Jobs in Canada

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Added 10 hours ago
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Certinia PSA Architect - Senior Principal
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Job Title: Certinia PSA Architect - Senior Principal
Added 10 hours ago
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Certinia PSA Architect - Senior Principal
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Job Title: Certinia PSA Architect - Senior Principal (Vacant Role)
Added 11 hours ago
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Dynamics CRM Senior Technical Architect
HCLTech
Montreal, QC
- $170,000 to $180,000 CAD / year
- Full-time
Section Title: Must Have Skills · Must Have Skills
Added 3 days ago
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Technical Support Analyst, Tier 1
Docebo
Remote, Canada
- $40,900 to $54,500 CAD / year
- Full-time
- Remote
Architect Swift Solutions: Take decisive action to resolve technical hurdles promptly, set transparent resolution expectations, and strategically escalate complex issues to senior technical…
Added 3 days ago
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Senior Customer Success Manager
Emburse
Toronto, ON
- Full-time
Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making the value of the solution…
Added 3 days ago
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Senior Customer Success Manager
Emburse
Toronto, ON
- Full-time
Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making the value of the solution…
Added 3 days ago
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Senior Customer Success Manager
Emburse Chrome River
Toronto, ON
- Full-time
Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making the value of the solution…
Added 3 days ago
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Salesforce Data Cloud Architect
Smart IT Frame LLC
Toronto, ON
- Contract
Architect scalable, secure, and high-performance Salesforce solutions leveraging Salesforce Data Cloud, CRM Analytics, and Snowflake integrations.
Added 3 days ago
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Senior Business Analyst
Bereavement Authority of Ontario
Toronto, ON
- Full-time
Serve as a subject matter expert for the BAO’s CRM and other enterprise applications, working closely with the Business Systems Analyst and Solution Architect.
Added 4 days ago
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CCaaS Solution Architect - Amazon Connect
Accenture
Montreal, QC
- Full-time
…center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate…
Added 4 days ago
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CCaaS Solution Architect - Amazon Connect
Accenture
Toronto, ON
- Full-time
…center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands-on delivery leadership and a consulting mindset. You know how to translate…
Added 5 days ago
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Senior Manager, Solution Architect 1
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Solution Architect plays a key role in shaping and delivering technology solutions that support IG's marketing, advisor engagement, and digital experience capabilities. Working closely…
Added 5 days ago
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Senior Manager, Solution Architect 1
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Solution Architect plays a key role in shaping and delivering technology solutions that support IG's marketing, advisor engagement, and digital experience capabilities. Working closely…
Added 6 days ago
AI Practise Lead (CCaaS)
Bell
Mississauga, ON
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Added 6 days ago
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Enterprise Architect (Salesforce) – Healthcare & Life Sciences
Customertimes
Canada
- Full-time
We’re looking for an experienced Enterprise Architect (Salesforce) with deep expertise in Healthcare and Life Sciences (HLS) and data background. You’ll lead the design of complex…
Added 6 days ago
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Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
Serve as the senior, account executive responsible for leading and obtaining large, complex North American accounts with the involvement and collaboration of our top tier partners.
Added 7 days ago
Technical Advisor, Application Development
National Research Council Canada
Ottawa, ON
…traditional Case Management applications into one enterprise CRM solution. This solution leverages the Microsoft Platform (D365, Microsoft Portals, MS Power BI) with various third-party…
Added 7 days ago
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Microsoft Dynamics CRM Developer
Maarut Inc
Montreal, QC
- Contract
The client is looking for a senior developer whose main field is Microsoft Dynamics CRM, with command of the CI/CD chain. The role covers the full cycle: requirements analysis, design,…
Added 7 days ago
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Microsoft Dynamics 365 Customer Engagement Architect 6 to 12 Months Contract
Belmont Lavan
Canada
- Contract
We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Solution Architect to lead the architecture, design, and technical delivery of enterprise-scale Microsoft…
Added 7 days ago
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Microsoft Dynamics 365 Customer Engagement Architect 6 to 12 Months Contract
Belmont Lavan Ltd
Remote, Canada
- Contract
- Remote
We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Solution Architect to lead the architecture, design, and technical delivery of enterprise-scale Microsoft…
Added 7 days ago
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Solution Architect
Future Works
Remote, Canada
- Full-time
- Remote
As the Solutions Architect, you will define the technical blueprint that makes this transformation possible. You will be accountable for designing the secure cloud environment, shaping the…
Added 7 days ago
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Senior Business Architecture Advisor, Direct Distribution
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
component is real: CRM roadmaps, Salesforce governance and interactions with
Added 7 days ago
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Tech Lead Salesforce Financial Services Cloud (FSC)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
component is real: CRM roadmaps, Salesforce governance and interactions with
Added 10 days ago
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Enterprise Architect CRM
ATB
Remote, Canada
- Full-time
- Remote
As ATB’s next Enterprise Architect CRM Strategy, you will be responsible for creating the technology strategy and roadmap for CRM. You will be working closely with stakeholders and…
Added 10 days ago
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Architecte de solutions, senior
Onepoint
Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.

Emburse

Senior Customer Success Manager

Toronto, ON, Canada

Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in customer success, account management, or high-touch client services (preferably in a B2B SaaS environment).
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making the value of the solution visible to the customers while looking for additional opportunities for the customer to expand their services and products to achieve their goals. The Sr. CSM is also responsible for driving customer adoption and success by providing usage/adoption recommendations, performing Business Reviews and delivering an industry leading customer experience.

**Please note we are not able to offer sponsorship now OR in the future**

\nWhat You'll Do

Enterprise Relationship & Retention Management: Own the end-to-end relationship for a portfolio of strategic accounts, taking ultimate responsibility for customer retention, driving product adoption, and proactively mitigating churn.
Commercial Growth & Expansion: Drive revenue growth by identifying upsell/cross-sell opportunities across products and services, leading contract negotiations, and managing renewal/expansion quotas.
Executive Reviews & Strategy: Host and facilitate Executive Business Reviews (EBRs) with C-suite and key economic buyers, translating performance data into long-term strategic roadmaps.
Churn Prevention & Save Motions: Manage the customer cancellation workflow by identifying at-risk accounts early, leading targeted commercial and technical save efforts, and conducting root-cause offboarding analysis.
Escalation & Critical Issue Resolution: Serve as the primary escalation point for customer-impacting roadblocks, orchestrating cross-functional resolution alongside Product, Support, and Engineering.
Product Education & Best Practices: Provide ongoing customer training, consult on optimal workflows, and deliver industry best practices to ensure continuous value realization throughout the client lifecycle.
Voice of the Customer (VoC): Advocate internally for customer needs, sharing structured product feedback and actionable insights with Product and Go-to-Market teams.
Team Mentorship & Onboarding: Assist in onboarding, training, and mentoring newer CSMs, serving as a first-line escalation and peer resource prior to management involvement.
Process & Playbook Improvements: Partner with CS leadership to develop team-wide initiatives, refine customer-journey workflows, and optimize scalable CS playbooks.
CRM Hygiene & Portfolio Tracking: Maintain meticulous account health scores, contact details, notes, and renewal pipelines in Salesforce to ensure complete data visibility.
Evangelism & Industry Presence: Represent the company at customer-facing forums, webinars, and internal panels, staying attuned to market and industry trends to advise customers proactively.

What You'll Bring

5+ years of experience in customer success, account management, or high-touch client services (preferably in a B2B SaaS environment).
Proven experience managing commercial goals, carrying expansion/renewal quotas, and successfully upselling products and services to an existing customer base.
Familiarity with SaaS contract negotiations, renewal-risk mitigation strategies, and objection handling to protect revenue and prevent churn.
Exceptional product demonstration skills with the ability to showcase all product features, consult on creative solutions, and translate complex capabilities into client value.
Hands-on experience working in Salesforce and customer ticketing/case-management tools such as Zendesk.
High proficiency across business applications including Excel, Word, PowerPoint, Google Workspace, and video conferencing platforms (Zoom/GoToMeeting).
Outstanding interpersonal, written, and verbal communication skills, with the polish and confidence to engage C-level executives and key stakeholders.
Exceptional organizational, time-management, and prioritization skills, with rigorous follow-through to meet shifting deadlines and ensure customer expectations are consistently exceeded.
Ability to think outside the box to navigate complex customer challenges, troubleshoot roadblocks, and architect win-win outcomes.
Bachelor’s degree in Business, Communications, or a related field preferred (or equivalent practical experience).

Why Emburse?

Finance is changing - and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend - so they can focus on what’s next, not what’s slowing them down.

A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

their finance operations.

A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

world challenges.

A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

supports your success.

A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.

Shape your future & find what’s next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

Apply on jobs.lever.co About employer

More about this job

Responsibilities

The Senior Customer Success Manager is responsible for managing a portfolio of strategic accounts to drive product adoption, retention, and revenue growth through upsells. They also facilitate executive business reviews, resolve critical escalations, and provide mentorship to team members.

Requirements

Candidates must have 5+ years of experience in customer success or account management, preferably within a B2B SaaS environment. Proficiency in Salesforce, contract negotiation, and the ability to engage with C-suite executives are essential requirements.

Skills

Customer success
Account management
SaaS
Upselling
Renewal management
Contract negotiation
Salesforce
Zendesk
Executive business reviews
Churn prevention
Product adoption
Data analysis
Communication
Time management
Strategic planning
Mentorship

Benefits

Competitive pay
Flexible work
Inclusive environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
B2B
Account Management
Salesforce
Zendesk
Upselling
Churn Mitigation
Executive Business Reviews
EBR
Renewal
Product Adoption
Expense Intelligence
AI-powered platform
Financial operations
Strategic roadmaps
Cross-functional collaboration
Data visibility
Client lifecycle
Mentorship
Google Workspace
Excel
PowerPoint
Zoom
GoToMeeting
Business strategy
Revenue growth
Customer experience
Stakeholder management
Technical save efforts

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Work requirements

Jobs in Canada