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Added 1 month ago
Manager - Quality, Patient Safety and Risk - Term Full-Time Position
Yukon Hospital
Whitehorse, YT
Full-time
…health, social sciences, or a related field, five (5) years’ experience in healthcare, quality improvement/assurance, patient experience, or risk management, and demonstrated experience…
Added 3 months ago
Regional Director, Quality and Patient Safety
Vancouver Coastal Health
Vancouver, British Columbia
$66.88 to $96.14 CAD / hour
Full-time
Reporting to the Executive Director, Experience, Quality & Safety, the Regional Director, Quality & Patient Safety provides strategic and operational leadership for quality improvement,…
Added 4 months ago
Manager, Quality, Safety & Accreditation
Baycrest
Toronto, Ontario
Full-time
Grounded in the principles of the Quintuple Aim, the Manager ensures that quality and safety initiatives advance improvements in the patient and resident (client) experience, population…
Added 4 days ago
Administrative Assistant to Quality Improvement, Safety and Patient Relations Director
Nova Scotia Health and IWK Health
Amherst, NS · New Glasgow, NS · Springhill, NS · Truro, NS
…providing confidential comprehensive administrative support to the Quality Improvement, Safety & Patient Relations portfolio and the Director’s and his/her manager’s offices. The position…
Added 3 days ago
Administrative Assistant to Quality Improvement, Safety and Patient Relations Director
Nova Scotia Health Authority
Springhill, NS
Full-time
…providing confidential comprehensive administrative support to the Quality Improvement, Safety & Patient Relations portfolio and the Director’s and his/her manager’s offices. The position…
Added 18 days ago
Quality Improvement Manager
Siksika Health Services
AB
Full-time
The Quality Improvement Manager leads organizational quality, accreditation readiness, complaints management, incident management, policy governance, and compliance systems across Siksika…
Added 3 days ago
Manager Patient Access & Community Transition
Fraser Health
Surrey, BC
Full-time
The Manager, Patient Access & Community Transition provides operational oversight and management of patient access and transitions within the site, between hospitals, and between hospitals…
Added 3 days ago
Manager Patient Access & Community Transition
Fraser Health Authority
Surrey, BC
$55.25 to $79.42 CAD / hour
Full-time
The Manager, Patient Access & Community Transition provides operational oversight and management of patient access and transitions within the site, between hospitals, and between hospitals…
Added 20 days ago
Associate/ Sr Associate/ Manager - Patient Support Programs
Lilly
Toronto, ON
Full-time
Ensure PSP is run in accordance with Lilly Standards (Patient Safety, Medical Quality, Customer Experience principals, etc.) and that relevant training is provided as needed.
Added 3 months ago
Associate/ Sr Associate/ Manager - Patient Support Programs
Eli Lilly and Company
Toronto, Ontario · Ontario · CA: Toronto ON
Full-time
Ensure PSP is run in accordance with Lilly Standards (Patient Safety, Medical Quality, Customer Experience principals, etc.) and that relevant training is provided as needed.
Added 5 months ago
Manager, Patient Care Clinical Services (ED/ICU/Allied Health/IPAC)
St. Joseph's General Hospital Elliot Lake
Elliot Lake, Ontario
Full-time
St. Joseph’s General Hospital Elliot Lake (SJGHEL) is a patient focused, community driven, and quality oriented healthcare organization dedicated to providing safe, high-quality care to the…
Added 4 days ago
Intake Coordinator, Patient Care Quality Office
Vancouver Coastal Health
Vancouver, BC
$35.37 to $50.85 CAD / hour
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Added 9 days ago
Responsable principal, Assurance qualité / Senior Manager, Quality Assurance
Jubilant HollisterStier CMO
Montreal, QC
Full-time
Join a growing pharmaceutical leader where your expertise will directly influence product quality, regulatory excellence, and patient safety.
Added 8 days ago
Manager, Quality Assurance & Regulatory Affairs - Arbutus Medical
BLANKSLATE Partners
Remote, Canada
Full-time · Remote
…without introducing unnecessary complexity: protecting product quality, patient safety, and compliance while helping the organization move quickly and…
Added 1 month ago
Patient Flow Manager
Humber River Health
ON · Greater Toronto Area, ON
Other
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Added 20 days ago
Patient Care Manager (PDH) #2026-199
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Added 18 days ago
Quality Assurance Manager, Environmental Services
Vancouver Coastal Health
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Ensure the highest possible standards of cleaning for the sites and the improvement of safety and quality of care and client experience at VCH.
Added 25 days ago
Project Coordinator: Patient, Family, Caregiver Experience
University Health Network
Toronto, ON
Contract
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Added 11 days ago
Patient Flow Manager (Corporate)
Humber River Health
ON · Greater Toronto Area, ON
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…fully digital facility, is seeking a dynamic, evidenced-based Patient Flow Manager. This experienced individual will coordinate and facilitate the seamless flow of internal and external…
Added 11 days ago
Patient Flow Manager (Corporate)
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…fully digital facility, is seeking a dynamic, evidenced-based Patient Flow Manager. This experienced individual will coordinate and facilitate the seamless flow of internal and external…
Added 8 days ago
Quality Improvement Project Manager III
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Added 1 month ago
Quality Control & Assurance Manager (Relocation Assistance to Cariboo Region, BC)
Country Prime Meats Ltd.
Lac La Hache, BC
$70,000 to $90,000 CAD / year
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Added 2 months ago
Manager of Patient Activities and Volunteers - 10995
Colorado Coalition for the Homeless
Quinte West, Ontario
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The Manager of Patient Activities and Volunteers oversees patient engagement, activities, and volunteer services for the Stout Street Recuperative Care Center (SSRCC). This role develops…
Added 8 days ago
Quality Assurance Regulatory Affairs Manager
Arbutus Medical Inc.
Burnaby, BC
$115,000 to $125,000 CAD / year
Full-time
…without introducing unnecessary complexity: protecting product quality, patient safety, and compliance while helping the organization move quickly and…
Added 8 days ago
Operating Room Manager
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Eli Lilly and Company

Associate/ Sr Associate/ Manager - Patient Support Programs

Toronto, ON, Canada
ON, Canada
CA: Toronto ON, Canada

Pay: $64,870 - $137,500
Job type: Full-time
Posting language: English
Posted: Jun 12, 2026

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Original job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly has identified Patient Support Programs (“PSPs”) as one of several core capabilities needed to ensure successful launches of our products. We are investing in building a service ecosystem to discover and respond to the individual holistic needs of our patients.

Through authentic one-to-one relationships, we seek to create an invaluable resource for patients and build the trust necessary to deliver the meaningful experiences inherent in the promise of our brands and of Lilly.

Reporting to the Lilly Canada PSP Lead, this role will be responsible for the development of strategy and operational implementation supporting one or more PSPs. As a member of Lilly’s PSP team, the successful candidate will also provide consultation and support across brands and business units. This role will work closely and collaboratively with internal and external stakeholders, including HCPs, vendors and other cross-functional team members (Marketing, Medical, Market Access, Government Affairs, Legal, Ethics & Compliance, Patient Safety, Privacy, IT, Finance, etc.) to deliver meaningful customer experiences.

Candidates must be comfortable with working in an ambiguous environment and implementing change as well as embrace the opportunity to shape an area of strategic importance for Lilly, all while keeping the patient at the center of everything we do.

Position may require up to 10% travel across geography.

This role is determined to be a flexible worker, where on-site presence in the Toronto office is expected to be 10 days per month, as determined by your manager and business needs.

At Lilly Canada, there are three levels available based on the candidates experience, background, and qualifications. For transparency, the ranges for this position are:

Associate: $63,000 - $92,400

Sr Associate: $83,250 - $122,100

Manager: $93,750 - $137,500

This role is eligible for additional forms of compensation, such as participation in the Lilly Bonus Program.

This posting is for an existing vacancy.

Responsibilities:

PSP Strategy Development & Program Design:

Work with brand teams to identify patients’ needs, understand customers’ expectations and ensure competitive landscape assessment.
Co-development of our overarching PSP strategy based on the needs/expectations of our customers and aligned with global design principles, the brand team guidance and local brand team leadership.
Bring expertise in requirements that are specific to PSP design & implementation in Canada and to our Business Units
Co-lead the cross functional team (brand, medical, IT, patient safety, quality, supply chain, legal, ethics & compliance, market access, government affairs, finance, etc.) to design all details/offerings of the program and ensure governance approval.
Collaborate with the cross-functional team to define capabilities and required resources for a successful launch.

Existing PSP Ongoing Monitoring & Oversight:

Champion quality in the delivery of existing PSPs to continuously improve and streamline our existing PSP.
Act as conduit between Lilly and PSP vendor managing the interactions with patients to ensure timely issues resolutions.
Collaborate with our PSP vendors to and ensure we are delivering on the customer experience, that we are continually adjusting to the dynamics of the market and that we adopt an innovative mindset.
Conduct regular meetings and Cross Functional Quarterly Business Unit Review to ensure adherence to our Key Performance Indicators (KPI) and efficiency in the delivery of our programs.
Conduct regular call monitoring and review of customer surveys and share proactively with cross functional brand.
Work proactively with the cross functional brand team to review customer feedback & leverage environment insights to ensure our programs continue to be a valuable resource to our patients and HCP.
Ensure PSP is run in accordance with Lilly Standards (Patient Safety, Medical Quality, Customer Experience principals, etc.) and that relevant training is provided as needed.
Lead the budgeting, financial tracking to ensure adherence to contracts with our vendors.

Key Member of PSP Team:

Be part of the PSP team, working collaboratively with PSP owners and sharing learnings to enhance the overall PSP capabilities at Lilly Canada and ensure we deliver best in class PSPs across all of our brands.
Participate regularly with the PSP working sessions, formal PSP Governance reviews, and full PSP quarterly review to ensure the PSP team is delivering on the high standards that we have committed to.

Requirements:

3+ years of Patient Support Program management experience within the pharmaceutical industry and/or 5+ years of relevant experience (market access, brand management, operations, etc.)

Additional preferences:

Knowledge of reimbursement policies and practices in private and public sectors is preferred.
Capabilities in budget management
Demonstrated experience in data analysis and reporting.
Comfort in leveraging CRM platforms to monitor program performance.
University Degree, MBA preferred.
Extensive experience in Project Management
Ability to work on complex project/problems in a dynamic environment; coordinate a complex implementation plan; Analytical and process skills, and experience with project management tools.
Demonstrated ability to manage multiple teams, tasks, timelines, and dependencies and proactively managing interaction and communication with stakeholders, expectations, capturing feedback, mitigation plans.
Customer facing experience required with an unwavering commitment to creating exceptional experiences for our customers.
Expertise in collaborating effectively across business units, functional departments and external vendors.
Bilingual in English and French is an asset.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$64,870 - $137,500

Full-time equivalent employees may also be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a pension plan; vacation benefits; eligibility for healthcare benefits; flexible benefits (if applicable) life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly

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More about this job

Responsibilities

Develop and implement strategies for Patient Support Programs (PSPs) to enhance customer experiences and product launches. Monitor existing programs through vendor management, KPI tracking, and cross-functional collaboration to ensure quality and compliance.

Requirements

Requires 3+ years of PSP management in pharma or 5+ years of relevant experience in market access or brand management. A university degree is required, with an MBA preferred and a strong background in project management and data analysis.

Skills

Project Management
Budget Management
Data Analysis
CRM Platforms
Stakeholder Management
Cross-functional Collaboration
Strategic Planning
Operational Implementation
Market Access
Reimbursement Policies
KPI Monitoring

Benefits

Bonus Program
Pension Plan
Vacation Benefits
Healthcare Benefits
Flexible Benefits
Life Insurance
Death Benefits
Time Off
Leave Of Absence Benefits
Employee Assistance Program
Fitness Benefits
Employee Clubs And Activities

Visa sponsorship

Not detected in the job text

Keywords

Patient Support Programs
Pharmaceutical Industry
Market Access
Brand Management
CRM
KPI
Governance
Reimbursement
Project Management Tools
HCP
Patient Safety
Compliance
Vendor Management
Canada Healthcare

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