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Added 7 mins ago
BG
Building Operator
BC General Employees' Union (BCGEU)
Burnaby, BC
- Full-time
…CMMS Management Planner, and the Facilities Systems & Asset Analyst to ensure that the union's buildings are safe, well maintained, and operating effectively to service our membership. The…
Added 9 mins ago
M
Procurement Analyst (Part-time, 1 Year Contract)
Magellan
Kitchener, ON
- Part-time
Magellan Aerospace, Corporate has an exciting new opportunity for a part-time Procurement Analyst on a 1 year Contract, with the possibility of extension. The successful applicant will gain…
Added 24 mins ago
AC
Analyste Fonctionnel SAP | SAP Functional Analyst
Aston Carter
Montreal, QC
- $50 to $70 CAD / hour
- Contract
Support pour la gestion avancée des entrepôts (EWM): Assister les équipes d'entrepôt et de centre de distribution utilisant SAP EWM.
Added 36 mins ago
BI
Compliance Analyst
Boyd Interactive
Toronto, ON · North York, ON
- $65,000 to $75,000 CAD / year
- Full-time
The Compliance Analyst will assist with the oversight of compliance and regulatory-related issues and support the Director of Compliance in ensuring all products and services from Pala meet…
Added 36 mins ago
H
Analyste Fonctionnel Workday
Highspring
Montreal, QC
- Contract
We are looking for a Senior Workday Functional Analyst to support the evolution, integration, and continuous improvement of a large-scale HR technology ecosystem.
Added 38 mins ago
Support Analyst I - Kelowna - 6-month contract
Factors Group of Nutritional Companies
Kelowna, BC
Factors Group are looking for an IT Support Technician to join our team in this onsite role in Kelowna, Lake Country! Are you ready to take your career to the next step and join us, helping…
Added 52 mins ago
BE
Senior Business Analyst
BC Energy Regulator
Victoria, BC
- Full-time
Reporting to the Director, Information Systems (Director), the Senior Business Analyst (Analyst) plays a pivotal role in aligning business strategy with technology solutions to drive…
Added 52 mins ago
BE
Policy Analyst
BC Energy Regulator
Fort St. John, BC
- Full-time
The Policy Analyst (Analyst) plays a key role in supporting the development of the BCER’s regulatory initiatives and supporting best practices in engaging government, stakeholders, First…
Added 1 hour ago
B
Applications Support Analyst
BMO
Toronto, ON
- Full-time
This role is part Production Support. The Application Support Analyst is responsible for ensuring the stability, availability, and operational effectiveness of the Finance platform. The…
Added 1 hour ago
IG
Supply Chain Analyst
Insight Global
Rocky View No 44, AB · Rocky View County, AB
- $19 to $20 CAD / hour
- Contract
Insight Global is looking for a highly organized and tech-savvy Supply Chain Analyst to join our retail client's Intermodal Transportation team in Calgary, Alberta, for a 6 month contract.…
Added 1 hour ago
U
Finance Bilingual (French) Hiring Event
Uline
Hamilton, ON · Toronto, ON · Mississauga, ON · Cambridge, ON · Milton, ON
- Full-time
Position: Collections Analyst - Bilingual (French)
Added 1 hour ago
CN
Systems Analyst
Canadian Natural
Calgary, AB
- Full-time
…development and sustainment? Canadian Natural is seeking a Systems Analyst to support our oil sands business unit. Working with the Upgrading and Utilities Information Systems team, you…
Added 1 hour ago
V
Associate Investment Analyst
Vancity
Vancouver, BC
- Full-time
VCIM is seeking an Associate Investment Analyst to join our integrated investment management team. Working collaboratively with the Investment Management Team, you will assist in the…
Added 1 hour ago
Senior Consultant
Infosys
ON
Infosys is seeking a Pega Business Analyst to join our team. You will be an expert contributing to distinct phases of the consulting lifecycle. You will be intensely involved in business…
Added 1 hour ago
W
Business Analyst, ServiceNow - Global Finance
WSP
Montreal, QC
- Full-time
…ServiceNow delivery team, helping drive platform enhancements, support operational excellence, and enable a consistent global user…
Added 2 hours ago
L
Analyst III, Counterparty Credit Risk
Liberty
Oakville, ON
- Full-time
The Senior Credit Analyst supports Algonquin Power & Utilities Corp.’s and its Subsidiaries Treasury function by conducting advanced credit risk assessments, monitoring and reporting…
Added 2 hours ago
AI
Senior Financial Reporting Analyst
American Iron & Metal (AIM)
Montreal, QC
- Full-time
…to the dedication of our employees and the ongoing trust and support of our…
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 2 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 2 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 2 hours ago
CC
Analyste financier.ère sénior.e
Cellcom Communications - Cellcom.ca
Montreal, QC
- Full-time
As a Senior Financial Analyst, you will actively contribute to the company’s financial control and decision-making support.
Added 2 hours ago
FG
Junior Business Analyst
FDM Group
Halifax, NS
- Full-time
…you operating as a Change Manager, Project Manager, Business Analyst, Product Owner, Scrum Master and more, with access to continuous upskilling and career development…
Added 2 hours ago
TL
People and Culture Analyst
The Linchpin Co.
Burnaby, BC
- $60,000 to $70,000 CAD / year
- Full-time
The People and Culture Analyst turns people data into insight. This role sits at the intersection of HR, numbers and technology: building dashboards, keeping our HR systems accurate, and…
Added 2 hours ago
PF
Finance Analyst
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
We have an exciting opportunity for a full-time temporary Finance Analyst to join our Finance team in Langley, BC.
Added 2 hours ago
Clinical Systems Analyst
AbCellera
Montreal, QC
We are looking for a motivated Clinical Systems Analyst to join our Business Operations team. You’ll provide hands-on support for our clinical trial system implementations and sustainment.…

EllisDon

Senior Software Support Analyst

Mississauga, ON, Canada

The salary range for this role is $90,000 - $120,000. · Full-time

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Job details

Pay: The salary range for this role is $90,000 - $120,000.
Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

Connect with us LinkedIn, Instagram, Facebook, Twitter.

Thinking about a change?

We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a diverse bunch.

Above all, we are a group of individuals with unique experiences and at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon’s purpose is to provide people with similar values the opportunity to achieve to their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

In case you’re curious, here’s what the industry thinks of us and some of the impacts we've made to the communities we work in and our latest Impact Report, highlighting how we're putting our values into practice in areas such as the climate & environment, inclusive diversity, indigenous relations, and health and safety.

You, as a Senior Software Support Analyst, will:

Act as a high-touch consultant for our users.

Investigate, reproduce, and diagnose software issues, understanding the "why" behind a bug before escalating it to engineering.

Identify recurring pain points in the customer journey or internal workflows and suggest ways to automate, document, and improve it.

Champion documentation and process enforcement, turning ad-hoc fixes into repeatable knowledge base articles and standardized team procedures.

Assist in mentoring junior staff, maintaining the knowledge base, and ensuring the team hits its quality targets.

Bridge the gap between the customer and the Product/Engineering teams by providing structured and clear documentation of user needs.

Must-have qualifications:

Minimum of 5 years in a professional software support or customer success role and be able to take independent ownership of technical escalations and client issues.

A solid understanding of how software works (e.g., APIs, logs, or browser dev tools). You can look "under the hood" to provide context to the engineering team.

Communication Mastery: You are a natural communicator who can build rapport quickly, translating technical friction into empathetic solutions.

Process & Documentation Advocate: A passion for enforcing standard operating procedures, organizing knowledge bases, and building structural scaffolding that helps a support team scale.

Data-Informed Problem Solving: Comfort using data or monitoring tools (such as Datadog, Splunk, etc.) to spot trends, recurring issues, and proactively raise concerns.

Pragmatic Automation Mindset: Comfort leveraging lightweight tools or reading basic scripts (such as bash or Python or tweaking existing macros/scripts) to parse logs or eliminate repetitive manual tasks - with plenty of room to learn and grow on the job.

Why This Role Matters:

This role is the front line of system reliability, where real user impact meets real-time problem solving.

You don’t just respond to issues, you help the system learn, stabilize, and improve with every incident handled.

The salary range for this role is $90,000 - $120,000.

EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

Go ahead and be yourself. We'll pay you for it!

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity.

Accommodation for Applicants with disabilities will be made during the recruitment process when requested.

We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates. If you haven’t already, be sure to create a profile on our Careers page to remain up to date on the status of your application and learn about new career opportunities as they arise.

EllisDon uses AI tools to assist in screening and assessing applicants for this position.

Apply About employer

More about this job

Responsibilities

The Senior Software Support Analyst will act as a high-touch consultant to investigate, reproduce, and diagnose complex software issues. They will also bridge the gap between users and engineering teams by documenting needs and improving internal workflows.

Requirements

Candidates must have at least 5 years of professional experience in software support or customer success. Proficiency in technical troubleshooting, documentation, and basic scripting or data monitoring tools is required.

Skills

Software support
Customer success
API
Log analysis
Browser dev tools
Technical documentation
Process enforcement
Data analysis
Datadog
Splunk
Bash
Python
Troubleshooting
Mentoring
Communication

Benefits

Continuous learning
Growth opportunities
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Software Support
Customer Success
API
Logs
Browser Dev Tools
Datadog
Splunk
Bash
Python
Automation
Documentation
Troubleshooting
Construction Industry
Process Improvement
Technical Escalations
Knowledge Base
Software Reliability
Data-Informed Problem Solving

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