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Added 11 mins ago
ES
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Elite Spa Group

Spa Coordinator

St. Catharines, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 8, 2026
Posting language: English
Posted: Nov 8, 2026

Original job description

Company Description Elite Spa Group is dedicated to the transformative power of relaxation and self-care, creating welcoming spaces where guests can unwind and recharge. Our spas are carefully designed as sanctuaries that rejuvenate mind, body, and spirit through high-quality treatments and personalized service. Team members are encouraged to deliver thoughtful, attentive experiences that help clients feel restored and valued. Elite Spa Group promotes a supportive workplace culture focused on wellness, professionalism, and exceptional guest care.

Role Description The Spa Coordinator is a full-time, on-site role based in St. Catharines, ON. This position is responsible for welcoming guests, managing the front desk, and ensuring a smooth flow of appointments and spa services throughout the day. Daily tasks include scheduling and confirming appointments, answering phone and email inquiries, processing payments, and maintaining accurate guest records. The Spa Coordinator supports spa staff by coordinating treatment rooms, updating schedules, and communicating guest needs. This role also involves addressing guest concerns, providing knowledgeable information about services and products, and helping maintain a clean, calm, and professional reception area.

Qualifications

Strong customer service and communication skills, with the ability to engage guests in a warm, professional manner.
Experience with appointment scheduling and receptionist duties, including managing calendars and coordinating guest flow.
Professional phone etiquette and comfort handling multiple calls, inquiries, and messages efficiently.
Organizational skills, attention to detail, and basic proficiency with scheduling or point-of-sale software.
Ability to work on-site full time, including evenings and weekends as needed, and remain calm in a fast-paced environment.
Previous experience in hospitality, spa, wellness, or a customer-facing role is an asset.
High school diploma or equivalent; additional training in business, hospitality, or administration is beneficial.

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More about this job

Responsibilities

Welcome guests and manage reception, appointments, inquiries, payments, and guest records. Coordinate treatment rooms and schedules, communicate guest needs to spa staff, address concerns, and maintain a clean, calm reception area.

Requirements

Requires strong customer service, communication, organization, and attention to detail, along with experience in scheduling or receptionist duties and basic proficiency with scheduling or point-of-sale software. A high school diploma or equivalent is required; hospitality, spa, wellness, or customer-facing experience and additional business, hospitality, or administration training are assets.

Skills

Customer Service
Communication
Appointment Scheduling
Receptionist Duties
Calendar Management
Guest Coordination
Phone Etiquette
Organization
Attention To Detail
Scheduling Software
Point-Of-Sale Software
Payment Processing
Guest Relations
Problem Resolution
Treatment Room Coordination

Visa sponsorship

Not detected in the job text

Keywords

Spa
Wellness
Guest Care
Front Desk
Appointment Scheduling
Appointment Confirmation
Calendar Management
Receptionist Duties
Phone Inquiries
Email Inquiries
Payment Processing
Guest Records
Treatment Room Coordination
Schedule Updates
Guest Concerns
Service Information
Product Information
Scheduling Software
Point-Of-Sale Software
Hospitality
Customer Service
Reception Area Maintenance

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