Operational Controls Manager

NB, Canada
Chiasson Office, NB, Canada

Base pay range: $82,275 – $102,843 per year. · Full-time

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Job details

Pay: Base pay range: $82,275 – $102,843 per year.
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Maintains and applies knowledge of regulations and regulatory changes relevant to the industry and the organization. Works with business relationship owners and vendors to train, educate, mitigate compliance risks, and drive industry best practices.
Ensures regulatory standards are applied to organizational policies, procedures, and/or products.
Performs risk assessments on operational areas with regulatory lines of business. Contributes to monitoring and auditing workplans. Conducts monitoring, auditing, and surveillance of operational functions, reports results to stakeholders, and takes compliance actions in response to findings.
Responds to compliance related questions, complaints, and incidents.
Works with stakeholders to develop corrective action plans.
Facilitates organizational compliance training on general compliance and other topics required by regulation.
Manages timelines and deliverables, coordinating, and evaluating internal responses. Analyzes and communicates business impact and potential risks to leadership.
May identify areas of non-compliance.
May develop relationships with regulators and respond to inquiries, surveys, and audits, as requested.
Performs other duties and responsibilities as assigned.

Compensation

Base pay range: $82,275 – $102,843 per year. This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications. This position is not eligible for bonus or incentive pay. Base pay is one part of a total rewards package that includes the benefits listed below.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

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More about this job

Responsibilities

Maintain knowledge of relevant regulations and ensure regulatory standards are reflected in organizational policies, procedures, and products. Assess operational risks, conduct monitoring and audits, report findings, coordinate corrective actions and compliance training, and communicate business impacts and risks to leadership.

Requirements

The role requires the ability to interpret regulatory requirements, assess operational compliance risks, and conduct monitoring, auditing, and surveillance. It also calls for coordinating with business stakeholders and vendors, managing deliverables, developing corrective actions, and communicating findings and risks to leadership.

Skills

Regulatory Compliance
Risk Assessment
Operational Controls
Monitoring
Auditing
Surveillance
Compliance Training
Corrective Action Planning
Regulatory Analysis
Vendor Management
Stakeholder Communication
Incident Response
Compliance Reporting
Regulatory Inquiries
Workplan Development
Business Impact Analysis

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Basic Life Insurance
Short-Term Disability
Long-Term Disability
Paid Parental Leave
Health Savings Account
Flexible Spending Accounts
Retirement Savings Plan
Paid Time Off
Paid Holidays
Wellness Day
Paid Volunteer Time
Commuter Benefits
Group Pet Insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Regulatory Compliance
Operational Controls
Regulatory Changes
Risk Assessment
Compliance Risk Mitigation
Regulatory Standards
Policies And Procedures
Monitoring
Auditing
Surveillance
Compliance Workplans
Compliance Training
Corrective Action Plans
Stakeholder Management
Vendor Management
Compliance Incidents
Regulatory Inquiries
Regulatory Audits
Business Impact Analysis
Risk Reporting
Operational Functions
Industry Best Practices

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