Closed listing
Customer Success Manager (NJ)
- Success, SK, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Department: Customer Success
At CIRRO Fulfillment, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 20 million ft² in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences. We’re looking for a Customer Success Manager to join our North American team and drive long-term customer satisfaction, retention, and growth.
What You’ll Do
- Own and manage a portfolio of B2B eCommerce clients, acting as their trusted logistics partner.
- Drive onboarding, adoption, and long-term success with CIRRO’s fulfillment services.
- Serve as the client advocate internally - aligning with operations, tech, and sales to ensure a seamless experience.
- Analyze fulfillment performance metrics, proactively address challenges, and drive continuous improvement.
- Conduct regular business reviews and maintain clear communication with stakeholders.
- Identify upsell and expansion opportunities that support client growth.
- 2+ years in customer success, account management, or logistics operations (3PL/eCommerce preferred).
- Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
- Excellent communication and relationship-building abilities.
- Experience with logistics platforms, WMS, or order management systems is a plus.
- Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.
- Competitive pay and benefits
- Fast-growing, tech-forward company
- Collaborative, global team culture
- Room for growth in a high-impact role
More about this job
Responsibilities
Manage a portfolio of B2B eCommerce clients, guiding onboarding, adoption, and long-term success with CIRRO’s fulfillment services. Advocate for clients across internal teams, monitor performance, resolve challenges, conduct business reviews, and identify opportunities for account growth.
Requirements
Requires at least two years of experience in customer success, account management, or logistics operations; experience in 3PL or eCommerce is preferred. Candidates should have strong problem-solving, communication, and relationship-building skills; familiarity with logistics platforms, WMS, or order management systems is a plus, and a bachelor’s degree or equivalent experience is preferred.
Skills
- Customer Success
- Account Management
- Logistics Operations
- B2B Client Management
- Client Onboarding
- Customer Adoption
- Client Advocacy
- Cross-Functional Collaboration
- Performance Metrics Analysis
- Problem-Solving
- Continuous Improvement
- Business Reviews
- Stakeholder Communication
- Relationship Building
- Upselling
- Fulfillment Services
Benefits
- Competitive Pay
- Benefits
- Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Logistics
- Management & Leadership
- Transportation
- Sales
Keywords
- B2B eCommerce
- Customer Success
- Account Management
- Logistics Operations
- Third-Party Logistics
- Fulfillment Services
- Client Onboarding
- Customer Adoption
- Client Advocacy
- Performance Metrics
- Continuous Improvement
- Business Reviews
- Stakeholder Communication
- Upselling
- Account Expansion
- Logistics Platforms
- Warehouse Management Systems
- Order Management Systems
- Supply Chain
- Autonomous Mobile Robots
- Cross-Functional Collaboration