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Added 3 hours ago
K
Manager - Governance, Risk & Compliance Services / Internal Audit and Internal Controls in Halifax
KPMG
Halifax, NS
- Full-time
Added 12 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 12 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 12 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
Added 12 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
Added 17 hours ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
You own new-account growth for our largest customers, from strategy to signature. You also build the enterprise sales function as it grows.
Added 19 hours ago
B
Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 21 hours ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
Conga is the employer - EngRadar is a job radar, not a recruiter. We track this posting from their own careers page and send you straight there; we never handle applications or CVs.
Added 1 day ago
SM
RQ00789 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Enterprise Application Testing – 25 Points: Experience testing enterprise web applications, APIs, and integrations.
Added 1 day ago
B
Building Operator Tech 3
BGIS
Borden, ON
- Full-time
Reporting to the manager/supervisor, the Building Operator is responsible for performing maintenance, routine and on-demand services. The incumbent will also be required to perform other…
Added 1 day ago
N
Senior Product Manager
nesto
Montreal, QC
- Full-time
We're looking for a Senior Product Manager to lead 0→1 product development on one of nesto's most strategic bets. In this role, you'll own the vision, roadmap, and execution for a new…
Added 1 day ago
BC
Senior DB2 DBA
BMO Capital Markets
Toronto, ON
- Full-time
…support the mission-critical database environments that power enterprise applications across the bank. You'll collaborate with talented engineers, developers, architects, and business…
Added 1 day ago
ST
Senior Data Engineer
Sensor Tower
Remote, Canada
- Full-time
- Remote
…markets. Our suite of products consist of free, “SMB”, and Enterprise-tiered solutions including Store Intelligence, Usage Intelligence, Ad Intelligence, and App…
Added 1 day ago
K
Manager, Enterprise Core Services
KPMG
Hamilton, ON
- Full-time
Added 1 day ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
Added 1 day ago
LI
PeopleSoft Senior Systems Analyst #2
Lotus IT Solutions
Toronto, ON
- Contract
Work with project teams to develop business systems and applications that meet organizational business needs and priorities
Added 1 day ago
LI
PeopleSoft Senior Systems Analyst
Lotus IT Solutions
Toronto, ON
- Contract
Collaborate with project teams to develop business systems and applications aligned with HR and payroll business needs and priorities
Added 1 day ago
NC
Project Coordinator (Entry-Level)
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
…rollouts. This role offers hands-on mentorship, exposure to enterprise technology deployments, and a structured career progression path toward becoming a Project…
Added 1 day ago
NC
Project Manager
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
…delivering exceptional visual and auditory experiences for our enterprise…
Added 1 day ago
O
Cloud Network Architect
OnX
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Manager, Network Operations, the Network Engineer plays a lead role in the Network Administration team responsible for the design, implementation, and operational support…
Added 1 day ago
E
Customer Success Manager
Emburse
Toronto, ON
- Full-time
…operations, increase visibility, and optimize spend across the…
Added 1 day ago
SM
RQ00789 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Enterprise Application Testing – 25 Points: Experience testing enterprise web applications, APIs, and integrations.
Added 1 day ago
SM
RQ00789 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Enterprise Application Testing – 25 Points: Experience testing enterprise web applications, APIs, and integrations.
Added 1 day ago
SM
RQ00789 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Enterprise Application Testing – 25 Points: Experience testing enterprise web applications, APIs, and integrations.
Added 1 day ago
S
Project Coordinator (Entry-Level)
Stingray
Montreal, QC
- Full-time
…rollouts. This role offers hands-on mentorship, exposure to enterprise technology deployments, and a structured career progression path toward becoming a Project…

Emburse

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 22, 2026
Experience: 3+ years of experience in Customer Success, Account Management, Consulting, SaaS, or a similar customer-facing role.
Posting language: English
Posted: Oct 23, 2026

Original job description

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

What You'll Do

Own customer success by aligning business goals to clear outcomes, success plans, and measurable value.
Lead customers through adoption and optimization, proactively addressing barriers, risks, and opportunities.
Build trusted relationships across customer stakeholders and lead strategic Business Reviews and value conversations.
Use product usage, customer data, and business insights to demonstrate value and provide actionable recommendations.
Drive retention and identify expansion opportunities based on evolving customer needs and business objectives.
Serve as the customer’s strategic partner, bringing industry best practices, insights, and recommendations.
Orchestrate internal teams to resolve challenges, advocate for customer needs, and deliver a strong customer experience.
Maintain strong account discipline, including customer health, success plans, risks, opportunities, and key account information.
Partner effectively with Sales and other commercial teams on renewals, expansion opportunities, negotiation strategy, and account planning.

What You'll Bring

Bachelor's Degree (preferred) or equivalent work experience
3+ years of experience in Customer Success, Account Management, Consulting, SaaS, or a similar customer-facing role.
Strong business acumen and the ability to connect customer challenges to business outcomes and solutions.
Consultative communication, discovery, and relationship-management skills.
Ability to analyze customer data and translate insights into recommendations and action plans.
Confidence leading strategic conversations with stakeholders at multiple levels.
Commercial awareness with experience supporting retention, renewals, and expansion.
Strong organizational skills and the ability to manage multiple customer priorities.
Experience with Salesforce, Gainsight, or similar CRM and Customer Success platforms preferred

Why Emburse?

Finance is changing - and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend - so they can focus on what’s next, not what’s slowing them down.

A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

their finance operations.

A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

world challenges.

A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

supports your success.

A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.

Shape your future & find what’s next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Own customer success by aligning customer goals with measurable outcomes, leading adoption and optimization, and building trusted stakeholder relationships. Demonstrate value through customer data and business reviews, drive retention and expansion, and coordinate internal teams and commercial partners to support customer needs.

Requirements

A bachelor's degree is preferred, or equivalent work experience, along with at least three years of experience in customer success, account management, consulting, SaaS, or a similar customer-facing role. Candidates should bring strong business acumen, consultative communication, data analysis, stakeholder management, commercial awareness, organizational skills, and preferably experience with Salesforce, Gainsight, or similar platforms.

Skills

Customer Success
Account Management
Customer Adoption
Customer Retention
Renewals
Expansion Opportunities
Business Acumen
Consultative Communication
Discovery
Relationship Management
Customer Data Analysis
Strategic Stakeholder Conversations
Account Planning
Salesforce
Gainsight
Risk Management

Benefits

Competitive Pay
Flexible Work
Inclusive And Collaborative Environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Consulting
SaaS
Expense Intelligence
Financial Operations
Artificial Intelligence
Customer Adoption
Customer Optimization
Success Plans
Business Reviews
Value Demonstration
Customer Data
Product Usage
Customer Health
Retention
Renewals
Expansion Opportunities
Stakeholder Management
Risk Management
Account Planning
Salesforce
Gainsight
CRM
Spend Optimization

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