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Added 9 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Facilitate requirements reviews and approvals with business owners, IT sponsors, technical SMEs, and executive stakeholders.
Added 16 hours ago
BA
Sr. Account Executive
Boundless AI
Toronto, ON
- Full-time
We are seeking a dedicated Sr. Account Executive to join our team. In this role, you will play a crucial part in helping businesses source the right capital for their needs. You will work…
Added 1 day ago
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Global Lead, Digital Procurement
''
Toronto, ON
- Full-time
- Other
Executive influence: communicates credibly with senior leaders and aligns stakeholders.
Added 1 day ago
E
Bilingual - Sr Talent Acquisition Specialist (French + English)
Epiroc
Mississauga, ON
- $95,912 to $126,870 CAD / year
- Full-time
The ideal candidate brings a consultative mindset, strong executive presence, and the ability to influence hiring decisions while navigating complex searches in a competitive talent market.
Added 2 days ago
AW
Sr. Enterprise Sales Manager, Financial Services (Banking, Wealth management, Payments, Insurance)
Amazon Web Services (AWS)
Toronto, ON
- Full-time
Support AWS operating cadences and provide executive-level business updates
Added 2 days ago
SM
Accounting Manager (Contract)
Spin Master Ltd
Toronto, ON
- Full-time
Collaborate closely with cross-functional teams, including Finance, Operations, and Executive Leadership, to provide financial insights and support decision-making.
Added 2 days ago
IP
Sr Manager Project / Program
IDEMIA Public Security
Oakville, ON
- Full-time
Serve as the primary customer contact, establish strong executive and operational relationships, and maintain a regular governance and project review cadence to monitor account health,…
Added 2 days ago
AS
Sr Technical Supply Chain / WMS / Distro PM x2
Apex Systems
Mississauga, ON
- $80 to $100 CAD / hour
- Full-time
Provide executive-level communication and updates
Added 2 days ago
PM
Commercial Operations Sr Executive
Philip Morris International
Toronto, ON
- Full-time
As Commercial Operations Executive – Commercial Events, you will coordinate and provide operational oversight for commercial meetings, company events and external trade partner activities,…
Added 2 days ago
PM
Commercial Operations Sr Executive
Philip Morris International
Calgary, AB
- Full-time
As Commercial Operations Executive – Commercial Events, you will coordinate and provide operational oversight for commercial meetings, company events and external trade partner activities,…
Added 2 days ago
TP
Director/Sr. Director Generics Corporate, Wholesale and Hospital Account Sales Leader (National)
Teva Pharmaceuticals
Toronto, ON
- Full-time
Strong executive presence, sound business judgment, and the ability to influence effectively across customers and local, regional, and global stakeholders.
Added 2 days ago
VB
Controller (3 Month Contract)
Vaco by Highspring
Calgary, AB
- Full-time
Prepare monthly management reporting packages, including variance analysis, KPI reporting, and executive-level financial insights.
Added 2 days ago
EI
Human Resources Director
EastGen Inc.
Guelph, ON
- Full-time
…EastGen! This role reports directly to the CEO, is a member of the executive leadership team, and works closely with the Board of Directors. In this role, you will be a key driver of our…
Added 2 days ago
K
Senior Finance Analyst - Energy Construction
Kiewit
Calgary, AB
- Full-time
…serve as a trusted advisor to both operations managers and executive management. The Senior Financial Analyst position requires strong leadership skills, relentless ambition for continuous…
Added 2 days ago
T
Senior Advisor, Market Strategy & Commercialization
TransUnion
Burlington, ON · Toronto, ON
- Full-time
Strategic Vision: Ability to connect market signals, client problems and TransUnion capabilities into clear growth strategies and executive-level recommendations.
Added 2 days ago
T
Senior Advisor, Market Strategy & Commercialization
TransUnion
Toronto, ON
- Full-time
Strategic Vision: Ability to connect market signals, client problems and TransUnion capabilities into clear growth strategies and executive-level recommendations.
Added 2 days ago
Sr Director RSM Marketing
Rogers Communications
Toronto, ON
Added 2 days ago
E
Senior Customer Success Manager
Emburse
Toronto, ON
- Full-time
Executive Reviews & Strategy: Host and facilitate Executive Business Reviews (EBRs) with C-suite and key economic buyers, translating performance data into long-term strategic roadmaps.
Added 2 days ago
E
Senior Customer Success Manager
Emburse
Toronto, ON
- Full-time
Executive Reviews & Strategy: Host and facilitate Executive Business Reviews (EBRs) with C-suite and key economic buyers, translating performance data into long-term strategic roadmaps.
Added 2 days ago
Senior Finance Analyst - Energy Construction
Kiewit
Calgary, AB
…serve as a trusted advisor to both operations managers and executive management. The Senior Financial Analyst position requires strong leadership skills, relentless ambition for continuous…
Added 2 days ago
EC
Senior Customer Success Manager
Emburse Chrome River
Toronto, ON
- Full-time
Executive Reviews & Strategy: Host and facilitate Executive Business Reviews (EBRs) with C-suite and key economic buyers, translating performance data into long-term strategic roadmaps.
Added 2 days ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Facilitate requirements reviews and approvals with business owners, IT sponsors, technical SMEs, and executive stakeholders.
Added 3 days ago
M
Back of House - Sr. Sous Chef
Moxies
Red Deer, AB
- Full-time
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 3 days ago
O
Sr. FP&A Manager
OpenText
Mississauga, ON
- Full-time
Variance Analysis & Executive Insights: Consolidate and validate financial performance and prepare variance commentary, executive presentations, business cases, and recommendations for…
Added 3 days ago
T
Senior Program Manager, Talent Development
Twilio
Remote, Canada
- Full-time
- Remote
Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.

Emburse

Senior Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in customer success, account management, or high-touch client services (preferably in a B2B SaaS environment).
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making the value of the solution visible to the customers while looking for additional opportunities for the customer to expand their services and products to achieve their goals. The Sr. CSM is also responsible for driving customer adoption and success by providing usage/adoption recommendations, performing Business Reviews and delivering an industry leading customer experience.

**Please note we are not able to offer sponsorship now OR in the future**

\nWhat You'll Do

Enterprise Relationship & Retention Management: Own the end-to-end relationship for a portfolio of strategic accounts, taking ultimate responsibility for customer retention, driving product adoption, and proactively mitigating churn.
Commercial Growth & Expansion: Drive revenue growth by identifying upsell/cross-sell opportunities across products and services, leading contract negotiations, and managing renewal/expansion quotas.
Executive Reviews & Strategy: Host and facilitate Executive Business Reviews (EBRs) with C-suite and key economic buyers, translating performance data into long-term strategic roadmaps.
Churn Prevention & Save Motions: Manage the customer cancellation workflow by identifying at-risk accounts early, leading targeted commercial and technical save efforts, and conducting root-cause offboarding analysis.
Escalation & Critical Issue Resolution: Serve as the primary escalation point for customer-impacting roadblocks, orchestrating cross-functional resolution alongside Product, Support, and Engineering.
Product Education & Best Practices: Provide ongoing customer training, consult on optimal workflows, and deliver industry best practices to ensure continuous value realization throughout the client lifecycle.
Voice of the Customer (VoC): Advocate internally for customer needs, sharing structured product feedback and actionable insights with Product and Go-to-Market teams.
Team Mentorship & Onboarding: Assist in onboarding, training, and mentoring newer CSMs, serving as a first-line escalation and peer resource prior to management involvement.
Process & Playbook Improvements: Partner with CS leadership to develop team-wide initiatives, refine customer-journey workflows, and optimize scalable CS playbooks.
CRM Hygiene & Portfolio Tracking: Maintain meticulous account health scores, contact details, notes, and renewal pipelines in Salesforce to ensure complete data visibility.
Evangelism & Industry Presence: Represent the company at customer-facing forums, webinars, and internal panels, staying attuned to market and industry trends to advise customers proactively.

What You'll Bring

5+ years of experience in customer success, account management, or high-touch client services (preferably in a B2B SaaS environment).
Proven experience managing commercial goals, carrying expansion/renewal quotas, and successfully upselling products and services to an existing customer base.
Familiarity with SaaS contract negotiations, renewal-risk mitigation strategies, and objection handling to protect revenue and prevent churn.
Exceptional product demonstration skills with the ability to showcase all product features, consult on creative solutions, and translate complex capabilities into client value.
Hands-on experience working in Salesforce and customer ticketing/case-management tools such as Zendesk.
High proficiency across business applications including Excel, Word, PowerPoint, Google Workspace, and video conferencing platforms (Zoom/GoToMeeting).
Outstanding interpersonal, written, and verbal communication skills, with the polish and confidence to engage C-level executives and key stakeholders.
Exceptional organizational, time-management, and prioritization skills, with rigorous follow-through to meet shifting deadlines and ensure customer expectations are consistently exceeded.
Ability to think outside the box to navigate complex customer challenges, troubleshoot roadblocks, and architect win-win outcomes.
Bachelor’s degree in Business, Communications, or a related field preferred (or equivalent practical experience).

Why Emburse?

Finance is changing - and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend - so they can focus on what’s next, not what’s slowing them down.

A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

their finance operations.

A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

world challenges.

A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

supports your success.

A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.

Shape your future & find what’s next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

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More about this job

Responsibilities

The Senior Customer Success Manager is responsible for managing a portfolio of strategic accounts to drive product adoption, retention, and revenue growth through upsells. They also facilitate executive business reviews, resolve critical escalations, and provide mentorship to team members.

Requirements

Candidates must have 5+ years of experience in customer success or account management, preferably within a B2B SaaS environment. Proficiency in Salesforce, contract negotiation, and the ability to engage with C-suite executives are essential requirements.

Skills

Customer success
Account management
SaaS
Upselling
Renewal management
Contract negotiation
Salesforce
Zendesk
Executive business reviews
Churn prevention
Product adoption
Data analysis
Communication
Time management
Strategic planning
Mentorship

Benefits

Competitive pay
Flexible work
Inclusive environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
B2B
Account Management
Salesforce
Zendesk
Upselling
Churn Mitigation
Executive Business Reviews
EBR
Renewal
Product Adoption
Expense Intelligence
AI-powered platform
Financial operations
Strategic roadmaps
Cross-functional collaboration
Data visibility
Client lifecycle
Mentorship
Google Workspace
Excel
PowerPoint
Zoom
GoToMeeting
Business strategy
Revenue growth
Customer experience
Stakeholder management
Technical save efforts

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