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Added 1 min ago
Project Coordinator, Global Development (15-Month Contract)
Brookfield
Gatineau, QC
Full-time
We are seeking a highly organized, proactive, and detail-oriented Coordinator to support our Global Development Team (“GDT”), which includes six key business units: Global Procurement, Key…
Added 46 mins ago
Trial Coordinator Clerk (Court Clerk)
York Region (The Regional Municipality of York)
Newmarket, ON
Part-time
Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have…
Added 1 hour ago
Administrative Support III
Alberta Health Services
Vermilion, AB
Part-time
This position is required to be on site at Vermilion CHC and is not a remote working opportunity. Reporting to the CAS Area Coordinator/Manager, this position supports community health…
Added 1 hour ago
Assistant Aquatics Coordinator
Kawartha Lakes
Kawartha Lakes, ON
Full-time
Other General office and pool deck environment with some travel throughout the City of Kawartha Lakes, in accordance with job requirements
Added 1 hour ago
Land and Resource Coordinator
Amrize
Winnipeg, MB · Saskatoon, SK
Join Amrize as a Land and Resource Coordinator and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 1 hour ago
Logistics Coordinator
Amrize
AB · Calgary, AB
Join Amrize as a Logistics Coordinator and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s building…
Added 1 hour ago
Site Logistics Coordinator
Borea
Dégelis, QC
Under the supervision of the Project Manager, the Logistics Coordinator takes care of all construction equipment on the project site. He.She controls the rental, maintenance, repair and…
Added 2 hours ago
Sales Coordinator
The Yorkville Royal Sonesta Hotel Toronto, CAD
Toronto, ON
Full-time
At Sonesta, our Sales & Marketing teams help bring the brand to life - building relationships, driving revenue, and creating excitement around our hotels, restaurants, meetings, and guest…
Added 2 hours ago
Intercultural Facilitator (CF) - GOA Family Violence
Catholic Social Services Alberta
AB · Edmonton, AB
Full-time
Deliver trainings and client sessions both in office, and in community-based settings.
Added 3 hours ago
Home Care Attendant
Prairie Mountain Health
Brandon, MB
Full-time
Reports any changes in the client status or home environment to the Supervisor and/or Case Coordinator as per PPG-00738, Observation Reporting- Home Care Program and PPG-02154, Observation…
Added 3 hours ago
Site Logistics Coordinator
BOREA CONSTRUCTION
Quebec, QC
Full-time
Under the supervision of the Project Manager, the Logistics Coordinator takes care of all construction equipment on the project site. He.She controls the rental, maintenance, repair and…
Added 3 hours ago
Records Maintenance Coordinator
Centralia Chehalis
Montreal, QC · Urban agglomeration of Montreal, QC
Full-time
Coordinates office activities for the Public Works and City Light Departments, including reception, record keeping, word processing and filing.
Added 3 hours ago
Sourcing Specialist
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
Full-time
Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.
Added 4 hours ago
Disability and Wellness Coordinator (temporary position up to two (2) years)
City of Saint John
Saint John, NB
Temporary
…management files, assessing any barriers to ensure timely, effective and successful return-to-work plans. The Disability and Wellness Coordinator will collaborate with internal and external…
Added 5 hours ago
Supervisor, patent paralegal team
ROBIC
Montreal, QC
Full-time
ROBIC is seeking a dynamic Supervisor, Patent Paralegals to lead, motivate, and develop the Patent Paralegal team. Your primary responsibility will be to manage a team of six (6) patent…
Added 5 hours ago
RGI Housing Clerk and Administrative Coordinator
Youth Without Shelter
Toronto, ON · Etobicoke, ON
Full-time
Working closely with the General Manager, program staff, tenants, and relevant City of Toronto housing partners, the Coordinator ensures that RGI households are appropriately assessed,…
Added 6 hours ago
Real Estate Project Coordinator
JYSK Canada
Coquitlam, BC
$58,000 to $65,000 CAD / year
Full-time
As our Real Estate Project Coordinator, you will play a key role in supporting project planning, scheduling, and coordination. You will work closely with the project team and business…
Added 6 hours ago
Collections Coordinator
Tarion
Toronto, ON
Full-time
Since 1976, Tarion has served new home buyers and owners by ensuring that one of their life’s biggest investments is protected. By law, almost all new homes built in Ontario are provided…
Added 6 hours ago
Legal Operations Specialist / Human Services Program Specialist 1
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
This position exists to support Office of Inspector General (OIG) Legal Counsel’s Office in timely completion of operational and programmatic work related to background investigations,…
Added 6 hours ago
Real Estate Project Coordinator
JYSK Canada
Coquitlam, BC
$58,000 to $65,000 CAD / year
Full-time
As our Real Estate Project Coordinator, you will play a key role in supporting project planning, scheduling, and coordination. You will work closely with the project team and business…
Added 8 hours ago
Home Care Attendant
Prairie Mountain Health
Swan River, MB
Full-time
Reports any changes in the client status or home environment to the Supervisor and/or Case Coordinator as per PPG-00738, Observation Reporting- Home Care Program and PPG-02154, Observation…
Added 9 hours ago
Patient Care Coordinator
Canadian Addiction Treatment Centers
Hamilton, ON
Up to $19.57 CAD / hour
Full-time
The Patient Care Coordinator is the first point of contact and provides general information to patients and the public relating to their questions, concerns and/or suggestions. The Patient…
Added 9 hours ago
Patient Care Coordinator
Canadian Addiction Treatment Centers
Guelph, ON
Up to $19.57 CAD / hour
Part-time · Contract
The Patient Care Coordinator is the first point of contact and provides general information to patients and the public relating to their questions, concerns and/or suggestions. The Patient…
Added 9 hours ago
Christmas Toy Program Assistant
The Salvation Army in Canada
Calgary, AB
Part-time
Provides administrative support to the Community Program Coordinator and Assistant Program
Added 9 hours ago
14 Month Contract Production Coordinator
Puratos
Mississauga, ON
Full-time
As a Production Coordinator, your mission is to ensure the seamless and efficient operation of our food manufacturing processes. You will play a crucial role in maintaining high standards…

EllisDon

Customer Service Coordinator

ON, Canada
Mississauga, ON, L4Y 1M4, Canada

Pay: The hourly rate for this role is $26.00/hour
Job type: Full-time
Experience: You have 1+ years of experience in a customer service role.
Posting language: English
Posted: Sep 29, 2026

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Original job description

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Thinking about a change? Join EllisDon!

We recognize that the construction industry is changing at a rapid pace, and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a diverse bunch.

Above all, we are a group of individuals with unique experiences and at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon’s purpose is to provide people with similar values the opportunity to achieve their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

In case you’re curious, here’s what the industry thinks of us and some of the impacts we've made to the communities we work in, and our latest Impact report.

You as a “Customer Service Coordinator” will:

Learn client account system details, the CMMS (Computerized Maintenance Management System), telephone system, and EDFS (EllisDon Facilities Services) policies, processes, and operating procedures.
Log client requests including creating and dispatching work orders to appropriate facility management resources.
Accurately capture required information so that the appropriate priority level can be assigned to facilitate the timely fulfillment of service requests.
Effective problem-solving skills for troubleshooting when applicable and communicating with appropriate facility management resources.
Provide client service support.
Participate in program initiatives undertaken by the Business Optimization & Solution Services team.
Responsible for compiling, analyzing, validating, and transforming data from numerous systems using Microsoft Excel analytical features to create reports tailored to the business.
Support all clients by sharing findings based on reporting extracted from multiple systems.
Professionally conduct work, which includes maintaining confidentiality of client account information and other information.
Will be required to mentor and train new team members.
Handle clerical responsibilities which may include administrative duties (filing, creating/updating spreadsheets, data tracking, policy and procedure updates) and special projects as assigned.

Is this the right role for you?

The hourly rate for this role is $26.00/hour
You can work independently within a hybrid environment (Weekdays are office-required and weekends are work from home).
24/7 – 12-hour shift rotation scheduled shift environment requiring open availability.
Must be available to work weekends and holidays as required.
You have 1+ years of experience in a customer service role.
You demonstrate language proficiency (both verbal and written) in English, including proper grammar, spelling, and punctuation for clear and effective communication skills.
Proficiency in French is an asset.
You can multitask, prioritizing where your focus should be but keeping other things running.
You are experienced in performance-based service delivery and have strong customer service skills
You have strong computer skills that allow you to learn fast and get familiar with the software used for all of our clients.
You are very meticulous and pay extreme attention to detail.
You are a team player and have the ability to quickly develop working relationships with a broad range of individuals, both internally and externally
You can work in a fast-paced environment with the ability to apply various client-specific business processes to individual service request situations.
You can gather information, accurately assess issues, and assign priorities.
General knowledge of building systems, construction practices, and building/fire codes is an asset

EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

Go ahead and be yourself. We'll pay you for it!

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity.

Accommodation for Applicants with disabilities will be made during the recruitment process when requested.

We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates. If you haven’t already, be sure to create a profile on our Careers page here to remain up to date on the status of your application and learn about new career opportunities as they arise.

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More about this job

Responsibilities

Log client service requests, create and dispatch work orders, assess priorities, and coordinate with facility management resources to support timely resolution. Compile and analyze data from multiple systems using Excel, prepare business reports, support clients, and assist with administrative tasks and training new team members.

Requirements

Requires at least one year of customer service experience, strong English communication skills, computer proficiency, attention to detail, multitasking ability, and the ability to work independently and collaboratively in a fast-paced environment. French proficiency and general knowledge of building systems, construction practices, and building or fire codes are assets; availability for rotating 12-hour shifts, weekends, and holidays is required.

Skills

Customer Service
Client Support
Work Order Dispatching
Problem-Solving
Troubleshooting
Data Analysis
Microsoft Excel
Reporting
Data Validation
Data Transformation
Multitasking
Attention to Detail
Written and Verbal Communication
Teamwork
Training and Mentoring
Confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Account Systems
CMMS
Telephone Systems
Facilities Management
Work Orders
Service Requests
Work Order Dispatching
Microsoft Excel
Data Analysis
Data Validation
Data Transformation
Business Reporting
Client Support
Troubleshooting
Priority Assignment
Performance-Based Service Delivery
Building Systems
Construction Practices
Building Codes
Fire Codes
Administrative Support
Policy and Procedure Updates
Confidentiality
Training and Mentoring
Shift Work

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