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Added 1 min ago
S
Medical Laboratory Technologist
Sanya’k̓ula
Chilliwack, BC
- Part-time
Lower Mainland Laboratories (LM Labs) provides laboratory testing at 31 sites across the lower mainland and central coast of BC, including acute care hospital laboratories and specialty…
Added 16 mins ago
GG
Regional Sales Manager - Canada Central & East
Gallagher Group
NB · St. John's, NL · NL · NS · ON · PE · Quebec, QC · New Brunswick, Canada · Newfoundland & Labrador, Canada · Nova Scotia, Canada · Ontario, Canada · Prince Edward Island, Canada
- Full-time
You'll work closely with dealers, distributors, consultants, key accounts, and internal teams to grow existing business, develop new opportunities, and position Gallagher as a trusted…
Added 16 mins ago
TC
Head Office: Accounts Payable Clerk
The Canadian Brewhouse
AB
- Full-time
You have experience with Microsoft Dynamics Business Central or a strong aptitude for working with other ERP and financial systems.
Added 16 mins ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
The IT Service Desk Analyst is part of Citco's global IT Service Delivery function, supporting internal business users and, where applicable, external clients. The analyst handles incidents…
Added 30 mins ago
G
Regional Sales Manager - Canada Central & East
Gallagher
NL · New Chelsea, NL
- Full-time
You'll work closely with dealers, distributors, consultants, key accounts, and internal teams to grow existing business, develop new opportunities, and position Gallagher as a trusted…
Added 30 mins ago
G
Regional Sales Manager - Canada Central & East
Gallagher
St. John's, NL
- Full-time
You'll work closely with dealers, distributors, consultants, key accounts, and internal teams to grow existing business, develop new opportunities, and position Gallagher as a trusted…
Added 30 mins ago
G
Regional Sales Manager - Canada Central & East
Gallagher
ON · Ontario, Canada
- Full-time
You'll work closely with dealers, distributors, consultants, key accounts, and internal teams to grow existing business, develop new opportunities, and position Gallagher as a trusted…
Added 30 mins ago
G
Regional Sales Manager - Canada Central & East
Gallagher
Quebec, QC
- Full-time
You'll work closely with dealers, distributors, consultants, key accounts, and internal teams to grow existing business, develop new opportunities, and position Gallagher as a trusted…
Added 30 mins ago
G
Regional Sales Manager - Canada Central & East
Gallagher
Labrador City, NL
- Full-time
You'll work closely with dealers, distributors, consultants, key accounts, and internal teams to grow existing business, develop new opportunities, and position Gallagher as a trusted…
Added 30 mins ago
G
Regional Sales Manager - Canada Central & East
Gallagher
NB · New Brunswick, Canada
- Full-time
You'll work closely with dealers, distributors, consultants, key accounts, and internal teams to grow existing business, develop new opportunities, and position Gallagher as a trusted…
Added 30 mins ago
G
Regional Sales Manager - Canada Central & East
Gallagher
PE · Prince Edward Island, Canada
- Full-time
You'll work closely with dealers, distributors, consultants, key accounts, and internal teams to grow existing business, develop new opportunities, and position Gallagher as a trusted…
Added 30 mins ago
G
Regional Sales Manager - Canada Central & East
Gallagher
NS · Nova Scotia, Canada
- Full-time
You'll work closely with dealers, distributors, consultants, key accounts, and internal teams to grow existing business, develop new opportunities, and position Gallagher as a trusted…
Added 1 hour ago
UO
Research Team Lead
University of Victoria
Victoria, BC
- Full-time
…success rates, strong relationships with faculty members and central services, and a well coordinated team that delivers responsive, high quality…
Added 1 hour ago
HS
CA Financial Controller
Henry Schein Canada
Surrey, BC
- Full-time
Experience working with Microsoft Dynamics, Business Central, or NetSuite is preferred.
Added 1 hour ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Redvers, SK
- Full-time
…involvement, along with employee development and training, is central to who we…
Added 1 hour ago
WB
Head of Manufacturing, Plant Production
Waterloo Biofilter Systems Inc.
ON · Ontario, Canada
- $100,000 to $130,000 CAD / year
- Full-time
Identifying and implementing technology, automation and system improvements within a full ERP environment (Business Central)
Added 1 hour ago
EI
Office Manager
EBC Inc.
Mississauga, ON
- Full-time
Our business is built around several major sectors, including Buildings, Civil Infrastructure, Industrial, and Major Projects. Our fast-growing Toronto office represent a significant…
Added 1 hour ago
LL
Branch Supervisor - Grand Prairie
Liebherr-Canada Ltd.
Grande Prairie, AB
- Full-time
Works in partnership with the central parts administration team in the head office to ensure the inventory level is maintained to acceptable levels according to the local machine population…
Added 1 hour ago
E
Gestionnaire, coordination des services techniques
Elopak
Boisbriand, QC
- Full-time
Join our Technical Services team and become the central point of coordination between customers, Field Service Engineers, technical specialists, and internal stakeholders across the…
Added 1 hour ago
VC
Clerical Support Clerk (Office Admin) - Lily's Community Health Center
Vancouver Coastal Health
Vancouver, BC
- $26.42 to $28.25 CAD / hour
- Full-time
…Center with Vancouver Coastal Health (VCH) on the Groundspring Central Administration team! Apply now to join the…
Added 2 hours ago
TC
Head Office: Accounts Payable Clerk
The Canadian Brewhouse
AB · Greater Edmonton Metropolitan Area
- Full-time
You have experience with Microsoft Dynamics Business Central or a strong aptitude for working with other ERP and financial systems
Added 2 hours ago
YU
Gift Processing Specialist
York University
Toronto, ON
- Full-time
…other staff in the Division of Advancement, the University's central Finance Office, Internal Audit, external auditors, and other university units on the administration of donations. The…
Added 2 hours ago
OJ
Assistant General Counsel – Insurance Regulatory & Corporate
Oliver James
Toronto, ON
- Full-time
…the legal and compliance infrastructure of a growing Canadian…
Added 2 hours ago
W
AI Engineer, Data, AI and Analytics
WestJet
Calgary, AB
- Temporary
This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Added 2 hours ago
AG
Safety Superintendent - Construction
Artemis Gold - Blackwater Project
BC
- Temporary
…jurisdictions. The Company's current focus is the Blackwater Mine in central British Columbia approximately 160km southwest of Prince George and 450km northeast of Vancouver. The first gold…

Elopak

Gestionnaire, coordination des services techniques

Boisbriand, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English · French
Posted: Oct 26, 2026

Original job description

English section of this bilingual listing.

English

Are you passionate about customer service, technical operations, and field service coordination?

Join our Technical Services team and become the central point of coordination between customers, Field Service Engineers, technical specialists, and internal stakeholders across the Americas.

Your Impact

As the central coordination hub for Technical Services, you will:

Customer Support & Technical Coordination

Serve as the primary contact for customer technical inquiries and service requests.
Provide first-level troubleshooting and support.
Coordinate escalations with Technical Managers and subject matter experts.
Ensure proactive communication and outstanding customer experience throughout the service process.
Help minimize customer downtime and maximize equipment performance.

Service Scheduling & Resource Planning

Coordinate and prioritize service requests across the Americas region.
Schedule Field Service Engineers for emergency interventions, preventive maintenance, customer training, equipment trials, installations, and commissioning activities.
Optimize resource allocation while balancing customer expectations, response time targets, travel efficiency, and employee well-being.
Proactively resolve scheduling conflicts and resource constraints.

Spare Parts & Service Support

Support customers with spare parts identification and inquiries.
Coordinate with Parts and Supply Chain teams to ensure timely quotations and order fulfillment.
Identify opportunities for preventive maintenance programs, equipment upgrades, modernization initiatives, and service enhancements.

Operational Excellence & Reporting

Maintain accurate service records and planning information within CRM systems.
Monitor service KPIs, workload trends, and customer service performance.
Analyze service delivery metrics and recommend continuous improvement initiatives.
Ensure proper documentation and reporting of all service activities.

Business Growth Support

Identify opportunities related to:
- Service agreements
- Preventive maintenance programs
- Customer training
- Equipment upgrades
- Modernization initiatives
- Additional value-added services
- Collaborate with Business Development Managers and Technical Managers to support revenue growth initiatives.

What Will Make You Successful

You are recognized for your:

- - Customer-first mindset
  - Strong organizational skills
  - Ability to manage multiple priorities
  - Sound judgment and decision-making
  - Excellent communication skills
  - Collaborative and team-oriented approach
  - Attention to detail and follow-through
  - Ability to remain calm under pressure

Education & Experience

Associate Degree, Technical Diploma, Engineering Technology Degree, or equivalent combination of education and industry experience.
Experience in the Gable Top Packaging industry is required.
7 to 10 years of experience in one or more of the following:
- Technical Support
- Customer Service
- Service Coordination
- Field Service Operations
- Industrial Equipment Support
- Maintenance Planning
- Service Operations Management

Technical Knowledge

Industrial machinery and packaging equipment.
Automation and control systems.
Preventive and corrective maintenance practices.
Manufacturing and production environments.
Technical customer support operations.

Technology & Systems

Microsoft Office Suite.
CRM systems and service management software.
Scheduling and resource planning tools.

Read the full bilingual original

English version below :

Vous êtes passionné(e) par le service à la clientèle, les opérations techniques et la coordination des interventions ?

Joignez-vous à notre équipe des Services techniques!

Votre rôle

En tant que Spécialiste, coordination des services techniques, vous relevez du Directeur Technique, vous aurez un rôle clé dans la coordination des demandes de service et ferez le lien entre nos clients, nos techniciens de service, nos spécialistes techniques et nos différentes équipes internes à travers la région des Amériques

Service à la clientèle et soutien technique

Être le principal point de contact pour les demandes de service et les questions techniques de nos clients.
Offrir un soutien technique de premier niveau et aider à résoudre les problèmes rencontrés.
Faire appel aux gestionnaires techniques ou aux spécialistes appropriés lorsque nécessaire.
Assurer des suivis réguliers auprès des clients tout au long du processus.
Contribuer à réduire les temps d’arrêt et à assurer le bon fonctionnement des équipements chez nos clients.

Planification et coordination des interventions

Coordonner et prioriser les demandes de service à travers les Amériques.
Planifier les interventions des techniciens de service chez le client pour les appels d’urgence, l’entretien préventif, la formation des clients, les essais d’équipement, les installations et les mises en service.
Répartir efficacement les ressources en tenant compte des besoins des clients, des délais d’intervention, des déplacements et du bien-être des employés.
Régler de façon proactive les conflits d’horaire et les enjeux de disponibilité des ressources.

Pièces de rechange et soutien au service

Aider les clients à identifier les pièces de rechange dont ils ont besoin et répondre à leurs questions.
Collaborer avec les équipes des pièces et de la chaîne d’approvisionnement afin d’assurer un traitement efficace des soumissions et des commandes.
Repérer les occasions d’améliorer le service offert aux clients, notamment en matière d’entretien préventif, de mise à niveau et de modernisation des équipements.

Suivi des activités et amélioration continue

Maintenir à jour les dossiers de service et les informations de planification dans les systèmes CRM.
Faire le suivi des indicateurs de performance, de la charge de travail et de la qualité du service offert aux clients.
Analyser les résultats et proposer des pistes d’amélioration.
S’assurer que les activités de service sont bien documentées et que les suivis requis sont effectués.

Développement des services

Repérer des occasions liées aux ententes de service, à l’entretien préventif, à la formation des clients, à la mise à niveau et à la modernisation des équipements ainsi qu’à d’autres services à valeur ajoutée.
Collaborer avec les gestionnaires du développement des affaires et les gestionnaires techniques afin de contribuer au développement de nouvelles occasions d’affaires

Ce que nous recherchons

Vous êtes reconnu(e) pour :

votre approche axée sur le client;
votre excellent sens de l’organisation;
votre capacité à gérer plusieurs priorités à la fois;
votre bon jugement et votre capacité à prendre des décisions;
vos bonnes habiletés de communication;
votre esprit d’équipe et votre capacité à collaborer;
votre souci du détail et votre rigueur dans les suivis;
votre capacité à rester calme et efficace dans les situations plus exigeantes

Formation et expérience

Diplôme d’études collégiales dans un domaine technique, diplôme en technologie de l’ingénierie ou combinaison équivalente de formation et d’expérience dans l’industrie.
Expérience dans l’industrie de l’emballage Gable Top requise.
De 7 à 10 ans d’expérience dans un ou plusieurs des domaines suivants :
- soutien technique;
- service à la clientèle;
- coordination des services;
- service technique sur le terrain;
- soutien d’équipements industriels;
- planification de l’entretien;
- gestion des opérations de service

Connaissances techniques

machinerie industrielle et équipements d’emballage;
automatisation et systèmes de contrôle;
entretien préventif et correctif;
environnements manufacturiers et production;
soutien technique à la clientèle

Outils et systèmes

Suite Microsoft Office;
systèmes CRM et logiciels de gestion des services;
outils de planification et de gestion des ressources

English

Are you passionate about customer service, technical operations, and field service coordination?

Join our Technical Services team and become the central point of coordination between customers, Field Service Engineers, technical specialists, and internal stakeholders across the Americas.

Your Impact

As the central coordination hub for Technical Services, you will:

Customer Support & Technical Coordination

Serve as the primary contact for customer technical inquiries and service requests.
Provide first-level troubleshooting and support.
Coordinate escalations with Technical Managers and subject matter experts.
Ensure proactive communication and outstanding customer experience throughout the service process.
Help minimize customer downtime and maximize equipment performance.

Service Scheduling & Resource Planning

Coordinate and prioritize service requests across the Americas region.
Schedule Field Service Engineers for emergency interventions, preventive maintenance, customer training, equipment trials, installations, and commissioning activities.
Optimize resource allocation while balancing customer expectations, response time targets, travel efficiency, and employee well-being.
Proactively resolve scheduling conflicts and resource constraints.

Spare Parts & Service Support

Support customers with spare parts identification and inquiries.
Coordinate with Parts and Supply Chain teams to ensure timely quotations and order fulfillment.
Identify opportunities for preventive maintenance programs, equipment upgrades, modernization initiatives, and service enhancements.

Operational Excellence & Reporting

Maintain accurate service records and planning information within CRM systems.
Monitor service KPIs, workload trends, and customer service performance.
Analyze service delivery metrics and recommend continuous improvement initiatives.
Ensure proper documentation and reporting of all service activities.

Business Growth Support

Identify opportunities related to:
- Service agreements
- Preventive maintenance programs
- Customer training
- Equipment upgrades
- Modernization initiatives
- Additional value-added services
- Collaborate with Business Development Managers and Technical Managers to support revenue growth initiatives.

What Will Make You Successful

You are recognized for your:

- - Customer-first mindset
  - Strong organizational skills
  - Ability to manage multiple priorities
  - Sound judgment and decision-making
  - Excellent communication skills
  - Collaborative and team-oriented approach
  - Attention to detail and follow-through
  - Ability to remain calm under pressure

Education & Experience

Associate Degree, Technical Diploma, Engineering Technology Degree, or equivalent combination of education and industry experience.
Experience in the Gable Top Packaging industry is required.
7 to 10 years of experience in one or more of the following:
- Technical Support
- Customer Service
- Service Coordination
- Field Service Operations
- Industrial Equipment Support
- Maintenance Planning
- Service Operations Management

Technical Knowledge

Industrial machinery and packaging equipment.
Automation and control systems.
Preventive and corrective maintenance practices.
Manufacturing and production environments.
Technical customer support operations.

Technology & Systems

Microsoft Office Suite.
CRM systems and service management software.
Scheduling and resource planning tools.

Apply About employer

More about this job

Responsibilities

Coordinate customer service requests and schedule field service engineers across the Americas for emergencies, maintenance, training, trials, installations, and commissioning. Maintain service records, monitor performance, coordinate spare parts support, identify service growth opportunities, and recommend improvements to service delivery.

Requirements

Requires an associate degree, technical diploma, engineering technology degree, or equivalent education and industry experience, along with experience in the Gable Top Packaging industry. Candidates should have 7 to 10 years of relevant experience and knowledge of industrial packaging equipment, automation, maintenance, manufacturing environments, and technical customer support.

Skills

Customer Service
Technical Support
Service Coordination
Field Service Scheduling
Resource Planning
First-Level Troubleshooting
Industrial Machinery
Packaging Equipment
Automation and Control Systems
Preventive and Corrective Maintenance
CRM Systems
Service Management Software
KPI Monitoring
Continuous Improvement
Spare Parts Coordination
Customer Communication

Visa sponsorship

Not detected in the job text

Keywords

Technical Services
Customer Service
Technical Support
Service Coordination
Field Service Engineers
Service Scheduling
Resource Planning
Gable Top Packaging
Industrial Machinery
Packaging Equipment
Automation
Control Systems
Preventive Maintenance
Corrective Maintenance
Manufacturing
Production Environments
Spare Parts
Supply Chain
Service Agreements
Customer Training
Equipment Upgrades
Equipment Modernization
CRM Systems
Microsoft Office
Service Management Software
Scheduling Tools
Service KPIs
Continuous Improvement
Equipment Installation
Commissioning

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