Material Handler/Counter sales

Company Description

About EMCO Corporation

EMCO Corporation is one of Canada's leading construction wholesale distribution businesses, serving contractors and partners across the country. Backed by more than 115 years of experience, we combine the strength and stability of a national organization with the agility and entrepreneurial spirit of a growing business.

Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure projects across Canada.

What makes EMCO Corporation different is our people and culture.

Our teammates are empowered to make decisions, develop customer relationships, drive growth, and shape the future of their business. We provide the tools, support, and mentorship needed to succeed, while encouraging initiative, accountability, and innovation.

Our culture is built on four core values:

• Fairness & Caring
• Trust & Respect
• Generous Listening
• Straight Talk

Diversity, Inclusion & Opportunity

EMCO Corporation is committed to building a diverse and inclusive workplace where every teammate can succeed. We believe that diverse backgrounds, experiences, perspectives, and ideas make us a stronger organization and better partner to our customers.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, members of the LGBTQ2S+ community, and individuals from all backgrounds. We are particularly committed to increasing representation of women in leadership and throughout the construction wholesale industry by creating an environment where talent, performance, and potential drive opportunity.

Why Join EMCO Corporation?

• Learn from experienced leaders and mentors!
• Participate in industry-leading training and development programs.
• Competitive salary, benefits, pension, and profit-sharing programs
• Long-term career growth with one of Canada's most respected organizations
• Team-oriented culture that supports work-life balance.

Job Description

As a Material Handler/Counter Salesperson, you will provide the highest level of customer service by maintaining, stocking and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

To experience success in the position, you will:

• Provide a professional atmosphere for our walk-in customers
• Uphold our core values and ethics with every interaction
• Be an effective teammate in the Profit Centre who is self-motivated and able to handle multiple tasks
• Understand the benefits and qualities of the different products the Profit Centre sells
• Be knowledgeable of the customer’s business to provide the best service
• Be comfortable prioritizing and multi-tasking when assisting customers
• Be courteous, friendly and build relationships with customers and vendors

Warehouse & Material Handling:

• Pick, pack, and ship customer orders accurately and efficiently.
• Receive, verify, and put away incoming vendor shipments and customer returns.
• Identify and store special order or damaged materials appropriately.
• Load and unload trucks using forklifts and other material handling equipment.
• Maintain warehouse cleanliness and safety by removing debris and reporting hazards.
• Document shipping discrepancies and initiate freight claims when necessary.
• Notify supervisors of inventory discrepancies or damaged materials.

Additional duties will include:

• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
• Assist teammates with bulk orders when needed
• Maintain product knowledge on all product offerings
• Enter, pick, and pack sales orders generated at the counter 
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find solutions for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

What we are looking for from you:

• Grade 12 diploma or equivalent; College and/or University degree an asset
• Forklift Certification preferred
• A minimum of 2 years of experience with customer service or counter sales-HVAC an asset
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills

• Previous experience with or knowledge of products sold at the Profit Centre
• Ability to research solutions to solve customers’ needs and problems.
• Experience using M3, Word, Excel, and Outlook

Additional Information

Salary Range - $44,000-$47,000 salary +profit sharing & benefits

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.