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Embrace Pet Insurance

Sr. Operations Manager – Rating and Forms

NB, Canada
Chiasson Office, NB, Canada

Base pay range: $ 112,522 – $ 140,653 per year. · Full-time

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Job details

Pay: Base pay range: $ 112,522 – $ 140,653 per year.
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 6+ years of experience in insurance operations, underwriting operations, product implementation, systems strategy, or business transformation.
Posting language: English
Posted: Oct 30, 2026

Original job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Senior Operations Manager, Rating & Forms - Embrace Pet Insurance

This is a hybrid role based in our Cleveland, OH office.

About Embrace

At Embrace Pet Insurance, we're dedicated to helping pet parents provide the best possible care for their pets. Through innovative insurance solutions, technology-enabled services, and a customer-first mindset, we help families protect the health and well-being of their furry companions. As part of a growing and evolving organization, we are committed to operational excellence, continuous improvement, and delivering an exceptional experience for our customers and partners.

Job Summary

Embrace is seeking a Senior Operations Manager, Rating & Forms to lead the implementation, governance, and optimization of rating algorithms and insurance forms. This role serves as a critical bridge between underwriting, actuarial, compliance, operations, product, and technology teams to ensure rating and forms changes are implemented accurately, efficiently, and in compliance with regulatory requirements.

This leader will oversee the rating engine configuration and deployment processes, drive operational improvements, establish governance frameworks, and support transformational initiatives that enhance scalability, accuracy, and speed to market. The ideal candidate combines deep insurance operations expertise with strong leadership, project management, and cross-functional influencing skills.

Job Responsibilities

Rating & Forms Operations
Lead the implementation and maintenance of rating algorithms, business rules, and insurance forms.
Oversee configuration, testing, deployment, and validation activities to ensure accurate production implementation.
Partner with underwriting, actuarial, product, and technology teams to translate business requirements into operational solutions.

Governance, Compliance & Risk Management

Ensure rating and forms changes comply with regulatory requirements, company standards, and governance protocols.
Maintain documentation, testing, controls, and audit processes that support operational accuracy and risk management.
Collaborate with compliance, legal, and business stakeholders to support filings, approvals, and implementation activities.

Strategic Leadership & Continuous Improvement

Drive process improvement, automation, and operational efficiency initiatives across the rating and forms ecosystem.
Lead cross-functional projects that improve scalability, speed to market, and overall business performance.
Provide strategic recommendations regarding process optimization, systems capabilities, and future-state operations.

Team Leadership & Development

Lead, develop, and mentor team members while fostering a culture of accountability and continuous improvement.
Establish performance expectations, prioritize work, and ensure successful delivery of key initiatives.
Promote collaboration across departments and support organizational capability building.

Qualifications

Required:

Bachelor’s degree in Business, Insurance, Technology, Engineering, or a related field.
6+ years of experience in insurance operations, underwriting operations, product implementation, systems strategy, or business transformation.
Demonstrated success leading cross-functional initiatives, improving processes, and managing stakeholder relationships.

Preferred

Experience working with rating engines, business rules platforms, or insurance administration systems.
Knowledge of insurance regulatory requirements, filings, forms management, and governance practices.
Experience within pet insurance, P&C insurance, or other regulated insurance environments.
Experience with the Inrule rule engine.

Key Competencies

Insurance Rating & Forms Expertise
Regulatory Compliance & Governance
Process Improvement & Operational Excellence
Cross-Functional Leadership & Influence
Strategic Thinking & Change Management
Team Leadership & Talent Development

Compensation

Base pay range: $ 112,522 – $ 140,653 per year. This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications.

This position is eligible for an annual bonus.

Base pay is one part of a total rewards package that includes the benefits listed below.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

Interview Technology Notice

Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.

By continuing with the interview, you consent to this use.

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Apply About employer

More about this job

Responsibilities

Lead the implementation, configuration, testing, deployment, and governance of insurance rating algorithms, business rules, and forms, ensuring accurate production changes and regulatory compliance. Manage and develop the team while driving cross-functional initiatives, process improvements, automation, and operational strategies that improve scalability and speed to market.

Requirements

A bachelor’s degree in Business, Insurance, Technology, Engineering, or a related field and at least six years of relevant experience are required. Candidates should have a record of leading cross-functional initiatives, improving processes, and managing stakeholders; experience with rating engines, insurance systems, regulatory filings, forms governance, or the InRule rule engine is preferred.

Skills

Insurance Rating
Forms Management
Regulatory Compliance
Governance
Process Improvement
Operational Excellence
Cross-Functional Leadership
Project Management
Stakeholder Management
Strategic Thinking
Change Management
Team Leadership
Talent Development
Rating Engine Configuration
Business Rules Platforms

Benefits

Healthcare
Parental Leave
Career Advancement Opportunities
Medical Insurance
Dental Insurance
Vision Insurance
Basic Life Insurance
Short-Term Disability
Long-Term Disability
Health Savings Account
Flexible Spending Accounts
Retirement Savings Plan
Paid Time Off
Paid Holidays
Wellness Day
Paid Volunteer Time
Pet-Friendly Office
Commuter Benefits
Group Pet Insurance
On-the-Job Training
Skills Development
Employee Assistance Program
Annual Bonus

Visa sponsorship

Not detected in the job text

Keywords

Insurance Operations
Pet Insurance
Rating Algorithms
Rating Engines
InRule
Business Rules Platforms
Insurance Forms
Forms Management
Underwriting
Actuarial
Regulatory Requirements
Regulatory Filings
Compliance
Governance Frameworks
Risk Management
Configuration
Testing
Deployment
Validation
Audit Controls
Process Improvement
Automation
Operational Efficiency
Product Implementation
Business Transformation
Project Management
Cross-Functional Leadership
Stakeholder Management
Change Management

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