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Added 9 mins ago
CC
Commercial Services Associate
Cambrian Credit Union
Winnipeg, MB
- Full-time
…the dynamic and essential world of Commercial lending. As an Associate, Commercial Services, you will gain hands-on experience in financial analysis, risk management, and industry…
Added 25 mins ago
S-
Seasonal Sales Associate
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Fredericton, NB
- Temporary
…life! We are known for creating an engaging and interactive experience for our customers with a challenging and rewarding opportunity for our associates. At Showcase, we celebrate diversity…
Added 25 mins ago
HR
Patient Care Director, Emergency Department
Hudson Regional Health
Hudson, QC
- $125,000 to $135,000 USD / year
- Full-time
…integrated system of care that is high value, cost effective and customer focused. The PCD is committed to creating a work environment that fosters pride, teamwork and continuous learning…
Added 25 mins ago
HE
Maintenance Tech/Houseman
Hotel Equities
Halifax, NS
- Full-time
Previous hotel maintenance, engineering, facilities, or general building maintenance experience preferred.
Added 25 mins ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 25 mins ago
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Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 25 mins ago
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(CAN) Grocery Associate
Walmart
Saskatoon, SK
- Part-time
Working as a Grocery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer service by…
Added 39 mins ago
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Retail Sales Associate
Skechers
Kelowna, BC
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 39 mins ago
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Seasonal Associate
sephora.com
Ottawa, ON
- $19.2 to $22.6 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 54 mins ago
CH
Seasonal Sales Associate
Cole Haan
Calgary, AB
- Part-time
As a Stylist (Sales Associate) you are more than a sales professional. You are a trusted advisor, fit expert, and brand ambassador who brings out "#RUOBSESSED?" Selling Program to life in…
Added 1 hour ago
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Sales & Service Lead (Full-Time) - Carrefour Laval
ALO
Laval, QC
- Full-time
The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a…
Added 1 hour ago
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Sales & Service Lead (Full-Time) - Carrefour Laval
ALO
Laval, QC
- Full-time
The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a…
Added 1 hour ago
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Sales Associate (Full-Time) - Carrefour Laval
ALO
Laval, QC
- Full-time
The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest…
Added 1 hour ago
FOH - Cashier / Garnisher
Recipe Unlimited
Toronto, ON
…hands-on and our team works together to deliver the Perfect Guest Experience to our guests each and every time. We genuinely care about each Guest and every…
Added 1 hour ago
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Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Vancouver, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
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Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Cashier, Hourly Part Time Day
Shoppers Drug Mart
Vancouver, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Kimberley, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
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Beauty Specialist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
TT
Retail Store Associate Part Time Marshalls/HomeSense - Lethbridge
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Lethbridge, AB
- Part-time
…environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 1 hour ago
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Seasonal Sales Associate
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Toronto, ON
- Full-time
Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day
Added 1 hour ago
TB
Seasonal Sales Associate
Tailored Brands
Toronto, ON
- Full-time
Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day
Added 1 hour ago
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Beauty Advisor/Artist Freelancer/On-Call
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Quebec, QC
- Full-time
…provide a welcoming, inspirational and personalized in-store experience which educates and delights our…
Added 1 hour ago
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Technicien principal de l'environnement critique (CET)/Critical Environment Technician
Microsoft
Quebec, QC
- Full-time

Elopak

Gestionnaire, coordination des services techniques

Boisbriand, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English · French
Posted: Oct 26, 2026

Original job description

English section of this bilingual listing.

English

Are you passionate about customer service, technical operations, and field service coordination?

Join our Technical Services team and become the central point of coordination between customers, Field Service Engineers, technical specialists, and internal stakeholders across the Americas.

Your Impact

As the central coordination hub for Technical Services, you will:

Customer Support & Technical Coordination

Serve as the primary contact for customer technical inquiries and service requests.
Provide first-level troubleshooting and support.
Coordinate escalations with Technical Managers and subject matter experts.
Ensure proactive communication and outstanding customer experience throughout the service process.
Help minimize customer downtime and maximize equipment performance.

Service Scheduling & Resource Planning

Coordinate and prioritize service requests across the Americas region.
Schedule Field Service Engineers for emergency interventions, preventive maintenance, customer training, equipment trials, installations, and commissioning activities.
Optimize resource allocation while balancing customer expectations, response time targets, travel efficiency, and employee well-being.
Proactively resolve scheduling conflicts and resource constraints.

Spare Parts & Service Support

Support customers with spare parts identification and inquiries.
Coordinate with Parts and Supply Chain teams to ensure timely quotations and order fulfillment.
Identify opportunities for preventive maintenance programs, equipment upgrades, modernization initiatives, and service enhancements.

Operational Excellence & Reporting

Maintain accurate service records and planning information within CRM systems.
Monitor service KPIs, workload trends, and customer service performance.
Analyze service delivery metrics and recommend continuous improvement initiatives.
Ensure proper documentation and reporting of all service activities.

Business Growth Support

Identify opportunities related to:
- Service agreements
- Preventive maintenance programs
- Customer training
- Equipment upgrades
- Modernization initiatives
- Additional value-added services
- Collaborate with Business Development Managers and Technical Managers to support revenue growth initiatives.

What Will Make You Successful

You are recognized for your:

- - Customer-first mindset
  - Strong organizational skills
  - Ability to manage multiple priorities
  - Sound judgment and decision-making
  - Excellent communication skills
  - Collaborative and team-oriented approach
  - Attention to detail and follow-through
  - Ability to remain calm under pressure

Education & Experience

Associate Degree, Technical Diploma, Engineering Technology Degree, or equivalent combination of education and industry experience.
Experience in the Gable Top Packaging industry is required.
7 to 10 years of experience in one or more of the following:
- Technical Support
- Customer Service
- Service Coordination
- Field Service Operations
- Industrial Equipment Support
- Maintenance Planning
- Service Operations Management

Technical Knowledge

Industrial machinery and packaging equipment.
Automation and control systems.
Preventive and corrective maintenance practices.
Manufacturing and production environments.
Technical customer support operations.

Technology & Systems

Microsoft Office Suite.
CRM systems and service management software.
Scheduling and resource planning tools.

Read the full bilingual original

English version below :

Vous êtes passionné(e) par le service à la clientèle, les opérations techniques et la coordination des interventions ?

Joignez-vous à notre équipe des Services techniques!

Votre rôle

En tant que Spécialiste, coordination des services techniques, vous relevez du Directeur Technique, vous aurez un rôle clé dans la coordination des demandes de service et ferez le lien entre nos clients, nos techniciens de service, nos spécialistes techniques et nos différentes équipes internes à travers la région des Amériques

Service à la clientèle et soutien technique

Être le principal point de contact pour les demandes de service et les questions techniques de nos clients.
Offrir un soutien technique de premier niveau et aider à résoudre les problèmes rencontrés.
Faire appel aux gestionnaires techniques ou aux spécialistes appropriés lorsque nécessaire.
Assurer des suivis réguliers auprès des clients tout au long du processus.
Contribuer à réduire les temps d’arrêt et à assurer le bon fonctionnement des équipements chez nos clients.

Planification et coordination des interventions

Coordonner et prioriser les demandes de service à travers les Amériques.
Planifier les interventions des techniciens de service chez le client pour les appels d’urgence, l’entretien préventif, la formation des clients, les essais d’équipement, les installations et les mises en service.
Répartir efficacement les ressources en tenant compte des besoins des clients, des délais d’intervention, des déplacements et du bien-être des employés.
Régler de façon proactive les conflits d’horaire et les enjeux de disponibilité des ressources.

Pièces de rechange et soutien au service

Aider les clients à identifier les pièces de rechange dont ils ont besoin et répondre à leurs questions.
Collaborer avec les équipes des pièces et de la chaîne d’approvisionnement afin d’assurer un traitement efficace des soumissions et des commandes.
Repérer les occasions d’améliorer le service offert aux clients, notamment en matière d’entretien préventif, de mise à niveau et de modernisation des équipements.

Suivi des activités et amélioration continue

Maintenir à jour les dossiers de service et les informations de planification dans les systèmes CRM.
Faire le suivi des indicateurs de performance, de la charge de travail et de la qualité du service offert aux clients.
Analyser les résultats et proposer des pistes d’amélioration.
S’assurer que les activités de service sont bien documentées et que les suivis requis sont effectués.

Développement des services

Repérer des occasions liées aux ententes de service, à l’entretien préventif, à la formation des clients, à la mise à niveau et à la modernisation des équipements ainsi qu’à d’autres services à valeur ajoutée.
Collaborer avec les gestionnaires du développement des affaires et les gestionnaires techniques afin de contribuer au développement de nouvelles occasions d’affaires

Ce que nous recherchons

Vous êtes reconnu(e) pour :

votre approche axée sur le client;
votre excellent sens de l’organisation;
votre capacité à gérer plusieurs priorités à la fois;
votre bon jugement et votre capacité à prendre des décisions;
vos bonnes habiletés de communication;
votre esprit d’équipe et votre capacité à collaborer;
votre souci du détail et votre rigueur dans les suivis;
votre capacité à rester calme et efficace dans les situations plus exigeantes

Formation et expérience

Diplôme d’études collégiales dans un domaine technique, diplôme en technologie de l’ingénierie ou combinaison équivalente de formation et d’expérience dans l’industrie.
Expérience dans l’industrie de l’emballage Gable Top requise.
De 7 à 10 ans d’expérience dans un ou plusieurs des domaines suivants :
- soutien technique;
- service à la clientèle;
- coordination des services;
- service technique sur le terrain;
- soutien d’équipements industriels;
- planification de l’entretien;
- gestion des opérations de service

Connaissances techniques

machinerie industrielle et équipements d’emballage;
automatisation et systèmes de contrôle;
entretien préventif et correctif;
environnements manufacturiers et production;
soutien technique à la clientèle

Outils et systèmes

Suite Microsoft Office;
systèmes CRM et logiciels de gestion des services;
outils de planification et de gestion des ressources

English

Are you passionate about customer service, technical operations, and field service coordination?

Join our Technical Services team and become the central point of coordination between customers, Field Service Engineers, technical specialists, and internal stakeholders across the Americas.

Your Impact

As the central coordination hub for Technical Services, you will:

Customer Support & Technical Coordination

Serve as the primary contact for customer technical inquiries and service requests.
Provide first-level troubleshooting and support.
Coordinate escalations with Technical Managers and subject matter experts.
Ensure proactive communication and outstanding customer experience throughout the service process.
Help minimize customer downtime and maximize equipment performance.

Service Scheduling & Resource Planning

Coordinate and prioritize service requests across the Americas region.
Schedule Field Service Engineers for emergency interventions, preventive maintenance, customer training, equipment trials, installations, and commissioning activities.
Optimize resource allocation while balancing customer expectations, response time targets, travel efficiency, and employee well-being.
Proactively resolve scheduling conflicts and resource constraints.

Spare Parts & Service Support

Support customers with spare parts identification and inquiries.
Coordinate with Parts and Supply Chain teams to ensure timely quotations and order fulfillment.
Identify opportunities for preventive maintenance programs, equipment upgrades, modernization initiatives, and service enhancements.

Operational Excellence & Reporting

Maintain accurate service records and planning information within CRM systems.
Monitor service KPIs, workload trends, and customer service performance.
Analyze service delivery metrics and recommend continuous improvement initiatives.
Ensure proper documentation and reporting of all service activities.

Business Growth Support

Identify opportunities related to:
- Service agreements
- Preventive maintenance programs
- Customer training
- Equipment upgrades
- Modernization initiatives
- Additional value-added services
- Collaborate with Business Development Managers and Technical Managers to support revenue growth initiatives.

What Will Make You Successful

You are recognized for your:

- - Customer-first mindset
  - Strong organizational skills
  - Ability to manage multiple priorities
  - Sound judgment and decision-making
  - Excellent communication skills
  - Collaborative and team-oriented approach
  - Attention to detail and follow-through
  - Ability to remain calm under pressure

Education & Experience

Associate Degree, Technical Diploma, Engineering Technology Degree, or equivalent combination of education and industry experience.
Experience in the Gable Top Packaging industry is required.
7 to 10 years of experience in one or more of the following:
- Technical Support
- Customer Service
- Service Coordination
- Field Service Operations
- Industrial Equipment Support
- Maintenance Planning
- Service Operations Management

Technical Knowledge

Industrial machinery and packaging equipment.
Automation and control systems.
Preventive and corrective maintenance practices.
Manufacturing and production environments.
Technical customer support operations.

Technology & Systems

Microsoft Office Suite.
CRM systems and service management software.
Scheduling and resource planning tools.

Apply About employer

More about this job

Responsibilities

Coordinate customer service requests and schedule field service engineers across the Americas for emergencies, maintenance, training, trials, installations, and commissioning. Maintain service records, monitor performance, coordinate spare parts support, identify service growth opportunities, and recommend improvements to service delivery.

Requirements

Requires an associate degree, technical diploma, engineering technology degree, or equivalent education and industry experience, along with experience in the Gable Top Packaging industry. Candidates should have 7 to 10 years of relevant experience and knowledge of industrial packaging equipment, automation, maintenance, manufacturing environments, and technical customer support.

Skills

Customer Service
Technical Support
Service Coordination
Field Service Scheduling
Resource Planning
First-Level Troubleshooting
Industrial Machinery
Packaging Equipment
Automation and Control Systems
Preventive and Corrective Maintenance
CRM Systems
Service Management Software
KPI Monitoring
Continuous Improvement
Spare Parts Coordination
Customer Communication

Visa sponsorship

Not detected in the job text

Keywords

Technical Services
Customer Service
Technical Support
Service Coordination
Field Service Engineers
Service Scheduling
Resource Planning
Gable Top Packaging
Industrial Machinery
Packaging Equipment
Automation
Control Systems
Preventive Maintenance
Corrective Maintenance
Manufacturing
Production Environments
Spare Parts
Supply Chain
Service Agreements
Customer Training
Equipment Upgrades
Equipment Modernization
CRM Systems
Microsoft Office
Service Management Software
Scheduling Tools
Service KPIs
Continuous Improvement
Equipment Installation
Commissioning

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