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Added 9 mins ago
RS
Development Manager
RESET Society of Calgary (formerly Servants Anonymous)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Role Description The Development Manager is a full-time, on-site role based in the Greater Calgary Metropolitan Area, responsible for planning and executing fundraising and development…
Added 9 mins ago
FS
Volunteer & Communications Manager
Fort Saskatchewan Nourishment Centre
Fort Saskatchewan, AB
- Full-time
…organized, and relationship-focused Volunteer & Communications Manager to lead our volunteer program and community…
Added 9 mins ago
CE
Senior Environmental Coordinator
Cardinal Energy Ltd.
Calgary, AB
- Full-time
…experienced team. The successful candidate will report to the Senior Manager Environmental, Liability and Regulatory, and will be responsible for the direct management of Cardinal’s…
Added 9 mins ago
NS
Account Manager, Public Relations
North Strategic
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
As an Account Manager - PR, your job is to partner with clients to relentlessly pursue innovative creative thinking, with a focus on identifying and leveraging new trends, executing…
Added 9 mins ago
GW
Social Media Coordinator
Gowling WLG
Toronto, ON
- Full-time
The Manager, Social Media, can rely on strong day-to-day coordination, attention to detail and follow-through across the social program.
Added 9 mins ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
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- Full-time
With guidance from the Manager, Market & Industry Recognition, and in close collaboration with members of the Business Development and Pursuits & Proposals team among others, you will…
Added 9 mins ago
GW
Social Media Coordinator
Gowling WLG
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- Full-time
The Manager, Social Media, can rely on strong day-to-day coordination, attention to detail and follow-through across the social program.
Added 9 mins ago
ER
Human Resources Manager
Expand Reach Inc.
ON · Greater St-Catharines-Niagara Metropolitan Area
- $80,000 to $100,000 CAD / year
- Full-time
Education: Bachelor’s degree or diploma in Human Resources, Business Administration, or a related field.
Added 9 mins ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Ottawa, ON
- Full-time
With guidance from the Manager, Market & Industry Recognition, and in close collaboration with members of the Business Development and Pursuits & Proposals team among others, you will…
Added 9 mins ago
GW
Social Media Coordinator
Gowling WLG
Ottawa, ON
- Full-time
The Manager, Social Media, can rely on strong day-to-day coordination, attention to detail and follow-through across the social program.
Added 9 mins ago
NB
Wealth Associate
National Bank of Canada
Oakville, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 9 mins ago
GW
Social Media Coordinator
Gowling WLG
Hamilton, ON
- Full-time
The Manager, Social Media, can rely on strong day-to-day coordination, attention to detail and follow-through across the social program.
Added 9 mins ago
GR
Warehouse Operations Manager
Grand River Personnel Limited
Brantford, ON
- Full-time
Our client in Brantford is looking for an experienced warehouse management professional to fill the role of Warehouse Operations Manager!
Added 9 mins ago
PC
SR&ED and Incentives, Senior Manager
PwC Canada
Halifax, NS
- Full-time
…business issues related to tax credits and incentives. As a Senior Manager and experienced Scientific Research & Experimental Development (SR&ED) and government incentives practitioner, you…
Added 9 mins ago
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Personal Banking Associate
BMO
Waterloo, ON
- Full-time
Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
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Personal Banker
BMO
Waterloo, ON
- Full-time
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Added 9 mins ago
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Customer Service Representative
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- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 9 mins ago
U
Systems Integrator III
Ulteig
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- Full-time
…completed on time and within budget and reports to a Technical Manager or Engineering…
Added 9 mins ago
E
Environmental Engineering Field Technician Student (Co-op)
EXP
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- Full-time
EXP is looking for an Environmental Field Technician (Co-op/Student) to join our team in Brampton, ON. Reporting to the Manager, Environmental Services, you’ll gain hands on field…
Added 9 mins ago
WS
Environmental, Health and Safety Coordinator
Windsor Salt Ltd.
Windsor, ON
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Reporting to the General Manager, this position’s prime objective is to coordinate, implement and maintain the site’s health and safety and environmental policies and procedures in…
Added 9 mins ago
Assistant Manager - Ontario Student Recruitment
University of Guelph
Guelph, ON
The Assistant Manager, Ontario Student Recruitment is a strategic role responsible for shaping how the University of Guelph engages, attracts, and converts prospective undergraduate…
Added 9 mins ago
Executive Assistant
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Regina, SK
…Assistant to provide senior administrative support to the City Manager and their office. This role is a trusted partner to executive leadership, ensuring the effective coordination of…
Added 9 mins ago
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Manager, Insurance & Risk Services
City of Burlington
SIMS Square
- Full-time
Reporting to the Deputy City Solicitor, the Manager, Insurance and Risk Services leads the City’s insurance and risk management programs to protect municipal assets and reduce liability…
Added 9 mins ago
BB
Marketing Coordinator, Quebec
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Pointe-Claire, QC
- Full-time
Identify issues requiring a decision from the Marketing Manager, provide relevant context, and recommend solutions to support timely decision-making
Added 9 mins ago
Advertising Inventory and Pricing Analyst
Bell
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Reporting to the Senior Manager, Revenue Management, you will play a key role in optimizing the value of our television advertising inventory. Working closely with the programming, traffic,…

Elexicon Energy Inc.

Business Process Analyst

Ajax, ON, Canada

Apply About employer

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Job details

Apply by: Nov 20, 2026
Experience: 3+ years of experience in business analysis, process improvement, operational support, or customer experience operations.
Posting language: English
Posted: Nov 6, 2026

Original job description

Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.

WHY JOIN OUR TEAM?

At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence!

Reports to the Manager, Customer Analytics and Operational Reporting, the Business Process Analyst is responsible for assessing operational, process, and system-related issues across Customer Experience. The role evaluates business challenges, assists in identifying root causes, gathers and documents business requirements, and recommends solutions that enhance customer experience, operational efficiency, and employee effectiveness. Working closely with AMS and Customer Experience lines of business, the Business Process Analyst is responsible for issue resolution, translation of operational needs into actionable improvements while supporting the successful implementation of process and system changes.

DUTIES AND RESPONSIBILITIES

Operational Intake & Ticket Triaging

Serve as the primary intake point for operational issues, process concerns, enhancement requests, and system-related challenges.
Gather and analyze supporting evidence for completeness - including relevant screenshots, required data, and steps to recreate the issues from the business
Assess requests and tickets based on business impact, customer impact, urgency, and risk.
Monitor recurring issues and identify opportunities for permanent resolution (ie. coaching, process and/or system enhancement).

Business Analysis & Requirements

Develop plans, identify and oversee activities for assigned projects based on pre-established goals or objectives.
Gather, document, and validate business requirements for process improvements and system enhancements.
Facilitate discussions with the business and AMS to understand business needs and operational challenges.
Bridge operational and technology (AMS) teams by gathering business requirements, translating them into functional and technical specifications, and supporting the adoption of technology solutions within business processes.
Assess the impacts of proposed changes on customers, employees, processes, and systems.

Root Cause Analysis & Process Improvement

Investigate recurring operational issues and conduct root cause analysis.
Analyze data, business processes, and operational trends to identify improvement opportunities.
Develop current-state and proposed future-state process and workflow documentation.
Identify and recommend solutions that reduce operational defects, improve customer outcomes, and increase efficiency.

Solution Implementation & Testing

Support the business during testing activities for system enhancements and process changes.
Validate solutions against documented business requirements.
Coordinate stakeholder feedback and support business readiness activities.
Assist with process updates, documentation, and knowledge transfer activities.

Reporting & Governance

Analyze issue trends, operational metrics, and process performance.
Develop reports and dashboards to support decision-making and operational governance.
Track improvement initiatives, corrective actions, and realized benefits.
Present findings and recommendations to management and business stakeholders.
Other duties as required may be considered part of these responsibilities.

KEY SKILLS & QUALIFICATIONS

Strong skills in mapping business processes with technical requirements
Demonstrate strong analytical and problem-solving skills to assess operational, process, and system-related issues and identify root causes.
Effectively manage both day-to-day operational support activities and proactive process improvement initiatives.
Gather, document, and translate business and technical requirements into actionable solutions while bridging communication between business and technology teams.
Leverage data, reporting, and trend analysis to identify risks, recurring issues, and opportunities to improve customer and operational outcomes.
Develop and maintain process documentation, workflows, business requirements, and operational procedures.
Support the implementation of business and system changes through testing, validation, user engagement, and change support activities.
Demonstrate a continuous improvement mindset by recommending and driving solutions that enhance customer experience, employee effectiveness, and operational efficiency.
Ability to exercise independent judgment and perform duties with minimal supervision.
Proficient in Microsoft Office applications (Microsoft Word, Excel, Outlook, Teams, Power Point, PowerBI).
Demonstrated ability to work collaboratively across external, union and non-union teams.

MINIMUM REQUIREMENTS

Post-secondary diploma or degree in business, information technology, or a related field, or equivalent combination of education and experience.
3+ years of experience in business analysis, process improvement, operational support, or customer experience operations.
Experience gathering and documenting business and technical (SAP ISU) requirements
Experience supporting projects, system enhancements, or process improvement initiatives.
Advanced Excel, PowerPoint and Power BI skills.
Python and SQL experience preferred.
SAP experience strongly preferred, including exposure to SAP-ISU.

Non-Union:

Compensation Package: $84,800,.00 - $106,000.00 CAD annually + Competitive Bonus + Benefits + OMERS Pension Plan

The above range reflects the reasonable estimate for the position at the time of posting. Within the range, hiring compensation will be determined based on relevant qualifications, experience, skillset, education/ training, and other organizational needs.

Note: This posting is for one (1) new position.

Our Commitment to Diversity, Equity, Inclusion and Belonging:

Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.

Elexicon Energy is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please email us at HR@elexiconenergy.com and we will work to meet your needs.

We thank all applicants; however, only those to be considered will be contacted.

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More about this job

Responsibilities

The Business Process Analyst is responsible for assessing operational, process, and system-related issues to identify root causes and recommend improvements. They bridge the gap between business and technology teams by gathering requirements and supporting the implementation of process and system changes.

Requirements

Candidates must have a post-secondary diploma or degree in business or IT and at least 3 years of experience in business analysis or operational support. Proficiency in Microsoft Office, Power BI, and experience with SAP ISU are required, with SQL and Python skills preferred.

Skills

Business analysis
Process improvement
Operational support
Root cause analysis
Requirements gathering
Data analysis
Workflow documentation
System enhancement
Stakeholder management
Reporting
Microsoft Office
PowerBI
SQL
Python
SAP ISU
Technical specifications

Benefits

Competitive bonus
Benefits
OMERS pension plan

Visa sponsorship

Not detected in the job text

Keywords

Business Process Analyst
Operational Efficiency
Customer Experience
Root Cause Analysis
Business Requirements
System Enhancements
Process Mapping
Data Analysis
Reporting
Governance
Microsoft Office
PowerBI
SQL
Python
SAP ISU
Operational Support
Change Management
Workflow Documentation
Stakeholder Engagement
Continuous Improvement
Electricity Distributor
Energy Sector

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