Connect the dots.

Can you see how a staffing decision affects the schedule, the fleet, guest experience and ultimately the financial result?

Think commercially.

Can you look beyond today's operation and recognize an opportunity, risk or decision that matters to the business?

And yes, we’ll also be paying attention to whether you seem like someone people would actually want to work with. That part matters.

What You’ll Get

Salary of $90,000–$110,000, based on experience and qualifications
Paid vacation
Extended health and dental benefits
Health spending account
RRSP contribution matching
Paid sick days
The opportunity to lead and shape a well-established Vancouver tourism operation
Support from experienced tourism operators while maintaining meaningful local ownership of the day-to-day business

A Little About Landsea

Landsea Tours has been showcasing Vancouver and Canada's West Coast since 1985, operating small-group tours throughout Vancouver and to destinations including Whistler and Victoria.

Landsea is jointly owned by Discover Banff Tours and SunDog Tours, two established Western Canadian tourism operators. Through a management agreement, Discover Banff Tours also supports broader functions including international travel-trade sales, marketing and website management.

That means the Vancouver GM gets an interesting combination: real responsibility for the local operation, with experienced operators and infrastructure behind the business.

Interested?

Please apply with your resume and cover letter combined into one document.

This is an on-site leadership role in Vancouver, and the successful candidate will be expected to work in person as part of the day-to-day operation.

We appreciate everyone who takes the time to apply. We’ll contact candidates whose resumes demonstrate the core experience required for the role.

Apply About employer

More about this job

Responsibilities

Lead Landsea Tours’ Vancouver operation across tour operations, reservations, staffing, scheduling, fleet resources, safety, budgets, and business performance. Develop the management team, maintain a strong guest experience, resolve operational and customer issues, and identify opportunities to improve performance and grow local partnerships.

Requirements

Candidates should have progressive leadership experience in an operational, logistics, hospitality, transportation, or service business, including leading managers and overseeing a complex day-to-day operation. The role also calls for experience with workforce planning, budgets or business results, process improvement, and operational technology; tourism, transportation, or hospitality experience is an asset.

Skills

Operational Leadership
Team Leadership And Development
Workforce Planning
Staffing And Scheduling
Budget Management
Financial Performance Management
Process Improvement
Guest Experience Management
Customer Service
Risk Management
Safety And Compliance
Fleet Management
Business Planning
Problem-Solving
Performance Management

Benefits

Paid Vacation
Extended Health And Dental Benefits
Health Spending Account
RRSP Contribution Matching
Paid Sick Days

Visa sponsorship

Not detected in the job text

Keywords

Tour Operations
Reservations
Staffing
Scheduling
Fleet Management
Operational Resources
Workforce Planning
Budget Management
Financial Performance
Business Planning
Process Improvement
Operational Systems
Guest Experience
Customer Feedback
Safety Standards
Compliance
Operational Risk
Performance Management
Hiring
Manager Coaching
Tourism
Transportation
Hospitality
Hotel Relationships
Business Development
Vancouver
Whistler
Victoria

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