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Added 6 mins ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…provinces, designed to accelerate early-phase trials, standardize operations, and improve patient access. By partnering with the Canadian ALS (CALS) Clinic Network and leveraging Health…
Added 6 mins ago
EP
Branch Operations Manager
East Penn Canada
Ottawa, ON
- Full-time
The Branch Operations Manager is responsible for the overall leadership of branch operations, including warehouse and distribution activities, customer sales support, facilities management,…
Added 6 mins ago
JH
Manager, Community Programs
John Howard Society of Victoria
Victoria, BC
- Full-time
John Howard Society of Victoria is looking for an experienced Manager, Community Programs to lead the operations, staff, and performance of our community-based programs.
Added 6 mins ago
LA
Social Media Content Manager (12-Month Contract)
Loblaw Agency
Toronto, ON
- Full-time
We are seeking a highly organized, collaborative, and execution-focused Content Manager to lead the delivery of social content across multiple Loblaw banners, brands, and business…
Added 6 mins ago
BU
De Novo Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
…looking for individuals who bring creativity, a passion for business development, and an entrepreneurial mindset with a focus on building strong community and networking…
Added 6 mins ago
AC
District Marketing Manager
Aramark Canada
Toronto, ON · Scarborough, ON
- Full-time
The DMM partners closely with the District Manager (Operations), as well as Marketing & Culinary partners and on site operations and culinary teams, to ensure marketing programs are…
Added 6 mins ago
C
Trnctn Mgmt Sr Consultant
CBRE
Toronto, ON
- Full-time
…client’s retail real estate portfolio. As a Senior Transaction Manager, you will lead and manage a diverse portfolio of real estate transactions across retail locations, partnering with…
Added 6 mins ago
DR
Branch Manager
DMC Recruitment Group
Edmonton, AB
- Full-time
…across Western Canada, they continue to invest in their people, operations, and long-term…
Added 6 mins ago
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Project Manager, Healthcare Payer
CGI
Halifax, NS
- Full-time
…and around the world. We are seeking an experienced Project Manager to lead strategic technology and business initiatives in the healthcare payer domain. You will manage projects from…
Added 6 mins ago
CB
Inventory Specialist
Cloré Beauty Supply
Vaughan, ON
- Part-time
…processing transfers or returns. The role supports smooth store operations by maintaining a clean, safe stockroom, reinforcing safety and accuracy, and assisting the team and customers as…
Added 6 mins ago
Pharmacy Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
Inspire a positive, patient-focused culture and experience, ensuring product availability, customer service standards, and business plan execution to meet KPIs.
Added 6 mins ago
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Senior Manager, AI Engineering (AML &Fraud)
RBC
Vancouver, BC
- Full-time
The Senior Manager, AI Engineering (AML &Fraud) will lead a team delivering engineering solutions for fraud and AML capabilities across global groups. The role combines hands-on technical…
Added 6 mins ago
R
Team Lead-Retail- Full Time
Roots
Waterloo, ON
- Full-time
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…
Added 6 mins ago
Plant Manager I
Sofina Foods Inc
Toronto, ON
Reporting to the Director, Operations, the Plant Manager is responsible for driving and managing all manufacturing and order
Added 22 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
…designed to give you full visibility into how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 22 mins ago
JI
Maintenance Supervisor
J.D. Irving, Limited
New Annan, PE
- Full-time
Reporting directly to the Maintenance Manager, the Maintenance Supervisor is responsible for the daily and long-term maintenance operations of the plant, parts inventory, and maintenance…
Added 22 mins ago
LH
Housekeeping Floor Manager - FT- Chelsea Hotel- Toronto
Langham Hospitality Group
Canada
- Full-time
The Housekeeping Floor Manager ensures that guestrooms and surrounding public areas are maintained in accordance with Hotel standards and monitors the work of the Room Attendants and…
Added 37 mins ago
QW
Manager, PMO & Strategic Initiatives
Q Wealth Partners
Toronto, ON
- Full-time
Serve as project manager and delivery lead for the firm's highest-priority initiatives, across business transformation, technology modernization, operational efficiency, regulatory change,…
Added 37 mins ago
TT
Air and Ocean Supervisor
Top Tier Talent Group
Brampton, ON
- Full-time
Reporting to the Operations Manager, the Supervisor will provide direction to the operations team while remaining actively involved in shipment coordination, carrier relationships, customer…
Added 37 mins ago
TU
Director, Space Planning & Facilities Management
The University of British Columbia
Vancouver, BC
- $12,056.75 to $18,813.42 CAD / month
- Full-time
Administration and Operations | Faculty of Medicine | Provost and VP Academic
Added 37 mins ago
O
Order Desk Representative
Olymel
Boucherville, QC
- Full-time
Reporting to the Manager, Order Management and Customer Service, the incumbent's primary responsibilities will include:
Added 37 mins ago
U
Intermediate Accountant
Univerus
Toronto, ON · North York, ON
- $50,000 to $65,000 CAD / year
- Full-time
…and private sectors. Our flagship product, Unity ERP, powers operations in local government, utilities, construction, manufacturing, health and safety, education, and…
Added 37 mins ago
HT
Logistics Operations Coordinator
Hecny Transportation Canada
Vancouver, BC
- Full-time
Logistics Operations Coordinator / Senior-Level Opportunity
Added 37 mins ago
DC
Team Leader, Deployed Operations
Defence Construction Canada
Ottawa, ON
- Full-time
Collaborate with deployed individuals’ team leader and site manager (from their substantive position) to carry out all business management tasks (e.g. time entry, expense claims,…
Added 37 mins ago
A3
Learning and Development Manager
Aluminum 3104
Belleville, ON
- Full-time
· Safety above all. Everyone goes home daily, this is nonnegotiable. As Manager in the company, always ensure all work in the business is completed in compliance with the Occupational…

Elexicon Energy Inc.

Business Process Analyst

Ajax, ON, Canada

Apply About employer

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Job details

Apply by: Nov 20, 2026
Experience: 3+ years of experience in business analysis, process improvement, operational support, or customer experience operations.
Posting language: English
Posted: Nov 6, 2026

Original job description

Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.

WHY JOIN OUR TEAM?

At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence!

Reports to the Manager, Customer Analytics and Operational Reporting, the Business Process Analyst is responsible for assessing operational, process, and system-related issues across Customer Experience. The role evaluates business challenges, assists in identifying root causes, gathers and documents business requirements, and recommends solutions that enhance customer experience, operational efficiency, and employee effectiveness. Working closely with AMS and Customer Experience lines of business, the Business Process Analyst is responsible for issue resolution, translation of operational needs into actionable improvements while supporting the successful implementation of process and system changes.

DUTIES AND RESPONSIBILITIES

Operational Intake & Ticket Triaging

Serve as the primary intake point for operational issues, process concerns, enhancement requests, and system-related challenges.
Gather and analyze supporting evidence for completeness - including relevant screenshots, required data, and steps to recreate the issues from the business
Assess requests and tickets based on business impact, customer impact, urgency, and risk.
Monitor recurring issues and identify opportunities for permanent resolution (ie. coaching, process and/or system enhancement).

Business Analysis & Requirements

Develop plans, identify and oversee activities for assigned projects based on pre-established goals or objectives.
Gather, document, and validate business requirements for process improvements and system enhancements.
Facilitate discussions with the business and AMS to understand business needs and operational challenges.
Bridge operational and technology (AMS) teams by gathering business requirements, translating them into functional and technical specifications, and supporting the adoption of technology solutions within business processes.
Assess the impacts of proposed changes on customers, employees, processes, and systems.

Root Cause Analysis & Process Improvement

Investigate recurring operational issues and conduct root cause analysis.
Analyze data, business processes, and operational trends to identify improvement opportunities.
Develop current-state and proposed future-state process and workflow documentation.
Identify and recommend solutions that reduce operational defects, improve customer outcomes, and increase efficiency.

Solution Implementation & Testing

Support the business during testing activities for system enhancements and process changes.
Validate solutions against documented business requirements.
Coordinate stakeholder feedback and support business readiness activities.
Assist with process updates, documentation, and knowledge transfer activities.

Reporting & Governance

Analyze issue trends, operational metrics, and process performance.
Develop reports and dashboards to support decision-making and operational governance.
Track improvement initiatives, corrective actions, and realized benefits.
Present findings and recommendations to management and business stakeholders.
Other duties as required may be considered part of these responsibilities.

KEY SKILLS & QUALIFICATIONS

Strong skills in mapping business processes with technical requirements
Demonstrate strong analytical and problem-solving skills to assess operational, process, and system-related issues and identify root causes.
Effectively manage both day-to-day operational support activities and proactive process improvement initiatives.
Gather, document, and translate business and technical requirements into actionable solutions while bridging communication between business and technology teams.
Leverage data, reporting, and trend analysis to identify risks, recurring issues, and opportunities to improve customer and operational outcomes.
Develop and maintain process documentation, workflows, business requirements, and operational procedures.
Support the implementation of business and system changes through testing, validation, user engagement, and change support activities.
Demonstrate a continuous improvement mindset by recommending and driving solutions that enhance customer experience, employee effectiveness, and operational efficiency.
Ability to exercise independent judgment and perform duties with minimal supervision.
Proficient in Microsoft Office applications (Microsoft Word, Excel, Outlook, Teams, Power Point, PowerBI).
Demonstrated ability to work collaboratively across external, union and non-union teams.

MINIMUM REQUIREMENTS

Post-secondary diploma or degree in business, information technology, or a related field, or equivalent combination of education and experience.
3+ years of experience in business analysis, process improvement, operational support, or customer experience operations.
Experience gathering and documenting business and technical (SAP ISU) requirements
Experience supporting projects, system enhancements, or process improvement initiatives.
Advanced Excel, PowerPoint and Power BI skills.
Python and SQL experience preferred.
SAP experience strongly preferred, including exposure to SAP-ISU.

Non-Union:

Compensation Package: $84,800,.00 - $106,000.00 CAD annually + Competitive Bonus + Benefits + OMERS Pension Plan

The above range reflects the reasonable estimate for the position at the time of posting. Within the range, hiring compensation will be determined based on relevant qualifications, experience, skillset, education/ training, and other organizational needs.

Note: This posting is for one (1) new position.

Our Commitment to Diversity, Equity, Inclusion and Belonging:

Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.

Elexicon Energy is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please email us at HR@elexiconenergy.com and we will work to meet your needs.

We thank all applicants; however, only those to be considered will be contacted.

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More about this job

Responsibilities

The Business Process Analyst is responsible for assessing operational, process, and system-related issues to identify root causes and recommend improvements. They bridge the gap between business and technology teams by gathering requirements and supporting the implementation of process and system changes.

Requirements

Candidates must have a post-secondary diploma or degree in business or IT and at least 3 years of experience in business analysis or operational support. Proficiency in Microsoft Office, Power BI, and experience with SAP ISU are required, with SQL and Python skills preferred.

Skills

Business analysis
Process improvement
Operational support
Root cause analysis
Requirements gathering
Data analysis
Workflow documentation
System enhancement
Stakeholder management
Reporting
Microsoft Office
PowerBI
SQL
Python
SAP ISU
Technical specifications

Benefits

Competitive bonus
Benefits
OMERS pension plan

Visa sponsorship

Not detected in the job text

Keywords

Business Process Analyst
Operational Efficiency
Customer Experience
Root Cause Analysis
Business Requirements
System Enhancements
Process Mapping
Data Analysis
Reporting
Governance
Microsoft Office
PowerBI
SQL
Python
SAP ISU
Operational Support
Change Management
Workflow Documentation
Stakeholder Engagement
Continuous Improvement
Electricity Distributor
Energy Sector

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