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Added 14 mins ago
TC
Key Account Manager
The Crump Group, Inc.
Mississauga, ON
- $55,000 to $70,000 CAD / year
- Full-time
The Key Account Manager (KAM) is accountable for the achievement of account-specific goals including volume and trade objectives, forecast accuracy, promotional execution, distribution…
Added 14 mins ago
SC
District Manager, Northern Ontario and Manitoba (hybrid)
SiriusXM Canada
Toronto, ON
- Full-time
The District Manager, Northern Ontario & Manitoba (Hybrid) is responsible for maximizing SiriusXM's dealer performance through a balanced combination of in-person dealership support and…
Added 14 mins ago
Fitness Programming Coordinator (Contract)
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Toronto, ON · North York, ON
The Granite Club is seeking a full-time contract Fitness Programming Coordinator who will be reporting to the Fitness & Group Exercise Manager. This position will approximately be a…
Added 14 mins ago
Assistant Production Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Toronto, ON · Etobicoke, ON
The Assistant Production Manager ensures a high level of service to customers of Canadian Linen & Uniform Service by processing orders while maintaining overall profitability through…
Added 14 mins ago
Senior Business Process Analyst
iGaming Ontario
Toronto, ON
iGaming Ontario is hiring a Senior Business Process Analyst. Reporting to the Senior Manager, Program Delivery, the successful candidate will play a key role in advancing large-scale…
Added 14 mins ago
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Regional Property Manager
Greystar
Edmonton, AB
- Full-time
4. Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties, and responds quickly and with urgency to…
Added 14 mins ago
I
Senior Policy Advisor -Economic Development
ITK
Ottawa, ON
- Full-time
Reporting to a Manager within the Department of Policy Advancement, the Senior Policy Advisor will work towards promoting and improving the place of Canada’s Inuit in specific policy areas.…
Added 14 mins ago
WG
Dewatering Project Manager
WJ Groundwater
Toronto, ON · North York, Ontario
- Full-time
Ensure project profitability by controlling costs through BOQ analysis and effective planning of expenditures and workforce requirements.
Added 14 mins ago
WG
Engineering Technician
WJ Groundwater
Toronto, ON · North York, Ontario
- Full-time
Collect and process data to compile into reports for hydrogeology analysis by Project Managers.
Added 14 mins ago
SC
District Manager, Montreal and St. Lawrence Valley (bilingual)
SiriusXM Canada
Montreal, QC
- Full-time
The District Manager is a field-based, sales-driven role responsible for growing SiriusXM business within an assigned territory of automotive dealerships in Canada. Through regular,…
Added 14 mins ago
MC
Pay-Per-Click (PPC) Specialist
MediaEdge Communications
Toronto, ON
- Full-time
Exposure to campaign performance analysis, conversion tracking, and data-driven optimization..
Added 29 mins ago
M
Senior Customer Success Manager
Malleum
Remote, Canada
- Full-time
- Remote
…environments. We are looking for a Senior Customer Success Manager who can build the customer success function from the ground up and become the leader who defines how we onboard customers,…
Added 29 mins ago
T
Senior People and Culture Operations Partner
Targray
Montreal, QC
- Full-time
Added 29 mins ago
Manufacturing Production Coordinator
CMP Group Ltd.
Delta, BC
…scheduling production runs, monitoring material availability and issuance to work orders, managing tooling changeovers, and coordinating across departments to eliminate bottlenecks. The…
Added 29 mins ago
AL
AltaGas - Manager, Cash Processing
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Calgary, AB · AB - Calgary
- Full-time
The Manager, Cash Processing provides strategic and operational leadership for Accounts Payable, Expense Management, and Accounts Receivable Cash Receipts across AltaGas Corporate and…
Added 29 mins ago
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Senior Business Analyst, Easy Trade
TD
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- Full-time
May develop and provide complex reporting, analysis, and assessments at the functional or enterprise level
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Senior Risk Manager, Corporate Segment ORM (5578)
TD
Toronto, ON
- Full-time
Lead independent oversight and challenge of operational, financial, and regulatory risks. This role leads a team and has people manager accountabilities.
Added 44 mins ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Toronto, ON
- Full-time
With guidance from the Manager, Market & Industry Recognition, and in close collaboration with members of the Business Development and Pursuits & Proposals team among others, you will…
Added 44 mins ago
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Experience Matter Intelligence Specialist
Gowling WLG
Ottawa, ON
- Full-time
With guidance from the Manager, Market & Industry Recognition, and in close collaboration with members of the Business Development and Pursuits & Proposals team among others, you will…
Added 44 mins ago
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- Full-time
Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with…
Added 44 mins ago
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Environmental, Health and Safety Coordinator
Windsor Salt Ltd.
Windsor, ON
- Full-time
Reporting to the General Manager, this position’s prime objective is to coordinate, implement and maintain the site’s health and safety and environmental policies and procedures in…
Added 44 mins ago
Assistant Manager - Ontario Student Recruitment
University of Guelph
Guelph, ON
The Assistant Manager, Ontario Student Recruitment is a strategic role responsible for shaping how the University of Guelph engages, attracts, and converts prospective undergraduate…
Added 44 mins ago
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Manager, Insurance & Risk Services
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- Full-time
Reporting to the Deputy City Solicitor, the Manager, Insurance and Risk Services leads the City’s insurance and risk management programs to protect municipal assets and reduce liability…
Added 44 mins ago
Advertising Inventory and Pricing Analyst
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Added 59 mins ago
NA
HR Data and Process Analyst, People Services Delivery
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
In this role, you will lead the optimization of HR services through data analysis, process improvement, reporting, testing, training, and change management. Working closely with HR, ITS,…

Elexicon Energy Inc.

Business Process Analyst

Ajax, ON, Canada

Apply About employer

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Job details

Apply by: Nov 20, 2026
Experience: 3+ years of experience in business analysis, process improvement, operational support, or customer experience operations.
Posting language: English
Posted: Nov 6, 2026

Original job description

Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.

WHY JOIN OUR TEAM?

At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence!

Reports to the Manager, Customer Analytics and Operational Reporting, the Business Process Analyst is responsible for assessing operational, process, and system-related issues across Customer Experience. The role evaluates business challenges, assists in identifying root causes, gathers and documents business requirements, and recommends solutions that enhance customer experience, operational efficiency, and employee effectiveness. Working closely with AMS and Customer Experience lines of business, the Business Process Analyst is responsible for issue resolution, translation of operational needs into actionable improvements while supporting the successful implementation of process and system changes.

DUTIES AND RESPONSIBILITIES

Operational Intake & Ticket Triaging

Serve as the primary intake point for operational issues, process concerns, enhancement requests, and system-related challenges.
Gather and analyze supporting evidence for completeness - including relevant screenshots, required data, and steps to recreate the issues from the business
Assess requests and tickets based on business impact, customer impact, urgency, and risk.
Monitor recurring issues and identify opportunities for permanent resolution (ie. coaching, process and/or system enhancement).

Business Analysis & Requirements

Develop plans, identify and oversee activities for assigned projects based on pre-established goals or objectives.
Gather, document, and validate business requirements for process improvements and system enhancements.
Facilitate discussions with the business and AMS to understand business needs and operational challenges.
Bridge operational and technology (AMS) teams by gathering business requirements, translating them into functional and technical specifications, and supporting the adoption of technology solutions within business processes.
Assess the impacts of proposed changes on customers, employees, processes, and systems.

Root Cause Analysis & Process Improvement

Investigate recurring operational issues and conduct root cause analysis.
Analyze data, business processes, and operational trends to identify improvement opportunities.
Develop current-state and proposed future-state process and workflow documentation.
Identify and recommend solutions that reduce operational defects, improve customer outcomes, and increase efficiency.

Solution Implementation & Testing

Support the business during testing activities for system enhancements and process changes.
Validate solutions against documented business requirements.
Coordinate stakeholder feedback and support business readiness activities.
Assist with process updates, documentation, and knowledge transfer activities.

Reporting & Governance

Analyze issue trends, operational metrics, and process performance.
Develop reports and dashboards to support decision-making and operational governance.
Track improvement initiatives, corrective actions, and realized benefits.
Present findings and recommendations to management and business stakeholders.
Other duties as required may be considered part of these responsibilities.

KEY SKILLS & QUALIFICATIONS

Strong skills in mapping business processes with technical requirements
Demonstrate strong analytical and problem-solving skills to assess operational, process, and system-related issues and identify root causes.
Effectively manage both day-to-day operational support activities and proactive process improvement initiatives.
Gather, document, and translate business and technical requirements into actionable solutions while bridging communication between business and technology teams.
Leverage data, reporting, and trend analysis to identify risks, recurring issues, and opportunities to improve customer and operational outcomes.
Develop and maintain process documentation, workflows, business requirements, and operational procedures.
Support the implementation of business and system changes through testing, validation, user engagement, and change support activities.
Demonstrate a continuous improvement mindset by recommending and driving solutions that enhance customer experience, employee effectiveness, and operational efficiency.
Ability to exercise independent judgment and perform duties with minimal supervision.
Proficient in Microsoft Office applications (Microsoft Word, Excel, Outlook, Teams, Power Point, PowerBI).
Demonstrated ability to work collaboratively across external, union and non-union teams.

MINIMUM REQUIREMENTS

Post-secondary diploma or degree in business, information technology, or a related field, or equivalent combination of education and experience.
3+ years of experience in business analysis, process improvement, operational support, or customer experience operations.
Experience gathering and documenting business and technical (SAP ISU) requirements
Experience supporting projects, system enhancements, or process improvement initiatives.
Advanced Excel, PowerPoint and Power BI skills.
Python and SQL experience preferred.
SAP experience strongly preferred, including exposure to SAP-ISU.

Non-Union:

Compensation Package: $84,800,.00 - $106,000.00 CAD annually + Competitive Bonus + Benefits + OMERS Pension Plan

The above range reflects the reasonable estimate for the position at the time of posting. Within the range, hiring compensation will be determined based on relevant qualifications, experience, skillset, education/ training, and other organizational needs.

Note: This posting is for one (1) new position.

Our Commitment to Diversity, Equity, Inclusion and Belonging:

Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.

Elexicon Energy is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please email us at HR@elexiconenergy.com and we will work to meet your needs.

We thank all applicants; however, only those to be considered will be contacted.

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More about this job

Responsibilities

The Business Process Analyst is responsible for assessing operational, process, and system-related issues to identify root causes and recommend improvements. They bridge the gap between business and technology teams by gathering requirements and supporting the implementation of process and system changes.

Requirements

Candidates must have a post-secondary diploma or degree in business or IT and at least 3 years of experience in business analysis or operational support. Proficiency in Microsoft Office, Power BI, and experience with SAP ISU are required, with SQL and Python skills preferred.

Skills

Business analysis
Process improvement
Operational support
Root cause analysis
Requirements gathering
Data analysis
Workflow documentation
System enhancement
Stakeholder management
Reporting
Microsoft Office
PowerBI
SQL
Python
SAP ISU
Technical specifications

Benefits

Competitive bonus
Benefits
OMERS pension plan

Visa sponsorship

Not detected in the job text

Keywords

Business Process Analyst
Operational Efficiency
Customer Experience
Root Cause Analysis
Business Requirements
System Enhancements
Process Mapping
Data Analysis
Reporting
Governance
Microsoft Office
PowerBI
SQL
Python
SAP ISU
Operational Support
Change Management
Workflow Documentation
Stakeholder Engagement
Continuous Improvement
Electricity Distributor
Energy Sector

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