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Added 3 mins ago
Coordonnateur Avion / Aircraft Coordinator (Quart fin de semaine)
Airbus
Montreal, QC · Mirabel, QC
Full-time
The A220 Commercial Aircraft Program is seeking an Aircraft Coordinator to join our Method Support team based in Mirabel (Quebec, Canada).
Added 18 mins ago
Resident Services Coordinator
Hazelview Properties
Toronto, ON
Full-time
The Resident Services Coordinator is the primary tenant-facing representative of the building, responsible for delivering an exceptional resident experience from move-in to move-out.…
Added 18 mins ago
Operations Support Coordinator
Safe Fleet
Oshawa, ON
Full-time
We are seeking a highly organized and detail-oriented Administrative Coordinator to oversee the creation, tracking, prioritization, and completion of work orders while coordinating vehicle…
Added 31 mins ago
Delivery Service Specialist
Metro Supply Chain
Rimouski, QC
Full-time
Work with Customer Service and the Logistics Coordinator to return damaged or stale dated product not accepted at the retail location, and transport the unaccepted product back to the DC,…
Added 47 mins ago
Business Operations Coordinator
The Skyline Group of Companies
Guelph, ON
Full-time
…Business Operations team for the position of Business Operations Coordinator located at our office in Guelph,…
Added 1 hour ago
Operations Coordinator
South End Partners
Toronto, ON
Full-time
We're looking for a motivated, driven and highly organized Operations Coordinator to join our high-performance team. This role sits at the center of the firm: supporting active search…
Added 1 hour ago
Field Coordinator
EBC Inc.
Mississauga, ON
We are looking for a field coordinator to work on an important ICI project in North York!
Added 1 hour ago
Talent Acquisition and Retention Coordinator
Georgian Bay General Hospital
Midland, ON
$36.91 to $39.97 CAD / hour
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…professional to join our team as a Talent Acquisition and Retention Coordinator to help attract, select and onboard talented individuals who lead with empathy, embrace innovation, and are…
Added 2 hours ago
Senior Development Coordinator, Western Canada
Choice Properties
Vancouver, BC
Full-time
Position Title: Senior Development Coordinator, Western Canada
Added 2 hours ago
Coordinator, Data & Innovation
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Vancouver, BC
$67,100 CAD / year
Full-time
The Coordinator, Data & Innovation supports the Information Technology team by improving how Vancouver Foundation uses data and AI across the organization. Reporting to the Senior Manager,…
Added 2 hours ago
Export Operations Coordinator
Traffic Tech Inc.
Toronto, ON
Working out of our Toronto office, we are looking for our next Export Coordinator who is responsible for making sure the movement of freight across the globe is coordinated and executed…
Added 3 hours ago
Coordonnateur(trice) des opérations et de la logistique / Operations & Logistics Coordinator
Systemex Industries Conseils
Montreal, QC
Contract
Added 3 hours ago
Manufacturing Team Lead
GeoSpectrum Technologies, Inc
Dartmouth, NS
Full-time
The core responsibilities of the Manufacturing Team Lead is to build on the responsibilities of the Coordinator role.
Added 3 hours ago
Coordonnateur(trice) des opérations et de la logistique / Operations & Logistics Coordinator
Systemex
Montreal, QC
Contract · Temporary
Added 3 hours ago
Production Receiving Coordinator
Radwell International
Stoney Creek, CA-ON
Other
Good problem-solving skills with the ability to recognize issues and communicate them to the appropriate personnel for resolution.
Added 3 hours ago
Production Receiving Coordinator
Radwell International
Hamilton, Ontario
Good problem-solving skills with the ability to recognize issues and communicate them to the appropriate personnel for resolution.
Added 5 hours ago
Registered Nurse, CCU, ICU, Cardiac Stepdown, High Acuity, CSICU- Surrey Memorial Hospital
Fraser Health
Surrey, BC
Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 5 hours ago
Recreation Therapist - Chenchenstway (Burnaby)
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Burnaby, BC
…residents. Works in close collaboration with the Recreation Coordinator in program…
Added 6 hours ago
Spa Experience Coordinator
Fairmont Hotels & Resorts
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Full-time
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Spa Experience Coordinator. As a Spa Experience Coordinator at Fairmont Jasper Park Lodge,…
Added 7 hours ago
Executive Administrative Assistant, SOO & Corridor Lead Office
Alberta Health Services
Fort McMurray, AB
Full-time
…Executive Administrative Assistant, you will be more than a coordinator of schedules and meetings; you will be a trusted partner to senior leadership, helping drive priorities forward and…
Added 7 hours ago
Unit Supplies Coordinator - Patient Care Supply
Shared Health-Soins Communs
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Full-time
Excellent interpersonal and problem-solving skills required as well as the ability to take initiative and work independently with minimal supervision.
Added 8 hours ago
Recruitment Coordinator
Stepwest
Vancouver, BC
Full-time
The Recruitment Coordinator plays a key role in managing the participant journey across Stepwest’s hospitality work experience programs. Reporting to the Hospitality Placement Manager, this…
Added 10 hours ago
Fire Operations Support Coordinator
Radius Fire Protection
Richmond, BC
Full-time
As our Fire Operations Support Coordinator, you will play a key role in turning completed work into accurate and timely invoices. With approximately 60% of your role focused on billing and…
Added 10 hours ago
Commercial Coordinator- Large/ Major Projects
Eaton Corporation
Burlington, ON
Full-time
Eaton’s Electrical sector is currently seeking a Commercial Coordinator to join our EatonCare team. This hybrid position is based at our Burlington, ON facility and offers benefits from day…
Added 11 hours ago
Nursing Resource Coordinator (N4) - Access Winnipeg West
Winnipeg Regional Health Authority
Winnipeg, MB
Exceptional organizational and problem-solving skills.

EllisDon

Customer Service Coordinator

ON, Canada
Mississauga, ON, L4Y 1M4, Canada

Pay: The hourly rate for this role is $26.00/hour
Job type: Full-time
Experience: You have 1+ years of experience in a customer service role.
Posting language: English
Posted: Sep 29, 2026

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Original job description

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Thinking about a change? Join EllisDon!

We recognize that the construction industry is changing at a rapid pace, and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a diverse bunch.

Above all, we are a group of individuals with unique experiences and at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon’s purpose is to provide people with similar values the opportunity to achieve their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

In case you’re curious, here’s what the industry thinks of us and some of the impacts we've made to the communities we work in, and our latest Impact report.

You as a “Customer Service Coordinator” will:

Learn client account system details, the CMMS (Computerized Maintenance Management System), telephone system, and EDFS (EllisDon Facilities Services) policies, processes, and operating procedures.
Log client requests including creating and dispatching work orders to appropriate facility management resources.
Accurately capture required information so that the appropriate priority level can be assigned to facilitate the timely fulfillment of service requests.
Effective problem-solving skills for troubleshooting when applicable and communicating with appropriate facility management resources.
Provide client service support.
Participate in program initiatives undertaken by the Business Optimization & Solution Services team.
Responsible for compiling, analyzing, validating, and transforming data from numerous systems using Microsoft Excel analytical features to create reports tailored to the business.
Support all clients by sharing findings based on reporting extracted from multiple systems.
Professionally conduct work, which includes maintaining confidentiality of client account information and other information.
Will be required to mentor and train new team members.
Handle clerical responsibilities which may include administrative duties (filing, creating/updating spreadsheets, data tracking, policy and procedure updates) and special projects as assigned.

Is this the right role for you?

The hourly rate for this role is $26.00/hour
You can work independently within a hybrid environment (Weekdays are office-required and weekends are work from home).
24/7 – 12-hour shift rotation scheduled shift environment requiring open availability.
Must be available to work weekends and holidays as required.
You have 1+ years of experience in a customer service role.
You demonstrate language proficiency (both verbal and written) in English, including proper grammar, spelling, and punctuation for clear and effective communication skills.
Proficiency in French is an asset.
You can multitask, prioritizing where your focus should be but keeping other things running.
You are experienced in performance-based service delivery and have strong customer service skills
You have strong computer skills that allow you to learn fast and get familiar with the software used for all of our clients.
You are very meticulous and pay extreme attention to detail.
You are a team player and have the ability to quickly develop working relationships with a broad range of individuals, both internally and externally
You can work in a fast-paced environment with the ability to apply various client-specific business processes to individual service request situations.
You can gather information, accurately assess issues, and assign priorities.
General knowledge of building systems, construction practices, and building/fire codes is an asset

EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

Go ahead and be yourself. We'll pay you for it!

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity.

Accommodation for Applicants with disabilities will be made during the recruitment process when requested.

We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates. If you haven’t already, be sure to create a profile on our Careers page here to remain up to date on the status of your application and learn about new career opportunities as they arise.

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More about this job

Responsibilities

Log client service requests, create and dispatch work orders, assess priorities, and coordinate with facility management resources to support timely resolution. Compile and analyze data from multiple systems using Excel, prepare business reports, support clients, and assist with administrative tasks and training new team members.

Requirements

Requires at least one year of customer service experience, strong English communication skills, computer proficiency, attention to detail, multitasking ability, and the ability to work independently and collaboratively in a fast-paced environment. French proficiency and general knowledge of building systems, construction practices, and building or fire codes are assets; availability for rotating 12-hour shifts, weekends, and holidays is required.

Skills

Customer Service
Client Support
Work Order Dispatching
Problem-Solving
Troubleshooting
Data Analysis
Microsoft Excel
Reporting
Data Validation
Data Transformation
Multitasking
Attention to Detail
Written and Verbal Communication
Teamwork
Training and Mentoring
Confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Account Systems
CMMS
Telephone Systems
Facilities Management
Work Orders
Service Requests
Work Order Dispatching
Microsoft Excel
Data Analysis
Data Validation
Data Transformation
Business Reporting
Client Support
Troubleshooting
Priority Assignment
Performance-Based Service Delivery
Building Systems
Construction Practices
Building Codes
Fire Codes
Administrative Support
Policy and Procedure Updates
Confidentiality
Training and Mentoring
Shift Work

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