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EMCO Corporation

Customer Service Representative

Edmonton, AB, Canada

Pay: $40,000 to $50,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Company Description

About EMCO Corporation

EMCO Corporation is one of Canada's leading construction wholesale distribution businesses, serving contractors and partners across the country. Backed by more than 115 years of experience, we combine the strength and stability of a national organization with the agility and entrepreneurial spirit of a growing business.

Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure projects across Canada.

What makes EMCO Corporation different is our people and culture.

Our teammates are empowered to make decisions, develop customer relationships, drive growth, and shape the future of their business. We provide the tools, support, and mentorship needed to succeed, while encouraging initiative, accountability, and innovation.

Our culture is built on four core values:

Fairness & Caring
Trust & Respect
Generous Listening
Straight Talk

Diversity, Inclusion & Opportunity

EMCO Corporation is committed to building a diverse and inclusive workplace where every teammate can succeed. We believe that diverse backgrounds, experiences, perspectives, and ideas make us a stronger organization and better partner to our customers.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, members of the LGBTQ2S+ community, and individuals from all backgrounds. We are particularly committed to increasing representation of women in leadership and throughout the construction wholesale industry by creating an environment where talent, performance, and potential drive opportunity.

Why Join EMCO Corporation?

Learn from experienced leaders and mentors!
Participate in industry-leading training and development programs.
Competitive salary, benefits, pension, and profit-sharing programs
Long-term career growth with one of Canada's most respected organizations
Team-oriented culture that supports work-life balance.

Job Description

As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function and Profit Centre Manager.

To experience success in the position, you will:

Provide a professional atmosphere for our customers
Uphold our core values and ethics with every interaction
Be an effective teammate in the Profit Centre who is self-motivated and able to handle multiple tasks
Understand and leverage the benefits and qualities of the different products the Profit Centre sells
Be courteous, friendly and build relationships with customers and vendors

Additional duties will include

Answer telephone calls, emails and in person questions from customers and identify their needs
Research product for customers and provide recommendations on our assortment of product
Enter sales orders generated from Profit Centre customers via phone, emails, and online orders
Grow and retain established customer base and develop new business for the Profit Centre
Follow up on backorders with vendors and provide customers accurate delivery dates
Send and follow-up with request for quotes to vendors
Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
Support Warehouse, Counter Sales, and Outside Sales activities as part of the team
Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
Perform other tasks as requested by the Profit Centre Manager

Qualifications

What we are looking for from you:

Grade 12 diploma or equivalent; College and/or University degree an asset
A minimum of 2 years of experience with customer service or counter sales
Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
Outstanding customer service and verbal communication skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to identify customer needs, provide profitable solutions and close the sale
Ability to learn and operate the applicable software system used to process orders
Able to work in a fast-paced environment while handling multiple tasks
Intermediate math skills
Able to learn how to operate material handling equipment

Preferred Skills

Previous experience with or knowledge of products sold at the Profit Centre
Experience using Infor M3, Microsoft Teams, Word, Excel, and Outlook

Additional Information

40000-50000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

Compensation: CAD 40000 - CAD 50000 - yearly

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More about this job

Responsibilities

The Customer Service Representative provides sales support to customers via telephone, email, and in-person interactions at Profit Centres. They are responsible for processing sales orders, managing returns, and assisting the sales team to drive business growth.

Requirements

Candidates must have a Grade 12 diploma or equivalent and at least 2 years of experience in customer service or counter sales. Proficiency in Microsoft Office and strong verbal communication skills are essential for success in this role.

Skills

Customer service
Counter sales
Microsoft Office
Verbal communication
Relationship building
Order processing
Math skills
Material handling equipment
Infor M3
Microsoft Teams
Excel
Outlook
Sales support
Conflict resolution
Inventory research

Benefits

Competitive salary
Benefits
Pension
Profit-sharing programs
Training and development programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Wholesale Distribution
Sales Support
Profit Centre
Order Processing
Warranty Claims
Backorders
Material Handling
Infor M3
Microsoft Office
Relationship Management
Construction Wholesale
Inventory Management
Lead Generation
Counter Sales

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