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Added 20 mins ago
SM
Operations Leader Withdrawal Management Dundas
St. Michael's Hospital
Toronto, ON
- Temporary
Works collaboratively with the Manager and Medical Leadership to implement operational plans that are cost effective and will achieve SMH strategic goals and directions;
Added 20 mins ago
Support Worker- Casual/On-Call
Smithers Community Services Association
Smithers, BC
Case Planning and Individualized Support – Conduct case planning and tenant needs assessments under the guidance of the Site Manager, supporting the implementation of care plans that…
Added 20 mins ago
B
Estate Planning Consultant
BMO
Saskatoon, SK
- Full-time
Provides commentary and awareness on emerging trends and new legislation through articles, case laws, and advanced planning solutions.
Added 20 mins ago
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Senior Customer Success Manager
Emburse
Toronto, ON
- Full-time
Hands-on experience working in Salesforce and customer ticketing/case-management tools such as Zendesk.
Added 20 mins ago
HD
Sales Account Manager
Hospitality Designs
Richmond, BC
- Full-time
…development, manufacturing, and sales of durable, high-quality case goods and upholstered furniture for the hospitality industry. The company is a full FF&E provider, supplying hotel…
Added 20 mins ago
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Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
AB · Edmonton, AB
- Other
We're looking for a Regional Marketing Manager who enjoys building relationships, thinking strategically, and bringing great ideas to life. You'll understand each store's business…
Added 36 mins ago
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Senior Customer Success Manager
Emburse
Toronto, ON
- Full-time
Hands-on experience working in Salesforce and customer ticketing/case-management tools such as Zendesk.
Added 36 mins ago
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(CAN) Asset Protection Associate
Walmart
Mississauga, ON
- Part-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 36 mins ago
B
Territory Manager - Peripheral Intervention (GTA)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
Reporting to the National Sales Manager, the Territory Manager, Peripheral Intervention, GTA, Ottawa & Northern Ontario, will be a driving force behind the continued growth and success of…
Added 36 mins ago
Advisor, Distribution Asset Management
Ontario Energy Board
Toronto, ON
Reporting to the Manager, this position entails assessing utility business plans and proposals, including supporting data, among other matters. You will be responsible for providing…
Added 51 mins ago
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Practice Leader, Management support and expertise support
Desjardins
Montreal, QC · Quebec, QC · Complexe Desjardins Montréal
- Full-time
As practice leader, you support your unit’s manager by providing subject matter expertise to practitioners. You coordinate and mentor a group of highly experienced professionals and assist…
Added 51 mins ago
B
Team Lead, Finance Effectiveness & Transformation
BDO
Toronto, ON
- Full-time
…milestones, and budget-to-actual performance while providing the Manager with timely visibility into risks, issues, dependencies, decisions, and potential scope…
Added 51 mins ago
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Patient Services Enrollment Specialist (12-month Contract)
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Send mailings to patients/providers on behalf of the OneSource Support Specialist/Case Manager
Added 51 mins ago
In-Force Solutions Manager
Swiss Re
Toronto, ON
As the In-Force Solutions Manager, you will lead a small team of professionals to develop new, scalable solutions that improve policyholder outcomes and enhance the performance and value of…
Added 1 hour ago
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Medical Psychologist - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Temporary
…Psychology or designate and in collaboration with the Clinic/Program Manager/Director (if…
Added 1 hour ago
OE
Advisor, Distribution Asset Management
Ontario Energy Board
Toronto, ON
- Full-time
Reporting to the Manager, this position entails assessing utility business plans and proposals, including supporting data, among other matters. You will be responsible for providing…
Added 1 hour ago
MR
Delivery Manager
MPA Recruitment
Canada
- Full-time
…some point in your life. They are now looking for a Delivery Manager to join their team in Toronto or Halifax…
Added 1 hour ago
EC
Senior Customer Success Manager
Emburse Chrome River
Toronto, ON
- Full-time
Hands-on experience working in Salesforce and customer ticketing/case-management tools such as Zendesk.
Added 1 hour ago
HM
Test Analyst
Hi Mauritius
Canada
- Full-time
Career progression into Senior Test Analyst, QA Engineer, Automation Engineer, QA Lead, or QA Manager roles.
Added 1 hour ago
IP
Manger of Strategic Projects
IMPACT Pump Solutions
Calgary, AB
- Full-time
The Manager, Strategic Projects is responsible for leading high-impact business initiatives that drive operational excellence, organizational growth, and process improvement across the…
Added 1 hour ago
TF
Fundraising Manager
Toronto Foundation for Student Success
Toronto, ON · North York, ON
- $90,000 to $100,750 CAD / year
- Full-time
As our Fundraising Manager, you’ll open doors and bring new funding onboard. If you’re curious, confident, persuasive, and energized by the opportunity to make the ask, you’ll thrive in…
Added 1 hour ago
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Account Manager, Major Accounts
GoodWork.ca
Vancouver, BC
- Full-time
You can make a compelling business case for sustainability and are comfortable working toward growth targets
Added 1 hour ago
UO
Accessibility Advisor
University of Alberta
Edmonton, AB
- Full-time
The Accessibility Advisor reports to the Accommodations Advising, Manager in Accessibility & Accommodations (A&A). This position is responsible for coordinating and facilitating…
Added 1 hour ago
RT
People Partner
Rio Tinto
Labrador City, NL
- Full-time
Reporting to the General Manager People, you will work with leadership teams, People Experience, Organisation & Talent Partners and Areas of Expertise to deliver consistent outcomes…
Added 1 hour ago
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Primary Health Care RN-B
HealthCareersInSask.ca
Unity, SK
- Full-time
Job Description: Reporting to the Primary Health Care (PHC) Manager, the Primary Health Care (PHC) Nurse is an integral member of the PHC team, providing and coordinating initial,…

Emburse

Senior Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in customer success, account management, or high-touch client services (preferably in a B2B SaaS environment).
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making the value of the solution visible to the customers while looking for additional opportunities for the customer to expand their services and products to achieve their goals. The Sr. CSM is also responsible for driving customer adoption and success by providing usage/adoption recommendations, performing Business Reviews and delivering an industry leading customer experience.

**Please note we are not able to offer sponsorship now OR in the future**

\nWhat You'll Do

Enterprise Relationship & Retention Management: Own the end-to-end relationship for a portfolio of strategic accounts, taking ultimate responsibility for customer retention, driving product adoption, and proactively mitigating churn.
Commercial Growth & Expansion: Drive revenue growth by identifying upsell/cross-sell opportunities across products and services, leading contract negotiations, and managing renewal/expansion quotas.
Executive Reviews & Strategy: Host and facilitate Executive Business Reviews (EBRs) with C-suite and key economic buyers, translating performance data into long-term strategic roadmaps.
Churn Prevention & Save Motions: Manage the customer cancellation workflow by identifying at-risk accounts early, leading targeted commercial and technical save efforts, and conducting root-cause offboarding analysis.
Escalation & Critical Issue Resolution: Serve as the primary escalation point for customer-impacting roadblocks, orchestrating cross-functional resolution alongside Product, Support, and Engineering.
Product Education & Best Practices: Provide ongoing customer training, consult on optimal workflows, and deliver industry best practices to ensure continuous value realization throughout the client lifecycle.
Voice of the Customer (VoC): Advocate internally for customer needs, sharing structured product feedback and actionable insights with Product and Go-to-Market teams.
Team Mentorship & Onboarding: Assist in onboarding, training, and mentoring newer CSMs, serving as a first-line escalation and peer resource prior to management involvement.
Process & Playbook Improvements: Partner with CS leadership to develop team-wide initiatives, refine customer-journey workflows, and optimize scalable CS playbooks.
CRM Hygiene & Portfolio Tracking: Maintain meticulous account health scores, contact details, notes, and renewal pipelines in Salesforce to ensure complete data visibility.
Evangelism & Industry Presence: Represent the company at customer-facing forums, webinars, and internal panels, staying attuned to market and industry trends to advise customers proactively.

What You'll Bring

5+ years of experience in customer success, account management, or high-touch client services (preferably in a B2B SaaS environment).
Proven experience managing commercial goals, carrying expansion/renewal quotas, and successfully upselling products and services to an existing customer base.
Familiarity with SaaS contract negotiations, renewal-risk mitigation strategies, and objection handling to protect revenue and prevent churn.
Exceptional product demonstration skills with the ability to showcase all product features, consult on creative solutions, and translate complex capabilities into client value.
Hands-on experience working in Salesforce and customer ticketing/case-management tools such as Zendesk.
High proficiency across business applications including Excel, Word, PowerPoint, Google Workspace, and video conferencing platforms (Zoom/GoToMeeting).
Outstanding interpersonal, written, and verbal communication skills, with the polish and confidence to engage C-level executives and key stakeholders.
Exceptional organizational, time-management, and prioritization skills, with rigorous follow-through to meet shifting deadlines and ensure customer expectations are consistently exceeded.
Ability to think outside the box to navigate complex customer challenges, troubleshoot roadblocks, and architect win-win outcomes.
Bachelor’s degree in Business, Communications, or a related field preferred (or equivalent practical experience).

Why Emburse?

Finance is changing - and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend - so they can focus on what’s next, not what’s slowing them down.

A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

their finance operations.

A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

world challenges.

A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

supports your success.

A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.

Shape your future & find what’s next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

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More about this job

Responsibilities

The Senior Customer Success Manager is responsible for managing a portfolio of strategic accounts to drive product adoption, retention, and revenue growth through upsells. They also facilitate executive business reviews, resolve critical escalations, and provide mentorship to team members.

Requirements

Candidates must have 5+ years of experience in customer success or account management, preferably within a B2B SaaS environment. Proficiency in Salesforce, contract negotiation, and the ability to engage with C-suite executives are essential requirements.

Skills

Customer success
Account management
SaaS
Upselling
Renewal management
Contract negotiation
Salesforce
Zendesk
Executive business reviews
Churn prevention
Product adoption
Data analysis
Communication
Time management
Strategic planning
Mentorship

Benefits

Competitive pay
Flexible work
Inclusive environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
B2B
Account Management
Salesforce
Zendesk
Upselling
Churn Mitigation
Executive Business Reviews
EBR
Renewal
Product Adoption
Expense Intelligence
AI-powered platform
Financial operations
Strategic roadmaps
Cross-functional collaboration
Data visibility
Client lifecycle
Mentorship
Google Workspace
Excel
PowerPoint
Zoom
GoToMeeting
Business strategy
Revenue growth
Customer experience
Stakeholder management
Technical save efforts

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