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Added 11 mins ago
A
AI Architect, Manager
Avanade
Toronto, ON
- Full-time
…work together to design a specific AI solution that fits a client’s environmental requirements. The AI Architect takes ownership of technology related aspects of AI across the Microsoft…
Added 11 mins ago
PA
Digital Marketing Associate
PKF ANTARES
Toronto, ON
- Full-time
PKF Antares is seeking a motivated and creative Digital Marketing Associate to join our Toronto office. In this hands-on role, you will support the execution of our digital marketing,…
Added 11 mins ago
T
Customer Experience Associate - Mandarin or Cantonese Language Skills an Asset
TD
Richmond, BC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 11 mins ago
C
Client Engagement Associate
CIBC
Abbotsford, BC
- Full-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center.. As a Client Engagement Representative, you will be the first point of contact for most…
Added 11 mins ago
Analyst or Associate, M&A (Calgary or Edmonton)
EY
AB · Calgary, AB
…accurate information. As a Mergers & Acquisitions (“M&A”) Analyst/Associate, you’ll help make that happen. You will be an important part of our talented and highly experienced team and work…
Added 27 mins ago
RB
Relationship Manager Intern, Business Market
Royal Bank of Canada
Surrey, BC
- Full-time
…business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships. Partnering with other RBC…
Added 42 mins ago
UO
Research Team Lead
University of Victoria
Victoria, BC
- Full-time
…the Faculty-level; oversee the delivery of research support services offered through the Dean’s office; maintain a high standard of compliance, efficiency, and client service; and provide…
Added 42 mins ago
C
Temporary Sales Associate
Coach
Markham, ON
- Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 42 mins ago
FR
Security Concierge
FirstService Residential Canada
Vaughan, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 42 mins ago
FR
Security Concirge
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 1 hour ago
FR
Patrol Guard
FirstService Residential Canada
Toronto, ON
- Full-time
As a Patrol Guard, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 1 hour ago
FR
Patrol Guard
FirstService Residential Canada
Toronto, ON
- Full-time
As a Patrol Guard, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 1 hour ago
FR
Patrol Guard
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 1 hour ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 1 hour ago
E
Gestionnaire, coordination des services techniques
Elopak
Boisbriand, QC
- Full-time
Joignez-vous à notre équipe des Services techniques!
Added 1 hour ago
FR
Security Concierge Supervisor
FirstService Residential Canada
Mississauga, ON
- Full-time
As a Security Concierge Supervisor, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated,…
Added 1 hour ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 1 hour ago
T
Commercial Card Associate Product Manager
TD
Toronto, ON
- Full-time
The Commercial Card Associate Product Manager supports the development, delivery, and ongoing management of Commercial Card products and capabilities. Working under the direction of more…
Added 1 hour ago
TS
Commercial Card Associate Product Manager
TD Securities
Toronto, ON
- Full-time
The Commercial Card Associate Product Manager supports the development, delivery, and ongoing management of Commercial Card products and capabilities. Working under the direction of more…
Added 2 hours ago
EJ
Tailored Branch Support Team Leader
Edward Jones
Mississauga, ON
- $77,000 to $127,000 CAD / year
- Full-time
Drive enhancements that improve the branch, client, and associate experience
Added 2 hours ago
C
Senior Payroll Associate
Co-op
Saskatoon, SK
- Full-time
Provide timely customer support to address client inquiries related to pay.
Added 2 hours ago
T
Customer Experience Associate
TD
Dauphin, MB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 2 hours ago
C
Client Engagement Associate
CIBC
Vancouver, BC
- Part-time
…fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the…
Added 2 hours ago
I
Infirmier(ère) autorisé(e), éducateur(trice) clinique itinérant(e) MedTech – Perfusion (sur appel) – Plusieurs emplacements - MedTech Travel Clinical Educator RN - Infusion (Per Diem) - Multiple Locations
IQVIA
AB · Winnipeg, MB · Toronto, ON · Montreal, QC
- $42 to $44 CAD / hour
- Part-time
Évaluer les besoins de formation propres à chaque client et collaborer avec le personnel pour offrir une expérience de formation positive
Added 2 hours ago
Team Lead, Service Delivery - Windsor Ontario, Canada
TTEC
Canada
Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services,…

Elopak

Gestionnaire, coordination des services techniques

Boisbriand, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English · French
Posted: Oct 26, 2026

Original job description

English section of this bilingual listing.

English

Are you passionate about customer service, technical operations, and field service coordination?

Join our Technical Services team and become the central point of coordination between customers, Field Service Engineers, technical specialists, and internal stakeholders across the Americas.

Your Impact

As the central coordination hub for Technical Services, you will:

Customer Support & Technical Coordination

Serve as the primary contact for customer technical inquiries and service requests.
Provide first-level troubleshooting and support.
Coordinate escalations with Technical Managers and subject matter experts.
Ensure proactive communication and outstanding customer experience throughout the service process.
Help minimize customer downtime and maximize equipment performance.

Service Scheduling & Resource Planning

Coordinate and prioritize service requests across the Americas region.
Schedule Field Service Engineers for emergency interventions, preventive maintenance, customer training, equipment trials, installations, and commissioning activities.
Optimize resource allocation while balancing customer expectations, response time targets, travel efficiency, and employee well-being.
Proactively resolve scheduling conflicts and resource constraints.

Spare Parts & Service Support

Support customers with spare parts identification and inquiries.
Coordinate with Parts and Supply Chain teams to ensure timely quotations and order fulfillment.
Identify opportunities for preventive maintenance programs, equipment upgrades, modernization initiatives, and service enhancements.

Operational Excellence & Reporting

Maintain accurate service records and planning information within CRM systems.
Monitor service KPIs, workload trends, and customer service performance.
Analyze service delivery metrics and recommend continuous improvement initiatives.
Ensure proper documentation and reporting of all service activities.

Business Growth Support

Identify opportunities related to:
- Service agreements
- Preventive maintenance programs
- Customer training
- Equipment upgrades
- Modernization initiatives
- Additional value-added services
- Collaborate with Business Development Managers and Technical Managers to support revenue growth initiatives.

What Will Make You Successful

You are recognized for your:

- - Customer-first mindset
  - Strong organizational skills
  - Ability to manage multiple priorities
  - Sound judgment and decision-making
  - Excellent communication skills
  - Collaborative and team-oriented approach
  - Attention to detail and follow-through
  - Ability to remain calm under pressure

Education & Experience

Associate Degree, Technical Diploma, Engineering Technology Degree, or equivalent combination of education and industry experience.
Experience in the Gable Top Packaging industry is required.
7 to 10 years of experience in one or more of the following:
- Technical Support
- Customer Service
- Service Coordination
- Field Service Operations
- Industrial Equipment Support
- Maintenance Planning
- Service Operations Management

Technical Knowledge

Industrial machinery and packaging equipment.
Automation and control systems.
Preventive and corrective maintenance practices.
Manufacturing and production environments.
Technical customer support operations.

Technology & Systems

Microsoft Office Suite.
CRM systems and service management software.
Scheduling and resource planning tools.

Read the full bilingual original

English version below :

Vous êtes passionné(e) par le service à la clientèle, les opérations techniques et la coordination des interventions ?

Joignez-vous à notre équipe des Services techniques!

Votre rôle

En tant que Spécialiste, coordination des services techniques, vous relevez du Directeur Technique, vous aurez un rôle clé dans la coordination des demandes de service et ferez le lien entre nos clients, nos techniciens de service, nos spécialistes techniques et nos différentes équipes internes à travers la région des Amériques

Service à la clientèle et soutien technique

Être le principal point de contact pour les demandes de service et les questions techniques de nos clients.
Offrir un soutien technique de premier niveau et aider à résoudre les problèmes rencontrés.
Faire appel aux gestionnaires techniques ou aux spécialistes appropriés lorsque nécessaire.
Assurer des suivis réguliers auprès des clients tout au long du processus.
Contribuer à réduire les temps d’arrêt et à assurer le bon fonctionnement des équipements chez nos clients.

Planification et coordination des interventions

Coordonner et prioriser les demandes de service à travers les Amériques.
Planifier les interventions des techniciens de service chez le client pour les appels d’urgence, l’entretien préventif, la formation des clients, les essais d’équipement, les installations et les mises en service.
Répartir efficacement les ressources en tenant compte des besoins des clients, des délais d’intervention, des déplacements et du bien-être des employés.
Régler de façon proactive les conflits d’horaire et les enjeux de disponibilité des ressources.

Pièces de rechange et soutien au service

Aider les clients à identifier les pièces de rechange dont ils ont besoin et répondre à leurs questions.
Collaborer avec les équipes des pièces et de la chaîne d’approvisionnement afin d’assurer un traitement efficace des soumissions et des commandes.
Repérer les occasions d’améliorer le service offert aux clients, notamment en matière d’entretien préventif, de mise à niveau et de modernisation des équipements.

Suivi des activités et amélioration continue

Maintenir à jour les dossiers de service et les informations de planification dans les systèmes CRM.
Faire le suivi des indicateurs de performance, de la charge de travail et de la qualité du service offert aux clients.
Analyser les résultats et proposer des pistes d’amélioration.
S’assurer que les activités de service sont bien documentées et que les suivis requis sont effectués.

Développement des services

Repérer des occasions liées aux ententes de service, à l’entretien préventif, à la formation des clients, à la mise à niveau et à la modernisation des équipements ainsi qu’à d’autres services à valeur ajoutée.
Collaborer avec les gestionnaires du développement des affaires et les gestionnaires techniques afin de contribuer au développement de nouvelles occasions d’affaires

Ce que nous recherchons

Vous êtes reconnu(e) pour :

votre approche axée sur le client;
votre excellent sens de l’organisation;
votre capacité à gérer plusieurs priorités à la fois;
votre bon jugement et votre capacité à prendre des décisions;
vos bonnes habiletés de communication;
votre esprit d’équipe et votre capacité à collaborer;
votre souci du détail et votre rigueur dans les suivis;
votre capacité à rester calme et efficace dans les situations plus exigeantes

Formation et expérience

Diplôme d’études collégiales dans un domaine technique, diplôme en technologie de l’ingénierie ou combinaison équivalente de formation et d’expérience dans l’industrie.
Expérience dans l’industrie de l’emballage Gable Top requise.
De 7 à 10 ans d’expérience dans un ou plusieurs des domaines suivants :
- soutien technique;
- service à la clientèle;
- coordination des services;
- service technique sur le terrain;
- soutien d’équipements industriels;
- planification de l’entretien;
- gestion des opérations de service

Connaissances techniques

machinerie industrielle et équipements d’emballage;
automatisation et systèmes de contrôle;
entretien préventif et correctif;
environnements manufacturiers et production;
soutien technique à la clientèle

Outils et systèmes

Suite Microsoft Office;
systèmes CRM et logiciels de gestion des services;
outils de planification et de gestion des ressources

English

Are you passionate about customer service, technical operations, and field service coordination?

Join our Technical Services team and become the central point of coordination between customers, Field Service Engineers, technical specialists, and internal stakeholders across the Americas.

Your Impact

As the central coordination hub for Technical Services, you will:

Customer Support & Technical Coordination

Serve as the primary contact for customer technical inquiries and service requests.
Provide first-level troubleshooting and support.
Coordinate escalations with Technical Managers and subject matter experts.
Ensure proactive communication and outstanding customer experience throughout the service process.
Help minimize customer downtime and maximize equipment performance.

Service Scheduling & Resource Planning

Coordinate and prioritize service requests across the Americas region.
Schedule Field Service Engineers for emergency interventions, preventive maintenance, customer training, equipment trials, installations, and commissioning activities.
Optimize resource allocation while balancing customer expectations, response time targets, travel efficiency, and employee well-being.
Proactively resolve scheduling conflicts and resource constraints.

Spare Parts & Service Support

Support customers with spare parts identification and inquiries.
Coordinate with Parts and Supply Chain teams to ensure timely quotations and order fulfillment.
Identify opportunities for preventive maintenance programs, equipment upgrades, modernization initiatives, and service enhancements.

Operational Excellence & Reporting

Maintain accurate service records and planning information within CRM systems.
Monitor service KPIs, workload trends, and customer service performance.
Analyze service delivery metrics and recommend continuous improvement initiatives.
Ensure proper documentation and reporting of all service activities.

Business Growth Support

Identify opportunities related to:
- Service agreements
- Preventive maintenance programs
- Customer training
- Equipment upgrades
- Modernization initiatives
- Additional value-added services
- Collaborate with Business Development Managers and Technical Managers to support revenue growth initiatives.

What Will Make You Successful

You are recognized for your:

- - Customer-first mindset
  - Strong organizational skills
  - Ability to manage multiple priorities
  - Sound judgment and decision-making
  - Excellent communication skills
  - Collaborative and team-oriented approach
  - Attention to detail and follow-through
  - Ability to remain calm under pressure

Education & Experience

Associate Degree, Technical Diploma, Engineering Technology Degree, or equivalent combination of education and industry experience.
Experience in the Gable Top Packaging industry is required.
7 to 10 years of experience in one or more of the following:
- Technical Support
- Customer Service
- Service Coordination
- Field Service Operations
- Industrial Equipment Support
- Maintenance Planning
- Service Operations Management

Technical Knowledge

Industrial machinery and packaging equipment.
Automation and control systems.
Preventive and corrective maintenance practices.
Manufacturing and production environments.
Technical customer support operations.

Technology & Systems

Microsoft Office Suite.
CRM systems and service management software.
Scheduling and resource planning tools.

Apply About employer

More about this job

Responsibilities

Coordinate customer service requests and schedule field service engineers across the Americas for emergencies, maintenance, training, trials, installations, and commissioning. Maintain service records, monitor performance, coordinate spare parts support, identify service growth opportunities, and recommend improvements to service delivery.

Requirements

Requires an associate degree, technical diploma, engineering technology degree, or equivalent education and industry experience, along with experience in the Gable Top Packaging industry. Candidates should have 7 to 10 years of relevant experience and knowledge of industrial packaging equipment, automation, maintenance, manufacturing environments, and technical customer support.

Skills

Customer Service
Technical Support
Service Coordination
Field Service Scheduling
Resource Planning
First-Level Troubleshooting
Industrial Machinery
Packaging Equipment
Automation and Control Systems
Preventive and Corrective Maintenance
CRM Systems
Service Management Software
KPI Monitoring
Continuous Improvement
Spare Parts Coordination
Customer Communication

Visa sponsorship

Not detected in the job text

Keywords

Technical Services
Customer Service
Technical Support
Service Coordination
Field Service Engineers
Service Scheduling
Resource Planning
Gable Top Packaging
Industrial Machinery
Packaging Equipment
Automation
Control Systems
Preventive Maintenance
Corrective Maintenance
Manufacturing
Production Environments
Spare Parts
Supply Chain
Service Agreements
Customer Training
Equipment Upgrades
Equipment Modernization
CRM Systems
Microsoft Office
Service Management Software
Scheduling Tools
Service KPIs
Continuous Improvement
Equipment Installation
Commissioning

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