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Added 10 mins ago
TC
Service Advisor
Toromont Cat
Sudbury, ON
- Full-time
Toromont Cat is looking for a Service Advisor to join our team in Sudbury! This position will provide technical direction and accountability for scheduling all equipment repairs with both…
Added 10 mins ago
TC
Service Advisor - Mining
Toromont Cat
Sudbury, ON
- Full-time
Toromont Cat is looking for a Service Advisor-Mining to join our team in Sudbury! This position will provide technical direction and accountability for scheduling all equipment repairs with…
Added 10 mins ago
TC
Hose Technician
Toromont Cat
Sudbury, ON
- Full-time
…record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around…
Added 10 mins ago
MO
Operations Specialist
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
…programs with the most efficient transaction process and superior customer service. With the largest direct sales force within the Canadian market, it’s no wonder our customer service is…
Added 10 mins ago
AI
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Ainsworth Inc
Mississauga, ON
- Full-time
Clearly communicate technical findings, recommendations, and solutions to clients and internal teams.
Added 10 mins ago
IF
IT Technician,
iA Financial Group
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- Full-time
Is recognized for providing excellent customer service, building strong relationships, collaborating effectively and demonstrating a commitment to continuous improvement, both in person and…
Added 10 mins ago
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Sr Sales Analyst - Walmart
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- Full-time
The Sr. Sales Analyst owns the end-to-end customer order process, from order receipt through fulfillment and delivery, with a focus on achieving “The Perfect Order.” This role proactively…
Added 10 mins ago
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SAM Planner
Halifax
Goffs, NS
- Full-time
…and promote the region’s largest airport. Whether you're a customer service representative, an electrician, or a member of our management team, you'll play a crucial role on our team and as…
Added 10 mins ago
N
Lead VFX Arist | Chef.fe d’équipe VFX
NBCUniversal
Montreal, QC
- Full-time
…Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television…
Added 10 mins ago
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Principal VFX Artist | Artiste Principal.e VFX
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Montreal, QC
- Full-time
…Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television…
Added 10 mins ago
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Principal Lighting Artist | Artiste Principal.e Éclairage
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Montreal, QC
- Full-time
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Added 10 mins ago
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Modeler (Vegetation & Organic) | Modeleur.se (Végétation & Organique)
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Montreal, QC
- Full-time
…Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television…
Added 10 mins ago
D
Technical Support Analyst, Tier 1
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Remote, Canada
- $40,900 to $54,500 CAD / year
- Full-time
- Remote
As a Technical Support Analyst at Docebo, you will be the frontline champion and trusted platform expert empowering global organizations to unlock the full potential of AI-powered learning.…
Added 10 mins ago
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VP of Services, Customer Success & Support
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Remote, Canada
- $570,000 to $675,000 CAD / year
- Full-time
- Remote
Cohere seeks an experienced and passionate VP of Services, Customer Success & Support to lead our Customer Success and Support teams. In this role, you will be responsible for leading and…
Added 10 mins ago
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- Full-time
…Finance and Procurement (AFP) delivery model. The role oversees technical and design services throughout the project lifecycle to ensure designs are compliant, safe, constructible, and…
Added 10 mins ago
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Supervisor - Care Access Team - Ottawa
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- Full-time
…tools, training, and guidance needed to deliver exceptional service. This role focuses on enhancing team performance through ongoing coaching, mentoring, and support. The Supervisor also…
Added 10 mins ago
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- Full-time
…response, Microsoft Defender, and endpoint security tools. Lead technical containment, eradication, and recovery during security incidents, preserving evidence and documenting findings and…
Added 10 mins ago
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Summer Student, Information Systems - Systems Developer
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PETRONAS Canada is a great place to launch a career that is enriched with knowledge, technical skills and mentorship. Our summer student program provides an opportunity to experience…
Added 10 mins ago
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Associate IT Business Analyst
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Added 10 mins ago
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Administrator Support
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- $40 to $50 CAD / hour
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Offer responsive customer service to internal stakeholders, addressing questions, resolving minor issues, and escalating concerns when necessary.
Added 25 mins ago
TS
ITSM Analyst
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Monitor request queues, service performance, and process compliance to drive timely resolution, improve customer experience, and maintain adherence to established standards and SLAs.
Added 25 mins ago
E
Technical Customer Support
EagleBurgmann
AB · Edmonton, AB
- $40.5 to $42 CAD / hour
- Full-time
Analyzing technical information to provide adequate solutions to the client’s sealing needs. Make recommendations for seal types, materials, and sealing systems.
Added 25 mins ago
TR
Marketing And Communications Coordinator
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- Full-time
…accurate, consistent, and aligned with operational and guest-service…
Added 25 mins ago
MO
Operations Specialist
Meridian OneCap Credit Corp.
Toronto, ON
- Full-time
…programs with the most efficient transaction process and superior customer service. With the largest direct sales force within the Canadian market, it’s no wonder our customer service is…
Added 25 mins ago
E
Technical Customer Support
EagleBurgmann
Milton, ON
- $38 to $40 CAD / hour
- Full-time
Analyzing technical information to provide adequate solutions to the client’s sealing needs. Make recommendations for seal types, materials, and sealing systems.

Elexicon Energy Inc.

Business Process Analyst

Ajax, ON, Canada

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Job details

Apply by: Nov 20, 2026
Experience: 3+ years of experience in business analysis, process improvement, operational support, or customer experience operations.
Posting language: English
Posted: Nov 6, 2026

Original job description

Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.

WHY JOIN OUR TEAM?

At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence!

Reports to the Manager, Customer Analytics and Operational Reporting, the Business Process Analyst is responsible for assessing operational, process, and system-related issues across Customer Experience. The role evaluates business challenges, assists in identifying root causes, gathers and documents business requirements, and recommends solutions that enhance customer experience, operational efficiency, and employee effectiveness. Working closely with AMS and Customer Experience lines of business, the Business Process Analyst is responsible for issue resolution, translation of operational needs into actionable improvements while supporting the successful implementation of process and system changes.

DUTIES AND RESPONSIBILITIES

Operational Intake & Ticket Triaging

Serve as the primary intake point for operational issues, process concerns, enhancement requests, and system-related challenges.
Gather and analyze supporting evidence for completeness - including relevant screenshots, required data, and steps to recreate the issues from the business
Assess requests and tickets based on business impact, customer impact, urgency, and risk.
Monitor recurring issues and identify opportunities for permanent resolution (ie. coaching, process and/or system enhancement).

Business Analysis & Requirements

Develop plans, identify and oversee activities for assigned projects based on pre-established goals or objectives.
Gather, document, and validate business requirements for process improvements and system enhancements.
Facilitate discussions with the business and AMS to understand business needs and operational challenges.
Bridge operational and technology (AMS) teams by gathering business requirements, translating them into functional and technical specifications, and supporting the adoption of technology solutions within business processes.
Assess the impacts of proposed changes on customers, employees, processes, and systems.

Root Cause Analysis & Process Improvement

Investigate recurring operational issues and conduct root cause analysis.
Analyze data, business processes, and operational trends to identify improvement opportunities.
Develop current-state and proposed future-state process and workflow documentation.
Identify and recommend solutions that reduce operational defects, improve customer outcomes, and increase efficiency.

Solution Implementation & Testing

Support the business during testing activities for system enhancements and process changes.
Validate solutions against documented business requirements.
Coordinate stakeholder feedback and support business readiness activities.
Assist with process updates, documentation, and knowledge transfer activities.

Reporting & Governance

Analyze issue trends, operational metrics, and process performance.
Develop reports and dashboards to support decision-making and operational governance.
Track improvement initiatives, corrective actions, and realized benefits.
Present findings and recommendations to management and business stakeholders.
Other duties as required may be considered part of these responsibilities.

KEY SKILLS & QUALIFICATIONS

Strong skills in mapping business processes with technical requirements
Demonstrate strong analytical and problem-solving skills to assess operational, process, and system-related issues and identify root causes.
Effectively manage both day-to-day operational support activities and proactive process improvement initiatives.
Gather, document, and translate business and technical requirements into actionable solutions while bridging communication between business and technology teams.
Leverage data, reporting, and trend analysis to identify risks, recurring issues, and opportunities to improve customer and operational outcomes.
Develop and maintain process documentation, workflows, business requirements, and operational procedures.
Support the implementation of business and system changes through testing, validation, user engagement, and change support activities.
Demonstrate a continuous improvement mindset by recommending and driving solutions that enhance customer experience, employee effectiveness, and operational efficiency.
Ability to exercise independent judgment and perform duties with minimal supervision.
Proficient in Microsoft Office applications (Microsoft Word, Excel, Outlook, Teams, Power Point, PowerBI).
Demonstrated ability to work collaboratively across external, union and non-union teams.

MINIMUM REQUIREMENTS

Post-secondary diploma or degree in business, information technology, or a related field, or equivalent combination of education and experience.
3+ years of experience in business analysis, process improvement, operational support, or customer experience operations.
Experience gathering and documenting business and technical (SAP ISU) requirements
Experience supporting projects, system enhancements, or process improvement initiatives.
Advanced Excel, PowerPoint and Power BI skills.
Python and SQL experience preferred.
SAP experience strongly preferred, including exposure to SAP-ISU.

Non-Union:

Compensation Package: $84,800,.00 - $106,000.00 CAD annually + Competitive Bonus + Benefits + OMERS Pension Plan

The above range reflects the reasonable estimate for the position at the time of posting. Within the range, hiring compensation will be determined based on relevant qualifications, experience, skillset, education/ training, and other organizational needs.

Note: This posting is for one (1) new position.

Our Commitment to Diversity, Equity, Inclusion and Belonging:

Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.

Elexicon Energy is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please email us at HR@elexiconenergy.com and we will work to meet your needs.

We thank all applicants; however, only those to be considered will be contacted.

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More about this job

Responsibilities

The Business Process Analyst is responsible for assessing operational, process, and system-related issues to identify root causes and recommend improvements. They bridge the gap between business and technology teams by gathering requirements and supporting the implementation of process and system changes.

Requirements

Candidates must have a post-secondary diploma or degree in business or IT and at least 3 years of experience in business analysis or operational support. Proficiency in Microsoft Office, Power BI, and experience with SAP ISU are required, with SQL and Python skills preferred.

Skills

Business analysis
Process improvement
Operational support
Root cause analysis
Requirements gathering
Data analysis
Workflow documentation
System enhancement
Stakeholder management
Reporting
Microsoft Office
PowerBI
SQL
Python
SAP ISU
Technical specifications

Benefits

Competitive bonus
Benefits
OMERS pension plan

Visa sponsorship

Not detected in the job text

Keywords

Business Process Analyst
Operational Efficiency
Customer Experience
Root Cause Analysis
Business Requirements
System Enhancements
Process Mapping
Data Analysis
Reporting
Governance
Microsoft Office
PowerBI
SQL
Python
SAP ISU
Operational Support
Change Management
Workflow Documentation
Stakeholder Engagement
Continuous Improvement
Electricity Distributor
Energy Sector

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