Reporting to the Manager, Billing and Revenue Management the Analyst is responsible for investigating and resolving complex billing and metering data issues that fall outside standard front-line handling, while providing recommendations to support continuous improvement of billing and metering processes. The Analyst operates with a high degree of independent judgment and minimal supervision across cross-functional initiatives spanning multiple divisions of the company. The position administers all business activities related to the execution and financial settlement of retailer transactions, including retailer settlement, reconciliation, and dispute resolution.
DUTIES AND RESPONSIBILITIES
Billing & Metering Issue Resolution
- Develop plans, identify and oversee all activities for assigned projects based on pre-established goals or objectives.
- Identify, manage and resolve complex crossed meter conditions, including mismatched meter-to-account configurations, to determine root cause and billing impact; determine the required corrective action and coordinate its completion with Metering and Billing staff.
- Investigate and resolve meter exchange errors generated in CIS during meter exchange events.
- Provide MDM/R synchronization support, identifying and resolving discrepancies between the Meter Data Management/Repository system and downstream billing systems.
- Perform issue profiling: analyze recurring billing exceptions, data quality issues, and conditions that generate exceptions to identify root causes; define and apply a structured process methodology to drive business process reengineering and reduce recurrence; document findings and resolution steps.
- Manage system update requests, including GA rate updates, FVSA, RPP, and other rate-related changes.
- Define business acceptance criteria for system enhancements, regulatory updates, and rate changes, and provide business sign-off on whether they are ready for production based on test results.
Retailer Function & Regulatory Reporting
- Own the Retailer function end-to-end, including retailer settlement, reconciliation, and resolution of financial and transactional disputes with Retailers; coordinate with unionized staff and processes involved in retailer-related workflows.
- Perform SQL queries and prepare management and statistical reports from the CIS, EBT System, Spoke and Hub to support retailer settlement and OEB regulatory filings.
- Investigate and resolve unbilled revenue report errors and outsorts, ensuring revenue is captured accurately and in the correct billing period.
- Perform monthly Class A customer updates in line with IESO and OEB requirements.
- Other duties as required may be considered part of these responsibilities.
KEY SKILLS & QUALIFICATIONS
- Strong skills in process mapping and business process development.
- Project Management skills.
- Strong analytical and investigative skills, with a demonstrated ability to trace complex billing, metering, and data issues to root cause.
- Excellent communication skills and advanced technical writing skills.
- Ability to exercise independent judgment and perform duties with minimal supervision.
- High level of business acumen and diplomacy skills.
- In-depth knowledge of the OEB Retail Settlement Code and related business practices governing Retailer settlement and transactions.
- SAP experience strongly preferred, including exposure to BPEM workflows.
- Working knowledge of Meter Data Management (MDM/MDM-R) systems and meter-to-cash processes is an asset.
- Working knowledge of the EBT System, Spoke and Hub environments, and Cognos reporting.
- Familiarity with the OEB Retail Settlement Code, Measurement Canada requirements, and IESO settlement/Class A (ICI) processes.
- Proficient in Microsoft Office applications (Microsoft Word, Microsoft Excel, Microsoft Outlook, Teams, etc.).
- Demonstrated ability to work collaboratively across both union and non-union teams.
- High attention to detail and strong documentation habits.
MINIMUM REQUIREMENTS
- Post-secondary diploma or degree in business, accounting, engineering technology, or a related field, or equivalent combination of education and experience.
- Experience in utility billing, metering, or customer information systems in an LDC or similar regulated environment.
- SAP experience strongly preferred, including exposure to BPEM workflows.
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Non-Union:
Compensation Package: $84,800,.00 - $106,000.00 CAD annually + Competitive Bonus + Benefits + OMERS Pension Plan
The above range reflects the reasonable estimate for the position at the time of posting. Within the range, hiring compensation will be determined based on relevant qualifications, experience, skillset, education/ training, and other organizational needs.
Note: This posting is for two (2) new positions.
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