Jobs in Canada

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Added 4 mins ago
IH
Health Authority Medical Advisory Committee (HAMAC) Coordinator
Interior Health Authority
BC · British Columbia, Canada
- Full-time
…minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other…
Added 4 mins ago
N
Content Coordinator, French (Freelancer)
Nelson
Canada
- Temporary
Behind this work is a team of passionate, collaborative, and forward-thinking people who care about making a difference in Canadian education. We're always looking for curious, creative…
Added 4 mins ago
N
Scrum Master (Freelancer)
Nelson
Canada
- Temporary
The Scrum Master (SM) is a project manager with experience running projects using the Scrum framework. The SM is responsible for day-to-day leadership and project management of digital…
Added 4 mins ago
E–
Bilingual Talent Acquisition Specialist
Executrade – Your Recruitment Specialists
AB · Edmonton, AB
- Full-time
As a Bilingual Talent Acquisition Specialist, you will help our client find, engage and hire great people in both English and French. You will manage end-to-end recruitment cycles, build…
Added 5 mins ago
IH
Health Equity Lead
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- Full-time
…respecting Indigenous knowledge and holding space for the voices of people who experience…
Added 5 mins ago
FP
Machine - Lead
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- $23.14 CAD / hour
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Added 34 mins ago
WC
(CAN) Asset Protection Associate FT
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- Full-time
…and teamwork, the Asset Protection Associate helps protect people, merchandise, and the overall shopping…
Added 34 mins ago
IP
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- Full-time
You are an ambitious, self-motivated, and confident professional with the experience to support the delivery of complex, technical, and time-sensitive projects while bringing stakeholders…
Added 34 mins ago
S
Product Manager
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- Full-time
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Added 34 mins ago
CR
Recreation Manager
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- Full-time
Competitive Compensation Package: As an Active Living Manager, you will enjoy a lucrative compensation package. We offer a competitive salary that reflects your experience and expertise and…
Added 34 mins ago
DH
Director of Sales & Marketing
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- Full-time
…Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional…
Added 34 mins ago
TS
Social Services Manager I - NU
The Salvation Army in Canada
Saskatoon, SK
- $52,520 to $66,000 CAD / year
- Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 34 mins ago
HH
Fredericton Chief Power Engineer 1 (2001) PCN 1155658
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Must hold a valid 3rd class power engineer’s license in accordance with the Boiler and Pressure Vessel Act · Must have two years of related experience
Added 34 mins ago
GD
IT Infrastructure Area Manager
General Dynamics Land Systems–Canada
London, ON
- Full-time
We are seeking an IT Infrastructure Area Manager to lead a high-performing team responsible for the day-to-day delivery, reliability, and continuous improvement of our IT infrastructure. In…
Added 34 mins ago
FO
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London, ON
- Full-time
Build strong partnerships with business leaders to influence sound people decisions and support organizational goals.
Added 34 mins ago
FC
Linehaul Manager
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Winnipeg, MB
- Full-time
Additional Details: Note: This position is based in the Winnipeg, MB area and successful candidate must reside/be willing to move there
Added 34 mins ago
SE
Senior Field Service Representative - Secure power cooling
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Milton, ON
- $91,200 to $136,800 CAD / year
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…responsible company that fosters the development of all its people around the world as Senior Service Representative I – Secure Power Cooling . Every day, we empower employees to achieve…
Added 34 mins ago
ND
Paid Media Strategist
NP Digital
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $90,000 CAD / year
- Full-time
Applicants must reside and be authorized to work in Canada
Added 35 mins ago
A
Project Management Manager – (SC&E)
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- Full-time
…talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s…
Added 35 mins ago
A
Supply Chain & Engineering – Manager, Warehousing Functional Lead (WMS & Distribution Center Operations)
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- Full-time
Minimum of 7 years of experience in distribution center operations, WMS implementation, or supply chain technology delivery, including at least 4 years in a hands-on WMS functional lead or…
Added 35 mins ago
A
Associate Creative Director, Copy - Pharma
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Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
…capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and…
Added 35 mins ago
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Customer Experience Associate
TD
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A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Added 35 mins ago
FC
Manager, Architecture
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- Full-time
The Manager, Architecture reports to the Vice President, AI and is responsible for leading the enterprise, domain and solution architecture teams supporting Fidelity Investments Canada. The…
Added 49 mins ago
BP
Assistant Kitchen Manager
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- Full-time
…employees. They are responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. They also…
Added 49 mins ago
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Retail Store Manager
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Elexicon Energy Inc.

Business Process Analyst

Ajax, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 20, 2026
Experience: 3+ years of experience in business analysis, process improvement, operational support, or customer experience operations.
Posting language: English
Posted: Nov 6, 2026

Original job description

Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.

WHY JOIN OUR TEAM?

At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence!

Reports to the Manager, Customer Analytics and Operational Reporting, the Business Process Analyst is responsible for assessing operational, process, and system-related issues across Customer Experience. The role evaluates business challenges, assists in identifying root causes, gathers and documents business requirements, and recommends solutions that enhance customer experience, operational efficiency, and employee effectiveness. Working closely with AMS and Customer Experience lines of business, the Business Process Analyst is responsible for issue resolution, translation of operational needs into actionable improvements while supporting the successful implementation of process and system changes.

DUTIES AND RESPONSIBILITIES

Operational Intake & Ticket Triaging

Serve as the primary intake point for operational issues, process concerns, enhancement requests, and system-related challenges.
Gather and analyze supporting evidence for completeness - including relevant screenshots, required data, and steps to recreate the issues from the business
Assess requests and tickets based on business impact, customer impact, urgency, and risk.
Monitor recurring issues and identify opportunities for permanent resolution (ie. coaching, process and/or system enhancement).

Business Analysis & Requirements

Develop plans, identify and oversee activities for assigned projects based on pre-established goals or objectives.
Gather, document, and validate business requirements for process improvements and system enhancements.
Facilitate discussions with the business and AMS to understand business needs and operational challenges.
Bridge operational and technology (AMS) teams by gathering business requirements, translating them into functional and technical specifications, and supporting the adoption of technology solutions within business processes.
Assess the impacts of proposed changes on customers, employees, processes, and systems.

Root Cause Analysis & Process Improvement

Investigate recurring operational issues and conduct root cause analysis.
Analyze data, business processes, and operational trends to identify improvement opportunities.
Develop current-state and proposed future-state process and workflow documentation.
Identify and recommend solutions that reduce operational defects, improve customer outcomes, and increase efficiency.

Solution Implementation & Testing

Support the business during testing activities for system enhancements and process changes.
Validate solutions against documented business requirements.
Coordinate stakeholder feedback and support business readiness activities.
Assist with process updates, documentation, and knowledge transfer activities.

Reporting & Governance

Analyze issue trends, operational metrics, and process performance.
Develop reports and dashboards to support decision-making and operational governance.
Track improvement initiatives, corrective actions, and realized benefits.
Present findings and recommendations to management and business stakeholders.
Other duties as required may be considered part of these responsibilities.

KEY SKILLS & QUALIFICATIONS

Strong skills in mapping business processes with technical requirements
Demonstrate strong analytical and problem-solving skills to assess operational, process, and system-related issues and identify root causes.
Effectively manage both day-to-day operational support activities and proactive process improvement initiatives.
Gather, document, and translate business and technical requirements into actionable solutions while bridging communication between business and technology teams.
Leverage data, reporting, and trend analysis to identify risks, recurring issues, and opportunities to improve customer and operational outcomes.
Develop and maintain process documentation, workflows, business requirements, and operational procedures.
Support the implementation of business and system changes through testing, validation, user engagement, and change support activities.
Demonstrate a continuous improvement mindset by recommending and driving solutions that enhance customer experience, employee effectiveness, and operational efficiency.
Ability to exercise independent judgment and perform duties with minimal supervision.
Proficient in Microsoft Office applications (Microsoft Word, Excel, Outlook, Teams, Power Point, PowerBI).
Demonstrated ability to work collaboratively across external, union and non-union teams.

MINIMUM REQUIREMENTS

Post-secondary diploma or degree in business, information technology, or a related field, or equivalent combination of education and experience.
3+ years of experience in business analysis, process improvement, operational support, or customer experience operations.
Experience gathering and documenting business and technical (SAP ISU) requirements
Experience supporting projects, system enhancements, or process improvement initiatives.
Advanced Excel, PowerPoint and Power BI skills.
Python and SQL experience preferred.
SAP experience strongly preferred, including exposure to SAP-ISU.

Non-Union:

Compensation Package: $84,800,.00 - $106,000.00 CAD annually + Competitive Bonus + Benefits + OMERS Pension Plan

The above range reflects the reasonable estimate for the position at the time of posting. Within the range, hiring compensation will be determined based on relevant qualifications, experience, skillset, education/ training, and other organizational needs.

Note: This posting is for one (1) new position.

Our Commitment to Diversity, Equity, Inclusion and Belonging:

Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.

Elexicon Energy is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please email us at HR@elexiconenergy.com and we will work to meet your needs.

We thank all applicants; however, only those to be considered will be contacted.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Business Process Analyst is responsible for assessing operational, process, and system-related issues to identify root causes and recommend improvements. They bridge the gap between business and technology teams by gathering requirements and supporting the implementation of process and system changes.

Requirements

Candidates must have a post-secondary diploma or degree in business or IT and at least 3 years of experience in business analysis or operational support. Proficiency in Microsoft Office, Power BI, and experience with SAP ISU are required, with SQL and Python skills preferred.

Skills

Business analysis
Process improvement
Operational support
Root cause analysis
Requirements gathering
Data analysis
Workflow documentation
System enhancement
Stakeholder management
Reporting
Microsoft Office
PowerBI
SQL
Python
SAP ISU
Technical specifications

Benefits

Competitive bonus
Benefits
OMERS pension plan

Visa sponsorship

Not detected in the job text

Keywords

Business Process Analyst
Operational Efficiency
Customer Experience
Root Cause Analysis
Business Requirements
System Enhancements
Process Mapping
Data Analysis
Reporting
Governance
Microsoft Office
PowerBI
SQL
Python
SAP ISU
Operational Support
Change Management
Workflow Documentation
Stakeholder Engagement
Continuous Improvement
Electricity Distributor
Energy Sector

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Jobs in Canada