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Added 1 hour ago
FC
Industrial Painter
FLEET CANADA INC
Fort Erie, ON
- $21.88 to $36.98 CAD / hour
- Full-time
We are looking for a detail-oriented Industrial Painter / Prep & Paint Technician to join our manufacturing team. This role is responsible for preparing metal components for painting,…
Added 1 hour ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
…maintaining timecard records, and complying with established production, quality, and safety…
Added 3 hours ago
CP
Installation & Production Technician
CG Production Co
Barrie, ON
- Full-time
We are looking for a reliable, hands-on Installation & Production Technician to support our growing installation and production operations.
Added 4 hours ago
AI
Journeyman Automotive Technician - Grande Prairie Hyundai
AutoCanada Inc.
Grande Prairie, AB
- $45 to $50 CAD / hour
- Full-time
As an Automotive Technician, your primary responsibilities include diagnosing, testing, and repairing vehicle systems to ensure their security and functionality, using specialized tools and…
Added 4 hours ago
W
Environmental Technician I
Worley
Kelowna, BC
- Full-time
Environmental Technician Trainee (Kelowna, BC)
Added 4 hours ago
FM
Metallurgical Technician
Foran Mining Corporation
SK
- $80,000 to $90,000 CAD / year
- Full-time
Eldorado Gold Saskatchewan (TSX:ELD) is seeking a Metallurgical Technician to join our growing McIlvenna Bay team. This is a full-time position based at the McIlvenna Bay site working a…
Added 4 hours ago
WS
Maintenance Technician- ChamClad
Wausau Supply Company
AB · Edmonton, AB
- Full-time
The Maintenance Technician works directly with the Maintenance & Technical Supervisor to keep manufacturing equipment, tooling, and facility assets safe, clean, reliable, and…
Added 4 hours ago
PB
Production Technician
Primo Brands
Hope, BC
- Internship
Schedule: 20-40 hours / week depending on production needs.
Added 5 hours ago
PA
Automotive Service Technician (Classic Honda)
Performance Auto Group
Brampton, ON
- Full-time
Classic Honda is looking for a 310S Licensed Automotive Service Technician to join their high-volume shop.
Added 5 hours ago
PA
Service Technician (Bolton Honda)
Performance Auto Group
Bolton, ON
- Full-time
Bolton Honda is looking for a 310S Licensed Automotive Technician to join their high-volume shop and is offering a Competitive Compensation
Added 5 hours ago
PA
Automotive Service Technician (AutoPlanet Brampton)
Performance Auto Group
ON · Brampton, ON
- Full-time
AutoPlanet Brampton is looking for a Service Technician to join their Dynamic Team!
Added 5 hours ago
PA
Service Technician (Bolton Honda)
Performance Auto Group
Bolton, ON
- Full-time
Bolton Honda is looking for a 310S Licensed Automotive Technician to join their high-volume shop and is offering a Competitive Compensation
Added 5 hours ago
PA
Automotive Service Technician (Motion Mazda)
Performance Auto Group
Orangeville, ON
- Full-time
Motion Mazda is looking for a 310S Licensed Automotive Technician to join their high- volume shop and is offering a Competitive Compensation Package including a flat hourly rate totalling…
Added 5 hours ago
PA
Service Technician (Bolton Hyundai)
Performance Auto Group
Bolton, ON
- Full-time
Bolton Hyundai is looking for a 310S Licensed Automotive Technician to join their high-volume shop and is offering a Competitive Compensation
Added 5 hours ago
PA
Automotive Service Technician (Bolton Nissan)
Performance Auto Group
Bolton, ON
- Full-time
Bolton Nissan is looking for a 310S Licensed Automotive Service Technician to join their high-volume shop and is offering a Competitive Compensation Package including a flat hourly rate…
Added 5 hours ago
PA
Service Technician (Brampton North Nissan)
Performance Auto Group
Brampton, ON
- Full-time
Brampton North Nissan is looking for a 310S Licensed Automotive Technician to join their high- volume shop and is offering a Competitive Compensation Package including a flat hourly rate…
Added 5 hours ago
PA
Automotive Service Technician (Kia of Brampton)
Performance Auto Group
Brampton, ON
- Full-time
Kia of Brampton is looking for a Licensed Automotive Service Technician to join their dynamic team in Brampton and is offering a Competitive Compensation Package including a flat hourly…
Added 5 hours ago
PA
Automotive Service Technician (Mazda of Brampton)
Performance Auto Group
Brampton, ON
- Full-time
Mazda of Brampton is looking for a 310S Licensed Automotive Technician to join their high- volume shop and is offering a Competitive Compensation Package including a flat hourly rate…
Added 5 hours ago
PA
Automotive Service Technician (Planet Ford)
Performance Auto Group
Brampton, ON
- Full-time
Planet Ford is looking for a 310S Licensed Automotive Technician to join their high-volume shop and is offering a Competitive Compensation Package including a flat hourly rate ranging from…
Added 5 hours ago
PA
Automotive Service Technician (Performance Lexus)
Performance Auto Group
St. Catharines, ON
- Full-time
Performance Lexus is looking for an Automotive Service Technician to join their dynamic team!
Added 5 hours ago
PA
Service Technician (Performance Mercedes-Benz)
Performance Auto Group
St. Catharines, ON
- Full-time
Performance Mercedes Benz is looking for a 310S Licensed Automotive Technician to join their high volume shop and is offering a Competitive Compensation Package including a flat hourly rate…
Added 5 hours ago
PA
Service Technician (Grimsby Hyundai)
Performance Auto Group
Grimsby, ON
- Full-time
Grimsby Hyundai is looking for a 310S Licensed Automotive Technician to join their high-volume shop and is offering a Competitive Compensation Package including a flat hourly rate ranging…
Added 5 hours ago
PA
Service Technician (Brantford Toyota)
Performance Auto Group
Brantford, ON
- Full-time
Brantford Toyota is looking for a 310S Licensed Automotive Technician Service Technician with a proven track record to join our dynamic team. The successful candidate will be responsible…
Added 5 hours ago
CU
SMPA Technician
Capilano University
North Vancouver, BC
- Part-time
…rental orders, and ensuring that the broad range of film and TV production equipment is well maintained, inventoried, and available for use through a departmental reservation system. An…
Added 5 hours ago
CU
SMPA Technician
Capilano University
North Vancouver, BC
- Part-time
…rental orders, and ensuring that the broad range of film and TV production equipment is well maintained, inventoried, and available for use through a departmental reservation system. An…

Elopak

Technicien(ne) de service / Field Service Technician

Boisbriand, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English · French
Posted: Oct 2, 2026

Original job description

English section of this bilingual listing.

Reporting to the Technical Director, the Field Service Technician serves as the primary technical point of contact for our customers. In this role, you will support customers within your assigned territory by troubleshooting product quality concerns and equipment-related issues. Your goal will be to identify and implement sustainable solutions that meet customer expectations while supporting the company's operational objectives.

Technical Support and Problem Resolution

Serve as the first point of contact when customers report technical issues or operational abnormalities.
Diagnose and resolve issues involving filling equipment, downstream systems, conveyors, case packers, and other related equipment.
Conduct root cause analyses and implement long-term corrective actions.
Manage incidents, complaints, and technical service requests through to full resolution.
Maintain detailed documentation of diagnostics, repairs performed, parts used, and recommendations provided.

Customer Support and Satisfaction

Work closely with customer production teams and operators to restore operations as quickly as possible.
Maintain regular communication with customers, sales teams, spare parts specialists, and other internal stakeholders.
Deliver customer training and provide technical guidance tailored to operational needs.
Contribute to a high level of customer satisfaction and long-term customer retention.

Collaboration and Continuous Improvement

Partner with field service, customer service, sales, and product development teams.
Gather and communicate customer and market feedback to support the continuous improvement of products and services.
Support technical communications with customers regarding products, specifications, procedures, and product changes.

Service Management and Field Operations

Perform corrective maintenance, preventive maintenance, and repair activities at customer sites.
Prepare quotations for spare parts and follow up on corrective action requests.
Effectively manage multiple priorities in a fast-paced and evolving environment.
Remain available to support customer operational needs, including urgent situations.
Travel frequently throughout Canada and internationally.

What Will Help You Succeed in This Role

Education and Experience

Technical diploma in Electrical Engineering Technology, Mechanical Technology, Industrial Automation (PLC), or a related discipline.
7 to 10 years of experience in field technical services, quality engineering, aseptic packaging, or a related industry.
Strong knowledge of liquid filling equipment and downstream handling systems.
Demonstrated experience in troubleshooting, diagnostics, and solving complex technical issues.
Proven customer service experience within an industrial manufacturing environment.

Key Competencies

Strong analytical and problem-solving skills.
Excellent organizational, planning, and prioritization abilities.
Ability to work effectively in a dynamic and changing environment.
Strong communication, collaboration, and interpersonal skills.
Ability to influence and interact effectively with all levels of a customer's organization, from plant operators to senior management.
Proven conflict resolution and relationship-building skills.
Self-motivated, resourceful, and accountable.
Proficiency with Microsoft Office applications and technical software such as MS Project and AutoCAD.
Strong written and verbal English communication skills to effectively support U.S.-based teams and corporate stakeholders.
Willingness and ability to travel up to 95% of the time.

Read the full bilingual original

English version below :

Faites la différence directement chez nos clients

Ce que vous accomplirez

En tant que technicien(ne) de service, vous relevez du Directeur Technique, vous serez le principal point de contact technique auprès de nos clients. Vous serez responsable d'accompagner les clients de votre territoire dans la résolution de problèmes liés à la qualité des produits et à l'utilisation des équipements. Votre objectif sera de trouver des solutions durables qui répondent aux attentes des clients tout en soutenant les objectifs de l'entreprise.

Soutien technique et résolution de problèmes :

Agir à titre de premier répondant lors de problématiques techniques ou d'anomalies signalées par les clients.
Diagnostiquer et résoudre les problèmes touchant les équipements de remplissage, le matériel en aval, les convoyeurs, les machines d'encartonnage et les autres équipements connexes.
Effectuer l'analyse des causes fondamentales et mettre en œuvre des actions correctives durables.
Assurer le suivi complet des incidents, des plaintes et des demandes techniques jusqu'à leur résolution.
Produire une documentation détaillée des diagnostics, réparations effectuées, pièces utilisées et recommandations émises.

Accompagnement et satisfaction de la clientèle :

Collaborer étroitement avec les équipes de production et les opérateurs chez les clients afin de rétablir rapidement les opérations.
Maintenir des communications régulières avec les clients, les équipes de ventes, les spécialistes des pièces de rechange et les autres intervenants internes.
Participer à la formation des clients et leur fournir un accompagnement technique adapté à leurs besoins.
Contribuer à l'atteinte d'un niveau élevé de satisfaction et de fidélisation de la clientèle.

Collaboration et amélioration continue :

Travailler en partenariat avec les équipes de service mobile, du service à la clientèle, des ventes et du développement de produits.
Recueillir et transmettre les commentaires du marché et des clients afin de soutenir l'amélioration continue des produits et services.
Appuyer les communications techniques auprès de la clientèle concernant les produits, les spécifications, les procédures et les changements.

Gestion des interventions :

Effectuer les interventions de maintenance corrective, préventive et de réparation chez les clients.
Préparer des soumissions pour les pièces de rechange et assurer le suivi des demandes de correction.
Gérer efficacement plusieurs priorités dans un environnement dynamique et en constante évolution.
Être disponible pour répondre aux besoins opérationnels des clients, notamment lors de situations urgentes.
Effectuer de fréquents déplacements au Canada et à l'international.

Ce qui vous permettra de réussir dans ce rôle :

Formation et expérience

Diplôme d'une école technique avec spécialisation en électricité, mécanique ou automatisation industrielle (PLC).
De 7 à 10 années d'expérience dans un rôle de services techniques sur le terrain, d'ingénierie qualité, d'emballage aseptique ou dans un domaine connexe.
Excellente connaissance des équipements de remplissage de liquides et des systèmes de manutention en aval.
Expérience démontrée en diagnostic, dépannage et résolution de problèmes techniques complexes.
Expérience reconnue en service à la clientèle dans un environnement industriel.

Compétences recherchées

Solides capacités d'analyse et de résolution de problèmes.
Excellent sens de l'organisation, de la planification et de la gestion des priorités.
Capacité à évoluer efficacement dans un environnement en changement.
Excellentes habiletés de communication et de collaboration.
Forte aptitude à influencer et à interagir avec différents niveaux d'une organisation client, de l'opérateur jusqu'à la direction.
Habiletés reconnues en gestion de conflits et en développement de relations de confiance.
Esprit d'initiative, autonomie et sens des responsabilités.
Excellentes connaissances des outils Microsoft Office et des logiciels techniques tels que MS Project et AutoCAD.
Une très bonne connaissance de l'anglais, tant à l'oral qu'à l'écrit, afin d'accompagner efficacement les équipes basées aux États-Unis et le corporatif.
Disponibilité à voyager jusqu'à 95 % du temps.

English

Make a Difference Directly at Our Customers’ Facilities

What You Will Accomplish

Reporting to the Technical Director, the Field Service Technician serves as the primary technical point of contact for our customers. In this role, you will support customers within your assigned territory by troubleshooting product quality concerns and equipment-related issues. Your goal will be to identify and implement sustainable solutions that meet customer expectations while supporting the company's operational objectives.

Technical Support and Problem Resolution

Serve as the first point of contact when customers report technical issues or operational abnormalities.
Diagnose and resolve issues involving filling equipment, downstream systems, conveyors, case packers, and other related equipment.
Conduct root cause analyses and implement long-term corrective actions.
Manage incidents, complaints, and technical service requests through to full resolution.
Maintain detailed documentation of diagnostics, repairs performed, parts used, and recommendations provided.

Customer Support and Satisfaction

Work closely with customer production teams and operators to restore operations as quickly as possible.
Maintain regular communication with customers, sales teams, spare parts specialists, and other internal stakeholders.
Deliver customer training and provide technical guidance tailored to operational needs.
Contribute to a high level of customer satisfaction and long-term customer retention.

Collaboration and Continuous Improvement

Partner with field service, customer service, sales, and product development teams.
Gather and communicate customer and market feedback to support the continuous improvement of products and services.
Support technical communications with customers regarding products, specifications, procedures, and product changes.

Service Management and Field Operations

Perform corrective maintenance, preventive maintenance, and repair activities at customer sites.
Prepare quotations for spare parts and follow up on corrective action requests.
Effectively manage multiple priorities in a fast-paced and evolving environment.
Remain available to support customer operational needs, including urgent situations.
Travel frequently throughout Canada and internationally.

What Will Help You Succeed in This Role

Education and Experience

Technical diploma in Electrical Engineering Technology, Mechanical Technology, Industrial Automation (PLC), or a related discipline.
7 to 10 years of experience in field technical services, quality engineering, aseptic packaging, or a related industry.
Strong knowledge of liquid filling equipment and downstream handling systems.
Demonstrated experience in troubleshooting, diagnostics, and solving complex technical issues.
Proven customer service experience within an industrial manufacturing environment.

Key Competencies

Strong analytical and problem-solving skills.
Excellent organizational, planning, and prioritization abilities.
Ability to work effectively in a dynamic and changing environment.
Strong communication, collaboration, and interpersonal skills.
Ability to influence and interact effectively with all levels of a customer's organization, from plant operators to senior management.
Proven conflict resolution and relationship-building skills.
Self-motivated, resourceful, and accountable.
Proficiency with Microsoft Office applications and technical software such as MS Project and AutoCAD.
Strong written and verbal English communication skills to effectively support U.S.-based teams and corporate stakeholders.
Willingness and ability to travel up to 95% of the time.

Apply About employer

More about this job

Responsibilities

Serve as the primary technical contact for customers, diagnosing and resolving issues with filling and downstream equipment, conducting root cause analyses, and documenting service work through resolution. Perform maintenance and repairs at customer sites, provide training and technical guidance, coordinate with internal teams, and support continuous improvement while traveling frequently.

Requirements

A technical diploma in electrical, mechanical, industrial automation, or a related discipline is required, along with 7 to 10 years of relevant experience. Candidates should have strong knowledge of liquid filling and downstream systems, proven industrial customer service and troubleshooting experience, proficiency with Microsoft Office, MS Project, and AutoCAD, strong English communication skills, and willingness to travel up to 95% of the time.

Skills

Technical Troubleshooting
Root Cause Analysis
Corrective Maintenance
Preventive Maintenance
Equipment Repair
Liquid Filling Equipment
Downstream Handling Systems
Customer Service
Customer Training
Conflict Resolution
Relationship Building
Communication
Prioritization
Microsoft Office
MS Project
AutoCAD

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Technical Support
Liquid Filling Equipment
Downstream Handling Systems
Conveyors
Case Packers
Industrial Automation
Root Cause Analysis
Corrective Actions
Preventive Maintenance
Corrective Maintenance
Equipment Repair
Aseptic Packaging
Quality Engineering
Customer Training
Spare Parts
Customer Satisfaction
Continuous Improvement
Microsoft Office
MS Project
AutoCAD
Industrial Manufacturing
Technical Documentation
International Travel

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