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Elton Manufacturing

Key Account Coordinator

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Key Account Coordinator

Customer Relations | Account Support | Manufacturing

Location: Mississauga, Ontario

Employment Type: Full-Time | On-Site

About Elton Manufacturing

Founded in 1981, Elton Manufacturing is a Canadian manufacturer specializing in garage door windows, weatherstripping, entry door lites, and innovative building products.

For more than 40 years, we have built strong relationships with customers across North America through product innovation, consistent quality, and exceptional customer service.

As we continue to grow, we are looking for a proactive and customer-focused Key Account Coordinator to support our key U.S. customers and strengthen our customer relationships.

The Opportunity

We are seeking an organized, responsive, and detail-oriented Key Account Coordinator to serve as a primary point of contact for key U.S. customers.

This role is responsible for maintaining strong customer relationships, coordinating internal activities, providing timely updates, and ensuring customer inquiries and concerns are addressed effectively.

The ideal candidate is a strong communicator who takes ownership, anticipates customer needs, and works collaboratively with internal teams to deliver an exceptional customer experience.

Key Responsibilities

Customer Relationship Management

Act as a primary point of contact for assigned key U.S. customers, ensuring timely responses to inquiries, requests, and concerns.
Proactively contact purchasing representatives at key accounts to identify potential challenges, gather feedback, and maintain strong relationships.
Follow up on newly launched products, initial shipments, and samples to ensure customer satisfaction and identify opportunities for improvement.
Maintain regular communication with customers regarding order status, product updates, and outstanding action items.

Account Coordination & Communication

Work closely with outside sales representatives and internal departments, including Operations, Engineering, Quality, and Shipping, to resolve customer-related issues.
Track customer requests and action items through resolution, ensuring accountability and timely communication.
Coordinate customer updates and escalate concerns when necessary.
Support customer communications through organized email campaigns, product announcements, and other mass communications.

New Customer Onboarding & Product Support

Coordinate onboarding activities for new customers, including the preparation and distribution of standard account setup documentation.
Prepare and present program-specific materials, product documentation, and relevant customer information.
Coordinate sample preparation, shipments, tracking, and follow-up communications.
Ensure new customers receive the information and support required for a successful product launch.

Customer Database & Administration

Maintain accurate and up-to-date customer records, contact information, and account details.
Record relevant customer feedback, field information, and follow-up activities.
Maintain organized documentation of customer communications, outstanding issues, and resolutions.
Support continuous improvement of customer service processes and account management practices.

Required Skills & Experience

Previous experience in customer service, account coordination, sales support, or a similar role.
Excellent written and verbal communication skills, with a professional and customer-focused approach.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Demonstrated ability to solve problems, take initiative, and follow through on commitments.
Strong listening skills and ability to develop positive, long-term customer relationships.
Comfortable making proactive customer calls and managing professional business communications.
Proficiency in Microsoft Office, particularly Outlook and Excel.
Experience using ERP, CRM, or customer management systems.
Ability to collaborate effectively with cross-functional teams.

Preferred Qualifications

Previous experience in the garage door industry.
Experience supporting manufacturing, industrial, or building-products customers.
Familiarity with U.S. customer accounts, distribution networks, or OEM relationships.
Experience coordinating new product launches, samples, or customer onboarding activities.

Success in This Role

Success will be measured by:

Customer Responsiveness: Timely, professional responses and consistent communication.
Proactive Account Management: Regular customer engagement and early identification of concerns.
Problem Resolution: Effective coordination and follow-through on customer requests and issues.
Customer Satisfaction: Positive customer feedback and strong account relationships.
Organization & Accuracy: Accurate customer records, documentation, and action-item tracking.
Cross-Functional Collaboration: Effective communication between customers, Sales, Operations, Engineering, and Quality.

Why Join Elton Manufacturing?

Join an established Canadian manufacturer with over 40 years of industry experience.
Work directly with key North American customers and cross-functional leadership teams.
Play an important role in strengthening customer relationships and improving the customer experience.
Be part of a growing organization focused on innovation, accountability, and continuous improvement.
Competitive compensation with an annual bonus opportunity.

How to Apply

Interested candidates are encouraged to apply through LinkedIn with an updated resume highlighting their customer service, account coordination, or sales support experience.

We welcome applicants who are proactive, organized, and passionate about building strong customer relationships.

Elton Manufacturing is an equal opportunity employer.

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for assigned U.S. key accounts, maintaining regular communication, following up on customer needs, and coordinating resolution of inquiries and issues. Support customer onboarding, product launches, samples, account records, and communications while collaborating with Sales and internal departments.

Requirements

Previous experience in customer service, account coordination, sales support, or a similar role is required, along with strong communication, organization, problem-solving, and follow-through skills. Candidates should be proficient in Microsoft Office, particularly Outlook and Excel, and have experience with ERP, CRM, or customer management systems; manufacturing or building-products experience is preferred.

Skills

Customer Service
Account Coordination
Sales Support
Written Communication
Verbal Communication
Organization
Attention To Detail
Problem Solving
Initiative
Customer Relationship Building
Microsoft Outlook
Microsoft Excel
ERP Systems
CRM Systems
Cross-Functional Collaboration

Benefits

Annual Bonus Opportunity

Visa sponsorship

Not detected in the job text

Keywords

Key Account Coordination
Customer Relations
Customer Service
Account Management
Sales Support
U.S. Customer Accounts
Manufacturing
Building Products
Garage Door Industry
Customer Onboarding
Product Launches
Sample Coordination
Order Status Updates
Customer Feedback
Issue Resolution
Cross-Functional Collaboration
Operations
Engineering
Quality
Shipping
Email Campaigns
Microsoft Office
Microsoft Outlook
Microsoft Excel
ERP
CRM
Customer Database Management
Distribution Networks
OEM Relationships
Continuous Improvement

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