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Added 13 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
…products and sustainable solutions to support residential, commercial, and infrastructure projects across the…
Added 28 mins ago
FC
Senior Design Manager
FCC Construcción
Toronto, ON
- Full-time
Lead and oversee the Engineering during construction scope, providing support to the linewide technical manager in all commercial, staff and contractual aspects.
Added 28 mins ago
HT
Logistics Operations Coordinator
Hecny Transportation Canada
Vancouver, BC
- Full-time
Commercial Team | Reporting to the Commercial Manager
Added 28 mins ago
DC
Team Leader, Deployed Operations
Defence Construction Canada
Ottawa, ON
- Full-time
Access to the sites is either by CAF service flight or commercial flight.
Added 28 mins ago
C
Maintenance Manager
Civeo
AB · Edmonton International Airport
- Full-time
Civeo Installations is seeking a results-driven and customer-focused Maintenance Manager to lead the planning, development, and execution of maintenance programs across our operations.…
Added 1 hour ago
H
Civil Engineer
HDR
Richmond Hill, ON · Toronto, ON
- Full-time
…high-performance data centers driving the future of AI to dynamic commercial environments, your work will directly support technological advancement, sustainability, and human experience.…
Added 2 hours ago
W
Project Engineer
Worley
Vancouver, BC
- Full-time
Escalate material technical, commercial, schedule or resource c
Added 2 hours ago
RB
Senior Financial Specialist
Royal Bank of Canada
Kamloops, BC · Vancouver, BC
- Full-time
As a skilled financing specialist supporting a high performing commercial banking team with portfolio management and compliance support you will contribute to an exceptional client…
Added 2 hours ago
RB
Associate Director, Wholesale & Commercial Credit Risk
Royal Bank of Canada
Toronto, ON
- Full-time
Commercial & Wholesale Credit Risk provides independent risk assessment and adjudication for RBC’s large corporate clients. In the Associate Director role, you will be responsible for…
Added 2 hours ago
A
ABB Discovery Program - Commercial Operations
ABB
Quebec, QC · Iberville, Quebec
- Full-time
…professional growth, and networking. You will have an assigned program manager to coach you throughout your…
Added 2 hours ago
W
(CAN) Manager, Learning and Development
Walmart
Mississauga, ON
- Full-time
Strong knowledge or experience within skilled trades, facilities maintenance, HVAC and/or commercial refrigeration environments.
Added 3 hours ago
T
Associate Vice President, Small Business Banking, Data and Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
Commercial acumen and outcome-oriented thinking
Added 3 hours ago
EC
PS C&I National Sales Manager
Eaton Corporation
Toronto, ON · Windsor, ON · Ottawa, ON · Mississauga, ON · Burlington, ON · Milton, ON · Montreal, QC · Brossard, QC · Delta, BC · Airdrie, AB · Edmonton, AB · Calgary, AB
- Full-time
The Power Systems (PS) Commercial/Industrial (C&I) National Sales Manager (NSM) position requires a highly motivated, preferably competitive personality, with strong leadership and…
Added 3 hours ago
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Senior Technical Specialist
BMO
Toronto, ON · SCC
- Full-time
The Senior Technical Specialist will provide technical leadership and subject-matter expertise for Commercial Credit Risk applications, with a primary focus Commercial lending. The role…
Added 3 hours ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
We are seeking a Senior Analyst, Commercial Reporting – Copper & PGMs to join the Commercial team for a permanent opportunity based in Toronto, Ontario. This role reports to the Commercial…
Added 3 hours ago
OE
Electrical Foreperson
OZZ Electric Inc.
Port Coquitlam, BC
- $120,000 to $150,000 CAD / year
- Full-time
…solutions. Providing full service in the residential, industrial, commercial, and institutional (ICI) spaces on a national…
Added 3 hours ago
FB
Project Manager - Utility Construction
Forbes Bros. Group of Companies
AB · Edmonton, AB
- Full-time
The Project Manager leads utility infrastructure projects, including distribution rebuilds, substation construction, and transmission upgrades. You will guide delivery from early contractor…
Added 3 hours ago
P
Store Manager
PartSource
Brampton, ON
- Full-time
…providing top-notch automotive parts for DIY enthusiasts and commercial installers. Our commitment to excellent customer experiences is matched by our dedication to employee growth and…
Added 3 hours ago
H
Lead Field Service Technician
Honeywell
Hamilton, ON
- Full-time
…security systems with the opportunity to work on a range of commercial and government buildings, healthcare facilities, airports and correction facilities. In this role you will help our…
Added 4 hours ago
PC
Manager, Financial Services, Digital Banking Operations, Consulting
PwC Canada
Toronto, ON
- Full-time
Demonstrated Manager-level experience in management consulting or a comparable client-facing leadership role, with strong knowledge of operations in Financial Services, particularly…
Added 4 hours ago
WC
(CAN) Manager, Learning and Development
Walmart Canada
Mississauga, ON
- Full-time
Strong knowledge or experience within skilled trades, facilities maintenance, HVAC and/or commercial refrigeration environments.
Added 4 hours ago
LN
Support Engineer - Maintainability & LCC
LGM North America
Toronto, ON
- Full-time
Review supplier TPS and technical and commercial proposals covering life cycle cost (LCC), maintainability, Operation & Maintenance manuals, special tools, and test equipment.
Added 4 hours ago
T
Relationship Manager
TD
Peterborough, ON · Oshawa, ON
- Full-time
The Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for…
Added 4 hours ago
T
Customer Experience Associate - Vaudreuil
TD
Vaudreuil-Dorion, QC
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring…
Added 4 hours ago
T
Commercial Mortgage Group Associate
TD
Toronto, ON
- Full-time
Reporting directly to an Associate Vice President or Manager Mortgage Credit, the Associate is responsible for a portfolio of Commercial loan facilities, with the following accountabilities:

Emburse

Senior Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years of experience in customer success, account management, or high-touch client services (preferably in a B2B SaaS environment).
Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making the value of the solution visible to the customers while looking for additional opportunities for the customer to expand their services and products to achieve their goals. The Sr. CSM is also responsible for driving customer adoption and success by providing usage/adoption recommendations, performing Business Reviews and delivering an industry leading customer experience.

Please note we are not able to offer sponsorship now OR in the future**

What You'll Do

Enterprise Relationship & Retention Management: Own the end-to-end relationship for a portfolio of strategic accounts, taking ultimate responsibility for customer retention, driving product adoption, and proactively mitigating churn.
Commercial Growth & Expansion: Drive revenue growth by identifying upsell/cross-sell opportunities across products and services, leading contract negotiations, and managing renewal/expansion quotas.
Executive Reviews & Strategy: Host and facilitate Executive Business Reviews (EBRs) with C-suite and key economic buyers, translating performance data into long-term strategic roadmaps.
Churn Prevention & Save Motions: Manage the customer cancellation workflow by identifying at-risk accounts early, leading targeted commercial and technical save efforts, and conducting root-cause offboarding analysis.
Escalation & Critical Issue Resolution: Serve as the primary escalation point for customer-impacting roadblocks, orchestrating cross-functional resolution alongside Product, Support, and Engineering.
Product Education & Best Practices: Provide ongoing customer training, consult on optimal workflows, and deliver industry best practices to ensure continuous value realization throughout the client lifecycle.
Voice of the Customer (VoC): Advocate internally for customer needs, sharing structured product feedback and actionable insights with Product and Go-to-Market teams.
Team Mentorship & Onboarding: Assist in onboarding, training, and mentoring newer CSMs, serving as a first-line escalation and peer resource prior to management involvement.
Process & Playbook Improvements: Partner with CS leadership to develop team-wide initiatives, refine customer-journey workflows, and optimize scalable CS playbooks.
CRM Hygiene & Portfolio Tracking: Maintain meticulous account health scores, contact details, notes, and renewal pipelines in Salesforce to ensure complete data visibility.
Evangelism & Industry Presence: Represent the company at customer-facing forums, webinars, and internal panels, staying attuned to market and industry trends to advise customers proactively.

What You'll Bring

5+ years of experience in customer success, account management, or high-touch client services (preferably in a B2B SaaS environment).
Proven experience managing commercial goals, carrying expansion/renewal quotas, and successfully upselling products and services to an existing customer base.
Familiarity with SaaS contract negotiations, renewal-risk mitigation strategies, and objection handling to protect revenue and prevent churn.
Exceptional product demonstration skills with the ability to showcase all product features, consult on creative solutions, and translate complex capabilities into client value.
Hands-on experience working in Salesforce and customer ticketing/case-management tools such as Zendesk.
High proficiency across business applications including Excel, Word, PowerPoint, Google Workspace, and video conferencing platforms (Zoom/GoToMeeting).
Outstanding interpersonal, written, and verbal communication skills, with the polish and confidence to engage C-level executives and key stakeholders.
Exceptional organizational, time-management, and prioritization skills, with rigorous follow-through to meet shifting deadlines and ensure customer expectations are consistently exceeded.
Ability to think outside the box to navigate complex customer challenges, troubleshoot roadblocks, and architect win-win outcomes.
Bachelor’s degree in Business, Communications, or a related field preferred (or equivalent practical experience).

Why Emburse?

Finance is changing - and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend - so they can focus on what’s next, not what’s slowing them down.

A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

their finance operations.

A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

world challenges.

A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

supports your success.

A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.

Shape your future & find what’s next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Manage strategic customer relationships and drive retention, product adoption, renewals, and account growth through executive reviews, training, and proactive churn prevention. Resolve escalations, advocate for customer needs, maintain Salesforce account records, mentor newer CSMs, and improve customer success processes.

Requirements

Requires 5+ years of experience in customer success, account management, or high-touch client services, preferably in B2B SaaS, with a record of managing commercial goals and growing existing accounts. Candidates should have SaaS negotiation and renewal experience, strong executive communication and organizational skills, and hands-on experience with Salesforce and customer case-management tools; a bachelor’s degree in a related field is preferred or equivalent experience.

Skills

Customer Success Management
Account Management
Customer Retention
Product Adoption
Upselling and Cross-Selling
Contract Negotiation
Renewal Management
Churn Prevention
Executive Business Reviews
Product Demonstrations
Customer Training
Escalation Management
Salesforce
Zendesk
Stakeholder Communication
Mentoring

Benefits

Competitive Pay
Flexible Work
Inclusive and Collaborative Environment

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Account Management
Strategic Accounts
Customer Retention
Product Adoption
Revenue Growth
Upselling
Cross-Selling
Renewal Quotas
Contract Negotiations
Churn Mitigation
Executive Business Reviews
Customer Training
Voice of the Customer
Salesforce
Zendesk
Customer Health Scores
Portfolio Management
Escalation Resolution
Product Feedback
Customer Journey
Customer Success Playbooks
Expense Intelligence
Financial Operations
Spend Optimization
Artificial Intelligence
Google Workspace
Microsoft Excel
PowerPoint

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