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Added 8 mins ago
OF
Orangetheory Fitness selling Memberships/community builder
Orangetheory Fitness 10091
Vaudreuil-Dorion, QC
- $16.6 to $19 CAD / hour
- Part-time
Driving Membership Sales: Introduce first-time guests to the Orangetheory concept, conduct studio tours, partner with our fitness coaches to deliver an amazing first experience, and close…
Added 9 mins ago
EJ
Senior Consultant - Practice Optimization and CST Advancement
Edward Jones
Mississauga, ON
- $86,000 to $146,400 CAD / year
- Full-time
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an…
Added 9 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
St. John's, NL · Greater St. John's Metropolitan Area
- $52,500 CAD / year
- Full-time
…perspectives, and ideas make us a stronger organization and better partner to our…
Added 9 mins ago
OP
Project & Control Engineer/Officer
Ontario Power Generation
Renfrew, ON
- Full-time
Partner cross-functionally with engineering, construction, finance, and external contractors to gather inputs, track progress, and align on forecasts
Added 9 mins ago
DC
Coordinator, Contract Services (Procurement Officer)
Defence Construction Canada
Calgary, AB
- Contract
By joining a trusted partner of the Government of Canada and the Canadian construction industry since 1951, you’ll contribute to infrastructure solutions that support Canada’s troops,…
Added 9 mins ago
OV
Partnerships & Brand Consulting Intern | Part-Time | Canada Corporate
Oak View Group
Toronto, ON
- $17.95 CAD / hour
- Part-time
- Internship
Added 9 mins ago
2S
Influencer Campaign Manager (Agency)
24 Seven Talent
Toronto, ON
- Contract
Partner with legal, business affairs, finance, and production teams on contracts, budgets, agreements, and compliance needs.
Added 9 mins ago
GB
Inside Sales Support
Gentek Building Products - Canada
Ottawa, ON
- $28 to $32 CAD / hour
- Full-time
Make it easy for customers to do business with us. You are their business partner.
Added 9 mins ago
OA
Production Supervisor-Techniseal, Candiac QC
Oldcastle APG
Candiac, QC
- Other
…markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast…
Added 9 mins ago
PP
Sales Development Representative (Bilingual FR/EN)
Payworks Payroll Services Canada
Montreal, QC
- Full-time
…understand our solutions and feel confident in their decision to partner with us. You will also work toward clear sales targets and KPIs related to lead generation, outreach volume,…
Added 9 mins ago
DC
Technical Specialist, Energy Management
Defence Construction Canada
Petawawa, ON
- Full-time
The Technical Specialist, Energy Management, provides energy management services to support the delivery of Client-Partner real property projects and programs. The incumbent provides…
Added 9 mins ago
TI
Logistics Coordinator
Trimble Inc.
Richmond Hill, ON
- Full-time
Partner directly with customs authorities and brokerages to resolve complex inquiries and streamline clearance activities.
Added 9 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
St. Catharines, ON
- $52,500 CAD / year
- Full-time
…perspectives, and ideas make us a stronger organization and better partner to our…
Added 9 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Brantford, ON
- $52,500 CAD / year
- Full-time
…perspectives, and ideas make us a stronger organization and better partner to our…
Added 9 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Barrie, ON
- $52,500 CAD / year
- Full-time
…perspectives, and ideas make us a stronger organization and better partner to our…
Added 9 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Fredericton, NB
- $52,500 CAD / year
- Full-time
…perspectives, and ideas make us a stronger organization and better partner to our…
Added 9 mins ago
OA
Purchasing Clerk-Techniseal, Candiac QC
Oldcastle APG
Candiac, QC
- Other
…markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast…
Added 9 mins ago
GG
Practice Lead - Offensive Security & Red Teaming
Graystone Group
Canada
- Full-time
Partner with clients to define engagement objectives, establish technical scope, and recommend appropriate security testing approaches.
Added 9 mins ago
EC
Senior Customer Success Manager
Emburse Chrome River
Toronto, ON
- Full-time
Process & Playbook Improvements: Partner with CS leadership to develop team-wide initiatives, refine customer-journey workflows, and optimize scalable CS playbooks.
Added 9 mins ago
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Consultant/Senior Consultant - Implementation
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
Act as primary design authority on standard engagements, and partner with architects on complex ones
Added 9 mins ago
TU
Compensation Associate
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…implements salary administration programs. The position may partner with Compensation Consultants in elements of compensation…
Added 9 mins ago
K
Senior Accounts Payable Specialist
Kelly
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
…that help you thrive - both professionally and personally. We partner with leading organizations across industries, connecting talented individuals to roles that fit their skills,…
Added 9 mins ago
AT
Director of Information Technology
Aarista Technologies
Burnaby, BC
- Full-time
Partner with Engineering, Clinical and Operations teams to keep PHI handling and regulated product features compliant.
Added 9 mins ago
Y
SDET/Automation – Mobility (IOS Applications)
Yochana
Vancouver, BC
- Contract
Partner with Software Engineers, UX/UI, quality Engineers, Product Managers to deliver high performing quality customer experiences that are engaging, purposeful and powerful in their…
Added 9 mins ago
SI
Senior/Lead .NET Developer - Microservices & DevOps
Syndesus, Inc.
AB · Edmonton, AB
- Full-time
Our client partner is seeking an experienced Senior/Lead .NET Developer who wants to take ownership of the backend architecture and development of a major greenfield platform rebuild.

Emburse Chrome River

Senior Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 5, 2027
Experience: 5+ years of experience in customer success, account management, or high-touch client services (preferably in a B2B SaaS environment).
Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are:
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making the value of the solution visible to the customers while looking for additional opportunities for the customer to expand their services and products to achieve their goals. The Sr. CSM is also responsible for driving customer adoption and success by providing usage/adoption recommendations, performing Business Reviews and delivering an industry leading customer experience.

Please note we are not able to offer sponsorship now OR in the future**

What You'll Do

Enterprise Relationship & Retention Management: Own the end-to-end relationship for a portfolio of strategic accounts, taking ultimate responsibility for customer retention, driving product adoption, and proactively mitigating churn.
Commercial Growth & Expansion: Drive revenue growth by identifying upsell/cross-sell opportunities across products and services, leading contract negotiations, and managing renewal/expansion quotas.
Executive Reviews & Strategy: Host and facilitate Executive Business Reviews (EBRs) with C-suite and key economic buyers, translating performance data into long-term strategic roadmaps.
Churn Prevention & Save Motions: Manage the customer cancellation workflow by identifying at-risk accounts early, leading targeted commercial and technical save efforts, and conducting root-cause offboarding analysis.
Escalation & Critical Issue Resolution: Serve as the primary escalation point for customer-impacting roadblocks, orchestrating cross-functional resolution alongside Product, Support, and Engineering.
Product Education & Best Practices: Provide ongoing customer training, consult on optimal workflows, and deliver industry best practices to ensure continuous value realization throughout the client lifecycle.
Voice of the Customer (VoC): Advocate internally for customer needs, sharing structured product feedback and actionable insights with Product and Go-to-Market teams.
Team Mentorship & Onboarding: Assist in onboarding, training, and mentoring newer CSMs, serving as a first-line escalation and peer resource prior to management involvement.
Process & Playbook Improvements: Partner with CS leadership to develop team-wide initiatives, refine customer-journey workflows, and optimize scalable CS playbooks.
CRM Hygiene & Portfolio Tracking: Maintain meticulous account health scores, contact details, notes, and renewal pipelines in Salesforce to ensure complete data visibility.
Evangelism & Industry Presence: Represent the company at customer-facing forums, webinars, and internal panels, staying attuned to market and industry trends to advise customers proactively.

What You'll Bring

5+ years of experience in customer success, account management, or high-touch client services (preferably in a B2B SaaS environment).
Proven experience managing commercial goals, carrying expansion/renewal quotas, and successfully upselling products and services to an existing customer base.
Familiarity with SaaS contract negotiations, renewal-risk mitigation strategies, and objection handling to protect revenue and prevent churn.
Exceptional product demonstration skills with the ability to showcase all product features, consult on creative solutions, and translate complex capabilities into client value.
Hands-on experience working in Salesforce and customer ticketing/case-management tools such as Zendesk.
High proficiency across business applications including Excel, Word, PowerPoint, Google Workspace, and video conferencing platforms (Zoom/GoToMeeting).
Outstanding interpersonal, written, and verbal communication skills, with the polish and confidence to engage C-level executives and key stakeholders.
Exceptional organizational, time-management, and prioritization skills, with rigorous follow-through to meet shifting deadlines and ensure customer expectations are consistently exceeded.
Ability to think outside the box to navigate complex customer challenges, troubleshoot roadblocks, and architect win-win outcomes.
Bachelor’s degree in Business, Communications, or a related field preferred (or equivalent practical experience).

Why Emburse?
Finance is changing - and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend - so they can focus on what’s next, not what’s slowing them down.

A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

their finance operations.

A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

world challenges.

A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

supports your success.

A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.

Shape your future & find what’s next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Own strategic customer relationships and drive retention, product adoption, renewals, and account growth through executive reviews, training, and proactive churn prevention. Resolve escalations, advocate for customer needs, maintain accurate Salesforce records, mentor newer CSMs, and improve customer success processes.

Requirements

Requires 5+ years of experience in customer success, account management, or high-touch client services, preferably in B2B SaaS, with demonstrated success managing renewal and expansion goals. Candidates should be skilled in contract negotiations, product demonstrations, Salesforce and ticketing tools, executive communication, and customer problem-solving; a bachelor’s degree in a related field is preferred or equivalent experience.

Skills

Customer Success
Account Management
Customer Retention
Product Adoption
Upselling and Cross-Selling
Contract Negotiation
Renewal Management
Churn Prevention
Executive Business Reviews
Product Demonstrations
Customer Training
Escalation Management
Salesforce
Zendesk
Stakeholder Communication
Mentoring

Benefits

Competitive Pay
Flexible Work
Inclusive and Collaborative Environment

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Account Management
Strategic Accounts
Customer Retention
Product Adoption
Upselling
Cross-Selling
Renewal Quotas
Contract Negotiations
Churn Prevention
Executive Business Reviews
Customer Escalations
Voice of the Customer
Salesforce
Zendesk
Excel
Word
PowerPoint
Google Workspace
Zoom
GoToMeeting
AI-Powered Platform
Expense Intelligence
Financial Operations
Spend Optimization
Customer Health Scores
Customer Journey
Customer Training
Product Feedback

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