Find work in Canada.

611,053 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
TM
Sales Support Specialist - Central Zone
Toyota Motor Corporation
Toyota Canada Inc - Central Zone Office
- Full-time
…team. This is a full-time opportunity and will report to Zone Sales Manager - Central. The successful candidate will coordinate all sales management functions to allow field staff to…
Added 10 mins ago
RB
Relationship Manager, Business Markets
Royal Bank of Canada
Toronto, ON
- Full-time
Be on your client’s path, visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted
Added 10 mins ago
Sr. Technical Account Manager - Media Specialist, Strategic Industries
Amazon
Calgary, AB
Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales with Media Specialist SAs working to understand customer needs and design…
Added 25 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Charlottetown, PE
- $52,500 CAD / year
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 25 mins ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Kelowna, BC
- Internship
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 25 mins ago
W
Inside Sales Manager
Worley
AB · Edmonton, AB
- Full-time
The Primary Responsibility Of The Inside Sales Manager Is To Drive Disciplined Application Of Our Sales Process Collaborating With All Stakeholders (including All Levels Of Inside Sales,…
Added 25 mins ago
W
Inside Sales Manager
Worley
Sarnia, ON
- Full-time
The Primary Responsibility Of The Inside Sales Manager Is To Drive Disciplined Application Of Our Sales Process Collaborating With All Stakeholders (including All Levels Of Inside Sales,…
Added 25 mins ago
W
Inside Sales Manager
Worley
Oakville, ON
- Full-time
The Primary Responsibility Of The Inside Sales Manager Is To Drive Disciplined Application Of Our Sales Process Collaborating With All Stakeholders (including All Levels Of Inside Sales,…
Added 25 mins ago
DD
DSW: Supervisor Full-time
DSW Designer Shoe Warehouse
Vancouver, BC · Greater Vancouver, BC
- Full-time
As a (Full-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 25 mins ago
W
Inside Sales Manager
Worley
Markham, ON
- Full-time
The Primary Responsibility Of The Inside Sales Manager Is To Drive Disciplined Application Of Our Sales Process Collaborating With All Stakeholders (including All Levels Of Inside Sales,…
Added 25 mins ago
MG
Service, Team Lead
Mircom Group of Companies
Vaughan, ON
- Full-time
Working closely with the Service Manager and Service Coordinators, the Service Team Lead drives improvements in response times, field productivity, regulatory and safety compliance,…
Added 25 mins ago
R
Assistant Store Manager - Tsawwassen Mills
RW&CO
Delta, BC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 25 mins ago
W
Inside Sales Manager
Worley
Toronto, ON
- Full-time
The Primary Responsibility Of The Inside Sales Manager Is To Drive Disciplined Application Of Our Sales Process Collaborating With All Stakeholders (including All Levels Of Inside Sales,…
Added 25 mins ago
W
Inside Sales Manager
Worley
Calgary, AB
- Full-time
The Primary Responsibility Of The Inside Sales Manager Is To Drive Disciplined Application Of Our Sales Process Collaborating With All Stakeholders (including All Levels Of Inside Sales,…
Added 26 mins ago
Accounts Receivable Associate
Imperial Brady
Mississauga, ON
Responsible for keeping credit team, sales associates and management informed of any customer changes (operations, trending etc.) that might affect collections, sales opportunities, profit…
Added 26 mins ago
Senior Marketer
Steel Reef Infrastructure Corporation
Calgary, AB
Steel Reef is seeking a Senior Marketer to join its Commercial team in Calgary. Reporting to the Manager, Liquids Marketing, this position will be responsible for developing and executing…
Added 26 mins ago
AVP, Advisor Experience and Programs
Richardson Wealth Ltd
Toronto, ON
Reporting to the VP National Sales Manager and Head of Advisor Experience, this role serves as a trusted right-hand partner, helping translate strategic priorities into coordinated programs…
Added 26 mins ago
Sales Manager
Reliance Home Comfort
Sault Ste. Marie, ON
By joining Reliance as a Sales Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for…
Added 26 mins ago
UO
Bachelor of Sustainability and EESC Graduate Programs Assistant
University of British Columbia
Kelowna, BC · UBCO | Charles E. Fipke Centre for Innovative Research (FIP)
- $4,981 to $5,713 CAD / month
- Full-time
…tasks, and receives supervision and guidance from the Department Manager with regards to conditions of employment and University, Faculty and Departmental policies and procedures. This…
Added 26 mins ago
OC
Liquor Store Associate - PT (Vernon)
Otter Co-op
Vernon, BC
- $18.25 to $21.15 CAD / hour
- Part-time
Reporting to the Liquor Store Manager, responsibilities for this position include the following:
Added 26 mins ago
MS
Gérant de la présentation visuelle
Michaels Stores
Taschereau, QC
- Full-time
Store - GREENFIELD PARK, QCThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This…
Added 41 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Moncton, NB
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 41 mins ago
TC
Director, Franchise Operations - Canada
The Coca-Cola Company
ON · Canada - ON - Ontario
- Full-time
The Director Franchise Operations - Canada serves as the primary point of contact representing the total region portfolio and will steward the development of the brands with primary…
Added 41 mins ago
EB
Assistant Store Manager - Le Labo - Full time - Carrall Street - Vancouver, BC
ELC Beauty LLC
Vancouver, BC
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 41 mins ago
M
Assistant General Manager
Movati
Ottawa, ON
- Full-time
…premier affordable luxury fitness brand. As our Assistant General Manager (AGM), you hold one of the most impactful roles in the Club. We’ll say it clearly: we’re looking for a brand…

Emburse

Senior Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years of experience in customer success, account management, or high-touch client services (preferably in a B2B SaaS environment).
Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making the value of the solution visible to the customers while looking for additional opportunities for the customer to expand their services and products to achieve their goals. The Sr. CSM is also responsible for driving customer adoption and success by providing usage/adoption recommendations, performing Business Reviews and delivering an industry leading customer experience.

Please note we are not able to offer sponsorship now OR in the future**

What You'll Do

Enterprise Relationship & Retention Management: Own the end-to-end relationship for a portfolio of strategic accounts, taking ultimate responsibility for customer retention, driving product adoption, and proactively mitigating churn.
Commercial Growth & Expansion: Drive revenue growth by identifying upsell/cross-sell opportunities across products and services, leading contract negotiations, and managing renewal/expansion quotas.
Executive Reviews & Strategy: Host and facilitate Executive Business Reviews (EBRs) with C-suite and key economic buyers, translating performance data into long-term strategic roadmaps.
Churn Prevention & Save Motions: Manage the customer cancellation workflow by identifying at-risk accounts early, leading targeted commercial and technical save efforts, and conducting root-cause offboarding analysis.
Escalation & Critical Issue Resolution: Serve as the primary escalation point for customer-impacting roadblocks, orchestrating cross-functional resolution alongside Product, Support, and Engineering.
Product Education & Best Practices: Provide ongoing customer training, consult on optimal workflows, and deliver industry best practices to ensure continuous value realization throughout the client lifecycle.
Voice of the Customer (VoC): Advocate internally for customer needs, sharing structured product feedback and actionable insights with Product and Go-to-Market teams.
Team Mentorship & Onboarding: Assist in onboarding, training, and mentoring newer CSMs, serving as a first-line escalation and peer resource prior to management involvement.
Process & Playbook Improvements: Partner with CS leadership to develop team-wide initiatives, refine customer-journey workflows, and optimize scalable CS playbooks.
CRM Hygiene & Portfolio Tracking: Maintain meticulous account health scores, contact details, notes, and renewal pipelines in Salesforce to ensure complete data visibility.
Evangelism & Industry Presence: Represent the company at customer-facing forums, webinars, and internal panels, staying attuned to market and industry trends to advise customers proactively.

What You'll Bring

5+ years of experience in customer success, account management, or high-touch client services (preferably in a B2B SaaS environment).
Proven experience managing commercial goals, carrying expansion/renewal quotas, and successfully upselling products and services to an existing customer base.
Familiarity with SaaS contract negotiations, renewal-risk mitigation strategies, and objection handling to protect revenue and prevent churn.
Exceptional product demonstration skills with the ability to showcase all product features, consult on creative solutions, and translate complex capabilities into client value.
Hands-on experience working in Salesforce and customer ticketing/case-management tools such as Zendesk.
High proficiency across business applications including Excel, Word, PowerPoint, Google Workspace, and video conferencing platforms (Zoom/GoToMeeting).
Outstanding interpersonal, written, and verbal communication skills, with the polish and confidence to engage C-level executives and key stakeholders.
Exceptional organizational, time-management, and prioritization skills, with rigorous follow-through to meet shifting deadlines and ensure customer expectations are consistently exceeded.
Ability to think outside the box to navigate complex customer challenges, troubleshoot roadblocks, and architect win-win outcomes.
Bachelor’s degree in Business, Communications, or a related field preferred (or equivalent practical experience).

Why Emburse?

Finance is changing - and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend - so they can focus on what’s next, not what’s slowing them down.

A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

their finance operations.

A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

world challenges.

A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

supports your success.

A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.

Shape your future & find what’s next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Manage strategic customer relationships and drive retention, product adoption, renewals, and account growth through executive reviews, training, and proactive churn prevention. Resolve escalations, advocate for customer needs, maintain Salesforce account records, mentor newer CSMs, and improve customer success processes.

Requirements

Requires 5+ years of experience in customer success, account management, or high-touch client services, preferably in B2B SaaS, with a record of managing commercial goals and growing existing accounts. Candidates should have SaaS negotiation and renewal experience, strong executive communication and organizational skills, and hands-on experience with Salesforce and customer case-management tools; a bachelor’s degree in a related field is preferred or equivalent experience.

Skills

Customer Success Management
Account Management
Customer Retention
Product Adoption
Upselling and Cross-Selling
Contract Negotiation
Renewal Management
Churn Prevention
Executive Business Reviews
Product Demonstrations
Customer Training
Escalation Management
Salesforce
Zendesk
Stakeholder Communication
Mentoring

Benefits

Competitive Pay
Flexible Work
Inclusive and Collaborative Environment

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Account Management
Strategic Accounts
Customer Retention
Product Adoption
Revenue Growth
Upselling
Cross-Selling
Renewal Quotas
Contract Negotiations
Churn Mitigation
Executive Business Reviews
Customer Training
Voice of the Customer
Salesforce
Zendesk
Customer Health Scores
Portfolio Management
Escalation Resolution
Product Feedback
Customer Journey
Customer Success Playbooks
Expense Intelligence
Financial Operations
Spend Optimization
Artificial Intelligence
Google Workspace
Microsoft Excel
PowerPoint

Report this job