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Added 5 mins ago
National Accounts Manager
White Cap Canada
ON · Ontario, Canada
Full-time
…corporate decision makers and White Cap stakeholders to drive sales growth. The National Accounts Manager will own the C-suite relationship, create executive account strategies, secure…
Added 5 mins ago
Account Manager - Supply Chain Sale (Temporary)
CN
Brampton, ON
Temporary
Minimum 5 years of experience in sales or marketing, preferably within transportation and logistics services, and/or rail transportation experience across other functional areas (e.g.,…
Added 5 mins ago
Temporary Account Manager
Monks
Toronto, ON
$40 to $55 CAD / hour
Full-time
As an Account Manager, you are the driver for a dedicated automotive vertical. Reporting to the Sr GAD, you are the strategic glue between our clients and our internal teams of "makers."…
Added 5 mins ago
Overnight Freight Associate Part Time - MISSISSAUGA BRITANNIA
The Home Depot Canada
Mississauga, ON
Part-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
Added 6 mins ago
Vans: Supervisor - Crossiron Mills
Vans
AB
$19.5 to $27.72 CAD / hour
Full-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 6 mins ago
Keyholder
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Added 6 mins ago
Temporary Department Manager, Deli
Save-On-Foods
Prince Rupert, BC
Full-time
…place to grow your career. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its…
Added 6 mins ago
Department Manager, Restaurant
Save-On-Foods
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Added 6 mins ago
icebreaker: Superviseur - TouchLab Montreal
icebreaker
Montreal, QC
$21.1 to $25.2 CAD / hour
Part-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 20 mins ago
Loans Interviewer / MSR, Mobile
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Vancouver, BC
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Added 20 mins ago
Senior Azure engineer
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Permanent North American Gaeltacht, ON
Full-time
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Added 20 mins ago
Infrastructure Engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
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…first-line operational support across multiple strategic managed service environments. This is not a traditional helpdesk role and an exciting opportunity for someone to progress their…
Added 20 mins ago
Employment Engagement Specialist
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Contract
Reporting to the Manager, Employment Services you will:
Added 20 mins ago
Senior Product Manager, Salesforce and Digital platforms
nesto
Canada
Full-time
Salesforce certifications: Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant.
Added 21 mins ago
Client Advisor
Royal Bank of Canada
MB · STE. ROSE, Manitoba
Full-time
…you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future…
Added 35 mins ago
Cashier: Part-Time - VERNON
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Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 35 mins ago
Merchandising Execution Associate Part Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
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Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 35 mins ago
Lumber Sales Pari Time - MILTON
The Home Depot Canada
Milton, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 35 mins ago
Hardware Sales Part Time - MILTON
The Home Depot Canada
Milton, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 35 mins ago
Cashier Part Time - TORONTO EGLINTON E
The Home Depot Canada
Toronto, ON
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Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 35 mins ago
Associé(e) aux ventes - Plomberie et électricité (temps partiel)
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Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 35 mins ago
Associé(e) à la manutention de nuit (temps plein)
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Associé(e) - couvre plancher (Temps partiel)
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Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 35 mins ago
Merchandising Execution Associate (6 month contract) Part Time - 7058 St. Vital
The Home Depot Canada
Winnipeg, MB
Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 35 mins ago
Merchandising Associate: Part-Time (Mon-Fri / 6am - 2:30pm) - ABBOTSFORD
The Home Depot Canada
Abbotsford, BC
Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…

Elevated HR Solutions

General Manager

Vancouver, BC, Canada

Pay: $90,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Can you run the operation when the plan stops going according to plan?

Tours are booked. Vehicles are moving. Guests are waiting. A driver calls in sick. A hotel needs an answer. Reservations has a problem. And somewhere in the middle of all of that, the numbers still have to work.

That is this job.

Landsea Tours is looking for a General Manager to lead its Vancouver operation, bringing together people, operations, guest experience and business performance.

This isn't a GM role where you sit several layers above the work.

We need someone who can see the whole operation, build a strong management team and still get close enough to the business to understand what is actually happening.

You’ll have room to make decisions, improve how things work and establish a strong leadership presence in Vancouver, with the support and experience of Landsea’s ownership partners behind you.

If you like complex operations, genuinely enjoy leading people and stay pretty steady when six things change before 10:00 a.m., keep reading.

What You’ll Own

Run the Operation

You’ll be accountable for Landsea’s day-to-day Vancouver operation and for making sure the moving pieces actually move together.

That includes:

Tour operations, reservations, staffing, scheduling, fleet and operational resources
Anticipating issues before they become tomorrow morning’s emergency
Making sound real-time decisions when plans inevitably change
Connecting departments and solving problems that cross functional lines
Managing budgets, resources and operational priorities
Monitoring business and financial performance and identifying opportunities to improve
Maintaining appropriate safety, compliance, vehicle and operational-risk standards
Supporting business planning and identifying growth opportunities in the Vancouver market

You won't personally do every piece of this work. You will make sure someone owns it, understands what good looks like and follows through.

Lead the People

This business depends on people making good decisions every day.

You’ll:

Lead and develop Landsea’s management team
Be visible and accessible to employees across the operation
Make sure departments communicate instead of operating as separate islands
Set clear expectations and follow up on them
Coach managers through problems rather than automatically solving everything for them
Oversee workforce planning, hiring and performance management
Ask questions and understand what happened before jumping to conclusions
Deal with performance issues and difficult conversations when they need to happen
Build trust and mutual respect across office employees, reservations, operations and driver-guides
Create an environment where people have enough clarity and authority to make good decisions in real time

We are looking for someone who genuinely likes leading people. Not someone who merely tolerates the people part because it comes with the GM title.

Own the Guest Experience

Operations and guest experience are not separate things here.

You’ll:

Keep the guest experience in the middle of operational decisions
Ensure tours are professional, safe, reliable and memorable
Step into complex or escalated guest situations when senior leadership is needed
Use feedback from guests and employees to improve service and operations
Maintain strong relationships within Vancouver’s tourism community
Support local hotel relationships and identify partnership and business-development opportunities

Your Resume Should Show Us

There are some things we should be able to establish before we ever meet.

We’re looking for evidence of:

Progressive leadership responsibility in an operational, logistics, hospitality, transportation or service business
Experience leading managers and teams, not only individual contributors
Responsibility for a reasonably complex day-to-day operation with multiple moving parts
Experience with staffing, scheduling, resource planning or workforce operations
Accountability for budgets, financial performance or business results
Experience improving systems, processes or operational performance
Comfort working with technology and operational systems

Experience in tourism, transportation or hospitality is an asset, but it isn't the only path into this role. If you've successfully led a business where people, schedules, customers and operational resources all had to come together at the right time, we want to hear about it.

In the Interview, We’ll Be Looking For Something Different

A resume can tell us where you've worked. The interview will tell us how you work.

We’ll want to understand how you:

Handle the messy stuff.

Tell us what you do when staffing changes, a customer issue escalates and the original operational plan no longer works.

Lead without becoming the bottleneck.

We want a hands-on leader. We don't want every decision in the company waiting for the GM.

Hold people accountable.

Can you be approachable and supportive while still being very clear when expectations aren't being met?

Ask before assuming.

When something goes wrong, do you investigate what happened or immediately decide who caused it?

Coach managers.

Can you build stronger leaders underneath you rather than becoming everyone's problem solver?

Connect the dots.

Can you see how a staffing decision affects the schedule, the fleet, guest experience and ultimately the financial result?

Think commercially.

Can you look beyond today's operation and recognize an opportunity, risk or decision that matters to the business?

And yes, we’ll also be paying attention to whether you seem like someone people would actually want to work with. That part matters.

What You’ll Get

Salary of $90,000–$110,000, based on experience and qualifications
Paid vacation
Extended health and dental benefits
Health spending account
RRSP contribution matching
Paid sick days
The opportunity to lead and shape a well-established Vancouver tourism operation
Support from experienced tourism operators while maintaining meaningful local ownership of the day-to-day business

A Little About Landsea

Landsea Tours has been showcasing Vancouver and Canada's West Coast since 1985, operating small-group tours throughout Vancouver and to destinations including Whistler and Victoria.

Landsea is jointly owned by Discover Banff Tours and SunDog Tours, two established Western Canadian tourism operators. Through a management agreement, Discover Banff Tours also supports broader functions including international travel-trade sales, marketing and website management.

That means the Vancouver GM gets an interesting combination: real responsibility for the local operation, with experienced operators and infrastructure behind the business.

Interested?

Please apply with your resume and cover letter combined into one document.

This is an on-site leadership role in Vancouver, and the successful candidate will be expected to work in person as part of the day-to-day operation.

We appreciate everyone who takes the time to apply. We’ll contact candidates whose resumes demonstrate the core experience required for the role.

Apply About employer

More about this job

Responsibilities

Lead Landsea Tours’ Vancouver operation across tour operations, reservations, staffing, scheduling, fleet resources, safety, budgets, and business performance. Develop the management team, maintain a strong guest experience, resolve operational and customer issues, and identify opportunities to improve performance and grow local partnerships.

Requirements

Candidates should have progressive leadership experience in an operational, logistics, hospitality, transportation, or service business, including leading managers and overseeing a complex day-to-day operation. The role also calls for experience with workforce planning, budgets or business results, process improvement, and operational technology; tourism, transportation, or hospitality experience is an asset.

Skills

Operational Leadership
Team Leadership And Development
Workforce Planning
Staffing And Scheduling
Budget Management
Financial Performance Management
Process Improvement
Guest Experience Management
Customer Service
Risk Management
Safety And Compliance
Fleet Management
Business Planning
Problem-Solving
Performance Management

Benefits

Paid Vacation
Extended Health And Dental Benefits
Health Spending Account
RRSP Contribution Matching
Paid Sick Days

Visa sponsorship

Not detected in the job text

Keywords

Tour Operations
Reservations
Staffing
Scheduling
Fleet Management
Operational Resources
Workforce Planning
Budget Management
Financial Performance
Business Planning
Process Improvement
Operational Systems
Guest Experience
Customer Feedback
Safety Standards
Compliance
Operational Risk
Performance Management
Hiring
Manager Coaching
Tourism
Transportation
Hospitality
Hotel Relationships
Business Development
Vancouver
Whistler
Victoria

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