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EMCO Corporation

Customer Service Associate (Counter and Warehouse)

Dawson Creek, BC, Canada

Pay: $37 900.00 - $45 760.00
Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Work-life balance and flex time

Job Description

We’re looking for a Customer Service Associate to join our team in Dawson Creek, BC. In this role, you will be the face of our Profit Centre, supporting customers at the counter, over the phone, and through daily operations. You’ll play a key role in delivering exceptional service while contributing to order fulfillment, inventory organization, and overall PC success.

If you’re hands-on, organized, and enjoy working in an entrepreneurial, fast-paced, team-oriented environment, we’d love to hear from you.

Assist customers at the counter with product inquiries, recommendations, and order processing
Respond to customer inquiries via phone and email in a professional and timely manner
Enter, pick, and stage customer orders accurately and efficiently
Follow all Health and Safety rules and legislation while performing job functions
Load and unload trucks, operate forklift and other material handling equipment
Support receiving, organizing, and putting away incoming materials as required
Maintain a clean, organized, and safe counter and warehouse environment
Follow up on customer orders, backorders, and delivery timelines
Process returns and warranty claims in accordance with company procedures
Build strong relationships with customers and contribute to repeat business
Assist with inventory counts and general PC operations
Support teammates across all areas of the Profit Centre as needed
Collaborate with team members to share best practices and support one another
Adhere to company policies, procedures, and quality standards in all customer interactions
Perform other tasks as requested by the Profit Centre Manager

Qualifications

What We Are Looking for From You:

Grade 12 diploma or equivalent; College and/or University degree an asset
A minimum of 2 years of customer service experience in a professional setting and/or 1 year of warehouse experience
Valid Class 5 driver's license with a clean driving record
Outstanding customer service and verbal communication skills
Able to develop comprehensive product knowledge
Ability to learn to safely operate a forklift and any other material handling equipment
Possess a high level of attention to detail and accurately process orders
Able to learn and operate the applicable software system used to process orders
Intermediate math skills

Preferred Skills:

Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
Experience working for a plumbing wholesaler
Experience using M3 or similar
Microsoft Office Suite (Word, Excel, and Outlook)

Additional Information

$37 900.00 - $45 760.00

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

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More about this job

Responsibilities

The Customer Service Associate will manage counter and warehouse operations, including order fulfillment, inventory organization, and customer inquiries. They are responsible for maintaining a safe, clean environment while providing exceptional service and building strong customer relationships.

Requirements

Candidates must have a Grade 12 diploma and at least 2 years of customer service or 1 year of warehouse experience. A valid Class 5 driver's license and the ability to operate material handling equipment are required.

Skills

Customer service
Warehouse operations
Order fulfillment
Inventory management
Forklift operation
Verbal communication
Order processing
Product knowledge
Attention to detail
Math skills
Microsoft Office Suite
Relationship building
Safety compliance
Conflict resolution
Time management

Benefits

On-the-job training
Profit sharing
Pension plan
Flex time

Visa sponsorship

Not detected in the job text

Keywords

Plumbing
HVAC
Waterworks
Wholesale distribution
Construction industry
Counter sales
Warehouse
Inventory control
Forklift
Order processing
M3
Microsoft Office
Customer support
Health and safety
Warranty claims
Logistics
Material handling
Profit Centre

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